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Crossland Economy Studios - Albuquerque - Northeast

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5020 Ellison Street N.E., Albuquerque, NM 87109
Crossland Economy Studios - Albuquerque - Northeast
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Ranked #111 of 146 Hotels in Albuquerque
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45 reviews from our community

Traveler rating
    8
    7
    7
    7
    16
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15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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El Paso, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 10, 2015

Would HIGHLY recommend this hotel. Easy access off the interstate although a little difficult to find as it is tucked behind a car dealership. Happy they are participating in the surprise hotel from Expedia with great rates. Access from parking lot convienient. Bed quite comfortable, lots of hot water ,room clean and kitchenette nice although it comes with no utensils... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your clean, comfortable room. It is so great to read that you would highly recommend us to others. Still, I do apologize that your in-room kitchen amenities did not meet your expectations and that our Wi-Fi was... More 

1 review
2 of 5 stars Reviewed December 3, 2014

Ants and cockroaches in room daily. Slow drains in kitchen and bathroom. Water too hot or too cold. Shower water flow poor. Overall poor quality of furniture including the mattress. Very convenient location is the only real plus.

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our location during your visit. Still, I apologize that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our housekeeping and maintenance staffs to ensure these issues are properly addressed. Thank you... More 

1 review
4 of 5 stars Reviewed December 3, 2014

After reviewing several extended stay hotels in the area, The Crossland offered the best value and amenities. Staff were friendly and knowledgeable, quickly correcting any issues with the room. After not being able able to stop a running toilet, I was efficiently changed to another room without question. Maintenance responds quickly to repair requests and housekeeping maintained the agreed upon... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that we where a good fit for you. It is so great to read that our staff was friendly, knowledgeable, and that we where able to resolve any issues you had here in a timely manner. I am also pleased to know that... More 

Sacramento, California
2 reviews
5 of 5 stars Reviewed November 23, 2014

Rooms are small but very attractively decorated. A small efficient kitchen is a plus. An issue with a non-operating microwave was quickly resolved. Room was spotless, air conditioning could be set to run continuously on fan so there was no "on-off" disturbance while sleeping. Elevators make upper floors accessible, the desk clerk at night was efficient, a problem-solver, and very... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review

Thank you so much for taking the time to write a review of your stay. Please accept our apologies for the maintenance issues you encountered. Still, we are pleased to know that we were able to resolve any issues in a timely manner. Thank you again for your review. We look forward to seeing you in the future, should your... More 

usa
Top Contributor
250 reviews 250 reviews
48 hotel reviews
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed October 15, 2014

We booked this hotel for an absolute steal price for 3 nights on Hotwire during the second weekend of the balloon fest. The hotel is about 3 miles south of the balloon park and Sandia Casino right off I-25 on Ellison St. and behind a car dealership. After reading some of the reviews here on Tripadvisor, I was a little... More 

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Albury, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 13, 2014

I would not recommend anyone staying here purely as a result of my initial experience when walking into their office. My flight got in late at 11:30pm, I took a cab to the hotel (about $30 dollars) and walked into the office to find another couple and a man in queue to check in. They were being told there was... More 

Was this review helpful? Yes 1
Switzerland
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 28, 2014

I am not really picky with motels in the USA but this has been the worst I ever encountered. Roaches in the room, broken toilets, dirty room, dog-pup in the hallway and a manager that does not care, that does not even come to the front desk to face my complains but leaves it to her employee to deal with... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and service issues you experienced during your visit. I will be meeting with our staff to review your comments to ensure an experience like your does not happen again. Thank you for bringing these issues to our attention. We hope to have... More 

Albuquerque, New Mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

I was stuck here for 3 weeks while I looked for a home for my relocation to ABQ. The place is seedy, manager rude and housekeepers were thieves. I came back to check out after staying at my new home for a few days and the few things I left behind were gone. The manager said I had checked out... More 

Was this review helpful? Yes 1
Albuquerque, New Mexico, United States
1 review
1 of 5 stars Reviewed August 17, 2014

the manager was rude and exceed her temper in phone with me screaming like a child to me they throw all my stuff in the trash and check me out with out any notice over charge my visa i try to have a wonderful night but just have a nightmare I rent this place my husband is a military and... More 

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Cuba, New Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 1, 2014

Came for just a night and for sleeping this is great but you do have a cooktop, ref. and sink so you are set for small cooking projects. Room is small and OK. Nothing special but at this price it's great. Girl on staff was very helpful. Little hard to find.

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review

Bill - I appreciate you taking the time to write a review of our hotel. I'm glad to hear that you enjoyed your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay Hotels. We hope to see you again in the future. More 

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