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Quality Inn & Suites Downtown


Quality Inn & Suites Downtown
Hotel class 1 of 5
411 McKnight Ave NW, Albuquerque, NM 87102
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Traveler Reviews

52% Recommend
3.5 of 5 stars 18 reviews
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By trip type
All (18)
[ Date ] [ Rating ]
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5 of 5 stars
ArmRam13 7 contributions
Davenport, FL
Jun 3, 2009

First impressions can be wrong! Even though the motel is right next to Interstate 40, it is not easily seen, and once you do see it, you are not impressed by the vicinity: it loooks like a small industrial park. Whatever misgivings you might have are dispelled at check-in. The clerk was a very young man, "Nick", who, despite his... more

Management response from
AlbQuality, Manager

Thank you very much for the review, and I glad that we were able to accommodate your wishes and those of your mother as well. I hope thing continue to go as well for you on the rest of your trip.

Good!
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4 of 5 stars
battstorer 1 contribution
Albuquerque
Dec 31, 2008 | Trip type: Couples

While this hotel is located in an industrial area, it didn't bother us one bit. We actually live not far from the area, and just needed a night away (and obviously were on a major budget!). My husband booked it and told me what is was and I was a little skeptical but we were pleased. The front desk staff... more

Management response from
AlbQuality, Owner

thankking you

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4 of 5 stars
DallasWillcox 13 contributions
Benfleet, Essex, UK
Dec 3, 2008 | Trip type: Couples

Before booking a one-night stay at this hotel, my wife and I read the reviews on Trip Advisor. We noted, in particular, that the manager had responded to any criticisms, showing that he/she cared and was prepared to make improvements, where necessary. The hotel is not the easiest to reach on first visit (although one can see its position from... more

Management response from
AlbQuality, Manager

Thank you very much for taking the time to read our reviews and giving us the opportunity to serve you. We hope that if your in the area again we will have that opportunity again. I appreciate and value all of the feedback that has been provided.

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5 of 5 stars
firstrip 1 contribution
texas
Nov 13, 2008 | Trip type: Business, Couples

It was a great place to stay in. We arrived at the hotel around 11pm and got our room right away. We stayed on the third floor, non-smoking. The room was very nice with a huge bed and very clean restroom. The shower was really awesome. The neighborhood was a little wierd, but we kept our truck in a lit... more

Management response from
AlbQuality, Manager

Thank you for taking the time to provide your comments. We strive to give all our guests a pleasant stay.

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2 of 5 stars
rsfred 18 contributions
OKLA
Oct 13, 2008 | Trip type: Couples

we were there with a tour bus group for the balloon festival- had our own car because we met the tour there- I was worried from the first minute about leaving our car parked there- insisted my husband park as close to the door as possible- had him check the first thing every morning to see if it was still... more

Management response from
AlbQuality, Manager

While we are located in an industrial area, the heart of downtown Albuquerque. We would like to ensure you that our guests safety and comfort are at the utmost importance to us and we have taken every possible measure to up hold that.

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1 of 5 stars
katisegs 1 contribution
Colorado
Aug 7, 2008 | Trip type: Family

We went to the hotel Quality Inn + Suites... Extremely disappointed and disgusted to be honest. Checked in gentleman was nice, then walk down the hall to room, carpets all stained. Get to our room and there are wet towels in front of our door, walk in the room, my son says Mom it stinks in here. Went to the... more

Management response from
AlbQuality, Manager

We have taken measures to correct these concerns. We have cleaned our carpets and have taken preventive measures of continous carpet cleaning throughout the hotel. We have added linen baskets where guest can discard any used towels and we ensure that our seasonal outdoor pool and spa are properly cleaned on daily basis.

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3 of 5 stars
Black_Country_Kitteh 10 contributions
Birmingham
Jul 26, 2008 | Trip type: Couples

En route from Grand Canyon to Amarillo, we stayed at a half-way point - Albuquerque. We stayed only overnight as the reviews previously read on this and a number of other sites stated that a) There wasn't much to do in Albuquerque and b) It wasn't the most 'safe' place to be... we can't comment on either of those points... more

Management response from
AlbQuality, Manager

Thank you for your valuable feedback. We are constantly striving to improve our amenities and provide our customers with an outstanding and memorable visit with us.

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3 of 5 stars
iwannatravel 30 contributions
Eastern Shore, MD
Jul 8, 2008

For some reason I thought this motel was near the airport (but it's not). It was fine for what we needed, and it has a free airport shuttle (YOU have to call, it doesn't automaticly come to get you.) The hotel is fine for a night's stay. It is a bit older, and could use some updating....Just kind of seemed... more

Management response from
AlbQuality, Manager

We appreciate you providing feedback. Our complimentary shuttle services runs Mon-Fri from 7a to midnight and Sat/Sun from 8a to 8pm. I am glad that you were able to utilize the service. We are always looking for innovative ways to bring uniqueness to our property.

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5 of 5 stars
ricegnome 3 contributions
USA
Feb 28, 2007 | Trip type: Business, Solo travel

Other than the location (surrounding area was somewhat run down), this place provided excellent service. Clean, comfortable rooms, friendly and helpful staff, and complimentary breakfast. The shuttle took me wherever I needed to go. A great place to stay. more

Management response from
AlbQuality, Manager

We appreciate your comments and value your feedback.

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5 of 5 stars
rhetorical_meow 12 contributions
Normal, Illinois
Nov 20, 2006 | Trip type: Couples
1/1 found this review helpful

What we liked about our stay: Fantastic breakfast(!), comfortable and clean rooms, best shower ever (seriously), easy to find/convenient location, free high speed internet access in the room and nice computer and printer with high speed internet in the lobby. What we didn't like: nothing, really. The neighborhood seemed suspicious, but we didn't have any problems with it. This was... more

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Quality Inn & Suites Downtown Also Known As

Address: 411 McKnight Ave NW, Albuquerque, NM 87102