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DoubleTree by Hilton Albuquerque

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201 Marquette Northwest, Albuquerque, NM 87102-2248
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DoubleTree by Hilton Albuquerque
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882 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Riverton, United States
3 of 5 stars Reviewed 3 days ago NEW

Overall good, but did have a couple of issues with food and beverage. Starbucks closed early in the day and if the restaurant wasn't open, no coffee. Under staffed for our convention. Found a worn=m in my fruit, and the bagels were moldy.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Marie W, Thank you for providing feedback concerning your most recent experience at the DoubleTree Hotel Albuquerque. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings. In an effort to more... More 

Plano
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I rated this as average for the following reasons: some are good some average Staff over all was excellent but seemed stretched; example the cafe for dinning was way understaffed..wait time longer than expected. No bellman for check-in/out. Maid service excellent; rooms clean bath room tub took forever to drain. The building was older and renovateded but still didn't seem... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Susan C, Thank you for providing feedback concerning your most recent experience at the DoubleTree Hotel Albuquerque. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings. In an effort to more... More 

Jefferson, Iowa, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have used various hotels in my years as an event planner. The Double Tree by Hilton in Albuquerque, NM is outstanding in the area of management and staff. The management and all of their staff, including the front desk, shuttle drivers, housekeeping, maintenance, waiters or waitresses went out of their way to make sure that all of our needs... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Ellie B., Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you encountered promptness, courtesy from our staff and that they were... More 

Portales, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Wonderful experience, friendly staff, top notch cleanliness and service! I will choose to stay here again! The extra touch of a warm cookie on arrival was nice. I had room service for breakfast and it was tasty and on time. I have no reservations about recommending this hotel to anyone.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Rossi T, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you encountered a friendly staff, top notch cleanliness and service. In... More 

Carlsbad
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Do not stay at this Hotel, it is very dated, staff is not friendly and the restaurant has terrible service. The cooling systems in the rooms are very loud and the staff is not friendly. They can not accommodate large truck(F250) parking and we were told well, I hope your truck does not get towed. Very unprofessional.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Susan C, Thank you for providing feedback concerning your most recent experience at the DoubleTree Hotel Albuquerque. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings. In an effort to more... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff is very friendly and accommodating. Beds are very comfy and the cookies are out of this world! The facility is very clean and the staff does very well getting you checked in or out in a timely manner.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello robynh260, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you encountered a friendly staff that was also accommodating. In addition, comfy... More 

Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed 1 week ago NEW

The location is great close to everything in the downtown area. The staff was very helpful and the rooms were amazing. The cookies are an added bonus that you once you try will never forget. Once you check into this Hotel you will be close to everything in the downtown area..

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello James C., Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you encountered a helpful staff, an amazing room, tasty warm cookies... More 

Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed 1 week ago

On June 19th my company held a meeting and had part of our sales team and some of our vendors stay over night at the Double Tree Hilton, Albuquerque. The staff was INCREDIBLY helpful. Minerva Jurado, Jennifer Nunez and Chef Christopher Madden went above and beyond. The team at Double Tree made the entire experience positive and low stress.

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Kimmm18, Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you and your colleagues had a great sales meeting and that Jennifer,... More 

Chandler, United States
1 review
2 of 5 stars Reviewed 1 week ago

Off-site parking in down the street and very time consuming and inconvenient. For this reason, I would not recommend this hotel. It is apparent that when this hotel was built, there was little consideration for guest parking.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Gary W., Thank you for providing feedback concerning your most recent experience at the DoubleTree Hotel Albuquerque. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that you will accept my personal apology for the shortcomings. We greatly appreciate your... More 

Tatum, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel accommodations were great! The parking was not good. Staff very friendly and nice. I enjoyed staying at the Double Tree, the convenience of the convention center was awesome. Definitely would stay there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
CFresquezDoubleTree, General Manager at DoubleTree by Hilton Albuquerque, responded to this review

Hello Sharla K., Thank you from the staff and management at DoubleTree Hotel Albuquerque, NM for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you enjoyed your stay and that you found our location to... More 

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