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Sheraton Albuquerque Uptown

3.5 of 5 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
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#15 of 146 Hotels in Albuquerque
737 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Sheraton Albuquerque Uptown
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Sheraton Albuquerque Uptown
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737 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Albuquerque Uptown
See the most recent reviews
Cleveland, Texas
Top Contributor
71 reviews 71 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was so nice. The staff were very friendly and the pool wasn't too crowded. There was an in room safe and I wad thankful for that seeing as my husband and I never travel anywhere without our pistol. It was nice to know it was safe in the room. The room was immaculate. The bathroom was nice as... More

Was this review helpful? Yes
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

Immaculate... certainly one of the Best words that a Guest Services Hotel Mgr looks forward to receiving. Thank You for taking the valuable time to share such a great 5Star review. It is this type of consideration and social media communication that makes us better every day! I can understand how our amazing pool and spa was found to be... More

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel accommodations were excellent. My first trip to New Mexico was one to remember. Thanks to Louis Nutall! He is knowledgeable about the area, great suggestions on places to see and dine. Definitely the person you want to talk to so that your experience is the best. Thanks Louis.

Was this review helpful? Yes
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Chuck W, You came to the right place for your first trip to ABQ ... And thank you for choosing us! Louis is pretty great and your kind words will be shared with him. We hope that we can be there for you upon your second trip to our wonderful city. Warmest Regards, Carrie More

South Lyon, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'll start by qualifying that I basically hate staying in hotels. Basically, I find them all pretty much smelly, dirty, uncomfortable, noisy, and overall not where I enjoy being. However, I cannot find anything negative to say about the Uptown Sheraton. To start with customer service was wonderful. The staff was attentive, polite and went out of their way to... More

Was this review helpful? Yes 1
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Justonemoretrip11, There really is no pace like home ... But we like to come close. It's great hearing that we were able to do that for you, and that you were able to experience ABQ! She's a wonderful city, and we are her ambassadors. If you and your family are ever in the area again, we hope that you... More

1 review
5 of 5 stars Reviewed 5 weeks ago

I have traveled and stayed at many hotels, and this is the first hotel im writing a review for. I have never experienced such an excellence customer service. I really appreciated Richard Manis, the manager, for fulfilling every of our needs and requests to satisfied the 40 people on our tour. The front desk, waiters, and housekeeper are very friendly... More

Was this review helpful? Yes
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Duey Q, Thank you for allowing us to take care of your group. The pleasure was all ours, and we hope that you will return in the future. Please let us know if there is anything that we can do. Warmest Regards, Carrie More

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 13, 2014

We were greeted by the most hospitable driver at the airport, Louis Nutall. He said that anything we need, just call and ask. Friendly staff at the front office and when going to the gym one of the staff walked me to the corridor to find the workout room.

Was this review helpful? Yes 1
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear 969angeliak, There's no better review than the one that speaks of your staff taking care of the guest ... THANK YOU! We have a great, caring staff that will be there for any need that you may have. Come back and see us, and we'll be there ;-) Warmest Regards, Carrie More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

I tagged along on hubby's business trip. Our three night stay was very comfortable - the room was lovely and the bed AMAZING. We dined at the ABQ Grill several times. Our server Jeanette 1056 was wonderful and even remembered our beverage preferences on subsequent visits! Very friendly, very attentive. The only complaint was the door to the pool area...... More

Was this review helpful? Yes 1
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Barbara F, I'm terribly sorry to hear about the issue that you experienced while with us, and the lack of urgency that we demonstrated. This is unacceptable and has been discussed with our staff. Your review is very kind considering, and we are happy to hear that you enjoyed the rest of your stay. I hope that you will... More

Hitchin, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2014

Stayed here for 2 nights on our Route 66 road trip. Very nice and comfortable hotel although aircon was quite noisy and wifi was an extra charge in the room (free in lobby). However, more than made up for by the helpful friendly staff - Louis Nutall took us on our own little tour of a few Breaking Bad locations... More

Was this review helpful? Yes 1
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear MJN28, Thank you for choosing to stay with us on your Route 66 vacation! I'm happy that we were able to point you in the right direction during your stay in ABQ. You'll have to come back for a few days to enjoy more of what ABQ has to offer ... she truly is a lovely city! Please let... More

Charlotte, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2014

I had an amazing 24 hour experience in Albuquerque at the Sheraton Uptown!!! The customer service is excellent and the extra special feature was shuttle service to local malls and restaurants. I had three magnificent Sheraton shuttle drivers while I was there - two young men and a young lady. All of the drivers were very accommodating and pleasant. However,... More

Was this review helpful? Yes 3
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear GigiDixon, WOW! WOW! WOW! Thank you for the kind review!! We truly do have an amazing staff , always their for our guests, and we appreciate you recognizing them in such a manner. Please come back and visit us for another great experience. Warmest Regards, Carrie More

Jersey Shore
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2014

A friend and I spent 5 nights at the Sheraton Albuquerque Uptown. We came for a two day business conference, and stayed a few extra days to do some sight-seeing. The hotel was comfortable, and we enjoyed the two meals (one breakfast and one dinner) we had there. The hotel is in walking distance of a number of other restaurants... More

Was this review helpful? Yes
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear cltbtbt, We couldn't agree with you more ... Richard is an amazing asset! Thank you for the accolades and they will be passed on. Our hotel offers a plentitude of things to do and we're glad that you enjoyed them. Please come back to visit us in the future. Warmest Regards, Carrie More

Santa Fe, New Mexico
Contributor
18 reviews 18 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 6, 2014

We really enjoyed our stay at The Sheraton Uptown. The room was large and comfortable and the staff was very friendly. the shuttle driver this past Saturday evening did a great job getting us and a few other guests to a concert venue. The bar is lovely and the pool very welcoming. We will stay there again and recommend this... More

Was this review helpful? Yes
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Danielle211, Thank you for your kind words. We take a lot of pride in our service and I'm glad that this was demonstrated to you. Our staff is above par and will always be around to assist you. We appreciate your loyalty, and the recommendations! Looking forward to your return :-) Warmest Regards, Carrie More

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Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Phone Number:
Location: United States > New Mexico > Albuquerque > Uptown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton

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