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Sheraton Albuquerque Airport Hotel

Certificate of Excellence
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2910 Yale Boulevard SE, Albuquerque, NM 87106
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Breakfast for 2 Included
Sheraton Albuquerque Airport Hotel
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Ranked #42 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 10, 2015
Dldluhr Brookline, Massachusetts
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329 reviews from our community

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    42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Albuquerque Airport Hotel
See the most recent reviews
Brookline, Massachusetts
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2015

Busting all the stereotypes of dull predictable airport properties, the Sheraton Albuquerque airport hotel delivered with flying colors. All staff were exceptionally friendly and helpful, from check-in to restaurant to check-out and shuttle to the airport. In response to my request for a quiet room, the person at the front desk placed me in a corner room far away from... More 

Was this review helpful? Yes 1
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Dlduhr, We are happy to hear that our hotel was a unexpectedly great hotel for you during your most recent stay with us! I am glad to hear that all staff you came into contact with was exceptionally friendly and helpful all the way from your arrival to the restaurant and your departure. We always try our best o accommodate... More 

Lithia Springs, Georgia
Senior Contributor
22 reviews 22 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 4, 2015

In May of 2014 I stayed at this hotel at the Albuquerque Airport and was quite disappointed. Everything seemed to have gone wrong with this hotel, but mainly it was the attitude of the desk clerks that really made me mad. I could tolerate the hotel room keys not working and having to make multiple trips back to the front... More 

Was this review helpful? Yes 2
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Jim30122, Thank you for giving our hotel a second chance to prove to you that your last stay was an isolated one. I am ecstatic to hear that we went above and beyond with delivering the correct room , the appropriate customer service as well as the maintenance in the room. Our management and staff strive to meet the expectations... More 

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 1, 2015

The hotel is about what I would expect from a Sheraton, but I've never had a better experience with hotel staff than at the Albuquerque Airport hotel location. Overall great experience. The catering, hotel, bar and front desk staff were attentive to our needs.

Was this review helpful? Yes
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Janet E, We would like to thank you for your outstanding review in regards to your most recent visit here at the Sheraton Albuquerque Airport Hotel! I am excited to hear that your experience with our hotel staff, catering and bar was an overall great experience! We strive to make our guests feel at home while away from home. We... More 

Pasadena
Top Contributor
127 reviews 127 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 1, 2015

Sheraton Albuquerque has Excellent restaurant and we had enchiladas w/ rice and beans along with Shrimp ceviche and both were tasty. The hotel is not exactly at the airport but near it. We took the shuttle from airport to car rental place then took the 4-5 min drive over to check in. Rooms are typical of SPG and are right... More 

Was this review helpful? Yes
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Diverdownfbh, Thank you for your outstanding review on our property regarding your most recent stay! We are glad to hear that the enchiladas with rice and beans plus your shrimp ceviche were great and tasty! We are happy that our location was satisfying to you and hope to see you in the future so you can taste more of our... More 

Santa Fe, New Mexico
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stayed here because my husband came in on a late flight and we didn't want to drive home in a snow storm.. My son and I were greeted with a smile and checked in quickly and efficiently. My son wanted to stay on 'the highest floor possible', and the front desk accommodated his request with a smile. We enjoyed... More 

Was this review helpful? Yes
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Wandering_Cloud, We are ecstatic to hear that you enjoyed your most recent stay here at our property! I am glad to hear that you were greeted with a smile with every associate you encountered and made you feel welcomed! We strive to provide a warm welcoming environment and are glad that we reached that expectation with you! We look forward... More 

Woodridge, Illinois
2 reviews
3 of 5 stars Reviewed January 30, 2015 via mobile

As soon as I walked into the hotel, it smelled like they were having a sewage issue because I smelled it everywhere including inside the elevator. The TV didn't work so I called the front desk and was told to unplug it for 30 seconds and then plug it back in. It worked until this morning when the same as... More 

Was this review helpful? Yes
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Nancy F, Thank you for your review regarding your most recent stay with our property. We are sorry to hear that you experienced an odor during your stay and have shared this with our Rooms Operations Manager to ensure that we find a resolution. I want to thank you for your feedback to help us reach our goals!We appreciate your... More 

Rye, New York
Top Contributor
64 reviews 64 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 21, 2015

This is a very well run business hotel with excellent rooms and front desk service. The restaurant is very good for breakfast and the Huevos Rancheros superb. A very comfortable bed as well. The shuttle to the airport is 24/7.

Was this review helpful? Yes 1
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Estell S, We would like to thank you for your wonderful review about your most recent stay here at the Sheraton Albuquerque Airport Hotel. I am excitied to hear that the service from the front desk to the bell staff was excellent for you! We are looking forward to your future presence and will have your superb Heuvos Rancheros waiting!!... More 

Chicago, Illinois
Top Contributor
50 reviews 50 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 7, 2015

While the location is good, This hotel just needs work. In the Club lounge, they serve cold breakfast eggs sandwichs and the staff doesn't even understand the problem. The bar staff is not attentive and they often take their time for service. often, there is a horrible smell on low floors and in the lobby. This will be my last... More 

Was this review helpful? Yes 1
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Faulkner8251, We would like to thank you for your review in rgards to your most recent stay here at the Sheraton Albuqerque Airport Hotel and apologize about the quality of food in the Sheraton Club Lounge, the customer service from the lounge and the odor on the floors. Please rest assure that i have taken your feedback and shared it... More 

Bangkok, Thailand
Top Contributor
101 reviews 101 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 6, 2015

What seems to be a recently renovated hotel made this stay enjoyable, even for the one night before the flight home. The rooms are large and bright with comfortable furnishings and well equipped and clean bathroom. A high floor is good as you either look over the airport or the valley to the city. They do have a shuttle to... More 

Was this review helpful? Yes 2
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

GJB21456, We would like to thak you for your wonderful review in regards to your most recent stay here at the Sheraton Albuquerque Airport Hotel! I am glad to hear that everything from the furniture provided in the rooms to the complimantary shuttle we offer to the airport! We value your business and loyalty and look forward to seeing you... More 

Irvine, California
Contributor
19 reviews 19 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 5, 2015

Hotel was very actually very nice, rooms were updated, bathrooms were nice, lobby is nice, shuttle service was good. All was good until I was checked out waiting at the bell station for the shuttle and a maid came by. She drank out of her water bottle then proceeded to take that same water bottle to the complimentary water station... More 

Was this review helpful? Yes 1
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Kellycm2, I want to thank you for your review about your most recent stay here at the Sheraton Albuquerque Airport Hotel. I am glad to hear that the lobby, the rooms and the shuttle service was very nice for you! I do apologize about the lobby attendant drinking from her water bottle and placing it on the nozzle of our... More 

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