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Sheraton Albuquerque Airport Hotel

3.5 of 5
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2910 Yale Boulevard SE, Albuquerque, NM 87106
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Sheraton Albuquerque Airport Hotel
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Ranked #41 of 147 Hotels in Albuquerque
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3 of 5 stars reviewed 3 days ago
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340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Our confirmed room with two beds was not available when we arrived. Hotel was sold out and overwhelmed. The front desk apologized and gave us access to Club Lounge. But we still had to share a bed which was a drag.

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Faringdon, UK
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived about 8pm from the UK, after a 22 hour journey. The courtesy bus was already outside the airport and we were at the hotel in minutes. Check in was very friendly and we were quickly in our room. We were both very tired but hungry and decided to have a quick meal in the hotel restaurant. And this... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

PSIW, I would like to thank you for your honest review about your most recent stay here at the Sheraton ABQ Airport. I am sorry to hear that your service in the Rojo Grill was not acceptable resulting in you dining elsewhere. I appreciate you sharing your feedback this will be shared with all staff to ensure that we take... More 

Dallas, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I usually don't stay in Sheraton hotels, but the few times I have it has been problem-free. The room felt clean, the staff was nice, room service was on time. I used earplugs since its by the airport, and that worked well-didn't even try to sleep w/o them. I was on an upper floor and didn't have a problem w... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Jpka, Thank you for your outstanding review regarding your problem free stay here at our property! I am always glad to hear when a guest enjoys the clean rooms, nice staff and great room service in a timely manner. We are located next the airport but do not receive too many complaints about airport noise and am glad that you... More 

Miami, Florida
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I was looking for a hotel that was close to the airport. Once I landed I picked up my bag and outside there was a shuttle to take me to the hotel. It was a quick drive and very convenient. The hotel was clean and the staff was very helpful. I would recommend this for anyone looking to stay near... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

TexasCane, We are happy to see that you enjoyed your most recent stay with our great airport hotel at the Sheraton ABQ!! We are just a brisk walk or fast shuttle away from the airport and are excited to hear that our shuttle provided fast and courteous service. We always want to ensure that our guests are accommodated even if... More 

San Jose, California
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here for a work conference. It was great. Beautiful hotel and great location. The staff is wonderful. The Guest Service Manager is Ed Sanchez, and he made sure every guest was taken care of and helped me with shuttle service.

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Jillian M, Thank you for your recent review about our great hotel and staff during your most recent stay! We love to have conferences of all sizes at our property and are glad to hear that the staff was wonderful during the stay and conference. I will be more than happy to personally share with Ed Sanchez the wonderful feedback... More 

USA
Top Contributor
92 reviews 92 reviews
16 hotel reviews
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed 1 week ago

This place is great for parking at for flying in and out of Albuquerque Sunport. They are very close to the airport with good shuttle service and it is only $15 for the first ten days and $5 a day after that. On than that it is fairly unremarkable. Rooms are good but not great. Bar and restaurant are average.... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Devindevin B, I would like to thank you for your most recent review regarding your stay. I am happy to hear that our location was good for you as well as our parking options we offer. We hope that you do have more time in the future to give us another opportunity. Thank You, Samantha Gwaltney Front Office Manager More 

Mesa, Arizona
Top Contributor
65 reviews 65 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So far all I've seen is the outside, lobby, restaurant and my room and so far I'm impressed. Here for business meetings so haven't had the opportunity to tour the grounds but I can say if the area's I've seen thus far are any indication then it'll be nice. Had lunch here and thankfully it sticks with the NM theme.... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Adigerol, I want to thank you for you fantastic review regarding your most recent stay with us!! I am glad to hear that you were impressed with our lobby, your room and the Rojo Grill! It is wonderful to hear that you enjoyed your NM theme meal during your lunch while you were here for business, I will ensure to... More 

Middletown, CT
Top Contributor
63 reviews 63 reviews
56 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed April 17, 2015

The first problem with our visit was at the airport, waiting for the shuttle. We called for pickup, but after 1/2 hour no one came, so we wound up paying for transportation to the hotel. Check in was ok, but we weren't given the password for wi fi which was part of our package, and were too tired to call... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Goodrzy, I would like to thank you for taking the time to complete our survey in regards to your most recent stay. I certainly apologize about the wait you experienced for our shuttle transportation from the airport as well as not receiving your internet coupons upon arrival. I am glad to hear however that your room was nice and clean... More 

Pleasant Grove, Utah
1 review
5 of 5 stars Reviewed April 14, 2015

Can we just express our gratitude to Jay Ismail?! He deserves the Customer Service of the year award! This individual took a very frustrating flight experience for us and made a memorable and lasting impression on how human concern and care can turn a bad experience into a win. He made sure we had a meal to eat, a beautiful... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Stephanie N, I am ecstatic to hear that your stay here at our hotel was wonderful due to the outstanding customer service that our front desk agent Jay Ismail provided to you! Please rests assure that management will be notified and he will be acknowledged for making your stay a wonderful one! I am happy to hear that the 3... More 

Suttons Bay, Michigan, United States
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 4, 2015 via mobile

Super clean, well appointed rooms, with quick shuttle to the airport that runs every 15 minutes. Exceptional staff - super responsive. Nice lobby bar. Gave us a ride back from the car rental return. Booked online and received free wi-fi. Remote didn't work and they provided a new one in fewer than five minutes. Would definitely stay again.

Was this review helpful? Yes
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Heather J , We would like to thank you for taking the time to complete our survey about your most recent experience with us!! I am glad to hear that your room was super clean, well appointed, quick shuttle service, and exceptional staff!!! It is wonderful to know that our staff took care of your non-working remote in less than... More 

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