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Sheraton Albuquerque Airport Hotel

Certificate of Excellence
3.5 of 5
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2910 Yale Boulevard SE, Albuquerque, NM 87106
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Sheraton Albuquerque Airport Hotel
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Ranked #42 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
goodrzy Middletown, CT
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333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Middletown, CT
Top Contributor
61 reviews 61 reviews
55 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 1 week ago

The first problem with our visit was at the airport, waiting for the shuttle. We called for pickup, but after 1/2 hour no one came, so we wound up paying for transportation to the hotel. Check in was ok, but we weren't given the password for wi fi which was part of our package, and were too tired to call... More 

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Pleasant Grove, Utah
1 review
5 of 5 stars Reviewed 1 week ago

Can we just express our gratitude to Jay Ismail?! He deserves the Customer Service of the year award! This individual took a very frustrating flight experience for us and made a memorable and lasting impression on how human concern and care can turn a bad experience into a win. He made sure we had a meal to eat, a beautiful... More 

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Suttons Bay, Michigan, United States
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Super clean, well appointed rooms, with quick shuttle to the airport that runs every 15 minutes. Exceptional staff - super responsive. Nice lobby bar. Gave us a ride back from the car rental return. Booked online and received free wi-fi. Remote didn't work and they provided a new one in fewer than five minutes. Would definitely stay again.

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Charles City, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked on priceline and wanted to stay at the airport since I had a late flight. Everyone was so wonderful and friendly - from the shuttle driver, concierge to the front desk. Great way to start my 2nd visit to NM.

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Anne M, We are glad that you chose our location for your second visit to NM! I will share your wonderful feedback to all of our staff acknowledging the shuttle driver, concierge and front desk for warm and friendly service! We hope to see you on your next trip to NM! Thank You, Samantha Gwaltney Front Office Manager More 

Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the perfect hotel for an overnight stay if you have an early morning flight from the Albuquerque Sunport. Shuttle service to the airport is available around the clock. The rooms are very clean and the staff very polite and efficient.

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

JRLTA, We appreciate your outstanding survey regarding your most recent stay with us! We are ecstatic to hear that we are the perfect hotel for an early flight the next morning due to our location with our 24-7 shuttle service. We always strive to give outstanding customer service and are happy to hear that the staff was very polite and... More 

New York City, New York
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Clean, comfortable with friendly staff. I was only here for a night as I landed, caught some sleep and headed out into the desert, but for the time I was here, it was a great stay. Room was nice. Bed was comfortable. Nice bar in the lobby. I would recommend staying here -- in fact, I'm headed back to ABQ... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

MGrimes, Thank you for your wonderful response on your most recent stay with us here at the Sheraton Albuquerque Airport Hotel! We are happy to hear your stay was clean, comfortable, friendly staff, nice room! We are excited to hear that you will be coming back to stay due to your last experience! We hope to see you in the... More 

Monument, Colorado
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

For those traveling with pets, the Sheraton Albuquerque Airport is an excellent choice when passing through Albuquerque NM. It's been through the Sheraton renovation program and offers excellent pet accomodations as well. Thanks Starwood for offering those of us that travel with our 'extended' family members a nice place to stay.

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Dcridsdel, We would like to thank you for your most recent review on your most recent stay here with us! We are excited to hear that you brought your “ extended family member “ on your travels and understand that they need places to stay as well! We are always pet friendly and always are happy to accept your four-legged... More 

Ottawa, Ontario
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 18, 2015

Comfortable hotel room with southwest atmosphere and excellent restaurant food particularly the tomatoe and Buffalo mozzarella salad with basil and a lovely balsamic vinegarette. Complimentary shuttle from airport to hotel and from the hotel to Hertz car rental! Wifi fee in room, however, free in the lobby.

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Ottawa198, We would like to thank you for your review in regards to your most recent stay with our property! I am pleased to hear that your overnight stay was comfortable with the southwest atmosphere we have! I will personally be sharing your feedback about the excellent tomato & Buffalo mozzarella salad to our chefs! We appreciate your business and... More 

Prosper, TX
Top Contributor
59 reviews 59 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 15, 2015

We had an unexpected overnight in ABQ, and chose the Sheraton because they had two adjoining rooms available for our family. The rooms were large, the bathrooms were spacious and the beds were very comfortable. We were only there for about 5 hours due to getting back to the airport, but were very pleased with the hotel services we used... More 

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Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Tomcatxiv, Thank you for choosing our location for your unexpected stay in the Albuquerque area! I am happy to hear that we were able to accommodate to your adjoining rooms and provide you with large rooms, with a spacious bathroom area. We have our Sheraton Sweet Sleeper Beds available for purchase at www.sheraton-hotelsathome.com ! We look forward to your next... More 

Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 5, 2015

It is a standard Sheraton with a nice Club Lounge that has great views. The rooms are good size and clean. The front desk staff were polite and helpful. I was not too impressed with the bar attendant who seemed more busy reading his text messages than serving his customers. Granted, there were only two of us, but even more... More 

Was this review helpful? Yes 1
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review

MeAndVersusBlue, We would like to thank you for taking the time to complete our survey regarding your most recent stay with us! I am thrilled to hear that you enjoyed your stay with our great views, polite and helpful staff, our close proximity to the airport, shuttle services and the food served in the Sheraton Club Lounge. I am sorry... More 

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