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Hotel Albuquerque at Old Town

3.5 of 5 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
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Certificate of Excellence 2014
Hotel Albuquerque at Old Town
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Hotel Albuquerque at Old Town
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930 reviews from our community

Traveler rating
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    283
    100
    46
    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Hotel Albuquerque was a wonderful place to hold a conference. Hotel staff was great, food was wonderful and right across the street from Old Town. Beds were really comfortable too. Lovely setting for a wedding since the hotel has a chapel. Thanks to everyone there especially Katie, Kelly, Cainan, Carleigh, Josh, Jesse and Matt.

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Seattle
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall, a very good value. Big hotel, but the feeling inside is more intimate than it looks from the street. Lots of parking - because it's surrounded by huge parking lots. But, just south you'll find easy access to Old Town restaurants and boutiques. Great breakfasts. Friendly staff. I'd stay there again.

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Baton Rouge, Louisiana, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Everything about this hotel was first rate, from the room to the food to the meeting rooms for our conference. The grounds are lovely, and the ambiance is exceptional. I especially noticed how nice and helpful the staff members are, and how well they worked with each other. Josh, Matt, and Carleigh at the front desk went out of their... More

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Albuquerque, New Mexico
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Being a local from Albuquerque I have been to this hotel for multiple events and stay over from wedding to just a small get away. Each and every time I have never been disappointed. The rooms were comfortable and the events were put on very well. However what makes this place far better careful service that each and every person... More

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Arusha, Dar es Salaam, Tanzania
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Awesome Customer Service Matt, the front desk manager, certainly exceeded any and all expectations of what I thought of how customer service is performed at hotels. My girlfriend was very ill with the flu, and so I decided to call in room service. Matt recommended the tortilla soup and a ginger ale beverage, but here is the kicker. He comped... More

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Gilbert, Arizona
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for a conference. They did a great job, it was a lovely space, plenty of room. The hotel rooms were nice, I had a balcony overlooking the courtyard. The restaurant at the hotel had a good breakfast with friendly wait staff. My only complaint is the gym. It was small and lacking in equipment. One... More

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Woodstock, Illinois
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Five of us had the pleasure (and luck) of sharing 1 room and 1 suite at the Hotel Albuquerque in Old Town. We took 'pot luck' and knew nothing of the area or the hotel. We were so pleasantly surprised. It was a great place to stay, very clean and updated and the staff went out of their way to... More

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Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have planned and hosted many large scale non-profit events all around the U.S. and the staff, especially, Jenya Howard, at Hotel Albuquerque at Old Town are exceptional. Our non-profit is hosting a 650+ event and I feel confident it will be an exquisite event because of the care, attention and professionalism the team at Hotel Albuquerque has provided for... More

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Ware, United Kingdom
Top Contributor
55 reviews 55 reviews
54 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in 16 hotels/motels etc. during a month long stay including Route 66 and were able to compare the different offers and experiences and this one was not the most satisfying. From the website and reviews I was expecting much more than the hotel was able to offer and therefore was disappointed. Stayed 1 night from 7 October in... More

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear PeteD60, Please know we truly appreciate you taking the time to let us know both the good, and perhaps the not so good, in regards to your stay here at Hotel Albuquerque. These types of reviews truly are what enable us to improve ourselves as a hotel. Your review has been passed on to a number of applicable managers... More

Live Oak, Florida
1 review
4 of 5 stars Reviewed 1 week ago

The 339th Fighter Squadron Association held it's annual reunion at The Hotel Albuquerque (Sept 23 - 26). Great hospitality and help was extended to us by the staff, Katie, Kelly, Rose, Matt and Jimmy. All trying to meet our needs and make the stay more enjoyable. This bunch of Air Force guys and their families highly recommend The Hotel Albuquerque... More

Was this review helpful? Yes
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Robert M, The 339th was without a doubt one of the most amazing and respectable groups to ever grace us with their presence. Truly it was an honor to host such a fine group of gentleman and their lovely families. Thank you for both the kind words and the pleasure of your company. We cannot wait to see you... More

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Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Number of rooms: 188
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

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