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All 146 Albuquerque hotels

Hotel Albuquerque at Old Town

3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
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Ranked #25 of 146 hotels in Albuquerque
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
Mary K West Allis, Wisconsin
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752 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
West Allis, Wisconsin
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Our room was clean and the bed was extremely comfortable with lots of pillows. Loved having a balcony to sit on in the am while drinking coffee. The bathroom was OK - tub and shower area all need repair and we had a very difficult time getting hot water - had to play with the faucet for a long time... More

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COLOMBIA
Top Contributor
192 reviews 192 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Chose this hotel because of its location, but the rooms could be better organized. They took out the fridge which is something that I like to have in the room. The service is very good and the restaurant excellent.

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Silver Spring, Maryland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We chose this hotel because of its location in Old Town. I'd do it again because of the location but the service was excellent in total and the restaurant (Garduno's) was better than excellent with great food and service irrespective of what time we showed up. Especially noteworthy was the breakfast granola and the breakfast table service including Leo who... More

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Bryan, Texas, United States
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

My parents and I stayed here for a wedding a few weeks ago. The beds were fairly comfortable, but the rest of the hotel was lacking. My dad got stuck in the elevator the first morning. Conversations next door could be clearly heard although we had very respectful neighbors. Our room was lacking the refrigerator that should have been present.... More

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Denver, Colorado
Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Spent a couples weekend here and hotel was in perfect and short walking distance to old town square and close to other attractions. Our room was clean and comfortable, a little dated, but nothing horrible. Check in was not a great experience as we were early and were told no rooms were ready, but watched a bunch of other people... More

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Quispamsis, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Polite staff. Delicious restaurant in the hotel. Comfortable and spacious rooms. The only downfall to this hotel was for the price that you pay, there was no fridge in the room. The location is great. I walked everywhere and it is a 30 minute walk from downtown and a 15 minute walk from the zoo.

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Albuquerque, New Mexico
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I decided to book a hotel room at Hotel Albuquerque for a special evening for my boyfriend I and let me just say, that was a mistake. We were checked in by Lauren and I was completely dissatisfied with her customer service. She was vague and didn't give us much information about anything except which floor our room was on.... More

Was this review helpful? Yes 5
Langhorne
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hotel Albuquerque at Old Town is my favorite hotel in New Mexico. They recently updated the restaurant, which was great, but now I feel it is excellent. The staff was, as always, very friendly and thorough, the rooms are roomy and clean, although a little outdated. The proximity to Old Town is perfect for shopping and a few museums.... More

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Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here on our way through Albuquerque. Maybe that was the best part of it...we were going through Albuquerque. Anyway, this is an older roadside hotel that has a relatively new management that has turned it into a great place for a short stay. Rooms are clean and fine for a short stay. The restaurant was... More

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Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review

Dear M D, we thank you for choosing to stay at Hotel Albuquerque at Old Town on your way through Albuquerque. Our location has to be one of the most favored aspects of both guests and staff alike as it is convenient to the freeway as well as all the fun local adventures just within walking distance. We are happy... More

Las Cruces, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

In my professional career, I have been to over 100 conferences. I can say with ease that the experience provided conference attendees at the Hotel Albuquerque was far superior to any other experiences I have had prior. The staff was polite, kind, friendly, and reliable. Moreover, working closely with Jenaya was a superb experience. She is bright, knowledge, insightful, and... More

Was this review helpful? Yes 1
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review

Dear A O, thank you for taking the time to provide such a wonderful review of your experience with us at Hotel Albuquerque at Old Town! We are delighted to hear all aspects of the conference were excellent and are happy to know our staff provided warm and accommodating service. Thank you for the individual shout-out to Jenaya, it is... More

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Additional Information about Hotel Albuquerque at Old Town

Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town
Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#15 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
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