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Hotel Albuquerque at Old Town

Certificate of Excellence
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800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
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Hotel Albuquerque at Old Town
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Hotel Albuquerque at Old Town
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1,052 reviews from our community

Traveler rating
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    324
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    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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Phoenix, Arizona
2 reviews
1 of 5 stars Reviewed today NEW

Great looking hotel and nice amenities like bar/rest, club, etc... Only thing I did not expect was how dirty my room was. Had I not been there on business and in such a hurry I would have complained and asked to be moved to another room. Too bad...

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Manchester, New Hampshire
Top Contributor
60 reviews 60 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location for exploring Old Town and touring the main sites on the Mother Road (Rt. 66). The lobby is lovely, the help friendly and helpful, rooms are a bit dated (80's-90's). Bathroom especially needs updating, and they were replacing the TVs with flat screens but hadn't gotten to our 9th. floor room when we stayed 4/1-5/15. The dining room... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear cherribrew, Thanks so very much for being our guests! Firstly, you will be pleased to know that all of our rooms now have state of the art smart televisions! We are so sorry they were not in your room for your stay but now you have a wonderful excuse to come back! We truly appreciate you taking the time... More 

Columbus, Ohio
1 review
4 of 5 stars Reviewed 6 days ago NEW

On our first trip to New Mexico, we spent our first night at the Hotel Albuquerque. The hotel was convenient to the airport, an approximate 8 mile drive. The hotel was a short walk to the Old Town area, which is filled with shops and restaurants. Be sure to check out Church Street Cafe, for a casual Mexican food meal.... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear 1625Elaine112, I was so very nice to meet you all! Thanks for stopping by the front desk and taking some time to chat! Guests like you truly are what make this job such a pleasure to perform day in and day out! Furthermore, thank you for taking the time to express kind words in regards to our delicious restaurant.... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

What a delightful young man! Very nice and respectful. Help with the little things. Our keys stopped working and he went and replaced them and brought them pace to us. He helped us in and out of the van He was also close and ready at any moment to bring Us any where we wanted. James gave us tips on... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Denose, James really is a great person isn't he! We are so appreciative of you taking the time to pass on such kind words in regards to one of our favorite employees. These types of reviews really make us smile! Come back soon and meet the rest of our wonderful staff if you are ever in the area! All... More 

Collegeville, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed 3 nights in this hotel in one of the rooms with a balcony so we had a wonderful view of the Old Town area. The room was spacious and comfortable. The TV in the room was ancient, but the next morning we noticed that they had boxes of flat screens ready to replace the old sets. Just a... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear nationalparkcrazy, Thank you tremendously for stopping by and visiting the friendliest hotel in the Duke City! It sure was a treat having you stay with us and we hope you are able to visit us again as soon as possible. In addition, you will be pleased to know that our brand new televisions have all been installed and look... More 

Dallas, Texas
Top Contributor
56 reviews 56 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Big hotel bar and eats, vast comfy, dark, and a chili hamburger to a wisp, no sips of IPA! Yes sports bar TV, so here can you go and not get this? Wifi should be provided plainly, and not have to ask the staff. while everybody listened to a coupe play music out in the marbled hallway i was like... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear wwanderX, What a colorful description of our property! Thank you so very much for coming and being our valued guest! There sure are a lot of wonderful reasons to visit Hotel Albuquerque at Old Town and we truly appreciate you pointing out some aspects that many of our guests may overlook. Come back and visit us again soon! All... More 

Las Vegas, New Mexico
1 review
4 of 5 stars Reviewed 1 week ago

Hotel Albuquerque was amazing! Katie, Matt, and the rest of the staff are remarkable! Truly a wonderful place to stay and conduct business. Staff was willing to help and do so with a smile. I will definitely return.

Was this review helpful? Yes
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Michael M, You were without a doubt one of our all time favorite guests! Thanks for being such a hoot throughout your stay. Stop by again as soon as possible! All the best.-Matthew Troche More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 1 week ago

I'm a local to Albuquerque. I planned the hotel stay for a birthday weekend with my boyfriend. Matt, the front office manager, went above and beyond making sure our stay was extra special! He was always there and very pleasant even though it seemed like he never left the hotel. The room was beautiful with a great view of Old... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Josie C, Thanks so very much for dropping by our lovely hotel! It was so nice meeting you and please know we truly appreciate you taking the time to share such kind words in regards to our property. Should your travel plans ever extend to the Duke City again we hope you can drop in again! All the best! More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There were lots of choices for hotels but I'm so glad we stopped here. Matthew at the front desk was wonderful and we snagged a great rate. The hotel lobby is really nice with cozy seating arrangements. Has a fantastic restaurant as well as a nice lounge in the hotel. Cost of the meal was a little high but the... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Mary W, It was such a pleasure having you here at the hotel! Thanks for dropping in and keeping us company! Should you ever be in the area again it would be absolutely lovely having you join us again. All the best and see you soon. -Matthew Troche More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The Hotel was awesome, customer service wonderful, Matt & Carliegh were great. It seemed that Matt never went home, he was always at the front desk! :). My friend and I appreciated that, we always had questions for him and he always answered with a smile. Great location for walking to Old Town, and getting on and off the highway.... More 

Was this review helpful? Yes
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Anna M, I promise I DO go home from time to time! Thanks so much for visiting with me at the front desk! It is so nice to meet fun individuals like you and please know additionally, it would be absolutely wonderful to have you pass through our doors again. All the best and see you soon!-Matthew Troche More 

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