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All 145 Albuquerque hotels

Hotel Albuquerque at Old Town

3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
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79%
Ranked #27 of 145 hotels in Albuquerque
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Ingrid_85737 Tucson, Arizona
  • Reviews (807)
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807 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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English first
Tucson, Arizona
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for one night on a recent road trip. Check-in was smooth, the room was large and well-appointed, and the staff were all friendly. The only minor annoyance was the lack of luggage carts, so we had to make multiple trips to the car to get everything moved in and out of the room.

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I spent two weeks at Hotel Albuquerque at Old Town in Albuquerque, NM for a particle physics training program. The rooms were wonderful. I especially loved the style of the arms, legs, and frame of the chairs - they had a sturdy and yet rustic look. The beds were comfortable, and the staff were exceedingly friendly and helpful. I especially... More

Was this review helpful? Yes 2
South Fork, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

was there for memorial weekend. the rooms were beautiful and the balcony looking into court yard was awesome. there was 5 wedding that Saturday we enjoyed watching the weddings. the help were friendly and helps us with our needs. would gladly stay there again. food was delicious . Mom had the suite at the end of the hall and the... More

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Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Flagcar, Thank you for your review and for staying at Hotel Albuquerque at Old Town. We are so delighted your spent memorial weekend with us. We are glad you enjoyed all of the beautiful weddings, our friendly staff and food. We hope to welcome you back. If I can ever be of assistance, please contact me directly at 505-222-8744. More

Arizona
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We expected a little hotel when we arrived and were quite surprised by the whole structure of this building. It is huge. Our room was nice and clean. Comfy. View was beautiful. We stayed two nights and saw a ton of weddings. Beautiful location. We were in town for the Breaking Bad weekend. This was the place to stay now... More

Was this review helpful? Yes 1
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Eyelove2labs, We are so happy you came to Albuquerque for a Breaking Bad weekend! Thank you for selecting Hotel Albuquerque for your stay. We are so glad you enjoyed our location, guestroom and restaurant Garduno’s. We hope to welcome you back. If I can ever be of assistance, please contact me directly at 505-222-8744. More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Our server Megan was attentive and helped is with what we needed. Victor the bartender did a great job and provided service. The hotel has a great atmosphere and if you're visiting New Mexico it is a great place to experience Albuquerque. It is very close to Old Town.

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Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Micatrujillo, Thank you for taking the time to write your review of our property, your comments are very much valued. We are so happy you enjoyed the hotel’s atmosphere and location. Thank you for recognizing our staff members Megan & Victor. We are glad they made your stay more enjoyable. Thank you again for the feedback. We hope to... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ok, I love this hotel. First of all, the location is great. I had never been to Old Town, so while my husband was gone for an event, my daughter and I walked to Old Town, had lunch, then took the bus to the aquarium. Secondly, every employee we talked to was incredibly nice and helpful. We ordered room service... More

Was this review helpful? Yes 2
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Jennifer F, Thank you for the review. We are so happy you loved our hotel! We appreciate your comments on our location, employees and room service. We are so glad you enjoyed the food. Thank you for recommending Hotel Albuquerque. We hope to welcome you back. If I can ever be of assistance, please contact me directly at 505-222-8744. More

Wrentham, Massachusetts
Top Contributor
104 reviews 104 reviews
28 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is one of the larger and more popular hotels in the area and is host to many business meetings. The rooms are clean but are very dated with furniture that can charitably deemed retro. When using the showers we felt we were experiencing hot flashes as the water kept going from hot to cold. The exercise facility is... More

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Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Dear William z, We appreciate you staying at Hotel Albuquerque at Old Town and providing valuable feedback. We sincerely apologize you had inconsistencies with water temperature during your stay. We do understand how important a quality fitness center is to our guests. We are very excited to make future improvements to this space soon. We hope to welcome you back.... More

maine
1 review
5 of 5 stars Reviewed 2 weeks ago

Conferences are often a time to explore new and interesting locations. I recently hosted a conference at Hotel Albuquerque, and I highly recommend it. It's very different from the "big box" conference experience (in a good way!). From start to finish it was once of the most pleasant experiences I've had in organizing an event. Staff was just as responsive... More

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Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Dear somedayei, Thank you for your review and for staying at Hotel Albuquerque at Old Town. We are so delighted your conference was a success and you enjoyed the charm of an independent hotel for your meeting. Thank you recognizing the staff, location and food. We hope to have the opportunity to welcome you back to Hotel Albuquerque to demonstrate... More

Kuala Lumpur, Malaysia
Top Contributor
71 reviews 71 reviews
42 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel apparently was a popular locations for conferences and weddings. That added a lot of life to the hotel. It presented the traveller the opportunity to interact with locals and fellow travellers. It was the tallest building in that part of town. Other hotels and accomodations were more of inns and home stays. The Restaurant and the Bar were... More

Was this review helpful? Yes 1
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Dear jemapohexplorer, Thank you for staying at Hotel Albuquerque. We are glad you had an opportunity to enjoy the hotel and experience the Old Town tour. We hope to have the opportunity to welcome you back to the hotel in the future. Please feel free to contact me directly at 505-222-8744 if I can be of any assistance. More

Baton Rouge, Louisiana
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I should have known that an empty dining room meant trouble. As I walked in Eddie was sitting reading a book. I decided to stay and noticed the waiters' guayabera shirts were stained and wrinkled and the other waiter hadn't shaved in a few days. I remember when people took pride in their jobs. There was no manager around.

Was this review helpful? Yes 2
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review

Thank you for your review about your recent visit to Garduno’s. We sincerely apologize we did not meet your needs. We do understand how importance of attentive service from our wait staff. We also recognize the importance of our staffs appearance. We take these concerns very seriously and have addressed this with our team. Thank you once more for your... More

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Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Albuquerque #8 Business Hotel in Albuquerque #15 Family Hotel in Albuquerque #30 Romantic Hotel in Albuquerque
Hotel Class
Official Description (provided by the hotel)
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
Number of rooms
188

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