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Hotel Albuquerque at Old Town

Certificate of Excellence
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800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
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Breakfast in Old Town
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Hotel Albuquerque at Old Town
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Hotel Albuquerque at Old Town
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1,149 Reviews from our TripAdvisor Community

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Traveler rating
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    351
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (348)
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Boulder, CO
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed in a standard double room, which was medium size and clean. In fact the whole hotel is well maintained. I was there for a multi year high school reunion function. I, and others, thought the service was excellent, staff competent and friendly, and problems quickly resolved. The food served for a group of several hundred was above average... More 

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Easton, Pennsylvania
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Right in the heart of Old Town, Hotel Albuquerque is notably the only building more than a few stories high in the entire town, making it a great point of reference when navigating by foot... and you can always find your way back to the hotel! The room was comfortable and the building was beautiful. I was particularly impressed with... More 

Was this review helpful? Yes 1
Dublin, Ireland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I recently stayed here just for one night having been on a long international flight and short internal one. The hotel is very impressive, both with the décor and with its level of customer service, there is Wi-Fi and a good restaurant I had dinner outside in the beautiful courtyard, the food was delicious, as were the Margheritas. We were... More 

Was this review helpful? Yes 1
Kenai, Alaska
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family of 4 recently spent 4 nights at the Hotel Albuquerque at the recommendation of a friend. By the second day we were already talking about e return visit with a longer stay the following year. The price of the room was great, so I got 2 rooms. The adjoining rooms were already reserved but we did get ones... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Bluesdude0, This review truly made our day! Thanks for being such a great guest and for sharing some time down here with us here in the lovely American Southwest. We certainty agree with you that Gardunos is without a doubt best enjoyed day after day! We know we sure do! Thanks again for being our guest! All the best.... More 

Omro, Wisconsin
Level Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Food was delicious, upscale type of menus. Staff was friendly, helpful, and attentive to people's needs. Very clean and friendly atmosphere. Adequate parking, close to Old Town. Conference rooms were always stocked and set up for the participants needs.

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear 436Terry68, It was such a pleasure having you as our guest! Thank you tremendously for taking the time and letting us hear about your time here at the friendliest hotel in all of Albuquerque. We are so pleased that we were able to assist you in helping to explore our lovely area and all that Old Town has to... More 

Las Vegas, Nevada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel Albuquerque has an excellent location, with a short walk to Old Town. Other hotels have Old Town in their title when they're miles away, but this really is adjacent to Old Town. The lobby is lovely and the courtyard is as well. Breakfast al fresco was very pleasant. My husband enjoyed the whimsical paintings in the hallways.

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear lindarella702, Thanks so very much for pointing out our proximity to the absolute best part of Albuquerque, the historic Old Town District. Should you ever be in the area again it would be such a pleasure having you as our guest. Guest like you truly make our job a joy to preform. All the best and see you soon.... More 

Worth, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Is in a good part of town (Old Town). Can walk anywhere. Never been to ABQ before, but by its hotel photos, seemed a bit prissy to me at first. But it is not this at all. I was on 9th floor, elevators speed up & down; never a wait . Great views of city and SD mountains. Staff friendly... More 

Was this review helpful? Yes 1
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Marianne, It was such a treat getting to know you! Thanks so very much for allowing myself and the rest of the staff host you while here in Albuquerque. We would absolutely love it to see you pass through our doors again as soon as possible! All the best!-Matthew Troche More 

Conway, Arkansas
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful hotel lobby and outside courtyard area and the team that checked us in could not have been nicer and the housekeeping staff was pleasant and helpful. Only one small bump with the front desk and the pool continuously lacked towels. Don't expect a well stocked gym, the free weights only go up to 12 pounds. But with all the... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Karyn T, Please know we truly appreciate you passing on the details regarding your last visit. We are so sorry about the towels! Please know we will make sure the pool stays well stocked moving forward. In regards to your restaurant experience, please also know we will additionally look at how your restaurant experience was handled, as we try... More 

Jefferson, Texas
5 of 5 stars Reviewed 1 week ago

From Leo in the restaurant to the front desk staff, banquet, AV guys, all personnel were accommodating and cheerful. Room 516 was cleaned and spotless every day of my 10 day stay. Our stay was for a convention of over 300 people with varying venues each day. The hotel staff was ready for all changes and without problems. Mike Gannon

Was this review helpful? Yes 1
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Michael G, From all of us here, and especially from Leo, thank you so very much for joining us at the friendliest hotel in all of Old Town. Should you ever be in Albuquerque again, be that for business or pleasure, we would love to have you pass through our doors again. All the best and see you soon.... More 

Austin, Texas
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled to Albuquerque so that my future daughter-in-law could meet my mom, who,lives there. It was her first trip to Albuquerque, and I wanted it to be special. I'd rented a house in Old Town for the visit, and my husband and I stayed there the night before my son and his fiancée were due to arrive. It was... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very nice(9)
  • Gift shop(5)
  • Room service(4)
  • Parking lot(3)
  • Cafe Plazuela(3)
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726 photos of this hotel

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Presidential Suite (31)
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