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Hotel Albuquerque at Old Town

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800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
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1 room 1 guest
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Hotel Albuquerque at Old Town
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1,180 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
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  • All months
    (1180)
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    (279)
  • Jun-Aug only
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    (301)
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    (230)
All months
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is a nice place to stay for a night or two, Rooms are clean. Front desk folks are polite and helpful. Great little store for gifts. We had drinks at the bar and table side Guacamole - good! Walking distance to Old Town so park the car (no fee) and walk!

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AZ
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Four of us, all adults went to Albuquerque for 4 days. This hotel is a 5 minute walk to Old Town. Great location. The cleaning staff, Ray, does a great job on the rooms and is very helpful when you need something. The bed very comfortable. We were on the 10th floor, a very nice view. When we checked in,... More 

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Tulsa, Oklahoma
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was quite nice. The restaurants were great--excellent food and very attentive wait staff. Beautiful common areas and on the edge of Old Town. The rooms were clean and comfortable. Unusual corner windows which offer panoramic views--our grandson was fascinated by the construction next door which was easily viewed from this window. However, if you need an ADA compliant... More 

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Longwood, Florida
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel Albuqerque at Old Town is centrally located in a great walking part of Albuquerque with the wonderful charm of the old adobe buildings and great museums. The hotel is clean and has a great courtyard on the premises along with scenic views of the mountains from the room balconies. One thing that stood out was the genuine courtesy and... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear grrlboxer, Please know that you absolutely made Jeremiah's day! Thanks for expressing such kind words and please additionally know we would be absolutely delighted to have you stay with us again as soon as possible. From all of our staff thank you so very much for simply being a wonderful additional to our city. All the best. -Matthew Troche More 

Moore, Oklahoma
1 review
5 of 5 stars Reviewed 6 days ago NEW

The food here was amazing, we tried many different meals and each one was delicious. Beware that the breakfasts here are huge. We started every day with a great breakfast and a great conversation with Leo. All the staff we met were great, but Leo was a real character.Our room was very clean, especially the bathroom which made my daughters... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear M F, What a delight it was having you here as our guest! From all of us here, and especially from Leo, please come back and stay with us again as soon as possible. Guests like you truly make it a delight to preform our jobs day after day! All the best and see you soon.-Matthew Troche More 

Pittsburgh, Pennsylvania
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Our room was quite large and comfortable--with a generous amount of closet, vanity and bathroom space. The property is large and ambling, and I don't typically like staying at big places--but the staff was very friendly and helpful here. Pool was a little bit of a trek to reach, but nice to have and I wish we had had more... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear ghpitt, What a kind and thoughtful review! Thanks so very much for joining us and please know it would be an absolute delight to have you visit again as soon as possible. Thank you additionally for the recommendations on where we might improve! All the best and see you soon.-Matthew Troche More 

San Diego, California
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in is easy and folks are very nice and helpful. My room was on the 11th floor with a great view of the mountains (top floor). The room is well appointed with several pillows to choose from, real glassware and coffee cups with Starbucks coffee and a small coffee pot...no where to plug it in unless on the floor.... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Howard R, We absolutely appreciate anytime we receive a reviews like this. Nothing in the world allows us to improve like hearing directly from a guest where we fell short of extraordinary. Thanks so much for being our guest and please know we would absolutely love should you ever return. All the best and hope to see you soon.... More 

Swindon, United Kingdom
Level Contributor
108 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We opted for the Albuquerque after reading so many positive reviews, and what a great choice. Entering the hotel lobby immediately sets a SW atmosphere, full of charm and character. We are a married couple on a dream 3 week road trip, and the Albuquerque made a huge contribution to our incredible memories of the US. I have to thank... More 

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Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear LyeCon, It was such a privilege having you visit from such a distance away! Thank you tremendously for taking the time to let us hear about your experience and for visiting our particular neck of the woods. We absolutely love meeting people from all around the globe and would love to see you return as soon as possible. All... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The street appeal of this hotel appear average until you walk down the floral-lined path through the entrance...where I was transported and greeted with the ambience of a serene, captivating, and beautifully adorned southwestern vibe, colorful historic décor, and meticulous landscape - every space created amazing picturesque moments. From Matt, the Front Desk Manager, to Leo, a Server in the... More 

Was this review helpful? Yes 1
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Lynnette, You two were quite a pair! Thank you for being our friend during your visit. Furthermore, we all especially thank you for painting such a thoughtful review of our property. You truly have a gift with words! It was such a pleasure to have you stay and I would love to see you come through our doors again... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel was very atmospheric (in a New Mexico way), clean and excellent service. Matt, at the front desk, was so courteous and helpful, always a friendly smile and immediate attention. The location to Old Town is so convenient to shops and restaurants. The food and drinks are great in the hotel Mexican restaurant, BUT the breakfasts are so delicious-... More 

Was this review helpful? Yes
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear RogerT1332, Thank you tremendously for taking the time to let us hear about your time here at the friendliest hotel in all of Albuquerque. It was an absolute pleasure to have met you and please know I would be more than thrilled to have you return again as soon as possible. Leo also misses you as well! Thank you... More 

Hotel Review Summarization

What travelers say

  • Very nice(9)
  • Gift shop(5)
  • Room service(4)
  • Parking lot(3)
  • Cafe Plazuela(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Presidential Suite (31)
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