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Hyatt Regency Albuquerque

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330 Tijeras NW, Albuquerque, NM 87102
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Hyatt Regency Albuquerque
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Hyatt Regency Albuquerque
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616 reviews from our community

Traveler rating
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    97
    73
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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There are newer reviews for Hyatt Regency Albuquerque
See the most recent reviews
Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 18, 2013

We stayed there on Saturday, 2/16/13. Everything was fabulous! The moment we pulled up the bellman were at our service. There is choice of either valet or self park. Valet is only a bit more. At the registration desk, the staff were very cordial. Our room, on the 17th floor, had a panoramic view of the city and the Sandia... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Dearest studiodap: We appreciate you taking the time to complete a review about our caring, professional, staff and commenting that everthing was "fabulous" with your stay. Customer service is highly important to us and we are pleased to do all we can to accommodate every one of our guest needs. Thanks for staying with us and we look forward to... More 

Florida
Top Contributor
175 reviews 175 reviews
93 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed February 17, 2013

I stayed at this hotel on Friday night. Location is very central in downtown ABQ. Downtown does seem to shut down fairly early. This was not really an issue for me as I was just spending the night and flying out the next morning. This is a solid Hyatt Regency. I self parked, entrance behind the hotel. The charge is... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear crazyhotelguy: What a clever name! Thank you for your very candid review. We appreciate the positive feedback you provided and for recognizing Chantelle, who helped to provide you with better service while you were a guest in our hotel. I apologize about your experience in our HQue Lobby Bar and management will work to correct the concerns you mentioned... More 

Ohio
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

Stayed at the Hyatt for a conference. Our room overlooked the mountains, so that was terrific. The comfortable bed and hotel amenities made us feel quite at home. Starbucks right in the lobby, and close to Convention Center and plaza. Staff was wonderful all the way through. Quick drive to Old Town for shopping and dining.

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Thank you, OhioTina, for your very positive review of our hotel. We appreciate you recognizing our staff's friendliness and definitely hope to see you again on your next visit. More 

Washington, District of Columbia, United States
1 review
5 of 5 stars Reviewed February 11, 2013 via mobile

Wow!!! What an awsome gem to find and in all places Albuquerque. First off the staff is some of the best in the world. The concierge, Mary Lou is the BEST. From the moment we pulled in to the valet, we were greeated by name and always with a huge genuine smile. The consierge helped us find not just one... More 

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DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

John BBS3: Thank you for that great opening title! We are very pleased that you enjoyed all aspects of our hotel, from beginning to the very end of your stay and that our staff exceeded your service expectations. Please let us know when you are back! You'll get that same extraordinary service as do all of our guests. Safe travels! More 

Vancouver
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2013

It was a typical Hyatt experience. The Internet and parking were very expensive compared to other hotels in ABQ. I would be more likely to stay at one of those hotels in the future. Staff was pleasant and helpful.

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear Chasicakes: It was great of you to point out the positives you experienced with our staff. Please accept my apologies regarding the internet and parking charges. The parking garage is owned by the City of Albuquerque and we rent spaces. Although there is a charge for guest room internet, we do offer complimentary Wifi in our lobby and lobby... More 

Phoenix, Arizona
Top Contributor
156 reviews 156 reviews
127 hotel reviews
157 helpful votes 157 helpful votes
2 of 5 stars Reviewed February 8, 2013

I continue my ever lasting search for a great hotel in ABQ. The location of the hotel is downtown which I prefer, the area is safe as their is a police station across the street. The restaurants in the area are local and within walking distance, no chain restaurants around which is nice. Parking is under the hotel and was... More 

Was this review helpful? Yes 1
DEMETRIS A, VIP AMBASSADOR at Hyatt Regency Albuquerque, responded to this review

PHXTrainer: It was great of you to point out the positives you experienced with our great location and restaurant outlets. Please accept my apologies for the room/bedding issue that you experienced during your stay. I certainly would love to have the opportunity to make this up to you so please feel free to contact me. Thank you so much for... More 

El Prado, New Mexico, United States
1 review
5 of 5 stars Reviewed February 3, 2013

The customer service in this hotel is the best we have ever experienced and that's saying a lot because I choose places to stay, eat, ect. based on how good the customer service is. The suite we had was lovely, large and roomy. It was clean, well stocked and the decor was lovely. We had a special situation due to... More 

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DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear MsCathie123: We are very pleased to see that our friendly and caring staff helped to make your stay a memorable one during your husband's open heart surgery. Thank you for choosing us and we love to see you and your family again very soon for a celebration! More 

Black Forest, Colorado
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 2, 2013

We had a lot of the same problems as Matt 33332, like the charges added and then making sure they were removed (internet, starbucks, parking...), and the sheets, and the fact that not only is there not much to do around the hotel, but they warn you IN CAPITAL LETTERS not to go out walking - even in groups. Not... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear GlyphGirl_CO, We appreciate your feedback regarding our property and for staying with us. Like any big city hotel, certain precautions need to be taken when visiting a new city. In regards to the check-in area, we will ensure our staff are showing our guests where the registration area is located. As you may have noticed, once you enter the... More 

Knob Noster, Missouri
1 review
5 of 5 stars Reviewed January 28, 2013

We stayed in this hotel for a week and I'm very pleased. The room is very clean and comfortable. The staff is very friendly and caring. My 2 year old even got free breakfast one day from the VIP guest manager. When we come back to visit Albuquerque again next year we will definitely stay here again.

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Hi batida1980: It was certainly my pleasure to assist you and your family while you were staying with us. Exceeding our guests expectations and showing that we truly care is what we do best. We are delighted to see that whenever you are back in Albuquerque, you will stay with us again. Thanks for your wonderful review; Safe travels! More 

Buena Vista, Colorado
Top Contributor
96 reviews 96 reviews
59 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed January 25, 2013

We stayed for 3 nights while I was scheduled to attend a convention, but my wife did not. The Convention Center is right across the street, a great location for that, but not much else. Downtown Albq is devoid of anything except hotels and office buildings, so my wife had to travel out of the downtown area to find things... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Hello Matt33332: Thank you for staying with us for 3 nights while you were attending a convention and commenting about our Front Desk staff. We sincerely appreciate the time you have taken to evaluate your experience with us. Though it is always nice to hear when our efforts in guest service meet or go beyond a guest's expectations, it is... More 

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