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Hyatt Regency Albuquerque

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330 Tijeras NW, Albuquerque, NM 87102
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Hyatt Regency Albuquerque
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Hyatt Regency Albuquerque
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630 reviews from our community

Traveler rating
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    213
    98
    74
    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Regency Albuquerque
See the most recent reviews
Philadelphia, Pennsylvania
Top Contributor
50 reviews 50 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 1, 2013

We ended up here by shear Priceline luck. We're here for vacation so we're not making a big deal about lack of wifi or conference space, etc, so take this review from the perspective of a vacationer! The lobby is lovely, the bar had great drinks (with the funniest and quirky bartender), and the front desk service is great. We... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Hi There, Bui101: Thank you for staying with us and enjoying the view from the 13th Floor. We're glad you had a great stay and look forward to your next visit. More 

Whitehall, PA
Top Contributor
82 reviews 82 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 31, 2013

Overall this is a very nice and well run hotel. The rooms are large and very clean. The furnishings are ok and will need to be updated soon. The staff is excellent. The two minor issues with my room were taken care of promptly and without further follow up. The check in and check out process was excellent. All members... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Greetings from the Land of Enchantment, Zebra11: Thank you for being a Hyatt Gold Passport Member and taking advantages of Hyatt's program's perks. We do appreciate your feedback and for recognizing our attentive staff during your seminar. Please accept our deepest regret in this manner. We have just discovered the mice issue and have worked with a reputable pest control... More 

Anaheim, California
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

For someone who's worked in hotels for the last 5 years, I was very impressed with this hotel. Very nice staff, updated rooms, and rooms that were actually clean. Came for a wedding and the banquet servers were polite and nice. Thanks for a great stay. Gilbert was great at the front desk.

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Greetings from the Duke City, poefolk3434: It is great to hear that you had a great stay with us. Thank you for taking the time to review our hotel and we'll see you on your next visit! More 

Nashville, Tennessee
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 31, 2013

Stayed for meetings in convention center across the street. Nice public spaces, clean standard Hyatt room. Serivice was willing but a little spotty: after asking for the missing cream and sugar, we got one pot of real cream, no sugar. asked for the sugar and got more coffee. Finally, after asking what the problem was, we received a tray of... More 

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DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear happyfeet91: Thank you for your review of our hotel while you were attending meetings at the convention center. The Hyatt Regency Albuquerque is known for its friendly and helpful staff who always strive to answer our guests wishes. We formally apologize for the spotty service and have addressed this issue with our associates. We are looking forward to welcoming... More 

Albuquerque, New Mexico
Contributor
19 reviews 19 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 25, 2013

We received a gift certificate to stay at this hotel during the holidays. My husband and I decided to go for our wedding anniversary. Although I never received an email confirmation for my room, the reservation process was great. Gilbert was great when we were checking in and he even upgraded us to a corner room on the 17th floor.... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

ReebokB: Thank you for staying with us during your exciting celebration and for recogizing Gilbert during your check-in process. I know that upgraded mountain view was a plus. We are delighted to see that the secured, city underground parking was a great option and that you visited Starbucks. I apologize that you did not receive an e-mail confirmation regarding your... More 

Senior Contributor
32 reviews 32 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 20, 2013 via mobile

Stayed here for 1 week during a convention Front desk and check in was quick and easy The issue is the room. The patchwork job done to the wallpaper was awful . Sheets were stained , no coffee machine , poor lighting. Convenient location was a plus

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear G P: We sincerely apologize that your experience at our property was less than memorable, "not typical". I only hope that you will give us another opportunity to restore your faith in the Hyatt Regency Albuquerque and demonstrate the world-class service that defines our core values. Our Rooms and Engineering Department are reviewing this isolated situation. Please contact me... More 

Helix
Top Contributor
94 reviews 94 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 14, 2013

Great hotel! I stayed here twice in a 12 day period. The gym has better equipment than the club I belong to at home! The place does fill up on the weekends, and one conference was so packed I couldn't even get a drink at the bar (my only critique). If you're a Hyatt club member, you get a free... More 

Was this review helpful? Yes 1
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Thanks so much for your kind comments Rebecca M. We're so glad to see that you (along with many others) were able to enjoy the gym and found all the equipment you needed there! We can't tell you how much our staff will enjoy hearing your compliments. We look forward to seeing you again soon! More 

Boulder, Colorado
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed March 14, 2013

I recently attended a conference at this hotel and stayed here for 4 nights. The staff are very good. They are unobtrusive and attentive and helpful, all things I value when I stay somewhere for several days. Lori at the front desk helped me with a problem even before check in (I phoned ahead) and it was appreciated. I hope... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Mrs_Incredible: We appreciate your staying with us for the conference. We're glad to hear that you found our staff unobtrusive, attentive and helpful. They all truly feel their job is to make sure you feel at home. We apologize about the slow bathtub drain, long wait in Forque Kitchen & Bar and the unreliable cell signal. We'll keep your experience... More 

Phoenix, AZ
Top Contributor
79 reviews 79 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 14, 2013

This was a typical Hyatt experience. Quick check in, clean room. Had very noisy neighbors at 2 am and security came up immediately upon a phone call. Has a starbucks in the lobby. Premium pay to park fee. Don't really recommend this hotel for families. Area is sketchy at night. Could walk to a couple of restaurants but don't recommend... More 

Was this review helpful? Yes
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Thank you for your candid feedback, jdkd319. As we are located downtown across from the Albuquerque Convention Center, we are happy to always have families, as well as major conventions and conferences with us, and do all that we can to provide the best possible services to every guest. We do apologize about the noisy neighbors. Our 24-hour security staff... More 

Cleveland, Ohio
Top Contributor
246 reviews 246 reviews
18 hotel reviews
239 helpful votes 239 helpful votes
5 of 5 stars Reviewed March 10, 2013

Just spent a week here at a conference. Such nice service and friendly staff. Even brought me tea when I requested it one afternoon. The room was immaculate and the daily service was above reproach. Will happily stay here again when in Albuquerque.

Was this review helpful? Yes 1
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review

Hello cakedeco: Thank you for staying with us during your week-long conference. We really appreciate knowing that our associates were attentive to your needs. We look forward to your return for the next conference. Until then....Happy traveling! More 

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