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Hyatt Regency Albuquerque

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330 Tijeras NW, Albuquerque, NM 87102
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Hyatt Regency Albuquerque
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Hyatt Regency Albuquerque
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633 reviews from our community

Traveler rating
    210
    213
    98
    74
    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Never came across such a more professional and courteous staff. My kids love going to the Hyatt and of course enjoy the 3rd floor outdoor pool area. I will continue to book at the Hyatt. I enjoy being recognized and appreciated. The location is great, great views from the downtown location, and you feel your best when your staying at... More 

Review collected in partnership with Hyatt Hotels

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

My husband and I had a 4 night stay booked by PNM Electric at the this hotel HYATT Downtown Albuquerque. We arrived around 11pm or so and upon walking in we both got hit with a strong smell of sewage. We were then greeted by Miguel who was nice. He assigned us to room #1106. When arrived on the floor... More 

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San Diego, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hyatt Regency Downtown is very clean. Excellent customer service and rates available. Nice room. Our bed felt like sleeping on a cloud. We loved the bed!!!! It was quiet, yet located not far from downtown bars, restaurants, and food trucks. We loved waking up to an onsite SBUX! Thanks Hyatt Regency!

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

We wanted a comfortable and private place to get away from the home distractions for mife's birthday, and Hyatt filled the bill perfectly. Good view out the window, good bed, convenient parking, quiet, clean, and convenient 110 AC outlet by bed.

Review collected in partnership with Hyatt Hotels

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DEMETRIS A, Excellence Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear richardbD1844JY: Your willingness to share your Excellent "Romantic get-away" experience is genuinely appreciated. We'd love the opportunity to provide you with the continued level of service you'd expect from our associates. Thank you and we hope to see you again! More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

My stay was paid for but I still appreciated the bang for the buck that these guys delivered from Brian in room service to Ron the engineer and more, these guys know customer service! My only complaint: Apparently Corporate - likely to save money - decides for their guests the temperatures of their rooms. The thermostat on the wall? Only... More 

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DEMETRIS A, Excellence Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear isliss: Thank you for staying with us and recognizing Brian and Ron's great customer service. They certainly provided you with a memorable experience and we hope you will allow us the opportunity to continue serving your future lodging needs. See you soon! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I never thought I would have to worry about theft from hotel staff at such an expensive hotel. I rented two rooms this past weekend at the Hyatt Regency to celebrate completing my graduate degree. In the morning following the celebrations my friends and I were hanging out in one room while we heard a strange noise in the hall.... More 

Was this review helpful? Yes 1
DEMETRIS A, Excellence Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear MKruse1: Thank you for staying with us and your willingness to share your thoughts is very appreciated. We are disheartened to have had this unfortunate situation occur at our hotel and humbly apologize. Our Management Teams are looking into the situation to ensure it does not happen again. We care about our guests at the Hyatt Regency Albuquerque and... More 

Amarillo, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Great experience until I got home and found the staff had charged $450 in fraudulent credit card charges to my card. The bar was great, the people great, the room was great. The fraudulent credit charges, not so great.

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DEMETRIS A, Exccellence Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear Sam C: Thank you for staying with us and providing your great stay experience feedback on TrpAdvisor. Our staff takes your comments very seriously regarding fraudelent charges and have researched your stay information. We note that at the time of check-in, a pre-authorization holding the balance of almost $450 was withheld from your account. At the time of settlement... More 

Amarillo
1 review
1 of 5 stars Reviewed 2 weeks ago

Loved the Hotel. The bar was great. It is very convenient to the Convention Center. But then I got home and discovered over $450.00 of fraudulent charges to my credit card. I am still trying to get that resolved.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
DEMETRIS A, Excellence Ambassador at Hyatt Regency Albuquerque, responded to this review

Dear Darrell D: Thank you for staying with us and providing your feedback. We investigated this immediately upon being notified by you on May 7, 2015. As discussed with our Accounting Department on that date, there were 4 reservations under your name. The Hyatt Central Reservations did catch the original mistake and cancelled three of your nights right away, but,... More 

Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hyatt is really well positioned downtown. Other than its convenience the location is great due to the relative peace and quiet at night time for such an area. The rooms are very large and well appointed. The staff are very friendly and professional. Indeed our thanks goes to the valet parking operators who went the extra mile and shuttled... More 

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DEMETRIS A, Excellence Ambassador at Hyatt Regency Albuquerque, responded to this review

mattk83, Your willingness to share your Excellent experience is genuinely appreciated. We'd love the opportunity to provide you the continued level of service you expect from our associates. Thank you and we hope to see you again! More 

Minneapolis
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

From the convenience of getting there to the people you meet as you arrive and then leave the stay is a great experience and a great value. If you have breakfast make sure you try the Huevos Rancheros.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
DEMETRIS A, Excellence Ambassador at Hyatt Regency Albuquerque, responded to this review

Michael B: Thank you for rating us 5-stars and your willingness to share your Excellent experience is genuinely appreciated. Thank you and we hope to see you again! More 

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