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Albuquerque Marriott Pyramid North

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5151 San Francisco Road NE, Albuquerque, NM 87109
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1 room 1 guest
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Albuquerque Marriott Pyramid North
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
251 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
3 of 5 stars Reviewed yesterday NEW

We recently completed an 11 hotel road trip and this hotel received a rank of 10 out of 11 on our list. The property is dated, the room is dark and the noise from the atrium effects your sleep at night.

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Benton City, Washington
Level Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel is completely worn out. Literally. The guest room furniture is faded with worn, lumpy cushions and the carpet is so old it doesn't look like it could ever get clean. It is way past due for a facelift. The front desk staff are lackadaisical - there were 3 of them when I checked in and they looked at... More 

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Travelers are raving about these Albuquerque hotels

Denver, Colorado
1 review
1 of 5 stars Reviewed 1 week ago

Noisy unsafe as maximum capacity of atrium greatly exceeded. Management inept. Rooms stank. Outdated hotel in desperate need of good management and a total renovation. I always stay at Marriott and I can't believe that this is a Marriott.

Was this review helpful? Yes
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear therese1122, We are sorry that you were disappointed with the hotel and the service, particularly in regard to the change in room type that you were requesting. The reservation we received for you was for a king room and indicated 1 adult would be staying. I understand that you then arrived at the hotel, you had another adult with... More 

Houston, Texas
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel because it was close to where my work appointments were. This hotel has not been updated since 1982. While the staff is extremely kind and attentive, the facilities are very dated and worn. The rooms smell of moldy carpet and cigarette smoke. The a/c unit dripped and squeaked. During my stay, a movie crew including... More 

Was this review helpful? Yes
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear Don K, Thank you for staying with us and for your very nice compliment about our staff. It is our goal to provide warm and memorable service to our guests and we are glad that you were pleased wtih our service. In regard to the hotel decor, I can assure you that it was updated well after 1982. The... More 

Washington DC, District of Columbia
Level Contributor
102 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean and friendly. The walls are thin so you can hear everything. Conveniently located near the highway. Bar in the lobby is excellent. Staff is friendly and attentive. All room doors face into the atrium which adds to noise level.

Was this review helpful? Yes
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear lisa b, We appreciate your feedback and your very nice comments regarding the staff and their service. So glad our location worked out for you so well and we hope to see you again soon! More 

Big Sky, Montana
Level Contributor
116 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Check-in was fine, room was a little dated & definitely a previous smoking room/floor. The hotel was obviously catering to a boys baseball tournament of some sort. By the third night I called the front desk to complain. I have never called a front desk to complain. At about 3AM kids were in the pool, running the halls, slamming doors... More 

Was this review helpful? Yes
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear buffaloMT, Thank you for your feedback on your recent stay. Please accept our sincere apologies that it did not live up to your expectations or our own. Our goal is to provide our guests with a warm, memorable stay and we have fallen short on this. We have followed up on your comments with our team to evaluate any... More 

Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed here before on business and returned because of the staff! Rachel, Karen and Courtney are GREAT! All of them remembered me and made my stay Wonderful! The hotel does need a refurb but I will stay again because of these 3 staff members! They need to be commended for their excellent service and service to their guest!... More 

Was this review helpful? Yes 1
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear Margaret P, Wow!!! We can't thank you enough for your great review and nice recognition of the our staff. I thought you would like to know that each of the employees you mentioned received one of our Gold Star Awards for their great service and your comments. We appreciate you staying with us and are looking forward to your... More 

Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 21, 2015

We stayed two nights at the Albuquerque Marriott Pyramid North using two rooms for our family of six. The rooms were nice, but very dated and not particularly clean or kept up very well. The bedding felt damp, the furniture was quite worn, the blackout curtains had holes that let in a lot of light, and there was a lot... More 

Was this review helpful? Yes 1
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear Debbie Q, Thank you for your feedback and for your nice comments and ratings regarding our staff. We really enjoyed having you stay with us. I wanted to let you know that we are addressing the other areas that you noted. We hope you and your family enjoyed your visit to Albuquerque and we hope to have the opportunity... More 

Maumelle, Arkansas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 7, 2015

I had to stay in the area (Northern Albuquerque) and was extremely fortunate to find a Priceline Express deal for the Marriott Pyramid North. The building itself seems a little on the older side -- though it is rather cool with the interior pyramid structure and water features and such... but the rooms seem to have been updates in the... More 

Was this review helpful? Yes 3
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear maxntropy, What an upbeat and fun review to read! Thank you for the 4 Stars and we are so glad that you enjoyed your stay. We can hardly wait for your return! More 

Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 3, 2015

My family and I stayed at the Marriott Pyramid for one night to enjoy the pool and ammenities. We changed into our swim suits only to find the pool was closed. We were not informed of this when we checked in. We asked if they knew when the pool would open. We were told (in a very unprofessional manner, like... More 

Was this review helpful? Yes 1
Cynthia S, General Manager at Albuquerque Marriott Pyramid North, responded to this review

Dear Sharon C, Thank you for taking the time to provide feedback about your stay. Please accept our sincere apologies for the experiences that you noted. In regard to the pool, there was a problem with a piece of the equipment that administers the chemicals to keep the pool safe to swim in. The problem took longer than hoped to... More 

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