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Quality Inn University

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2015 Menaul Boulevard Northeast, Albuquerque, NM 87107 (Formerly Western Star Inn)
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Quality Inn University
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Quality Inn University
Quality Inn University
Quality Inn University
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40 reviews from our community

Traveler rating
    11
    11
    10
    3
    5
See reviews for
12
4
4
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (9)
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A TripAdvisor Member
4 of 5 stars Reviewed March 18, 2015

The hotel offers discounted rates to families who have patients at the UNM Hospital, kind of like a Ronald McDonald House for adult patients. While my Dad was in hospital the staff was friendly, helpful and accommodating. The rooms were clean and comfy.

Was this review helpful? Yes
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your comments. We hope your dad is on the mend. Please visit us again when you're in Albuquerque next! More 

Ganado, Arizona
Top Contributor
104 reviews 104 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 12, 2015

We were traveling to Clovis, NM, and decided to stop at this Quality Inn to break up the trip. It was a nice, restful stop a;long the way. This Quality Inn is not near the airport. It is a location that I would not normally stop and stay at, but it met the need nicely for this trip. The room... More 

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We appreciate the feedback and hope to see you again, should your travels bring you back to Albuquerque! More 

Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 26, 2015

We went on Oct 2014 for the balloon fest and it was a great stay then back again on Jan 2015 for the Breaking Bad tour we stay two days and it was great will be back on Oct again highly recommended great attention at front desk really like the continental breakfast great service

Was this review helpful? Yes 1
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We appreciate the comments and are glad you have enjoyed your two stays. Hopefully you will watching the new series 'Better Call Sal' which is the pre-story to 'Breaking Bad.' We look forward to seeing you again in October! More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2014

A great treat at our usual hotel as they were installing all new bedding. Comfy pillows and comforter. It was amazing. The new food for breakfast (cheese omelet) was very good. Gluten free was a bonus for me. The staff was great as usual, and Matthew with maintenance has the property looking wonderful

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We appreciate the comments on the new bedding & food in breakfast. We look forward to seeing you again soon! More 

Las Cruces, New Mexico
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 5, 2014

Went to Albuquerque for the balloon fest. It was so hard to find a hotel even if even booked months before and rates are high. It found this one just what the room size I needed and the price was acceptable. It was a motel type the building was outdated. First disappointment the elevator was broken so we to take... More 

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. I do apologize for the elevator being out. We are having it serviced, and hope the part we need will arrive soon so the repair can be completed. We appreciate your comments! More 

Senior Contributor
23 reviews 23 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 26, 2014

Stayed here a few times on my Corporate Lodging Card . The rooms are big , clean and the staff are friendly . The hotel sits next door to a restaurant and a gas station . The hotel is quiet. They could do better in the actual bedding department . Could use more blankets . But it's not bad

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. We appreciate the comments and look forward to seeing you again! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 21, 2014

WORST QUALITY INN IN THE USA. Rooms were disgusting. Shower did not heat up. The bathroom were filthy and the building was infested with Roaches. We were afraid to sleep under the blankets and had to sleep with all the lights on. We would have slept in the car but as we pulled up to check in people were getting... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your comments. I sincerely apologize for the condition of your room. These are not our normal standards. More 

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 28, 2014

First of all the hotel is in a sketchy area of the city which we didn't know upon booking. When we artived to our room the firdt thing I saw was a huge cochroach run across the bathroom floor and around the wall. The bathroom was filthy dirty. The room had a very musty smell. The room was dated and... More 

Was this review helpful? Yes 2
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your comments. I sincerely apologize for your stay at our hotel. The hotel is older and we have recently converted into a Quality Inn. We are about halfway through a property improvement plan, which includes upgrades to the exterior of the hotel and some interior upgrades. We hope to complete these by year's end. The hotel is... More 

Saint Louis, Missouri
Top Contributor
93 reviews 93 reviews
30 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed May 31, 2014

We planned on staying in Albuquerque for three nights. This has been our third trip to this area so we wanted something that was close to both Interstate 40 and Interstate 25, and this just filled the bill nicely for going to all the places we wanted to go. The rooms were clean, the beds comfortable. The room had a... More 

Was this review helpful? Yes 1
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We appreciate your comments and look forward to seeing you again, should your travels take you back to Albuquerque! More 

Pagosa Springs
Top Contributor
91 reviews 91 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 18, 2014

We have stayed at this motel 2 times in recent months - the most recent in March - each stay was for several days. We find the property improving easy time we stay (we had stayed when this was called the Western Star) Issues were promptly and pleasantly taken car of - for instance chair arm loose. we travel with... More 

Was this review helpful? Yes
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We will continue to make improvements as the year progresses. Our linens and Internet are scheduled to be upgraded this summer. We appreciate your comments and look forward to seeing you on your next visit to Albuquerque! More 

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