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All 146 Albuquerque hotels

Quality Inn University

2.0 of 5 Hotel   |   2015 Menaul Boulevard Northeast, Albuquerque, NM 87107 (Formerly Western Star Inn) (Raynolds Addition)
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Quality Inn University
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Ranked #81 of 146 hotels in Albuquerque
A recent review
3 of 5 stars Reviewed November 11, 2013
Brooksbot Los Angeles, California
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32 people have reviewed this hotel

Traveler rating
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    8
    4
    3
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10
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4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Salida, Colorado
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 17, 2014

Elevator did not work, ice machines on 1st and 2nd floor out of order, Otherwise fair and room was at least fairly clean. Front desk people friendly as were the homeless people in the parking lot. I would probably stay on my next visit to Albuquerque.

Was this review helpful? Yes
Michelle D, Manager at Quality Inn University, responded to this review

Thank you for your review. Since the posting, our elevator has been fixed and is running smoothly. While our ice machines are down for the winter, we do have ice available at the front desk for guests. I am happy to hear that our front desk staff was friendly and that you would return! More

Los Angeles, California
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 11, 2013

I stayed here for two nights in October 2013. The staff were wonderful and friendly. The corridors to some of the rooms are dark and uninviting. The rooms themselves were comfortable enough and there is ample parking. The wifi was not the greatest, but okay. There was little in the way of traffic noise, there are neighbouring workshops that start... More

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Madera, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2013

Ok place to stay only complaint, I left my crochet project in room and they couldn't be bothered to find out where it was to return it to me. I was told by the night clerk on 10/31/13 to call back the next day and ask for the house keeping department. I did call back and the clerk at the... More

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. Our housekeeping department brings all lost and found items to the desk and we do not have a record of your project. I sincerely apologize for any inconvenience or confusion. More

Bangor Northern Ireland
Top Contributor
95 reviews 95 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 5, 2013

Nice surroundings, comfortable room and good facilities. There was a pool out the back although I did not use it. Staff were attentive and friendly enough and I would happily stay here again. Great parking right outside room which is great for carrying bags from car!

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We appreciate the comments. More

Arizona City, Arizona
1 review
2 of 5 stars Reviewed August 31, 2013

Bed was clean and comfortable. Three chairs in the room were filthy...I put a towel over one so I could sit on it. Inside of room door was filthy. Not a great neighborhood. Would not stay there again. We were tired so just wanted a place to sleep.

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your response. We do apologize for the condition of the room you were in. We are in the middle of our bi-annual deep clean program and have obviously not gotten to the room you stayed in. We appreciate your comments. More

Ocean Shores, Washington
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 29, 2013

We picked this Inn as one of the less expensive Inns via Kayak.com that was close to the airport so we were not really sure what we were in for. Reviews appeared to be good and the price was certainly right. We were pleasantly surprised. Room was well appointed for the rate and roomy. Vanity and bathroom facility were large... More

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review! We appreciate the comments and feedback. We continue to make improvements to the hotel and hope that we will see you again the next time you are in Albuquerque! More

new mexico
2 reviews
3 of 5 stars Reviewed April 2, 2013

Room was dirty....microwave,mirror and " clean dishes had dried on juice.......a work order was made on broken toilet seat and never repaired in the 3 day stay also the flushing valve had been repaired before as. It had been fixed with a clip and broke again and we had to stick hand in to flush...we left a wallet in the... More

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Michelle D, General Manager at Quality Inn University, responded to this review

We apologize for any inconvenience you experienced during your stay. As we discussed when you checked out, the only item you brought to our attention immediately was the toilet seat. If the other items had been brought to our attention, we could have corrected them instead of learning about them later. I again apologize for the issue with the wallet.... More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 16, 2013

This was less than I expected from the reviews. First the Pros: friendly, accommodating desk staff, both evening and morning, spacious room, clean sheets/linens, acceptable mattresses, I found no bed bugs, the TV and elevator worked. Now, the Cons: safe neighborhood? When we arrived after 9 in the evening, the front doors were locked and got locked back up when... More

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review. We appreciate the comments and feedback. Our one ice machine was down but has since been fixed. Our maintenance personnel empty trash before they leave for the day. The cans do get full later in the evenings as guests check in and empty their vehicles. Our breakfast is a standard continental, which typically includes a... More

Truth or Consequences, New Mexico
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2013

A huge thank you to all of the staff of this facility... We arrived at 130am on 2/19 due to my daughter being admitted to UNMH for possible pre term labor. The staff was kind and very very accomodating to us. We were exhausted and just needed a clean safe place to rest. I will refer this motel to all... More

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Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your review and recommendation! We greatly appreciate the feedback. We hope your daughter is doing well and look forward to seeing you again! More

Kansas City
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed one night at this location and it was a great deal. Polite and courteous check in and check out, even with late night. Very convenient location- safe as well, many other respectable hotels in area. Room was fine: ample pillows and comfortable king size, plenty of floor space for luggage (very surprised), adequate flat screen, fridge, microwave, and... More

Was this review helpful? Yes
Michelle D, General Manager at Quality Inn University, responded to this review

Thank you for your comments and for taking a moment to post a review. We appreciate it! We have made many improvements here at the Western Star Inn in 2012 and have more coming in 2013. One of the improvements will be to change TV providers and increase our channel offerings. You can follow us on Facebook or our website... More

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Additional Information about Quality Inn University

Also Known As:
Comfort Inn Albuquerque
Albuquerque Comfort Inn
Address: 2015 Menaul Boulevard Northeast, Albuquerque, NM 87107 (Formerly Western Star Inn)
Phone Number:
Location: United States > New Mexico > Albuquerque > Raynolds Addition
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 146 hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn University 2*
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