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3.0 of 5 Hotel   |   2500 Carlisle Blvd NE, Albuquerque, NM 87110 (Formerly Park Inn by Radisson Hotel & Water Park)
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Hotel Cascada
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Ranked #82 of 146 Hotels in Albuquerque
A recent review
3 of 5 stars reviewed 2 days ago
691Saska Taos Ski Valley, New Mexico
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177 reviews from our community

Traveler rating
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    34
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    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Taos Ski Valley, New Mexico
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you have children, this is the place to stay in Albuquerque. They have various pools and water slides. Since I was travelling solo and the location was close or easy to access to many prime locations, I booked it. The rooms were arte, almost mini suites. It was a pleasant experience.

Was this review helpful? Yes
Top Contributor
101 reviews 101 reviews
74 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Upon entering this place looks nice, really nice! I was so excited. That is where it ended. We got our keys and went to find our room. The staff provided no directions. We got lost. Apparently signs weren't in the budget. After wandering around for quite some time we went back to the front desk and they gave us a... More 

Was this review helpful? Yes 3
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I'm not excited that i have to give at least one star to this place. I went to the New Years Eve event at the water park and was amazed, but in a negative way. This was the most mis-managed event I've ever been to. From the moment I arrived, I had no idea what was going on. There are... More 

Was this review helpful? Yes 6
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I spoke to many guests that thoroughly enjoyed their New Year's Eve experience, so I am very disheartened that we did not meet your expectations. I apologize that your experience was not a positive one. If you would like to discuss your experience further, please do not hesitate to contact... More 

Mesa, Arizona
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When we checked into Hotel Cascada Steffen was very accommodating we reserved 2 rooms and he made sure that they were adjoining, When we arrived at the rooms they were 57 degrees not what I would say a warm welcome. Little did we know at the time that the room would never warm up more than 9 degrees warmer than... More 

Was this review helpful? Yes 5
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I am very sorry that you experienced the issues you mentioned. I would like the opportunity to chat with you over the phone, so I can personally apologize. I am definitely going to share comments with upper management to have these issues addressed immediately! Thank you again for your comments.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Me and my family went the Albuquerque new mexico for Christmas and at first we started off at residents inn and it was great and me and my kids wanted to try the water park so we switched to the hotel and let me tell u it was the worst mistake i did the room never got over 67°and the... More 

Was this review helpful? Yes 2
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I am very sorry that you had issues during your stay. I have gotten with our Director of Facilities about the issues with the Heater and Water to have this rectified. If you would like to talk about your experience further, please do not hesitate to contact me. I apologize... More 

Salem, Oregon
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Note: This review is of the water park only. I did not stay overnight at this hotel. My family and I went to the hotel's water park this afternoon just for fun. We really enjoyed ourselves. Well, except the one-year-old; she got a splash on the head early on and didn't like it, so she sat with her grandma and... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I am glad that your overall experience was a great one for you and the family. Thank you as well for the recommendation and good idea. I will see what our options for the dressing areas. Thank you again, and please let me know the next time you come back... More 

Albuquerque, New Mexico
Top Contributor
50 reviews 50 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My reservation at this hotel was during the Christmas Holiday. The hotel lobby, restaurants and indoor pool is very nice. Staff were all friendly. The attached water park was great for my young grandchildren. The downside was the room and room service. The room showed obvious signs of poor renovation. The bathroom sink drained very slowly, the BR door stuck,... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I appreciate the feedback, and will be sharing this with our management team to rectify the issues. We are currently in the middle of an extensive preventative maintenance program to address issues like the ones you mentioned. I apologize, and please contact me if you would like to discuss your... More 

Taos, New Mexico
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

check in great. atrium pool was too cold no towels. second day took 2 hrs to get towels talked to Wendy twice. No phone book or information book in rooms. Shower curtain too short water all over floor. One good thing was the Sleep Number bed was great. Why don't you let people know about Albuquerque NM. The Water Park... More 

Was this review helpful? Yes 2
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. While I am glad that you enjoyed part of your stay, I am disheartened that your overall experience was not excellent. I appreciate your comments, and will be sharing them with the management team as a tool to assist us in our ongoing pursuit to provide an excellent experience to... More 

Naugatuck
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked by our son near his apartment in NM. Room was OK, corridors were cold and dark. Indoor pool is in unheated atrium - couldn't sit at pool and relax with book etc. Had to be in Hot tub to stay warm. Breakfast café was very good, sports bar had a ditzy waitress who was a pest and got the... More 

Was this review helpful? Yes 2
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I am sorry we did not meet your expectations. I will be sharing your comments with the management team as a tool to assist in our ongoing pursuit to provide an excellent experience for all our guests. I would like the opportunity to bring you back to the hotel so... More 

Myrtle Beach, South Carolina
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2014

I found the Hotel very convenient right off I-25 in Albuquerque. While the property was very busy, the staff was most cordial and friendly. The Front Desk clerk took her time with every guest and explained the layout of the Hotel and all the amenities that are available. The rooms were very clean and spacious. Great place to stop while... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience regarding your stay at Hotel Cascada. I am glad that you enjoyed your overall stay with us. I appreciate you comments and will share them with the staff. Please let me know the next time you are staying with us so I can personally welcome you back to the Hotel.... More 

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Additional Information about Hotel Cascada

Address: 2500 Carlisle Blvd NE, Albuquerque, NM 87110 (Formerly Park Inn by Radisson Hotel & Water Park)
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cascada 3*
Number of rooms: 300
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Also Known As:
Park Inn By Radisson Hotel And Water Park
Radisson Albuquerque
Albuquerque Radisson

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