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Hotel Cascada

2500 Carlisle Blvd NE, Albuquerque, NM 87110 (Formerly Park Inn by Radisson Hotel & Water Park)
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Hotel Cascada
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Ranked #88 of 146 Hotels in Albuquerque
A recent review
5 of 5 stars reviewed 4 days ago
Jeff J Roswell, New Mexico, United States
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201 reviews from our community

Traveler rating
    46
    52
    39
    32
    32
See reviews for
86
21
6
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Portuguese first
  • Any
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  • All months
    (201)
  • Mar-May only
    (43)
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    (53)
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    (40)
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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

There were drunks, stoners and people fighting all night, every night. When we notified the front desk that we were out of toilet paper for the second time, they never showed up. Too many party head types, if that's your thing you'll fit right in. If you want a good night's sleep, forget this place, you'll most likely have to... More 

Was this review helpful? Yes
Roswell, New Mexico, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff from Hotel Cascada tended to our every need during our extended stay. Mr. Chavez and staff from front desk have impeccable customer service skills. Ramon and the maids and groundskeepers keep everything clean and comfortable. I highly recommend the Cascada of Abq. Kenni C

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while staying at Hotel Cascada. I am glad that you enjoyed your stay with us. I will share your comments with Steffen, Ramon, and the Housekeeping team. The staff always appreciates when their hard work makes a difference in the eyes of the guest. Thank you again! Patrick Director of... More 

Baltimore, Maryland
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We booked on Hotwire and didn't know what we were getting. This is never a place we would have booked had we known that it's primary attraction was a water park. We were just happy that we got there on a Sunday night and the water park was closed. The front staff was disinterested and error prone. (They sent me... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I will definitely share your comments with the Front Office Manager, and ensure that issue is fixed. I am sharing your other comments with my team, to make them aware of and address those issues. I am glad you enjoyed the in room amenities such as the soap and shampoo.... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We really enjoyed ourselves Saturday at the water park our 4 boys waited in line for the free passes which made it even possible for Us to go and we are so grateful because its not something we can really afford at this time our boys also were super happy to see Darth Vader and loved boogie boarding on the... More 

Was this review helpful? Yes 3
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while in the Waterpark and the Hotel's 2 year anniversary. I am glad you and your family enjoyed all the Waterpark has to offer. The Hotel was happy to see such a great turnout for our 2 year anniversary as Hotel Cascada. We have come such a long way, and... More 

Santa Fe, New Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here Friday 4-17-15 while attending a convention happening at another resort in Abq. Booked here so my daughter and her dad could go to waterpark while I was at convention on Saturday. Huge bonus discovered while booking was waterpark/hotel's birthday celebration including Ana and Elsa (Frozen )visit and first 50 guests free admission to waterpark then $15 entry... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I apologize that you did not receive what you expected. I would love the opportunity to bring you back to the Hotel / Waterpark to show you the level of service and commitment we have towards our guests. In the event you are back in the area, please reach out... More 

montréal
Contributor
16 reviews 16 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Good value. 159.00 for a room on two stories, sofa bed on ground floor with small bathroom and mezzanine king bedroom with full bathroom. I loved the feel and look of the room, even though the wall paper was slightly worn. Very clean, comfortable bed for us grown ups but not so much for the kids. The sofa bed was... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I apologize for the disorganization that you encountered during your stay. From reading your comments it sounds like the staff was friendly, but not as efficient during your arrival process. I will share both comments with the Front Office Manager and Staff to help up in our ongoing pursuit in... More 

Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

rooms were not great but okay for a weekend with the kids. Friendly staff, but cleanliness could be better. Water park prices need to be set and not set by what staff feels like charging. We went for spring break and my kids had fun. Overall fun stay but I wouldn't recommend more than a couple of days. *****************************************************************************

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I will be sharing your comments with appropriate departments. We do have set pricing for the Waterpark. I will follow up with all staff to see what happened. Thank you again, and I hope you have a wonderful day! Patrick Director of Operations More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great places to take the family on a getaway. My kids loved the Waterpark and the pizza that came with the package.. Great place for all ages from my infant to me and my wife, we really enjoyed all o it.. The rooms were very clean and spacious and not to mention that sleep number bed was awesome.. will definitely... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while staying at Hotel Cascada. I am happy to see that you and your family enjoyed all aspects of your stay, and had fun in the Waterpark. I look forward to welcoming you back during your next visit. Thank you again, Patrick Director of Operations More 

San Angelo, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

So this review is a little late. but I was very please with the price and the stay. Sleep number beds were great. Hotel staff was friendly. We did not use the indoor pool but did get passes for the water park and it was great! The staff was great. Very helpful with kids in the indoor surfing. The DJ... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while at the Hotel Cascada! I am glad to see that you enjoyed your stay with us, and look forward to having you stay with us again in the future. Thank you again, and have a wonderful day! Patrick Director of Operations More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I thought the atmosphere was great! Amelia, Steffan and Francine were generous. The upmost respect and customer service. Steffan warmed up my food and it was so great of him to go out of his way to do it. Albuquerque made my first day pleasant. Kudos to the 3. They deserve it.

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while staying at the Hotel. I am glad you thoroughly enjoyed your stay. I have shared your comments with Amelia, Steffen, and Francine. Those were very nice comments, and they are true assets to the Hotel. Thank you again, and have a wonderful day! Patrick Director of Operations More 

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