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Hotel Cascada

2500 Carlisle Blvd NE, Albuquerque, NM 87110 (Formerly Park Inn by Radisson Hotel & Water Park)
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1 room 1 guest
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Hotel Cascada
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261 Reviews from our TripAdvisor Community

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Traveler rating
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    53
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (261)
  • Mar-May only
    (55)
  • Jun-Aug only
    (100)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (40)
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Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I would fist like to say it was near impossible to book a birthday party, I went back and forth with a waterpark sales person to finally get a party booked. I tell my family that the party is between the hours of 2pm to 4pm ( i was told the waterpark stays open until 8), so i get there... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Thank You for taking the time to share your experience while enjoying the Waterpark. Please accept my deepest apologies for the confusion regarding the closing hours of the Waterpark. I am glad that in the end, you and your family enjoyed the Birthday Party. Thank you again, Patrick Director of Operations More 

1 review
1 of 5 stars Reviewed 1 week ago

I don't like this place I never stood there cuz they said I couldn't use a credit card but still charged my card ..... then when I went to pay for somewhere eles they told me it was declined so I got charged 75.59 to not stay there it sucked

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Hello There. Unfortunately I did not fully understand your review. I will be happy to rectify any issue that you may have. You can contact me at 505-888-3311. Thank You, and I look forward to hearing from you. Patrick Director of Operations More 

Travelers are raving about these Albuquerque hotels

Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My family was excited to see the new renovations to the hotel but were extremely disappointed. We stayed at the hotel on August 21, 2015 and the the first thing we wanted to see and experience was the water park, this is where it all began. The person taking the liability form from the patrons, or at very least, where... More 

Was this review helpful? Yes 3
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I valued your feedback, and our team will re-evaluate how towels are distributed to our Hotel Guests. I will also share the rest of your comments with our team to aid in our ongoing pursuit in providing excellent experiences to all our guests. Thank You again, Patrick Director of Operations More 

Ruidoso, New Mexico
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Took the family to Albuquerque for one last family weekend before school started. Bought the package which included the water park. The price was high and we actually ended up buying an extra water park pass. All together we spent about $300 for a one night stay. The water park was small and had a few slides. You can only... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while staying at the Hotel. Please accept my apologies for the early morning knock on your door. That will be addressed. I am glad that you enjoyed the clean room. Have a wonderful day! Patrick Director of Operations More 

Chandler, Arizona
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel because I may be relocating to ABQ and wanted to check out the city and still have some fun with the kids and thought they would love the indoor water park. The lobby area, was nice and renovated. The room we were in looks like it was recently renovated, but poorly, if you looked at the... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank You for taking the time to share your experience while staying at the Hotel. I will be sharing your comments (both constructive and positive) with our team to assist in our efforts to providing an excellent experience to all our guests. I am glad you enjoyed Altitude Bar and Grill, and your kids enjoyed the Waterpark. I agree that... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

After 2 years you would think "renovation" means something. 1. The Wifi sucks and it didn't reach to our room; and hearing "oh, we'll have maintenance reset the routers" when we heard that TWO years ago back at our other stay. 2. Our bed didn't have a remote. And we didn't want to move rooms because there was a full... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank You for taking the time to share your experience while at the Hotel. I have shared your comments with our team to help in our ongoing efforts to continuously improve the guest experience, and continue to provide wonderful memories to our guests. Thank You again, Patrick Director of Operations More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This year we had a short family vacation, we decided on a road trip and stayed at the Cascada mainly for the water park. My girls 10 & 12 had lost of fan, the park is enclosed so no worries of sun burn. We had 2 days of slides, surfing and pools. The hotel is OK, nothing spectacular, the pool... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while at the Hotel and Water Park. I am happy to see you and your family enjoyed your experience, particularly in the Water Park. Please contact me for your next visit, so I can hand pick one of my favorite rooms for you and so I can personally welcome you... More 

Zionsville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

customer service is excellent...everyone from the front desk to the maintenance. Even the server at the restaurant was professional and friendly. I ended up staying for a week and a half and got to see a lot of people checking in and the running of the hotel. Excellent and caring staff....

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Hello, and Thank You for taking the time to share your experience while staying at Hotel Cascada. I am happy to see that you thoroughly enjoyed your experience during the week and a half that you were with us. Please ask for me during your next visit so I can personally welcome you back to the Hotel. Thank You again,... More 

Greenwood Village, Colorado
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We drive down from Denver multiple times a year since their waterpark has the closest Flowrider. First off, we love the waterpark and many of the waterpark staff remember us because we come so often. We have even bought season passes in the past since we were visiting so much. Josh who helps run the waterpark took great care of... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank You for taking the time to share your experience. I have shared your comments with the management team to assist in our efforts to provide great experiences for all our guests. Thank You again, Patrick Director of Operations More 

Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For my first time going to the Water Park, I had an enjoyable, relaxing, and fun experience. All of the guards/managers were very attentive to what was going on and helpful when trying out the Flow Rider for the first time. During my stay, there were multiple birthday parties going on, and despite the mass amount of people, it was... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Thank You for taking the time to share your experience while at the Water Park. I am glad to see that you enjoyed your experience! I will share your comments with the staff as they appreciate that their efforts make a positive impact . Thank You again, Patrick Director of Operations More 

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