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Hotel Cascada

2500 Carlisle Blvd NE, Albuquerque, NM 87110 (Formerly Park Inn by Radisson Hotel & Water Park)
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Hotel Cascada
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Ranked #93 of 146 Hotels in Albuquerque
A recent review
4 of 5 stars reviewed 1 week ago
Blindguy32
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190 reviews from our community

Traveler rating
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    35
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (190)
  • Mar-May only
    (32)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (40)
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

Facebook very dirty very crowded nasty bugs everywhere spiders everywhere poor customer service dirty towels in the bathroom bathroom not clean and they act like they don't want you to be there.not good customer service at all and they need help in cleaning the room we have one wash cloth to towels for 4 people

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Spent a couple days at the hotel and reason we booked there was that a friend recommended it b/c it had a water park which would (would again) have been great for our teenagers during our visit for spring break. Well we checked in and were told the water park isn't open during the week at this time, bummer but... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience. I apologize that your experience was not a pleasant one. I will be sharing your comments with my team to ensure these issues are addressed. If you would like to address further, please do not hesitate to contact me. Thank you again, Patrick Director of Operations More 

Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was located in a very easy spot to get to from the freeway. Only 1/4 off I-40. You have access to a very good fitness gym and a very nice water park. The pool area reminded me of a old Holiday Inn but it was a kept up very well. I would stay again

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while staying at Hotel Cascada. I am glad that you and your family enjoyed the hotel and all of its amenities. Please ask for me during your next visit so I can personally welcome you back to the hotel. Thank you again, Patrick Director of Operations More 

1 review
4 of 5 stars Reviewed 1 week ago

We stayed for a couple nights on our way home from a 2000 miles road trip. We were impressed! They have the most comfortable beds. The slide and pool was fun. My brother. Liked the sports lounge. I had a huge fantastic breakfast in there restaurant for great price. We definately plan to stay here again for longer next time.... More 

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience during your stay at Hotel Cascada. I am glad that you and your family had a great stay, and enjoyed all the amenities we have to offer. Please ask for me the next time you are in town so I can personally welcome you back. Thank you again, and have... More 

Espanola, New Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We have stayed at Hotel Cascada before (several times). We always had a good experience until this last time. We were put on the bottom floor in what appeared to be an older part of the hotel. Cars were parked right outside our room (noise level high); heater was very loud; remotes for the beds didn't work. We were not... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience during your stay at the Hotel. I apologize you did not enjoy your accommodations during your most recent visit. During your next stay, please contact me so I can hand pick one of my favorite rooms. Thank you again, and have a wonderful day! Patrick Director of Operations More 

Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Check in was very quick and easy but there were a ton of people hanging out in the lobby. Got to our room and it wasnt clean at all. Hair on the bathtoom floor, only had 2 towels for 4 people, called front desk for more towels and never received them. The blankets were dingy, Internet WIFI would not connect... More 

Was this review helpful? Yes 1
Patrick H, Manager at Hotel Cascada, responded to this review

Hello, and thank you for taking the time to share your experience. I apologize about the issues you experienced. I have shared your comments with our Front Office Manager and Housekeeping Manager so we can rectify those issues. If you would like to discuss further, please do not hesitate to contact me. Thank you again, Patrick Director of Operations More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First room we stayed - was stocked with one towel and one wash cloth. Call to the front desk for more towels that never showed up. Walked to front desk, waited 40 minutes to get service. Room was on second floor facing pool and it was so loud we couldn't sleep. Sleep number beds remote control didn't work. WiFi never... More 

Was this review helpful? Yes 2
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am here writing this review and I couldn't be more unhappy about our stay. We are on our way to California for spring break with the kids and decided we would split up the trip! Well we love New Mexico so we came to this hotel so the kids could enjoy the pool, bad idea!!! We booked over a... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed 3 weeks ago

I've been reading a lot of bad reviews about people that have stay at this hotel and i think the only true thing is the noice coming from other rooms but other than that everything about this place is great

Was this review helpful? Yes
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while staying at the Hotel. I am glad you enjoyed your overall stay, and I appreciate your comments. Thank you again and have a wonderful day! Patrick Director of Operations More 

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 24, 2015

If I could I would give it a zero and a big law suit. I'm actually still considering it. I talked to Patrick Hutchinson regarding our first and only stay there. He said he would adjust our bill and call me that following Monday. It's been over two weeks now and I sent him an email last week...he still has... More 

Was this review helpful? Yes 7
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Bi-Level Loft Suite (69)
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