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Suburban Extended Stay Hotel East

GreenLeadersGold level
2.0 of 5
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13031B Central Ave NE, Albuquerque, NM 87123
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Best prices for: 1 room 1 guest
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Suburban Extended Stay Hotel East
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24 Reviews from our TripAdvisor Community

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Traveler rating
    13
    3
    1
    3
    4
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13
Couples
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2
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (24)
  • Mar-May only
    (7)
  • Jun-Aug only
    (11)
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    (3)
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2 reviews
2 of 5 stars Reviewed 1 week ago

The person working at the front desk was very nice and helpful. I really liked the price, especially traveling with a pet. The room was rough. Very old and run down. Security in the parking lot, which is good but should tell you something about the area. The bathroom was "updated", but really, ceramic tile on the walls in the... More 

Was this review helpful? Yes
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Dear Mark M We would like to thank you for taking the time to write us a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are remodeling our rooms, updating our bathrooms and refreshing all the amenities, thats why we get... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

as soon as i walked in i was greeted by a friendly staff, the customer service was awesome. the best part was that i could bring my dog and enjoy the beautiful waterfall they had, also the room was very homey i love the little kitchen it had, will be booking again when i go back to Albuquerque

Was this review helpful? Yes
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Dear Heatherdiaz, Thank you for taking the time to wirte us such a positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing... More 

Tempe, Arizona
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 29, 2015

Exhausted we saw a roadway inn sign and got off the expressway. Checked in only to find the room small and cramped. Moldy shower curtain, hard bed, lumpy pillows. I would have slept better in the Mustang. Breakfast? Gross. Out of coffee and limited food choices. We packed and headed for a resturant. Lesson learned, stop driving before you are... More 

Was this review helpful? Yes 1
Leona B, Guest Relations Manager at Suburban Extended Stay Hotel East, responded to this review

We would like to apologize for the experience you had during your stay with us. We are investigating on this issue to make sure that this will be prevented from happening again in the future. We certainly don’t want this to be how you would remember us. If you’ll give us another chance, we would love to make it up... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

Not enough to share with you, just letting you know how much I appreciate the friendliness and good manners of all of the employees at the Suburban Extended Stay Hotel East. Rooms good enough to make me feel like home and the property looking better and better. I definitely recommend it

Was this review helpful? Yes
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Hello Johnny, Thank you for letting us know that you felt at home with us during your visit. Your recommendation means so much for our team. We look forward to serving you again. We value your business and appreciate your wonderful feedback following your visit here at our hotel. We hope to see you again. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

While visiting Albuquerque we decided to stay at Suburban Extended Stay. Happy to choose that hotel, great accommodation and best customer service ever. We were happy with the hotel amenities and rates. We definitely recommend that Albuquerque hotel.

Was this review helpful? Yes 1
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Hello Linn Hope J, We thank you for staying here at our hotel with your family. Glad that you were happy with our accommodation as well as the basic amenities we have provided for your comfort. it is our goal to offer affordable hotel accommodation and fine hotel experience. we are grateful for your recommendation, we hope to see again... More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed April 22, 2015

Great hotel for either a short or extended stay! We have stayed here on several occasions, even once for five months when moving to the area and looking for a home, and have been very satisfied with the rooms that we have had each time. The rooms have each had a kitchen area with stovetop, microwave, and sink. The hotel... More 

Was this review helpful? Yes
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Hello Joseph, Thank you for sharing your approval on the quality of accommodation and assistance we have provided you when you stayed here at our hotel. We aim to provide quality and value services to all of our guests so we could be able to enjoy your business as well every time you are in town to visit. We are... More 

Havana, Cuba
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

Went to Albuquerque for some health issues and decided to stay at Suburban extended Stay hotel East. Very nice hotel, you get what you pay for, clean bathrooms, good bed, soft pillows, no bugs or rodents, awesome staff.....decent breakfast, pet friendly so I took my cat...easy reservation by phone. I liked it

Was this review helpful? Yes 1
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Hello Armando, we are humbled by your positive impression of our hotel and approval on the services and accommodation we have worked so hard for our guests’ comfort. Thank you for taking the time to share with us your thoughts. This will encourage our team even more to stay focused in our goal. We hope to see you again soon. More 

Las Vegas, Nevada, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 31, 2014

We got this hotel through another service. Checked in and had the THE WORST service, room, you name it ever! The room was beyond freezing. The heater didn't work. We called to the front desk and was told maintenance would come by. An hour later still no one. My husband went to the front desk and asked for a space... More 

Was this review helpful? Yes 1
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Dear Julianne Y Thank you for taking the time to write us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Havana, Cuba
2 reviews
5 of 5 stars Reviewed November 5, 2014

Good place to stay and is right off the highway. We were initially put in a room with plumbing problems but when we spoke up, they gave us the option of being reassigned to a different room or having the toilet plumbed while we stayed in that room. We chose to be reassigned. It had a small kitchenette with a... More 

Was this review helpful? Yes
Leona B, Front Office Manager at Suburban Extended Stay Hotel East, responded to this review

Dear xiokingar1969, Thank you so much for taking the time to write us an awesome full of love feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 13, 2014

We stayed here for the balloon festival and came home to bites all over us. We refused to sleep under the covers anyways because the rooms were so disgusting. Do not stay here... Now we are having to have our home exterminated. Bad experience WILL NEVER STAY HERE AGAIN.

Was this review helpful? Yes
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