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Homewood Suites by Hilton Albuquerque Airport

3.0 of 5 1520 Sunport Place SE, Albuquerque, NM 87106
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#31 of 146 Hotels in Albuquerque
291 Reviews 4 of 5 stars
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Homewood Suites by Hilton Albuquerque Airport
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Homewood Suites by Hilton Albuquerque Airport
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291 reviews from our community

Traveler rating
    154
    72
    38
    17
    10
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110
57
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78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Espanola, New Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We made reservations for a nonsmoking room with two beds and a sofa sleeper. We were given the right number of beds but in a smoking room that smelled terrible and had cigarette burns on the carpet and the furniture. The front desk staff moved us to another room but, it had only one bed and a sofa sleeper. I... More

Review collected in partnership with Homewood Suites by Hilton

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Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

I apologize very much for your experience with the smoking room. I completely empathize with you about that, if you are a non-smoker, a smoking room is the worst! Please feel free to contact management at our property because we will find something to compensate you in any way we can for this negative experience. On a lighter note, I'm... More

Copley
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Very nice hotel would not hesitate to recommend. Transportation to and from the airport was very prompt. Staff was very helpful. The breaksfast was very nice and had many items on it. Though the hallways smelled of smoke, the room had no odor at all.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

Thank you so much for the kind comments, I will share this positive feedback with our Staff at our Morning Huddle this morning!! We hope to see you back again. More

Farmington, New Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Here is what we did like. Nice rooms, breakfast was good, clean hotel. Now the bad part. We arrived early evening for our first night, checked in, got the key cards, went to our room, had some extra pillows and towels sent up, no wifi but we can get along without it. The next day our cards don't work, the... More

Was this review helpful? Yes 1
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

I am shocked by your experience and I will be calling a meeting of our team to find out where we failed here and how we can get better so a guest never has to experience something like this again. I sincerely apologize for what you went through here and please feel free to contact the property directly and ask... More

Los Angeles, California
Top Contributor
101 reviews 101 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent3 nights here & overall, were satisfied. We liked the separate living area although the furniture was dated & worn. We also liked the frig & microwave. The full breakfast is also a plus. My bed was a bit on the soft side but passable.

Was this review helpful? Yes
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

We thank you for your honest feedback, it only helps us get better as a property. I'm glad you enjoyed the Full Buffet Breakfast!! As far as the room furnishings being a little worn, I will get with my Housekeeping Manager and look up what room you were in so that we can take a closer look based on this... More

Aberdeen, WA
Contributor
16 reviews 16 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Homewood Suites is/are - right next to the Albuquerque Airport - and the shuttle service IS WONDERFUL! - starts at 4am - they'll take you to the airport car rental, etc, arrange a pickup just for one traveler, etc. And the staff I interacted with - Felis' - she was fantastic! "Just call". The shuttle drivers were great, and... More

Was this review helpful? Yes 1
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

Thank you for your feedback, it only helps us get better. I'm sorry about the hardships of your stay and I'm going to get the dept heads of each problem to check out specifically everything you have mentioned here in your review. I'm printing it out as we speak, lots of details in here and I really appreciate that!! Thank... More

New Jersey
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 15, 2014

The property is beautiful. Our room was very clean and beautiful. The bed is extremely comfortable. There is a complimentary breakfast that is offered every morning with a wide variety of choices. The hotel is a 5 minute drive to the airport. A complimentary shuttle is offered starting at 4:00 am. I highly recommend this hotel.

Was this review helpful? Yes
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

Thank you so much for the positive feedback, we really apreciate you taking the time to document your stay and we're delighted you had a Great experience here with us. I will share this review with my entire team at our morning meeting!! More

Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 13, 2014

If you are staying over in ABQ, this is where you want to be. The top level service of a Hilton hotel, with all the comforts of home. Nice beds and linen, very warm staff, and Mon-Thurs they even provide a free dinner buffet. It is the type of place where they know your hame.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

Thank you so much for the positive feedback!! We really apreciate hearing when folks have a good experience with us. I will share this review with my entire Staff at our morning huddle tomorrow morning. Thank you again!! More

Brandon, United States
1 review
5 of 5 stars Reviewed August 11, 2014

Great staff went above and beyond to ensure we had a pleasant stay. Desk attendants were prompt to handle an issue we had, and were always pleasant. The only negative, was housekeeping. Some of the housekeepers did not understand English (supposedly). At times they didn't "understand" some service requests.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

Thank you so much for the positive review! We really apreciate the positive feedback. I apologize for the confusion with our Suitekeepers, most of them do not speak any English, however, if you ever need anything from Housekeeping, please feel free to let the front desk know and we will translate your need to them and take care of it... More

Glendale, AZ
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 7, 2014

This was an excellent hotel. Clean, friendly and helpful. I definatley would stay there again. They have a cccomplimentary breakfast, pool/spa, computers, work out area and a little store where you can purchase soda, water and snacks. It is open all night. They also allowed me a late check out, something very few hotels allow you to do.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

Thank you!! We really apreciate the positive feedback and we will continue to strive toward making our guests happy with the little extras. I will share these kind words with my team, thanks again!! More

Eastvale, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 6, 2014

We were traveling back to Louisianna to celebrate my husband's grandmother turning 100. The room we received was large enough to accomadate a family of five. We also had my in laws come to our room to have dinner and we didn't feel overcrowded. The room was clean and the pull out bed was actually comfortable. I would recommend this... More

Was this review helpful? Yes 1
Kari B, Director of Sales at Homewood Suites by Hilton Albuquerque Airport, responded to this review

Thank you so much for the kind words!! I will share this feedback with my staff and give them a much deserved "atta boy" today in our daily staff meeting. Thank you again so much for the positive feedback. More

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Additional Information about Homewood Suites by Hilton Albuquerque Airport

Address: 1520 Sunport Place SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Albuquerque Airport 3*
Number of rooms: 107
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Also Known As:
Homewood Suites By Hilton Albuquerque Airport Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Albuquerque Homewood Suites

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