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Holiday Inn Hotel & Suites Albuquerque North I-25

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5050 Jefferson St NE, Albuquerque, NM 87109
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Holiday Inn Hotel & Suites Albuquerque North I-25
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88 Reviews from our TripAdvisor Community

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Denver, Colorado
1 review
1 of 5 stars Reviewed November 30, 2015

I would give this hotel ZERO stars if I could. We checked in, went upstairs and about an hour later the entire floor was full of screaming kids, slamming doors, banging on the walls (which are paper thin). There was a large party that had checked into the surrounding three rooms. I asked if we could move and was told... More 

Helpful?
Thank Misty M
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

Dear Misty M - Denver, Colorado: I appreciate your taking the time to share your recent disappointment with our hotel regarding your experience at our hotel. We want our guest to be met with a well-trained staff and product that puts guest needs and satisfaction before anything else. I am sorry if this was not your experience. You can be... More 

2 reviews
5 of 5 stars Reviewed October 7, 2015

I cannot believe the bad reviews I see here, I was also in ABQ for the balloon fest and I loved this hotel. The staff was so friendly from the moment we checked in. We communicated with front desk, maintenance, housekeeping, and management. Each encounter was professional and friendly. Maintenance went to find us a special screw driver to open... More 

Helpful?
Thank Jennifer S
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

Dear Jennifer S: Thank you very much for your complimentary comments posted to the tripadvisor review site about our hotel, the Holiday Inn & Suites Albuquerque - North I-25. I was very glad to hear that we were able to assist your 3 year old nephew when he got sick. I will certainly pass your comments on to my front... More 

Orlando, FL
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed October 5, 2015

Just a horrible stay but because of the festival in town, could not leave and get our money back. The halls stunk, the room smelled bad as well (had to go out and buy a candle to kill the odor). The a/c didn't work either, like a previous guest, we had to manually reset it each time it got hot.... More 

Helpful?
Thank MudderDeb
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

Dear MudderDeb, Thank you very much for taking the time to share your experience with us. I’m very disappointed to hear about your experience during your stay. Please accept our sincere apology for the issues you encountered particularly with the air conditioning of the room, our mattress, and if you did not have an enjoyable breakfast experience. The feedback we... More 

Travelers are raving about these Albuquerque hotels

U.S.
Level Contributor
90 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed September 15, 2015

I saw the bad reviews but wasn't prepared to believe that a new hotel could be that bad, so I stayed here anyway. The room looked nice enough and clean enough, on par with the Holiday Inn standard, plus micro and fridge. One annoyance, though, is that I couldn't adjust the temperature on the thermostat. I ended up having to... More 

Helpful?
Thank Eric R
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

September 17, 2015 Dear Eric R, U.S.: I appreciate your taking the time to share your recent disappointment with our hotel through TripAdvisor. I want to personally apologize for the frustration that you experienced and for not meeting your expectations. We want our guest to be met with a well-trained staff and product that puts guest needs and satisfaction before... More 

Lubbock, Texas, USA
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 9, 2015 via mobile

We booked specifically for the water slide. Our kids had fun. Since it was a Saturday night in the summer, it was packed. It is a small pool so be prepared. There were a few adults using the slide without the required wrist band (I actually think the slide is only for kids), and 2 guys had bottled beer in... More 

Helpful?
Thank DDSRCP
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

Dear DDSRCP, Lubbock, Texas, USA: Thank you very much for your complimentary comments posted to the tripadvisor review site about our hotel. I was very glad to hear that you enjoyed our housekeeping services and our breakfast in the restaurant. I will pass your positive comments to my staff. On the other hand, I apologize about the inconvenience in the... More 

Santa Fe, New Mexico
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 20, 2015

Please be advised the the " Review Hidden Fees" was posted originally at the wrong location on the Yale avenue location. I Thank the Yale Avenue Holiday Inn Manager for helping me to correct this . I might add that I stayed at her Holiday Inn in Summer of 2014 and though I did not review it at the time-... More 

Helpful?
Thank shaufnm1
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

July 24, 2015 Dear shaufnm1, Santa Fe, New Mexico: I appreciate your taking the time to share your recent disappointment with our hotel regarding hidden fees. I was glad to hear that the Holiday Inn Express on Yale and that IHG has already settled with a refund on your issue. We want our guest to be met with a well-trained... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2015 via mobile

I am a fan of the hotels. This one has a very cool slide that my 8 year old son enjoyed very much. Has a very nice lounge as well. Only complaint was the limited hours of the restaurant and can only get food/room service during certain hours.

Helpful?
1 Thank Mike B
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

Dear Mike B: Thank you very much for your complimentary comments posted to the tripadvisor review site about our hotel. I was very glad to hear that your 8 year old son enjoyed our pool slide and that you enjoyed our lounge facility. I will pass your comment on to my Restaurant Manager about our food service hours to evaluate... More 

Greeley, Colorado
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 3, 2015

Had a conference with the Army Corps of Engineers and this was a perfect spot to work from. Clean rooms, nice café, very friendly staff. Good bartenders with a nice spot to relax. If you want to go out there is a outback and claim jumper just across the street.

Helpful?
Thank roger80634
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

Dear roger80634, Greeley Colorado: Thank you very much for your complimentary comments posted to the tripadvisor review site about the Holiday Inn & Suites - North Albuquerque. I was very glad to hear that you enjoyed our services and product. I will pass your positive comments about the clean room, positive staff, good bartenders and nice place to relax. Our... More 

Las Vegas, New Mexico
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed May 21, 2015

I recently stayed here with my family while in Albuquerque for a graduation. The room was clean and well appointed. We took the kids down for a swim as the pool looked great and had a large waterslide. While we expected it to be busy on a Saturday afternoon, the amount of people in the pool was outrageous. We counted... More 

Helpful?
Thank Benjamin B
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

May 24, 2015 Dear Benjamin B, Las Vegas New Mexico: I appreciate your taking the time to share your recent comments about our hotel. I want to personally apologize for the frustration that you experienced with our pool facility and for not meeting your expectations. However, I was happy to read about the positive comments about your guestroom and cleanliness.... More 

Riverton, Wyoming
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2015

Holiday Inn always has a great chain but this place is great! Our first contact was Claudia Martinez, Director of Sales. She got us a great rate and made sure that our rooms would be held for us when we were arriving late. The front desk personnel during the stay were helpful and friendly. We ate in the restaurant every... More 

Helpful?
1 Thank RivertonWyomingLady
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review

Dear Riverton, Wyoming: Thank you very much for your complimentary comments posted to the tripadvisor review site about the Holiday Inn & Suites - North Albuquerque. I was very glad to hear that you enjoyed our services and product. I will pass your positive comments about your service from our Director of Sales, the restaurant and the front desk on... More 

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