Front desk staff was fabulous and very considerate. Rooms were remarkable. Had no problems with the room, my kids had a great time in the pool area. The lifeguard on duty was on time and was very attentive to the kids in the pool area. Would reccommend this hotel to others. more

My stay there was okay. Staff was nice. But I left a personal item in the room and tried to find their phone number. It was not on the room invoice, not on the Internet at their website. How ridiculous!!! I was never able to call them to see if they had kept the item I left. Someone said you... more

This is one of the new branded Holiday Inn hotels, and I have no real complaints, other than it has a very small lounge that isn't open very late (11pm weekdays/Saturday, 10pm Sunday). I am platinum with them and was upgraded to a nice 2 room suite. The front desk staff we're friendly - the guy on the early AM... more

I stayed at the hotel for several reasons. 1. Had a business to tend to. 2. Turned my business trip into a family trip. I extended my stay so that my family could come along so that we could a have a vacation as well this summer. I did some research and saw that this hotel had a indoor slide,... more

We were lucky to get a room here as a walk-in customer towards the end of June. The room was clean and the staff accommodating and friendly. My husband was given their nightly rate at the counter, and while the gal at the counter was filling out our paperwork he lamented our story "that our vehicle was just broken into... more

I should have known from my horrible experience in speaking to a front desk person when making my reservation that this was a big mistake. This hotel is in a very dangerous intersection--oh, and it does not even have it's own entrance--you have to drive by a strip bar and through a truck dealership to even get to the hotel... more

The staff at this hotel is incompetent. I was triple billed for a one night stay. The supervisor refused to help me and the manager and assistant manager are never actually at the hotel to help. I called both managers several times and neither one if them have bothered to return my calls. I offered my bank statement as proof... more

Being disappointed to find terrible reviews for such a great hotel, I felt the need to sign up on this website, upload photos and leave an honest review. Quick access from the freeway, close proximity to shopping and Cliff's (amusement park), chic decor, a fabulous indoor pool and 2-story waterslide all lend to this property's best quality: it's great for... more

I was scared to death to stay at this hotel after the horrible reviews! Because of miscommunication btw hubby and I, we booked our stay here before I read the reviews, which I never,NEVER do. I was so upset and our rate was paid and not refundable, so I resigned myself for the worst. We got there very early and... more