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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area

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1501 Sunport Place SE, Albuquerque, NM 87106
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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178 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Albuquerque, New Mexico
5 of 5 stars Reviewed 3 days ago NEW

I checked in for my three day business trip on the 26th of July and the staff was very kind and seemed willing to do anything for me. Jessica, the Manager, was very knowledgeable of curtain situations, like booking.com and expedia (im not a fan). I believed some of the horror stories some of these trip advisor critics had to... More 

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Roanoke, Virginia
Level Contributor
90 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We flew into Albuquerque so we could drive to Colorado. We stayed at this property using rewards points. To our surprise, they upgraded us to a nice two room suite. We found the room spacious, quiet and accomadating. We found the staff friendly. This property offers a shuttle service to the airport and to the rental car center. We did... More 

Was this review helpful? Yes
Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you so much for your comment regarding our hotel. It was a pleasure servicing you. More 

Santa Fe, New Mexico
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

Please Note: I posted this review previously about a Holiday Inn at an address different than the one I stayed at. 1) I was charged $40 extra without explanation. 2) The pool and sauna area was suppose to provide towels -they were out two out of three times I used the whirlpool. The first time I notified the front desk... More 

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Travelers are raving about these Albuquerque hotels

Houston, TX
Level Contributor
239 reviews
230 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Would definitely not return. No problems with employees, but this place is sloppily managed, & there seems to be a total lack of involved, professional, caring ownership. I fully agree with other reviewers who complained about a lack of cleanliness. Even though some suggest asking for an "upgraded" room I don't know what good that would do? I am an... More 

Was this review helpful? Yes
Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you for taking the time to review our hotel. It is truly regrettable that you did not fully enjoy your recent stay with us. We sincerely apologize if some of our services and your experience with our property fell below your expectations. Your comments have been taken into serious account and will be used for review. We are confident... More 

Santa Fe, New Mexico
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

On the negative.... 1) I was charged $40 extra without explanation. 2) The pool and sauna area was suppose to provide towels -they were out two out of three times I used the whirlpool. The first time I notified the front desk and was told that when the hotel is full that they can't keep up with swimming pool room... More 

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El Paso, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I fly a lot due to nature of my job and stay at this location due to park and fly rates. Employees are very helpful. This stay my room was very nice and clean. It seems like hotel just changed lot of stuff in the rooms such as carpet, tiles, paint and much more. I liked the new drapes they... More 

Was this review helpful? Yes 1
Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

thank you so much for your feedback it was a pleasure servicing you. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Front desk and hotel services were weak, with the dining and lounge staff picking-up the slack. Dining could be better as it took approx. an hour to order and be served breakfast when only six other tables were occupied out of twenty. Strangest daily room clean-up, as a door hanger explains the hotel's commitment to sustainability, thereby asking for your... More 

Was this review helpful? Yes
Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you for taking the time to review our hotel. It is truly regrettable that you did not fully enjoy your recent stay with us. We sincerely apologize if some of our services and your experience with front desk fell below your expectations. Your comments have been taken into serious account and will be used for review. We are confident... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 19, 2015

This is a horribly dirty hotel. The carpet is almost black in spots, we were unwilling to even use the shower and worst of all when I folded back the comforter on the bed in the middle of the night it was covered with large areas of dried blood! The manger's response was to offer us a free breakfast which... More 

Was this review helpful? Yes
Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you for taking the time to review our hotel. It is truly regrettable that you did not fully enjoy your recent stay with us. We sincerely apologize if some of our services and your experience with our property fell below your expectations. Your comments have been taken into serious account and will be used for review. We are confident... More 

Atlanta, Georgia
Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed June 11, 2015

First, we booked our room through Priceline. We had to make an emergency trip to ABQ this week. My husband's sister had emergency surgery at UNM Medical Center, and we selected this hotel due to it's rating (3 stars) and close proximity to the hospital. After driving cross-country from Atlanta, we arrived at 11:30pm, checked in, and went immediately to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear GoodGrayvee, Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to room... More 

York, Pennsylvania
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 7, 2015

Probably will be very nice once the renovations are complete. Did not care for the very limited selection in the resturant. Staff was fri3ndly but i probably would not of atayed there if i knew about the renovations

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear Jim M, Thank you for taking the time to review our property. I appreciate your kind remarks about the friendly staff. Our hotel is committed to providing our guests with the highest quality services and facilities. We are currently updating our rooms to provide you with a better experience. The renovations stated on February 6, 2015 until September 30,... More 

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