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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area

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1501 Sunport Place SE, Albuquerque, NM 87106
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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165 reviews from our community

Traveler rating
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    45
    48
    18
    17
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56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Houston, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Check in - arrived late due to flight issues. Front doors are locked after a certain hour so we had to call the front desk to get in. Desk clerk quickly got us checked in. Room - on the "basement" level just down the hall from the pool. AC fan ran constantly unless we turned it off (it wouldn't cycle... More 

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Gillette, Wyoming
Top Contributor
58 reviews 58 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was probably the worst Holiday Inn I've stayed at that I can remember. Old, stained, and actually dirty. The housekeeping staff, while very nice, have no concept of hygiene. They move "unused" towels from one room to another, put clean linens and towels on the floor (which looks disgusting), and don't do a good job cleaning the room. I... More 

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Farmington, New Mexico
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel really shows it's age (stained upholstery, rust stains in pool area, yucky crevices in the room, dings in the furniture). Hotel is going through a renovation, but our renovated suite was still quite dingy and old feeling. The hall had a musty odor. The good points were that the suite was very spacious and large. Also, customer service... More 

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Albuquerque, New Mexico
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

the staff at holiday inn shine brightest they give the place a homey feel that makes you forget your in a chain hotel a mile from the airport, they go out of their way to ensure your stay is stress free. the rooms are roomy and clean, the beds are comfortable and the pillows are the icing on the cake,... More 

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Beaverton, Oregon
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 16, 2015

I have been a platinum member for many years. This Holiday inn was not to the standard I expect. At Check-in: not acknowledged as an Elite member as the standard. Parking: construction being done so parking was an inconvenience due to storage sheds taking up too many spaces. Room: this is where I had an issue--who shoves a bed up... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear Ladem1, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our valued guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is disappointing to know that the the room type received and parking situation fell short of your expectations. It is... More 

Santa Fe
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 10, 2015

Arrived late after flight delay. Reception friendly enough. The air conditioner in my room was clattering so loudly I knew I'd never be able to sleep. Front desk claimed they were completely full but they'd comp me with a Starbucks in the morning. Really? Bench in room is stained, curtains coming of their books, chair upholstery ripped-the place is badly... More 

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IHGCare, Front Office Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear SantaFeJaney, Thank you for your recent stay with us. While we appreciate your comments about our friendly reception staff, we regret that certain issues with regard to noise disturbance and air conditioning system prevented you from fully enjoying your stay. As hospitality professionals, your feedback is important to us and helps us focus on improving the quality of our... More 

Atlanta
Top Contributor
53 reviews 53 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed March 31, 2015

We had a wonderful stay here before heading to ski in Colorado. The front desk went out of their way to truly ensure that we had everything we needed. They are going through a remodel right now and it is already clear to see that the lobby and the rooms are getting some upgrades. Oh one more thing - their... More 

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Los Ranchos de Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 28, 2015

I am still here at this place. Last night checking in I was a little dismayed at the unsavory characters hanging about the nice lobby. There was no parking spots left, I parked on the street. I got to my room and was going to take a shower before bed.....no hot water, slightly warm, never hot. I then got ready... More 

Was this review helpful? Yes
Sabina K, Director of Sales at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff... More 

1 review
1 of 5 stars Reviewed March 21, 2015

I can't believe the hotel runs and operates!My family and i checked in at 3pm with a reservation. We were given a dirty room that had blood stains and hair in the bed!!It only went down from there...the sauna was broken the hot tub was so gross I couldn't bare to get in it! When I complained I was told... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear letirambo, Thank you for your review regarding your recent stay at Holiday Inn Hotel and Suites Albuquerque Airport, NM. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Marseille, France
Top Contributor
57 reviews 57 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 21, 2015

Just a place to sleep! Don't expect them to come and pick you up if you ask before arrival! You are supposed to have a phone on arrival and call them!!! They forget about you and don't apologize for not doing what they promized. The restaurant is just nothing! Eat before you go! Drinks were OK! Cannot say the rooms... More 

Was this review helpful? Yes
Sabina K, Director of Sales at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

I wanted to thank you for leaving a comment about your stay at the Holiday Inn and Suites Albuquerque, Airport. I like to take the time and apologize for the troubles you had when staying at our property. We pride our self's in making sure each guest feels comfortable. We are currently going through a renovation, and will be updating... More 

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