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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area

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1501 Sunport Place SE, Albuquerque, NM 87106
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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162 reviews from our community

Traveler rating
    37
    45
    46
    17
    17
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36
39
13
54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

the staff at holiday inn shine brightest they give the place a homey feel that makes you forget your in a chain hotel a mile from the airport, they go out of their way to ensure your stay is stress free. the rooms are roomy and clean, the beds are comfortable and the pillows are the icing on the cake,... More 

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Beaverton, Oregon
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been a platinum member for many years. This Holiday inn was not to the standard I expect. At Check-in: not acknowledged as an Elite member as the standard. Parking: construction being done so parking was an inconvenience due to storage sheds taking up too many spaces. Room: this is where I had an issue--who shoves a bed up... More 

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Santa Fe
1 review
2 of 5 stars Reviewed 2 weeks ago

Arrived late after flight delay. Reception friendly enough. The air conditioner in my room was clattering so loudly I knew I'd never be able to sleep. Front desk claimed they were completely full but they'd comp me with a Starbucks in the morning. Really? Bench in room is stained, curtains coming of their books, chair upholstery ripped-the place is badly... More 

Was this review helpful? Yes
IHGCare, Front Office Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear SantaFeJaney, Thank you for your recent stay with us. While we appreciate your comments about our friendly reception staff, we regret that certain issues with regard to noise disturbance and air conditioning system prevented you from fully enjoying your stay. As hospitality professionals, your feedback is important to us and helps us focus on improving the quality of our... More 

Atlanta
Top Contributor
53 reviews 53 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay here before heading to ski in Colorado. The front desk went out of their way to truly ensure that we had everything we needed. They are going through a remodel right now and it is already clear to see that the lobby and the rooms are getting some upgrades. Oh one more thing - their... More 

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Los Ranchos de Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am still here at this place. Last night checking in I was a little dismayed at the unsavory characters hanging about the nice lobby. There was no parking spots left, I parked on the street. I got to my room and was going to take a shower before bed.....no hot water, slightly warm, never hot. I then got ready... More 

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Sabina K, Director of Sales at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff... More 

1 review
1 of 5 stars Reviewed March 21, 2015

I can't believe the hotel runs and operates!My family and i checked in at 3pm with a reservation. We were given a dirty room that had blood stains and hair in the bed!!It only went down from there...the sauna was broken the hot tub was so gross I couldn't bare to get in it! When I complained I was told... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear letirambo, Thank you for your review regarding your recent stay at Holiday Inn Hotel and Suites Albuquerque Airport, NM. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Marseille, France
Top Contributor
57 reviews 57 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 21, 2015

Just a place to sleep! Don't expect them to come and pick you up if you ask before arrival! You are supposed to have a phone on arrival and call them!!! They forget about you and don't apologize for not doing what they promized. The restaurant is just nothing! Eat before you go! Drinks were OK! Cannot say the rooms... More 

Was this review helpful? Yes
Sabina K, Director of Sales at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

I wanted to thank you for leaving a comment about your stay at the Holiday Inn and Suites Albuquerque, Airport. I like to take the time and apologize for the troubles you had when staying at our property. We pride our self's in making sure each guest feels comfortable. We are currently going through a renovation, and will be updating... More 

OCEAN ISLE BEACH
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 17, 2015

We stayed feb 11 for a week..evening desk staff were terrible..went to front desk to get tissues and plastic cups that housekeeping didn't leave..got the tissues and the clerk said he would bring plastic cups to the room..don't know why he couldn't give me them but ok ...never showed up..no cup of ice for my drink!!! Really? ( there were... More 

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Marseille, France
Top Contributor
57 reviews 57 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 10, 2015

Just a place to sleep! Don't expect them to come and pick you up if you ask before arrival! You are supposed to have a phone on arrival and call them!!! They forget about you and don't apologize for not doing what they promized. The restaurant is just nothing! Eat before you go! Drinks were OK! Cannot say the rooms... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed February 7, 2015 via mobile

I was accommodated with a city view high floor room. It is simply stunning. Not only did I get a great view but it was away from the elevator and ice machine which one can appreciate after driving 11 hours. Luanne and Victor at the front desk were AWESOME! They are very friendly and professional and gave great advice on... More 

Was this review helpful? Yes
Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Hello, First I would like to take this time to thank you for staying with us. Also would like to apologize for your loss. It is always nice when your feeling down to have a comfortable place to stay.. We are thankful that you choose our hotel.. you have a beautiful day. More 

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