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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area

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1501 Sunport Place SE, Albuquerque, NM 87106
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area
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172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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    (48)
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Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW

Front desk and hotel services were weak, with the dining and lounge staff picking-up the slack. Dining could be better as it took approx. an hour to order and be served breakfast when only six other tables were occupied out of twenty. Strangest daily room clean-up, as a door hanger explains the hotel's commitment to sustainability, thereby asking for your... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a horribly dirty hotel. The carpet is almost black in spots, we were unwilling to even use the shower and worst of all when I folded back the comforter on the bed in the middle of the night it was covered with large areas of dried blood! The manger's response was to offer us a free breakfast which... More 

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Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you for taking the time to review our hotel. It is truly regrettable that you did not fully enjoy your recent stay with us. We sincerely apologize if some of our services and your experience with our property fell below your expectations. Your comments have been taken into serious account and will be used for review. We are confident... More 

Atlanta, Georgia
Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First, we booked our room through Priceline. We had to make an emergency trip to ABQ this week. My husband's sister had emergency surgery at UNM Medical Center, and we selected this hotel due to it's rating (3 stars) and close proximity to the hospital. After driving cross-country from Atlanta, we arrived at 11:30pm, checked in, and went immediately to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear GoodGrayvee, Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to room... More 

York, Pennsylvania
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Probably will be very nice once the renovations are complete. Did not care for the very limited selection in the resturant. Staff was fri3ndly but i probably would not of atayed there if i knew about the renovations

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear Jim M, Thank you for taking the time to review our property. I appreciate your kind remarks about the friendly staff. Our hotel is committed to providing our guests with the highest quality services and facilities. We are currently updating our rooms to provide you with a better experience. The renovations stated on February 6, 2015 until September 30,... More 

Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

My family and I drove our person vehicle for 1300+ miles with no issues. We did not have any problems driving from our home in Ohio until we arrived at the Holiday Inn. The first thing that i noticed was the hotel parking was horrible!! We had to park on the back side of the building, with the main entrance... More 

Was this review helpful? Yes 1
Sabina K, Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Thank you for taking the time to review our hotel. It is truly regrettable that you did not fully enjoy your recent stay with us. We sincerely apologize if some of our services and your experience with front desk fell below your expectations. Your comments have been taken into serious account and will be used for review. We are confident... More 

Phoenix, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 26, 2015

Be aware before staying here. 1st I did not get the room I reserved and when I tried the clerk (who was in training) told me they were in an oversell situation and there were no other rooms available. I admit I ended up with a nice room with 2 queen beds, but again not what I reserved. The bathroom... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 20, 2015

Check in - arrived late due to flight issues. Front doors are locked after a certain hour so we had to call the front desk to get in. Desk clerk quickly got us checked in. Room - on the "basement" level just down the hall from the pool. AC fan ran constantly unless we turned it off (it wouldn't cycle... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear michmill, Thank you so much for your time and effort in making a review. We are glad to know that you appreciated the condition of our beds. However, we feel disappointed that you found your overall stay to be just okay especially with the bed and the bathroom condition. We are constantly looking for new ways to make our... More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 15, 2015

Stayed here for several days on a business trip. The staff is very friendly and the rooms are what I consider to be average and clean. Apparently they are undergoing remodeling to up date the rooms so they may increase from average. The restaurant however was a total disappointment. I ordered the chicken enchiladas expecting to get a flavor of... More 

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Gillette, Wyoming
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed May 11, 2015

This was probably the worst Holiday Inn I've stayed at that I can remember. Old, stained, and actually dirty. The housekeeping staff, while very nice, have no concept of hygiene. They move "unused" towels from one room to another, put clean linens and towels on the floor (which looks disgusting), and don't do a good job cleaning the room. I... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear Daniela G, We appreciate your time in writing your review about your stay. Please accept our apologies for the inconvenience caused particularly if the Jacuzzi was out of service and if the cleanliness of the room was below par. Your feedback is important to us and helps us focus on improving the quality of our facilities and services. We... More 

Farmington, New Mexico
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 11, 2015

This hotel really shows it's age (stained upholstery, rust stains in pool area, yucky crevices in the room, dings in the furniture). Hotel is going through a renovation, but our renovated suite was still quite dingy and old feeling. The hall had a musty odor. The good points were that the suite was very spacious and large. Also, customer service... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area, responded to this review

Dear Landlubber07, Thank you for writing a review about your recent stay with us. It is nice to hear your positive feedback about the excellent customer service and spacious suites. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. To provide better... More 

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