Very nice staff and good room service. I gave it an average rating because some parts of the room looked a little old, the A/C struggled a bit in my room and the WiFi was a little slow-- I was also charged extra to use it. I figured if we paid for the WiFi service, it would be faster. I... More

Use this hotel for alot of work conferences etc. Staff is helpful and rooms are very nice. Definitely recommend if you're in Albuquerque. Its also clise to downtown and some fun spots. Restaurant and bar area are nice. Get the crab cakes!

We stayed at Embassy Suites for the Gathering of Nations Powwow in April 2013. Let me just say that the atmosphere & layout of the hotel is fantastic. The complimentary breakfast is better than what you would expect at most restaurants. The service is with a smile and staff are always asking if they could help you. The rooms are... More

One of the nicest Embassy Suites I've stayed at. Great breakfast and complimentary happy hour. In the center of town not too far away from tourist sites like Old Town and the Balloon Fiesta. Rooms are updated and very clean. Their gift store is small but it offers a good selection and provides a place to get your quick cup... More

This hotel was great. Beautiful atrium, excellent breakfast and wonderful manager's reception with free drinks and snacks. The location is near enough to the downtown area, about a 15 minute walk. They couldn't provide me with a receipt upon checkout because I prepaid for the room. Never had that happen to me before and I usually prepay.

I stayed for five days at this hotel because I was attending a conference. I was extremely happy the event took place at this hotel. The staff was outstanding! Front desk attendants, housekeepers and staff in the conference rooms (servers, AV staff, etc), were very courteous, friendly and accommodating. I even met the general manager (Mark), as I saw him... More

I think the hotel is simply going through some management issues because service can be great, but then poor. Attitudes great, and then not so great. As others have posted, housekeeping, room service, breakfast, etc. can all vary from day to day. If you get a room facing downtown (city view) you should be okay. But my first room looked... More

Wow...you walk in the lobby and this hotel is beautiful but BEWARE when you get into the rooms that is different story. I checked out 3 room before they gave us the Pentihouse floor, which really was all that. I saw dirty toliets, dirty lamp shades, crumbles all over the counters to dirty walls to beds that had been laid... More

From the moment I walked in the door of the Embassey the staff went out of their way to assist and accommodate our needs. The hotel was clean and lovely; the staff made the stay: provided maps, directions, suggestions for the evening. This was a great experience... really.