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Hilton Garden Inn Albuquerque / Journal Center

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5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Hilton Garden Inn Albuquerque / Journal Center
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Hilton Garden Inn Albuquerque / Journal Center
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224 Reviews from our TripAdvisor Community

Traveler rating
    107
    61
    26
    17
    13
See reviews for
66
42
17
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (224)
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    (68)
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Covina, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

When reviewing my bill I found two additional charges that were described as a tip fee and a hotel fee for some unknown service. Yes I took advantage of the breakfast that was available in the hotel package, but I provided that tip out of pocket.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We sincerely appreciate your feedback and we are very sorry that you encountered a problem with your bill. We did review your bill and found the item you reference in your feedback. It was discovered that the charge was mistakenly added to your room. Please accept our sincerest apologies for the mix-up. We definitely understand... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I stay at hilton properties whenever I travel. I have found their brand has the most consistant accomadations no matter where I go. this property was clean, well maintained. staff very nice. and good location. I will stay there again. thanks

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your experience on your recent stay with us. We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you back as our Return Guest in the future! More 

Roswell, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Clean and very nice staff, we arrived early and were able to check in. Location - close to Sandia Casino and Cottonwood Mall. Close to very good resturants. Stay there everything we go to Albuquerque.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that you enjoyed our hotel's location, along with your stay with us. We look forward to having you as our return guest on your next visit to Albuquerque! More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

I stayed here with my sister on the way to visit family. My flight came in late (after midnight), the staff were kind and helpful when I called to let them know. Check in was great, a simple process and I was given cold water bottles, the best after a long day of travel. Hotel and room were very clean,... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience with us. We are happy to hear that overall you did enjoy your short time with us. Nancy, our Assistant General Manager, is looking into the Wireless Internet connection that you mentioned. We appreciate your feedback, as it allows us to address any issues that may arise, whether... More 

Tucson, Arizona
Contributor
13 reviews 13 reviews
4 of 5 stars Reviewed 1 week ago

Stayed one night during a cross-country business trip. Nice room, clean and comfortable. Chose this location due to nearby amenities. Good selection of local restaurants that deliver to the hotel, and a couple in walking distance. Would stay at this property again, and would recommend.

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your review of your recent stay with us. We are happy to hear that you found our hotel clean, comfortable and convenient. We look forward to your next stay with us! More 

1 review
5 of 5 stars Reviewed 1 week ago

I had a great stay! I was able to check in online the day prior to my stay which worked out great since I arrived late and was tired. Friendly, helpful staff, and very clean and pleasant hotel. I would definitely stay again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are beyond thrilled to hear that you enjoyed your stay with us. We're also happy to hear that you were able to use our new eCheckin feature, which allows you to not only check in prior to your arrival, but also lets you pick the exact room you want! We look forward to having... More 

Farmington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

During my recent stay in Albuquerque, New Mexico, I was given excellent service and the hotels accommodations were very satisfactory. I have been doing business with your hotel for a number of years and will continue to do so in the future. Thank you.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your review of your recent stay with us. We appreciate your feedback! We are thrilled to hear that you received excellent service and you enjoyed our accommodations. We also would like to take a moment to thank you for your continued loyalty to our hotel. We are honored to have you as... More 

Keysville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Do not stay at this property unless you can sleep on very worn mattresses. Also, the TV needed to be "reset" by the staff (a known problem), the AC was noisy when it kicked on and the guests above us walked with heavy feet late at night.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience with us. We appreciate all of our guests feedback, both positive and negative. I want to personally apologize for the frustration that you experienced and for not meeting your expectations. We want our guests to be able to receive a good nights sleep on our mattresses, and I... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I travel to Albuquerque NM a few times a year on business. Staying at the Hilton Garden Inn is a perfect choice. It is conveniently located. The rooms are very nice and wonderful service! I recommend giving them a try :)

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your awesome review! We are just as thrilled as you are to have you as our loyal guest. We look forward to your next visit! More 

Lubbock, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

As a pastor, we have the privilege to travel on a frequent basis... we have chosen to be loyal to Hilton for our corporate account because this brand is the best on market as far as we are concerned...

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We'd also like to thank you for your loyalty to our hotel and we are thrilled to be able to accommodate you and the other travelers with your company. We appreciate your business and love having you as our guest! More 

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