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Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5 5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Certificate of Excellence 2014
Hilton Garden Inn Albuquerque / Journal Center
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Hilton Garden Inn Albuquerque / Journal Center
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190 reviews from our community

Traveler rating
    88
    51
    24
    14
    13
See reviews for
58
34
13
69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
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    (190)
  • Mar-May only
    (44)
  • Jun-Aug only
    (61)
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    (56)
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Washington, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

My first room (411) was under a very noisy mechanical room, making it impossible to sleep. My second room (222) had no HVAC. My third room (311) had an inoperable table lamp; and that was just my first night there. My room wasn't made up the second day (but the lamp was fixed at least) There was a note in... More 

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United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Don't accept the handicap accessible room if you don't need it just to get a king bed! Be prepared to reinter access code every time you use internet. It was difficult to maintain a comfortable temperature in the room.

Review collected in partnership with Hilton Garden Inn

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Los Alamos, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent all the way around. The breakfast staff were superb and the meal was one of the best. Our omelet and eggs with bacon and hash browns were so fresh and tasty. We had stayed there before but this time there was a big difference over the past. Much improved. I can only attribute this to the new management.

Review collected in partnership with Hilton Garden Inn

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for posting your review of your recent stay with us. I are thrilled to hear that you enjoyed your stay with us, and that our Breakfast exceeded your expectations. I will be sure to share you kind words with our hard-working Restaurant Team Members. Thank you again for sharing your review and we look forward to having you... More 

Top Contributor
55 reviews 55 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Was working in the area for the week and opted to stay here instead of the nearby Marriott. Just as close and a great hotel. Would definitely recommend this place to any business travelers as it's got easy access to the freeway and not far from a pile of different restaurants.

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are very happy to hear that our location was ideal for you and you enjoyed your stay with us. We hope you will consider staying with us again on your next visit to Albuquerque! More 

BOISE
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in and out... Great breakfast with made to omelets. Easy access off interstate. Rooms were comfy, not a great deal of parking, and limited meeting space in lobby. Had to take a few of mine off site.

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for writing a review of your recent stay with us. We are happy to hear that you enjoyed your overall stay with us. While we do have our lobby area available for our guests to utilize, we also have onsite private meeting space available. Perhaps you would consider renting our Boardroom for your Business Meetings during your next... More 

San Clemente, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very close to destination. Clean, quiet rooms and surprisingly good service. The in house restaurant was a pleasant surprise as we arrived late, and my business partner was not feeling well enough to go out looking for a restaurant. The in house restaurant had a nice selection and the service was good.

Review collected in partnership with Hilton Garden Inn

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience. We are very happy to hear that you enjoyed your stay with us, and that you also enjoyed our onsite restaurant, the Garden Grille and Bar. We look forward to having the opportunity to accommodate you during your next business trip to Albuquerque. More 

Houston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Hilton always has a good experience overall. It's just little thing sometimes such as a very slow TV and channels not working and then a coffee maker that didn't work, but overall the experience is very good. The room was excellent and I love the snack and drinks always available in the Lobby. A great touch.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write your review of your recent stay with us. We are happy to hear that overall you enjoyed your stay with us. We will definitely address the slow TV issue and coffee maker that you mentioned. We look forward to having you as our guest again during your next visit to Albuquerque! More 

Tucson, Arizona
Contributor
20 reviews 20 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hilton Garden Inn/Journal Center is an excellent stopping point in Albuquerque when you want easy access to the interstate. It is located a short distance off of I-25, yet did not have the typical rumble and roar of traffic when you are inside the property. This is a credit to the Hilton chain of hotels – this one was... More 

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write your review of your recent stay with us. We are thrilled to hear that you enjoyed our hotel and our hotel's location. We will be sure to share your review with our entire staff, including our hard-working Breakfast Team. We look forward to your next visit! More 

toronto, Canada
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We had never stayed at a Hilton before and since the room, normally $160, was offered at a weekend 50% off cut rate we decided to try it. The room was an ordinary Best Western or Choice Hotels type hotel room. Upon closer examination of the room we received, we noticed the following: the shower head pipe cover plate was... More 

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate all feedback from our guests, as it allows us the opportunity to improve. We sincerely regret that you did not enjoy your stay with us. Please know that we will address each maintenance issue that you mentioned. We do charge a Hospitality... More 

Artesia, United States
1 review
2 of 5 stars Reviewed November 12, 2014

Everything was really nice during our stay, except for the fact that they do NOT offer complimentary breakfast. It was a real inconvenience for my family. We were told we would have to pay for breakfast even if we just wanted a simple piece of toast!! Wow!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for writing your review on your recent stay with us. We are happy to hear that overall you did enjoy your stay with us. I do want to mention that Hilton Garden Inn as a Brand does not offer a complimentary breakfast, instead we offer a full hot cooked-to-order breakfast in our onsite Restaurants. While we do charge... More 

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
Number of rooms: 94
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn
Hotel Style:
#18 Family Hotel in Albuquerque
#19 Romantic Hotel in Albuquerque
#28 Business Hotel in Albuquerque

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