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All 146 Albuquerque hotels

Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5 Hotel   |   5320 San Antonio Dr. NE, Albuquerque, NM 87109
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73%
Ranked #41 of 146 hotels in Albuquerque
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Jason R Denver, United States
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155 people have reviewed this hotel

Traveler rating
    68
    43
    20
    12
    12
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45
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Denver, United States
1 review
5 of 5 stars Reviewed yesterday NEW

The staff is top notch! The hotel was very clean and well kept. The rooms were clean and comfortable! We had to switch rooms when were arrived due to a booking error, (one bed and I needed two) It took 2 minutes with no questions or hassles.

Review collected in partnership with Hilton Garden Inn

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La Mesa, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel has the best staff ever! They are always so happy to help and always have a smile on their face! They seem genuinely happy to work and are at your service for anything you may need. Loved this place!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
chandler, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Pool lacked water... Front desk lacked any idea of customer service; felt more like an interruption. Bright star: Staff in restaurant - young man (20-24), light brown hair, 5'7", super friendly, eager to serve, quick on his feet and funny! Food was delicious.

Review collected in partnership with Hilton Garden Inn

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saint paul
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I arrived late for my check in to find that there were no parking spots available. I had to park in an adjacent lot that wasn't well lit or well marked, at midnight. When I got into the lobby, the night desk clerk seemed as if it was such a bother to get up and check me in. He literally... More

Was this review helpful? Yes
roswell, nm, United States
1 review
5 of 5 stars Reviewed 1 week ago

We have come to love what the Hilton Garden Inn has to offer guests. Top flight service and accommodations. Very consistent and when we travel we don't like surprises. Well done Hilton. We will continue to recommend you to all our friends and acquaintances.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments. We are thrilled to here that we continue to provide you with the service and accommodations that you've come to expect from a Hilton Garden Inn. We cannot wait to welcome you as a local to our beautiful city! More

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

The front desk staff are very pleasant and professional. Although the rooms need to be updated that did not bother me. Not typical Hilton brand hotel. There were several issues from ghe minute I opened door to to room. Starting with pretzels on the floor when I arrived. I tried to stay the entire week while I was there for... More

Was this review helpful? Yes 2
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments on your recent stay with us. We do appreciate all feedback, both positive and negative, as it allows us the opportunity to improve in the areas where we may not have lived up to your expectation. We are happy to hear that you found our staff friendly, helpful and professional. However, we will definitely... More

Las Cruces, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a party of over 20 stay at this hotel. It was a great experience! The staff was very friendly, helpful and professional. Rooms were very clean! Breakfast menu was delicious! Our rooms were not ready upon arrival, however they offered us complimentary breakfast tickets for the inconvenience!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your Group Experience with TripAdvisor. We are thrilled that you enjoyed your stay, just as we enjoyed having your Wedding Group stay with us! We are happy that you were able to enjoy the weekend with us here in Albuquerque and we look forward to having you as our guest during your next visit! More

Austin, TX
Top Contributor
84 reviews 84 reviews
71 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're looking for a well priced, easy to find place to stay in Albuquerque, this is a great choice. Although there has been a lot of construction in the area lately, this hotel is easy to get to from the highway and conveniently located close to restaurants and other shopping areas. I've had the chance to stay here a... More

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write this review. We are thrilled to hear that you have enjoyed your stay with us on several different occasions. We will be sure to pass on your kind words to our Team Members. We look forward to accommodating you again soon! More

Albuquerque, New Mexico
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I would not recommend this hotel my stay was terrible because of the housekeeping deparment my room did not met my expectations of cleanliness y would not stay here again and i recommend another housekeeping manager that could take care and that could really understand inglish that way she would understand what was the problem with my room

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments regarding your recent stay. We are very disappointed to hear that you had encountered some issues with our Housekeeping Department. We would like to discuss these issues with you further. Please contact the hotel directly and ask to speak with our General Manager so that we may get your personal stay details and hopefully... More

Iowa City, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a typical HGI, though a little on the aged side; everything seemed just a little worn. Was passing through town on July 4th and wanted to stay in a hotel that might have a view of the Albuquerque fireworks (at the Balloon Fiesta Park). Good news was that I got a room on the north side of the... More

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience. We appreciate your honest feedback, and will certainly make sure that we not only clean the windows (as you mentioned they were a little dirty), but we'll also have our Maintenance Department have a look at the toilet in your guest room, along with the A/C Unit. We... More

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Romantic Hotel in Albuquerque #18 Family Hotel in Albuquerque #48 Business Hotel in Albuquerque
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. This Albuquerque, NM hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico and other things to do in Albuquerque. Available meeting facilities along with free business services make this a great place for your next meeting, reunion or getaway. Whether you're with family or on business, we want to help you start your day off right with a delicious cooked-to-order breakfast served in The Garden Grille & Bar(R). Enjoy dinner in The Garden Grille & Bar(R) or if you prefer, order room service. After a long day, enjoy an evening drink in our Lobby Lounge. We also offer complimentary WiFi internet access, and friendly, helpful service. ... more   less 
Number of rooms
94

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