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Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5 5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Certificate of Excellence 2014
Hilton Garden Inn Albuquerque / Journal Center
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Hilton Garden Inn Albuquerque / Journal Center
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200 reviews from our community

Traveler rating
    93
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    24
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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san antonio, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

the staff here was very helpful and attentive. the night manager was courteous and genuine. the evening dining area attendant went out of her way to help me find a healthy-suitable snack. I travel 70% of the time for work and always have a good experience here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience with us. We are happy to here that you enjoy staying with us during your travels and you find our Team Members friendly and helpful. We look forward to having you as our Guest in the future! More 

Parker, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great stay, great location, easy freeway access, close to everything, clean, staff was great. Would come again. Location is truly convenient. Easy to get to downtown and also easy drive to the northern parts of the city. Lots of restaurants close.

Review collected in partnership with Hilton Garden Inn

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

We are thrilled to hear that you enjoyed your recent stay with us and that you appreciated our convenient location, close to everything Albuquerque has to offer. We look forward to having the opportunity to provide accommodations for you in the future. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

this hotel was good, clean and staff did well. the location was central enough and the breakfast was pretty well made. although no new mex chili. the entrance is ok be don't try a rv, too small and no turn around

Review collected in partnership with Hilton Garden Inn

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that you enjoyed our clean hotel, friendly staff and convenient location. I do want to mention that there is RV Parking, right next door behind the Cracker Barrel Restaurant, which we share a parking lot with. We do hope to have you as a return guest in the future! More 

Birmingham, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Their were stickers in the floor for 3 days that never got cleaned up. They were form the out side and all over the room. I stepped on one and it was like a pin sticking in my foot. had to move rooms due noise new room ac did not work.

Review collected in partnership with Hilton Garden Inn

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Hilton G, General Manager at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your feedback of your recent stay with us. I understand that you encountered an opportunity with the cleanliness of your guest room in regards to stickers. I sincerely apologize for this. This is one of the areas that we are very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were... More 

Las Cruces, New Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

I have no complaints about this hotel. It's very accommodating and friendly and pleasant to stay there. Can't comment on the quality of the bed because I have a very bad back and bring an aerobed with me wherever I stay to place ON TOP of the hotel bed. So..on that score I have no opinion. The hotel is really... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are very happy to hear that you enjoyed your accommodations with us. We look forward to having the opportunity to have you as our guest again in the future. More 

Lilburn, Georgia
1 review
4 of 5 stars Reviewed January 7, 2015

We needed a room on the spur of the moment on our trip. We were on our way to Las Vegas but had to travel this route due to weather in the Colorado Mtns. We got to the point that we couldn't drive anymore, so we stopped and found this hotel. Was what we needed at the time. The breakfast... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that overall you did enjoy your stay with us. I would like to apologize for the confusion on our Breakfast cost. We charge $11.95 per person for our full hot cooked-to-order breakfast. We do hope you will consider staying with us again the next time you find yourself traveling through... More 

Olympia
Top Contributor
124 reviews 124 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 30, 2014

I made an online reservation and arrived as planned. Checkin was simple and straightforward. The fellow at the front desk was accommodating and polite. My room was on the 2nd floor around the corner from the ice machine. On the first night, patrons kept slamming the ice room door until around 11 p.m. The second night, the dorks above me... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing this review on your recent stay with us. We are happy to hear that overall you enjoyed your stay with us. We do apologize for the inconvenience you experienced with noise. Please know that you are always welcome to contact the Front Desk anytime if other guests are making too much noise. We are happy to... More 

Gallup, United States
1 review
5 of 5 stars Reviewed December 23, 2014

Place was very clean, staff friendly and helpful. Pool area was also very clean and kid friendly. Pool and spa stayed open late and opened early. Kids loved it. Only issue was the over priced drinks and snacks.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are happy to hear that you enjoyed our pool area. We hope to have the opportunity to accommodate you again in the future! More 

El Paso, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 22, 2014

We stayed here for the New Mexico Bowl game (Dec 19-20, left on the 21st). Good location, right off I-25 and close to Sandia Casino. Lots of restaurants close by. Decent price for this stay ($89 per night). The room was nice, comfortable bed, but bathroom a bit small. The only peculiarities: Upon unpacking we found a bra in one... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for writing a review of your recent stay with us. We are happy to hear that overall you enjoyed your stay with us, and I'm sure you enjoyed the Football Game as well! We do apologize for the items you mentioned regarding your guest room and will address these concerns with our Housekeeping Department. I'd also like to... More 

Albuquerque, United States
2 reviews
5 of 5 stars Reviewed December 19, 2014

This was my first stay in the particular hotel in ABQ and I was quite pleased. I have stayed in 3 other hotels in a similar price range in the same general area and this is now the one I will frequent. Staff was extremely courteous, welcoming and helpful. Room was clean and fridge worked perfectly!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are thrilled to hear that you enjoyed your stay with us in Albuquerque and we look forward to have you as our guest again soon! More 

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
Number of rooms: 94
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn
Hotel Style:
#18 Family Hotel in Albuquerque
#26 Romantic Hotel in Albuquerque
#40 Business Hotel in Albuquerque

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