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All 146 Albuquerque hotels

Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5 Hotel   |   5320 San Antonio Dr. NE, Albuquerque, NM 87109
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73%
Ranked #38 of 146 hotels in Albuquerque
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Michael C San Antonio, TX, United States
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159 people have reviewed this hotel

Traveler rating
    70
    44
    21
    12
    12
See reviews for
47
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
San Antonio, TX, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Replace over-sized bathroom doors with accordion type privacy screen. The door blocks the entire entryway, which is a safety hazard, and may create an accident. I have already dealt with everything that is required, but the site requires more verbiage. This is annoying since I've already answered these questions once.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your review of your recent stay with us. We thank you for your comments regarding our guest room bathroom doors. We will certainly look into this. Please feel free to contact the hotel directly if you would like to discuss this further. We do hope to have the opportunity to accommodate you... More

El Paso, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

this particular location kills all the nearby hotels with regards to service and food. good value for the money especially if you get the junior suite. Certainly beats out the Doubletree by Hilton by far.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write this kind review. We are thrilled to hear that you enjoyed your stay with us. We look forward to having you as our guest during your next visit to Albuquerque! More

Newville, Pennsylvania
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staying at HGI is like coming home, and this hotel fits that as well. Nice, clean, well equipped rooms. Friendly and responsive staff. Small bar in lobby so one can always get a beer (kudos for having a local craft beer on hand and something other than just the normal stuff on draft!). 15 mins or so from the airport... More

Was this review helpful? Yes 2
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write a review regarding your stay with us. We are so happy to hear that you enjoyed your stay, and our Local Craft Beer! Albuquerque does have numerous local breweries, easily over 20 throughout the city. We are glad to hear that you found at least 3 of them during your trip! Thank... More

Diamond Bar, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visit Albuquerque regularly and will make this our GO TO hotel! Just entering the hotel put us at ease. It is clean and modern but very comfortable. The beds are nice and firm and the pillows are just right. The room was spacious. We felt safe arriving late. The parking lot is well lit. The fresh cookies in the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your experience with our hotel. We are so happy to hear that you enjoy staying with us. We look forward to welcoming you back on your next trip to Albuquerque. More

Denver, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

The staff is top notch! The hotel was very clean and well kept. The rooms were clean and comfortable! We had to switch rooms when were arrived due to a booking error, (one bed and I needed two) It took 2 minutes with no questions or hassles.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience. We are thrilled to hear that you found our hotel clean and comfortable, and that we were able to accommodate your request for two beds in a quick and friendly manner. We hope to have the opportunity to accommodate you again in the future! More

La Mesa, United States
1 review
5 of 5 stars Reviewed July 29, 2014

This hotel has the best staff ever! They are always so happy to help and always have a smile on their face! They seem genuinely happy to work and are at your service for anything you may need. Loved this place!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

We are so happy to hear that you and your friends & family enjoyed their stay with us. We will be sure to share you kind comments with the rest of our staff. We hope to see you in Albuquerque again soon! More

chandler, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 27, 2014

Pool lacked water... Front desk lacked any idea of customer service; felt more like an interruption. Bright star: Staff in restaurant - young man (20-24), light brown hair, 5'7", super friendly, eager to serve, quick on his feet and funny! Food was delicious.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments regarding your recent stay with us. While we are disappointed to hear that our Front Desk Staff did not impress you, we are happy to hear that our Restaurant Server did. We will be sure to share your comments with all of our Team Members, so that we may improve on our Customer Service.... More

saint paul
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 25, 2014 via mobile

I arrived late for my check in to find that there were no parking spots available. I had to park in an adjacent lot that wasn't well lit or well marked, at midnight. When I got into the lobby, the night desk clerk seemed as if it was such a bother to get up and check me in. He literally... More

Was this review helpful? Yes 1
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience. We are certainly disappointed to hear that you could not find parking close to the hotel entrance, along with your comments regarding our Front Desk Staff. We will be sure to address this issue with our Staff so that this does not occur again. We'd also like to ask you to contact... More

roswell, nm, United States
1 review
5 of 5 stars Reviewed July 22, 2014

We have come to love what the Hilton Garden Inn has to offer guests. Top flight service and accommodations. Very consistent and when we travel we don't like surprises. Well done Hilton. We will continue to recommend you to all our friends and acquaintances.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments. We are thrilled to here that we continue to provide you with the service and accommodations that you've come to expect from a Hilton Garden Inn. We cannot wait to welcome you as a local to our beautiful city! More

A TripAdvisor Member
1 of 5 stars Reviewed July 22, 2014

The front desk staff are very pleasant and professional. Although the rooms need to be updated that did not bother me. Not typical Hilton brand hotel. There were several issues from ghe minute I opened door to to room. Starting with pretzels on the floor when I arrived. I tried to stay the entire week while I was there for... More

Was this review helpful? Yes 3
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments on your recent stay with us. We do appreciate all feedback, both positive and negative, as it allows us the opportunity to improve in the areas where we may not have lived up to your expectation. We are happy to hear that you found our staff friendly, helpful and professional. However, we will definitely... More

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn

43 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Family Hotel in Albuquerque #19 Romantic Hotel in Albuquerque #45 Business Hotel in Albuquerque
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. This Albuquerque, NM hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico and other things to do in Albuquerque. Available meeting facilities along with free business services make this a great place for your next meeting, reunion or getaway. Whether you're with family or on business, we want to help you start your day off right with a delicious cooked-to-order breakfast served in The Garden Grille & Bar(R). Enjoy dinner in The Garden Grille & Bar(R) or if you prefer, order room service. After a long day, enjoy an evening drink in our Lobby Lounge. We also offer complimentary WiFi internet access, and friendly, helpful service. ... more   less 
Number of rooms
94

Questions & Answers

Questions? Get answers from Hilton Garden Inn Albuquerque / Journal Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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