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Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5 5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Certificate of Excellence 2014
Hilton Garden Inn Albuquerque / Journal Center
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Hilton Garden Inn Albuquerque / Journal Center
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184 reviews from our community

Traveler rating
    86
    49
    23
    14
    12
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58
32
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66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Hilton always has a good experience overall. It's just little thing sometimes such as a very slow TV and channels not working and then a coffee maker that didn't work, but overall the experience is very good. The room was excellent and I love the snack and drinks always available in the Lobby. A great touch.

Review collected in partnership with Hilton Garden Inn

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Tucson, Arizona
Contributor
18 reviews 18 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn/Journal Center is an excellent stopping point in Albuquerque when you want easy access to the interstate. It is located a short distance off of I-25, yet did not have the typical rumble and roar of traffic when you are inside the property. This is a credit to the Hilton chain of hotels – this one was... More

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write your review of your recent stay with us. We are thrilled to hear that you enjoyed our hotel and our hotel's location. We will be sure to share your review with our entire staff, including our hard-working Breakfast Team. We look forward to your next visit! More

toronto, Canada
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had never stayed at a Hilton before and since the room, normally $160, was offered at a weekend 50% off cut rate we decided to try it. The room was an ordinary Best Western or Choice Hotels type hotel room. Upon closer examination of the room we received, we noticed the following: the shower head pipe cover plate was... More

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate all feedback from our guests, as it allows us the opportunity to improve. We sincerely regret that you did not enjoy your stay with us. Please know that we will address each maintenance issue that you mentioned. We do charge a Hospitality... More

Artesia, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Everything was really nice during our stay, except for the fact that they do NOT offer complimentary breakfast. It was a real inconvenience for my family. We were told we would have to pay for breakfast even if we just wanted a simple piece of toast!! Wow!

Review collected in partnership with Hilton Garden Inn

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for writing your review on your recent stay with us. We are happy to hear that overall you did enjoy your stay with us. I do want to mention that Hilton Garden Inn as a Brand does not offer a complimentary breakfast, instead we offer a full hot cooked-to-order breakfast in our onsite Restaurants. While we do charge... More

CARLSBAD, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Awesome accommodations, very convenient location with easy access to interstate. Quiet and restful. Extremely friendly and helpful staff. The digital check-in is a great feature. I have stayed here before and this will be my preferred place to stay in Albuquerque every time.

Review collected in partnership with Hilton Garden Inn

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments on your recent stay with us. We are thrilled to hear that not only did you enjoy your stay with us, but that we will be your #1 choice whenever you are in Albuquerque. We appreciate your loyalty, and look forward to your next visit! More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I was impressed with the cleanliness of this hotel'l common areas and sleeping rooms. The rooms were a good size and comfortably furnished. The lobby was inviting, nicely furnished, and had well-stocked coffee and iced tea available. The front desk and housekeeping staff were efficient and pleasant. The slow elevators and slightly dated decor did not detract from my overall... More

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments on your recent stay with us. We are happy to hear that overall you enjoyed your stay. I'm happy to inform you that we will be doing some updates to our hotel over the next few months, as we certainly do not want to become "dated". We hope to have you as our return... More

Bloomfield, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My co-worker and I always stay here when we have to come to Albuquerque for business. I don't want to jinx myself but I always have a good experience with my stay. The staff is always friendly and the rooms are very clean comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

My co-worker and I always stay here when we have to come to Albuquerque for business. I don't want to jinx myself but I always have a good experience with my stay. The staff is always friendly and the rooms are very clean comfortable. Thank you for your review. We are so happy to hear that you always enjoy your... More

Alexandria, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The stay was great. Room service was good, the staff was friendly, and the food/bar was very good as well. The hotel made it easy for my business trip. Plenty of parking for my rental and the internet speed was fast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience. We are so happy to hear that you enjoyed your visit with us. We look forward to having the opportunity to accommodate you on your next visit to Albuquerque! More

Dulce, NM
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 23, 2014

We had not been to this hotel before, and were coming in late on a Friday afternoon. We were very pleasantly surprised. The rooms were large, very nice, and reasonably priced. Even though breakfast was not included, the rooms were priced accordingly, and the in house restaurant served delicious food at reasonable prices. It was so nice to not have... More

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Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience. We are thrilled to hear that you enjoyed your stay with us, and you found our hotel to comfortable and welcoming. We look forward to having you as our guest during your next visit to Albuquerque! More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 19, 2014

The bathroom tub wasn't clean at the moment of checking in. We asked the reception to send someone to clean it up but nobody showed up. Not very hygienic, I would say, to make guests use bath without cleaning it after someone else stayed in the room... Other then that the room was ok. But we liked rooms in Holiday... More

Was this review helpful? Yes 1
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your review of your recent stay with us. We appreciate your feedback, and will use your comments and discuss the concerns you mentioned with our Team. We do hope that you will give us another opportunity to impress you during your next visit to Albuquerque. Thank you again. More

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
Number of rooms: 94
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn

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