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Hilton Garden Inn Albuquerque / Journal Center

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5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Hilton Garden Inn Albuquerque / Journal Center
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235 Reviews from our TripAdvisor Community

Traveler rating
    112
    64
    27
    17
    15
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71
45
17
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Albuquerque, United States
5 of 5 stars Reviewed yesterday NEW

The hotel lobby is beautiful. The pool was very warm and pleasant. The staff was friendly and helpful. They were very personable and always smiling. My room was very quiet and relaxing. I did feel the staff was very interactive. I stayed for three days and interacted with at least five people. All of the staff was engaging and friendly.

Review collected in partnership with Hilton Garden Inn

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Queen Creek, Arizona
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Very nice room with a good AAA discount rate. Newspaper daily, along with water and coffee in the lobby. Easy access just off the I 25 freeway. There are many restaurants very close ranging from Denny's to high end steakhouses.

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience with us. We are so happy to hear that you enjoyed your time with us. We look forward to having you as our guest again very soon! More 

Belen, New Mexico
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

My brother came to town for a 2 night stay. The first night someone tried to steal their vehicle from right next to the front door at this hotel. The Hotel staff, including the management have made this situation even worse as they wait to get the steering column replaced over father's day weekend. The hotel staff has been rude... More 

Was this review helpful? Yes 2
Hilton G, General Manager at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up, ensuring that you and future guests are taken care of. If I can assist you further, certainly let me know. Thank you. Thank you, Michelle Rankin General Manager (505) 314-0800 More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Parked right outside the front door and got robbed, they tried to steal our vehicle. The manager and other workers at the front desk were very rude to us. Got charged a damage deposit twice. We tried to have dinner at the restaurant. The $26 steak was the toughest piece of meat I've ever tried to eat. The tortilla soup... More 

Was this review helpful? Yes
Hilton G, General Manager at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up, ensuring that you and future guests are taken care of. If I can assist you further, certainly let me know. Thank you. Thank you, Michelle Rankin General Manager (505) 314-0800 More 

odessa, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

rooms were fine. bathrooms was dirty and no toilet paper when we arrived. go to watch tv, only a few of the channels worked. called downstairs they brought a kid in to see what was going on he couldn't figure it out. my daughters room had all the channels working next morning they had lost all the cable. it was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of being able to fix issues immediately.... More 

Las Cruces, United States
1 review
4 of 5 stars Reviewed 1 week ago

This Hilton Garden Inn is conveniently located & the staff are very pleasant & accomodating. We were very pleased with our accomodations & will stay here in the future. The hotel is just off Hwy 25 & is next door to Cracker Barrel & across from Denny's. Nearby are all the major attractions & plenty of food & shopping choices.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your experience on your most recent stay with us. We appreciate your feedback! We are happy to hear that you enjoyed your time with us, and found our location convenient to restaurants and shopping venues. We look forward to accommodating you again in the future! More 

Albuquerque, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a very good experience with the hotel. The only problem was that the soaps and shampoo from the previous guests was still in the bathroom. I had to ask housekeeping to supply me with new soaps and shampoo. Otherwise my stay was excellent. The staff and housekeeping were very helpful to resolve the problem.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience. We are happy to hear that overall you did enjoy your stay with us. I would like to apologize about the soaps and shampoo that was left in your guest room. Please know that we will be sure to address this particular issue with our Housekeeping Team so... More 

United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff at this hotel was great and I will definitely stay here on my next visit. The only thing I would like to see changed is the drink menu in the bar. I would appreciate a full bar over beer and wine.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your review of your recent stay with us. We are thrilled to hear that you enjoyed our hotel and our Team Members. We look forward to having you as our return guest! More 

Albuquerque, New Mexico
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed overnight. We had "closed" on our home in Albuquerque and wanted a good night's sleep before striking out across to our new home in North Carolina. We have driven by this hotel hundreds of times. I always wondered how guests got in and out of the property as it is on San Antonio Avenue which... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write your detailed review of your recent stay with us. We are thrilled to hear that overall you enjoyed your stay with us! We do agree that we have a great location, close to the I-25 freeway, but without the road noise! This makes getting around Albuquerque quick and easy for our guests.... More 

Elephant Butte, New Mexico
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our stay at this hotel was just for overnight. But it is a very nicely decorated, clean and friendly. The room was nice and in good condition. There is a bar, breakfast area and friendly lobby in which to spend time.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your review on your recent stay with us. We are thrilled to here that you found our newly renovated hotel to be nicely decorated, clean and friendly. We hope to have the opportunity to provide accommodations for you on your next stopover in Albuquerque! More 

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