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Hilton Garden Inn Albuquerque / Journal Center

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5320 San Antonio Dr. NE, Albuquerque, NM 87109
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1 room 1 guest
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Hilton Garden Inn Albuquerque \/ Journal Center
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253 Reviews from our TripAdvisor Community

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Traveler rating
    121
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    30
    18
    15
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81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
  • All months
    (253)
  • Mar-May only
    (68)
  • Jun-Aug only
    (89)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (39)
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Houston, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

First room (slated for Non-Smoking) smelled like cigarette smoke. Desk clerk said the adjacent room was a smoking room -- suggested as possible reason. Requested another room. Second room had numerous issues: (1) Urine smell in living area, (2) Rattling A/C compressor, (3) Lumpy, soft mattress, (4) Cheap, creaky wooden floor, (5) Thin walls. Checked out before spending the night... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, General Manager at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again. Michelle... More 

United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at this location on business, on several occasions. I am always happy with the service I receive and the cleanliness of the room. The bed was very comfortable, sheets were clean and the room smelled fresh; You can't really go wrong with the Hilton Brand.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We thank you for your loyalty and are very happy to hear that you always enjoy your stay with us. We look forward to welcoming you back soon! More 

Burbank, United States
1 review
5 of 5 stars Reviewed 1 week ago

After a long day of driving arrived at this Garden Inn and was not disappointed. Excellent staff, the room was really nice, clean and modern, internet worked great. This is a great place to stay for business or family.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that you enjoyed your recent stay with us and we look forward to your next visit to Albuquerque! More 

Silver City, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Just needed a good bed and a place to eat that didn't require driving there. Fit both of those needs. Very clean. Comfortable beds. A/C fairly quiet. Rest of hotel very quiet. Staff was friendly and helpful. My husband loved the cookies and the newspapers in the lobby. Would definitely stay there again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are glad to hear that you enjoyed your short stay with us and we look forward to having you as our guest again in the future! More 

BOISE
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This lobby is very small compared to other Garden Inn. I had to take a few meetings off site, which was a bit frustrating. Their was a smell around the facility that may or may not have been from cigarettes. Overall, a good hotel, not the best of Hilton, but certainly better than other brands.

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your review of your stay with us. It does appear that you stayed with us in December 2014, and I am thrilled to let you know that we have completed a major renovation of our entire lobby area! While the size is the same, we have re-designed the floorplan, allowing for more lounge areas. This includes... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel which is clean and has very comfortable beds. Breakfast is not included, but you can eat at the hotel or walk across the parking lot to Cracker Barrel which is a delightful option. There is a gas station right up the street making your travel simple.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for you review of your recent stay with us. We are so happy to hear that you enjoyed your stay and we look forward to welcoming you back again in the future! More 

KC
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay here years ago and once again this three night stay did not disappoint. They had recently remodeled the lobby and will be doing more in the hotel throughout the year. I didn't even notice any more was needed. The front desk staff and the lady in the restaurant/bar were outstanding! We had a suite with a... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you very much for your review of your recent stay with us. We appreciate your Loyalty to us! We are also thrilled to hear that you enjoyed your time with us. We look forward to having the opportunity to accommodate you again in the future! More 

Hamilton
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was very comfortable, clean and had very nice amenities. They had a restaurant, lounge, pool and hot tub as well as a business center. The front desk employee was extremely helpful and friendly. When we told him my husband was disabled, he made sure to give us a room close to the elevator and allowed us to park... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience with us. We are happy to hear that you enjoyed our hotel and our friendly Team! We look forward to having you as our Guest again soon! More 

Silver City, NM, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

close to medical appointment. On site dining is a plus and the food is excellent. Accommodations are the best. We will stay during our regularly scheduled medical visits as the few blocks are easy to access.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We are happy that you enjoyed your stay with us and found our location convenient to your needs. We look forward to your next stay with us! More 

Arlington, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We loved the Inn, did wish the pool was an indoor/out door pool rather than just in door. The location was near everything we needed to do. It was fun waking to the sky filled with Balloons. Having Cracker Barrel next door was convenient.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience with us. We are thrilled that you enjoyed your time with us. We are so happy that you were able to see some balloons in the sky, too! We hope to have you as our Guest again in the future! More 

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