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Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5 5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Certificate of Excellence 2014
Hilton Garden Inn Albuquerque / Journal Center
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Hilton Garden Inn Albuquerque / Journal Center
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196 reviews from our community

Traveler rating
    91
    54
    24
    14
    13
See reviews for
60
35
15
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Las Cruces, New Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have no complaints about this hotel. It's very accommodating and friendly and pleasant to stay there. Can't comment on the quality of the bed because I have a very bad back and bring an aerobed with me wherever I stay to place ON TOP of the hotel bed. So..on that score I have no opinion. The hotel is really... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are very happy to hear that you enjoyed your accommodations with us. We look forward to having the opportunity to have you as our guest again in the future. More 

Lilburn, Georgia
1 review
4 of 5 stars Reviewed 3 weeks ago

We needed a room on the spur of the moment on our trip. We were on our way to Las Vegas but had to travel this route due to weather in the Colorado Mtns. We got to the point that we couldn't drive anymore, so we stopped and found this hotel. Was what we needed at the time. The breakfast... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that overall you did enjoy your stay with us. I would like to apologize for the confusion on our Breakfast cost. We charge $11.95 per person for our full hot cooked-to-order breakfast. We do hope you will consider staying with us again the next time you find yourself traveling through... More 

Olympia
Top Contributor
124 reviews 124 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I made an online reservation and arrived as planned. Checkin was simple and straightforward. The fellow at the front desk was accommodating and polite. My room was on the 2nd floor around the corner from the ice machine. On the first night, patrons kept slamming the ice room door until around 11 p.m. The second night, the dorks above me... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing this review on your recent stay with us. We are happy to hear that overall you enjoyed your stay with us. We do apologize for the inconvenience you experienced with noise. Please know that you are always welcome to contact the Front Desk anytime if other guests are making too much noise. We are happy to... More 

Gallup, United States
1 review
5 of 5 stars Reviewed December 23, 2014

Place was very clean, staff friendly and helpful. Pool area was also very clean and kid friendly. Pool and spa stayed open late and opened early. Kids loved it. Only issue was the over priced drinks and snacks.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are happy to hear that you enjoyed our pool area. We hope to have the opportunity to accommodate you again in the future! More 

El Paso, Texas
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 22, 2014

We stayed here for the New Mexico Bowl game (Dec 19-20, left on the 21st). Good location, right off I-25 and close to Sandia Casino. Lots of restaurants close by. Decent price for this stay ($89 per night). The room was nice, comfortable bed, but bathroom a bit small. The only peculiarities: Upon unpacking we found a bra in one... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for writing a review of your recent stay with us. We are happy to hear that overall you enjoyed your stay with us, and I'm sure you enjoyed the Football Game as well! We do apologize for the items you mentioned regarding your guest room and will address these concerns with our Housekeeping Department. I'd also like to... More 

Albuquerque, United States
1 review
5 of 5 stars Reviewed December 19, 2014

This was my first stay in the particular hotel in ABQ and I was quite pleased. I have stayed in 3 other hotels in a similar price range in the same general area and this is now the one I will frequent. Staff was extremely courteous, welcoming and helpful. Room was clean and fridge worked perfectly!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are thrilled to hear that you enjoyed your stay with us in Albuquerque and we look forward to have you as our guest again soon! More 

Washington, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 17, 2014

My first room (411) was under a very noisy mechanical room, making it impossible to sleep. My second room (222) had no HVAC. My third room (311) had an inoperable table lamp; and that was just my first night there. My room wasn't made up the second day (but the lamp was fixed at least) There was a note in... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We appreciate all feedback from our guests, both positive and negative, as it allows us to the opportunity to look into areas which may need some additional attention. We are very sorry that you encountered some inconveniences while staying with us, and I assure you that we will address each issue you mentioned in your... More 

United States
1 review
3 of 5 stars Reviewed December 16, 2014

Don't accept the handicap accessible room if you don't need it just to get a king bed! Be prepared to reinter access code every time you use internet. It was difficult to maintain a comfortable temperature in the room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate all feedback from our guests, as it allows us the opportunity to improve. We sincerely regret that you encountered some issues during your stay with us. Please know that we will address both the Wireless Internet and the room temperature issue that... More 

Los Alamos, United States
1 review
5 of 5 stars Reviewed December 9, 2014

Excellent all the way around. The breakfast staff were superb and the meal was one of the best. Our omelet and eggs with bacon and hash browns were so fresh and tasty. We had stayed there before but this time there was a big difference over the past. Much improved. I can only attribute this to the new management.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for posting your review of your recent stay with us. I are thrilled to hear that you enjoyed your stay with us, and that our Breakfast exceeded your expectations. I will be sure to share you kind words with our hard-working Restaurant Team Members. Thank you again for sharing your review and we look forward to having you... More 

Top Contributor
55 reviews 55 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 9, 2014

Was working in the area for the week and opted to stay here instead of the nearby Marriott. Just as close and a great hotel. Would definitely recommend this place to any business travelers as it's got easy access to the freeway and not far from a pile of different restaurants.

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are very happy to hear that our location was ideal for you and you enjoyed your stay with us. We hope you will consider staying with us again on your next visit to Albuquerque! More 

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn
Hotel Style:
#18 Family Hotel in Albuquerque
#26 Romantic Hotel in Albuquerque
#35 Business Hotel in Albuquerque

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