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All 145 Albuquerque hotels

Hilton Garden Inn Albuquerque / Journal Center

3.0 of 5 Hotel   |   5320 San Antonio Dr. NE, Albuquerque, NM 87109
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74%
Ranked #38 of 145 hotels in Albuquerque
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
KKAustin Austin, TX
  • Overview
  • Reviews (148)
  • Photos (44)
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  • Room tips (15)
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148 people have reviewed this hotel

Traveler rating
    64
    43
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    11
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41
27
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Austin, TX
Top Contributor
84 reviews 84 reviews
71 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 1 week ago

If you're looking for a well priced, easy to find place to stay in Albuquerque, this is a great choice. Although there has been a lot of construction in the area lately, this hotel is easy to get to from the highway and conveniently located close to restaurants and other shopping areas. I've had the chance to stay here a... More

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write this review. We are thrilled to hear that you have enjoyed your stay with us on several different occasions. We will be sure to pass on your kind words to our Team Members. We look forward to accommodating you again soon! More

Albuquerque, New Mexico
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I would not recommend this hotel my stay was terrible because of the housekeeping deparment my room did not met my expectations of cleanliness y would not stay here again and i recommend another housekeeping manager that could take care and that could really understand inglish that way she would understand what was the problem with my room

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments regarding your recent stay. We are very disappointed to hear that you had encountered some issues with our Housekeeping Department. We would like to discuss these issues with you further. Please contact the hotel directly and ask to speak with our General Manager so that we may get your personal stay details and hopefully... More

Iowa City, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a typical HGI, though a little on the aged side; everything seemed just a little worn. Was passing through town on July 4th and wanted to stay in a hotel that might have a view of the Albuquerque fireworks (at the Balloon Fiesta Park). Good news was that I got a room on the north side of the... More

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience. We appreciate your honest feedback, and will certainly make sure that we not only clean the windows (as you mentioned they were a little dirty), but we'll also have our Maintenance Department have a look at the toilet in your guest room, along with the A/C Unit. We... More

Templeton, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel in connection with a professional education seminar. Although the facility/ room was nice,the location sucks relative to nearby amenities. One morning the entire hotel had no hot water, and we all froze in the shower. I was comped one night lodging for this, but it still did not make up for what I put up... More

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments regarding your stay with us. We are extremely disappointed to hear that you did enjoy your time with us. We will most definitely discuss with our Restaurant Server that items that you have mentioned, as this is not our Standard of doing business. Thank you again for your comments. More

Torrance, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Luxury hotel stay !! We had advance check-in.. So when we arrived everything for check-in was ready.. All I had to do was sign & show ID. The staff was so nice & friendly.. Gave us a map of the city when we checked in .. We took the aerial-tramway up to the view of the Sandia Peak which was... More

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for writing this very nice review of your recent stay in Albuquerque. We are delighted to hear that you enjoyed not only our hotel, but some of the local attractions and restaurants as well. We look forward to your next trip to Albuquerque and hopefully your next stay with us! More

San Francisco, California
Contributor
13 reviews 13 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We needed a place to stay after a very long day in the car. I waited too long to book the room and tripadvisors #1 was sold out. So I booked 2 queen bed room here. We arrived after 11pm. Check in was easy but the hotel AC in the lobby and halls was out... It was HOT! Our room... More

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your comments regarding your recent stay with us. We are disappointed to hear that you did not find our hotel up to your standards. I do want to apologize regarding our hotel's AC, and let you know that this issue has been addressed. I will also address the room issues you mentioned with our Housekeeping Department.... More

Ogden, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The room was immaculate. The front desk people we knowledgeable and efficient. Cook to order breakfast was great. I would recommend this place to anyone traveling in this area. Easy to locate, right off the freeway.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write this review of your recent stay with us. We are thrilled to hear that you enjoyed our hotel. I will be sure to share your kind comments with the rest of our Team. We look forward to having the opportunity to accommodate you again in the future. More

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was great! We wanted 2 queen sized beds in the room instead of full size, so we chose this hotel. We were not disappointed. Pillows and beds were comfortable and the shower was great! We will stay here every time we travel to and from Colorado.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for writing this review of your recent stay with us. We are thrilled to hear that you enjoyed our hotel and our room with Two Queen Beds! We look forward to your next stay with us! More

Albuquerque, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel staff very friendly and accomidating. Nice location right off interstate but still quite sleeping. close access to shopping and dining on Northeast side of ABQ. I would use this location again. Very nice breakfast and lobby bar.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are thrilled to hear that you enjoyed your stay. We will be sure to share these comments with our entire staff. We look forward to accommodating you again on your next trip to Albuquerque! More

Bend, Oregon
Top Contributor
77 reviews 77 reviews
37 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Not surprised with Hilton but the staff were very helpful and friendly. Rooms top notch. The included breakfast was better than continental but also offered an expanded breakfast you could pay extra for. Internet worked fine. Close to interstate.

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience. We are thrilled to hear that you found our hotel team friendly, and you enjoyed your breakfast and also our Internet. We hope to have the opportunity to accommodate you again in the future! More

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Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr. NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn

44 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#17 Romantic Hotel in Albuquerque #23 Family Hotel in Albuquerque #37 Business Hotel in Albuquerque
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. This Albuquerque, NM hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico and other things to do in Albuquerque. Available meeting facilities along with free business services make this a great place for your next meeting, reunion or getaway. Whether you're with family or on business, we want to help you start your day off right with a delicious cooked-to-order breakfast served in The Garden Grille & Bar(R). Enjoy dinner in The Garden Grille & Bar(R) or if you prefer, order room service. After a long day, enjoy an evening drink in our Lobby Lounge. We also offer complimentary WiFi internet access, and friendly, helpful service. ... more   less 
Number of rooms
94

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