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Hilton Garden Inn Albuquerque / Journal Center

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5320 San Antonio Dr. NE, Albuquerque, NM 87109
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Hilton Garden Inn Albuquerque / Journal Center
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240 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (68)
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Albuquerque, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel has been nicely remodeled, very comfortable and accommodating staff. Will definitely stay here again and recommend to friends. It is located on the north side of town which is becoming a very popular part of town. It is near microbrews, balloon fiesta park and close to many other attractions.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your review of your recent stay with us. We are happy to hear that you liked our newly remodeled hotel and our convenient location here in Albuquerque. We hope to have the pleasure of having you as our guest again soon! More 

Level Contributor
533 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 287 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff is friendly and efficient. Location was perfect for my work, Breakfast is a bit limited. Rooms were nice and rate was reasonable. I had lots of work to do over my three days here and the internet is painfully slow.

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your recent stay with us. We are glad to hear that overall you did enjoy your stay with us. In regards to our Internet, we do apologize that you did not find our Internet speed to be satisfactory. We do offer complimentary wireless Internet to all of our guests. In addition, we offer Premium... More 

HOBBS, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel with friendly staff and a wonderful sitting area in the lobby. The location is right next to the Cracker Barrel restaurant and provides an easy walk across the parking area to a great place to eat and shop without driving a great distance. The food in the hotel restaurant is also a great place to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for sharing your recent stay experience with us. We are happy to hear that you found our staff friendly, you were able to get a good nights' sleep and enjoyed our newly renovated lobby. We look forward to the opportunity to provide accommodations for you on your next visit to Albuquerque! More 

Orange, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hilton Garden Inns in general: Not "The Hilton". The better bet for similar quality and better benefits and lower price is the Hilton's Hampton Inns. Garden Inns expensive, no breakfast included all without higher end amenities. This one is no different. Location: Right off the I-25 at San Antonio on the south side of the street. Squished into a tiny... More 

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your experience with us. While we are happy that you found our hotel "clean and comfortable", we are very sorry to hear that you did not find our location convenient to your needs. Hilton Garden Inn as a brand offers a full-service sit-down restaurant for breakfast. We certainly understand your concern with... More 

Phoenix, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

There's a lack of communication within the employees. It seems like they need more training. Won't be staying here ever again. They almost had me pay for the room twice when I had the room prepaid 2 weeks prior.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We will address the importance of proper communication between our Front Desk Agents so that we can avoid this type of issue in the future. We do apologize for the inconvenience this has caused you.... More 

Albuquerque, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel lobby is beautiful. The pool was very warm and pleasant. The staff was friendly and helpful. They were very personable and always smiling. My room was very quiet and relaxing. I did feel the staff was very interactive. I stayed for three days and interacted with at least five people. All of the staff was engaging and friendly.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you very much for taking the time to share your recent stay experience. I am thrilled to hear that you enjoyed your stay, and our renovations! I am also very happy to hear that you found our Team Members to be friendly and interactive. We look forward to having you as our guest again! More 

Queen Creek, Arizona
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Very nice room with a good AAA discount rate. Newspaper daily, along with water and coffee in the lobby. Easy access just off the I 25 freeway. There are many restaurants very close ranging from Denny's to high end steakhouses.

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for taking the time to share your recent stay experience with us. We are so happy to hear that you enjoyed your time with us. We look forward to having you as our guest again very soon! More 

Belen, New Mexico
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 22, 2015

My brother came to town for a 2 night stay. The first night someone tried to steal their vehicle from right next to the front door at this hotel. The Hotel staff, including the management have made this situation even worse as they wait to get the steering column replaced over father's day weekend. The hotel staff has been rude... More 

Was this review helpful? Yes 2
Hilton G, General Manager at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up, ensuring that you and future guests are taken care of. If I can assist you further, certainly let me know. Thank you. Thank you, Michelle Rankin General Manager (505) 314-0800 More 

1 review
1 of 5 stars Reviewed June 22, 2015 via mobile

Parked right outside the front door and got robbed, they tried to steal our vehicle. The manager and other workers at the front desk were very rude to us. Got charged a damage deposit twice. We tried to have dinner at the restaurant. The $26 steak was the toughest piece of meat I've ever tried to eat. The tortilla soup... More 

Was this review helpful? Yes
Hilton G, General Manager at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up, ensuring that you and future guests are taken care of. If I can assist you further, certainly let me know. Thank you. Thank you, Michelle Rankin General Manager (505) 314-0800 More 

odessa, United States
2 reviews
3 of 5 stars Reviewed June 22, 2015

rooms were fine. bathrooms was dirty and no toilet paper when we arrived. go to watch tv, only a few of the channels worked. called downstairs they brought a kid in to see what was going on he couldn't figure it out. my daughters room had all the channels working next morning they had lost all the cable. it was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of being able to fix issues immediately.... More 

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