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Homewood Suites by Hilton Albuquerque - Journal Center

Certificate of Excellence
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5400 San Antonio Avenue, Albuquerque, NM 87109
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Double HHonors Points
Homewood Suites by Hilton Albuquerque - Journal Center
Best prices for: 1 room 1 guest
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Ranked #33 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Scott S Harlingen, Texas
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207 reviews from our community

Traveler rating
    108
    52
    21
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    10
See reviews for
59
32
11
75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harlingen, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This Homewood Suites is nice, The rooms were good. Everyone was nice at the hotel. I did purposely book this Homewood Suites based on the reading the introduction on the Hilton.com website. It stated that it has a manager happy hour with beer and wine. This was so untrue. Only water, tea and coffee was served, that was very disappointing.

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ROckville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I spend weeks every month in this hotel. I have tried the others in the area, but the suites accommodations, friendly staff and cleanliness makes Homewood Suites my hotel of choice in ABQ! The electronic check in and room selection for Hilton Honors members is an added bonus.

Review collected in partnership with Homewood Suites by Hilton

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Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

It's good to hear from you and we greatly appreciate that you've taken the time to share your five star review! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Your loyalty is truly appreciated and we can't wait to see you again! More 

Roswell, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I took a group of students for a competition. This hotel was great. It provided complimentary breakfast and dinner, which save the students some money; however, we did not feel that we sacrificed quality for these benefits.

Review collected in partnership with Homewood Suites by Hilton

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Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are very happy to discover that you had such a pleasant experience with us. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to impress you again during your next visit and we thank you for sharing your experience. More 

Dover, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I was always greeted with a warm reception anytime i was near a staff member. I love staying where the staff seems to love their job. The complimentary breakfast was excellent and rooms were quiet and clean. Everything i could have asked for.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home in our... More 

Georgetown, Colorado
Top Contributor
164 reviews 164 reviews
65 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed February 7, 2015

Just stayed four nights in this facility due to its location. While I can't make enough positive comments about the staff, the ownership team must really squeeze every penny out of this hotel. My bathroom sink was cracked, tub had a big divit, and minimal number of waste baskets for a suite. Cutting corners was also noticed in the breakfast... More 

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Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay at our hotel. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. It's important for us to impress our guests and your comments... More 

Minneapolis
Top Contributor
66 reviews 66 reviews
11 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed January 29, 2015

I really wanted to like this hotel as they had a nice lasagna supper ready for us when we checked in after hours on the road. The room was mostly clean except for some of the corners and the bathroom door full of hairspray spots. However, we had the worse night sleep in a hotel that we have had in... More 

Was this review helpful? Yes
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

I am very sorry to hear of the difficulties you experienced during your recent stay with us. I am very sorry for the disturbance that the vibrating noise caused. This issue is being addressed with our staff and management. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing... More 

Portales, United States
1 review
4 of 5 stars Reviewed January 26, 2015

Staff were great. Hotel was very clean except for lounge chair in the room. It was covered in stains. Didn't want to touch or sit on the chair. Bad first impression. Everything else was fantastic. I would stay here again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are so glad that you were impressed with our service and hospitality. I do apologize for lounge chair, though I am glad you found the room to be clean and comfortable. We're glad you had a great time with us and we look forward to serving you again. More 

Baltimore, Maryland
Top Contributor
87 reviews 87 reviews
41 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 9, 2015

The hotel itself is kind of jammed beside a Hilton Garden Inn. You twist around out front to get to the parking along one side. Breakfast was ok. The room was a bit cramped with no real place to put your luggage. I was solo with 3 weeks worth of accumulating luggage, but fit easily. A couple would be more... More 

Was this review helpful? Yes 1
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

I'm happy to hear that we were able to meet your expectations in many ways, though I am sorry that you found the room a bit cramped. We appreciate how you have let us know what areas of our service impressed you and which were lacking. Thank you again for taking the time to share this experience. More 

Alexandria
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2015

Excellent place to stay. The entire place is clean and the service staff was exceptionally good. The hot breakfast in the morning and the internet access was all we used but we could see the pool and other amenities were well taken care of.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for leaving your five star rating of our hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! More 

Denver, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2015

The room was very clean and I really enjoyed the breakfast. Check-in process was a breeze and the front desk person was very informative about places to eat and things to do in the area. Definitely recommended to other travelers!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are pleased to learn that you enjoyed a pleasant experience with us when it comes to breakfast, cleanliness, and check-in process. Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work More 

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