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Homewood Suites by Hilton Albuquerque - Journal Center

Certificate of Excellence
4.0 of 5
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5400 San Antonio Avenue, Albuquerque, NM 87109
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Homewood Suites by Hilton Albuquerque - Journal Center
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Ranked #27 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
phil162tn Amarillo, Texas
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213 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amarillo, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is an excellent example of Homewood Suites. I always check Homewood first when I travel because I am never disappointed. This Homewood certainly does not disappoint. Everything was superb. The staff, the rooms, the free internet and free hot breakfast were all great. Good job Homewood Albuquerque - Journal Center.

Review collected in partnership with Homewood Suites by Hilton

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Aztec, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Exactly what we've come to expect from Hilton brand hotels: rooms clean enough to walk around barefoot, nice furnishings, comfortable beds, and friendly staff. The complimentary hot breakfast buffet had a nice variety to please everyone in our family. The pool was clean and not over-chlorinated. Thank you for making us feel at home.

Review collected in partnership with Homewood Suites by Hilton

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Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I’m especially glad that your family enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. It means a lot to us that you've allowed us to be such... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I really liked the way the suite that we got was designed. Small and simple, it has all the things I needed to stay comfortable. At the entrance, there was a little kitchen to the right, and a big refrigerator to contain all the food you can buy for a month. Next to it is the sofa bed, facing the... More 

Review collected in partnership with Homewood Suites by Hilton

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Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are excited to learn that we made such a great impression during your recent stay. It means a lot to hear from guests who are satisfied with all of our services and amenities. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again. More 

Clarksville, Tennessee, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff is great and the breakfast is always good. The evening reception is always a treat and good. good clean room and very comfortable. The pool and fitness room are a nice plus. I recommend staying here when in Albq.

Review collected in partnership with Homewood Suites by Hilton

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Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

It is wonderful to hear from you! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I’m especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. We appreciate your loyalty and look forward... More 

Highlands Ranch, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a Hilton Diamond member, these guys rolled out the red carpet. "Manager's Reception" was very nice. The property felt a lot more like a home --vice a hotel. Walking distance to Cracker Barrel and gas station right across the street. Easy access to I-25. During my check-in, staff was attending to another guest's emergency. However, they were professional in... More 

Review collected in partnership with Homewood Suites by Hilton

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Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Thank you so much for taking the time to share this five star experience with our management, staff, and future guests and for giving us the opportunity to recognize our staff for exemplary work! We can't wait to give you... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in a king suite room and were very happy. For the most part, the room was clean. The arm of the chair in the living room was a little spotty, but easily avoidable. My kids slept on the sofa bed and when we pulled out the bedding, the blanket was still damp from being washed, so it had... More 

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for leaving your five star rating of our hotel. I'm very glad that you enjoyed your stay and that most of our amenities lived up to your expectations. I do apologize for the issues that you mentioned though, but we are very pleased to hear that our staff was able to make sure that they were... More 

Harlingen, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

This Homewood Suites is nice, The rooms were good. Everyone was nice at the hotel. I did purposely book this Homewood Suites based on the reading the introduction on the Hilton.com website. It stated that it has a manager happy hour with beer and wine. This was so untrue. Only water, tea and coffee was served, that was very disappointing.

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for taking the time to write this thorough and insightful review. I am happy to see the high rating; yet I regret to hear of your dissatisfaction with the complimentary drinks at the evening reception. We appreciate your high rating and are very glad that this annoyance didn't detract too much from your overall experience with... More 

ROckville, United States
1 review
5 of 5 stars Reviewed February 25, 2015

I spend weeks every month in this hotel. I have tried the others in the area, but the suites accommodations, friendly staff and cleanliness makes Homewood Suites my hotel of choice in ABQ! The electronic check in and room selection for Hilton Honors members is an added bonus.

Review collected in partnership with Homewood Suites by Hilton

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Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

It's good to hear from you and we greatly appreciate that you've taken the time to share your five star review! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Your loyalty is truly appreciated and we can't wait to see you again! More 

Roswell, United States
1 review
5 of 5 stars Reviewed February 24, 2015

I took a group of students for a competition. This hotel was great. It provided complimentary breakfast and dinner, which save the students some money; however, we did not feel that we sacrificed quality for these benefits.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are very happy to discover that you had such a pleasant experience with us. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to impress you again during your next visit and we thank you for sharing your experience. More 

Dover, United States
1 review
5 of 5 stars Reviewed February 21, 2015

I was always greeted with a warm reception anytime i was near a staff member. I love staying where the staff seems to love their job. The complimentary breakfast was excellent and rooms were quiet and clean. Everything i could have asked for.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home in our... More 

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