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Homewood Suites by Hilton Albuquerque - Journal Center

Certificate of Excellence
4.0 of 5
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5400 San Antonio Avenue, Albuquerque, NM 87109
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Homewood Suites by Hilton Albuquerque - Journal Center
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Ranked #29 of 148 Hotels in Albuquerque
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Tw S Anthony
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230 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Anthony
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

It was a descent place to stay I have stayed at better Homewood suites with bigger swimming pool better fitness area and complimentary drinks in the evenings... The bed was comfortable but could have been better... Made noise anytime I turned over

Review collected in partnership with Homewood Suites by Hilton

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Tennessee
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Check in was fine and then problems appeared. The next day the elevator was not working. Two different signs were posted. The first at the desk said elevator was not working. The sign at the elevator stated due to weather. The sign at desk said staff would be available to assist with luggage for guest on upper floors. This was... More 

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Denver, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice room, clean and fresh. No problems - perfect for business traveler. The Hotel is a small one, so the fitness center is small, but since it is a small hotel, there was no problems for me getting my run done on the one treadmill.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are so happy to know that you enjoyed your stay with us. It’s great to know that you were able to enjoy using some of our amenities. We would love to have you back and we hope to see you again soon. More 

Omaha, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel was clean & comfortable. The staff was very courteous & made us feel very welcome. The fact that they lock the front door in the evening & we had to call the lobby to gain entry for check in was a little disconcerting, but the employees were very friendly. The parking lot was well lit.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel welcome. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for sharing this review. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for two weeks while in Albuquerque on business. The hotel was very nice, as I'm sure many of the hotels in the area are. What makes this hotel different from others I have stayed at is the staff. I could not have asked for a friendlier group of people! They were all so welcoming and... More 

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed. I... More 

Bridgeville
1 review
5 of 5 stars Reviewed 3 weeks ago

Traveled for a Wedding, all of the personal at this hotel were extremely helpful with areas that I needed to travel to. Copies of maps and destination copies were made available to us. Location of this hotel was centrally located for us to tour the city. Everyone at this hotel was more than eager to assist us in any way... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We want you to feel like family and if our staff is making you feel this welcomed and at home, then... More 

Orange County,Ca
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 16, 2015

We have stayed at plenty Homewood Suites throughout the US and this one seemed different because the rooms felt outdated and bug infested outside . Although some aspects of the hotel were typical to Homewood Suites style, it didn't feel like a Homewood Suites..don't know how to describe it. However, everything else was great and I would stay here again... More 

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We want to apologize for the issues that you experienced and for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room, though we are very pleased to hear that you were still able to enjoy your stay. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those... More 

Las Cruces, New Mexico, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 3, 2015

I have made it a habit to stay at Homewood Suites for several years now. In general, I will go as much as 1 hour out of the way to stay there versus staying someplace else. We stayed there the Sunday prior to Memorial Day. Sadly, this was not the best experience we have had. They were primarily minor issues,... More 

Was this review helpful? Yes 1
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

It saddens us to hear that you had a disappointing experience at our hotel. Thank you for letting us know about it and be rest assured that it will be investigated and acted upon. Please accept our sincere apologies that the issues you raised were not addressed properly and that you did not get the treatment befitting a valued guest.... More 

Florissant, Colorado, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 29, 2015

Hotel was close to our destination, clean room with just enough space for 3 people (king and sofa bed). Breakfast had an excellent variety for this GF eater. Our room had efficiency kitchen and full size fridge which was very handy; even had a toaster. If we visit Albuquerque again will most likely come back to this hotel. Good value... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you so much for this great review you have of our hotel. We are so glad to know that you enjoyed your stay with us. We will definitely fix the access door and thank you so much for raising this issue to us. We hope that you’ll visit us again and we do hope to see you and your... More 

Tsaile, United States
1 review
5 of 5 stars Reviewed May 20, 2015

This was a very friendly and helpful establishment. There was no lie in the making you feel at home. Great visit and a great place to stay. Then to top it off not only was complimentary breakfast available so was an evening reception. Too bad only Monday-Thursday, so we only got one night out of the two we stayed.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are happy to hear that you enjoyed our hospitality and complimentary breakfast! We appreciate your acknowledgment of the efforts of our staff to make you feel at home, being friendly, helpful, as well as the opportunity to let them know that they're doing a great job! We look forward to your next visit! More 

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