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Homewood Suites by Hilton Albuquerque - Journal Center

Certificate of Excellence
4.0 of 5
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5400 San Antonio Avenue, Albuquerque, NM 87109
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Homewood Suites by Hilton Albuquerque - Journal Center
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Ranked #32 of 147 Hotels in Albuquerque
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Lettie N Tsaile, United States
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221 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tsaile, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was a very friendly and helpful establishment. There was no lie in the making you feel at home. Great visit and a great place to stay. Then to top it off not only was complimentary breakfast available so was an evening reception. Too bad only Monday-Thursday, so we only got one night out of the two we stayed.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are happy to hear that you enjoyed our hospitality and complimentary breakfast! We appreciate your acknowledgment of the efforts of our staff to make you feel at home, being friendly, helpful, as well as the opportunity to let them know that they're doing a great job! We look forward to your next visit! More 

Denver, Colorado
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here on our way to Colorado and had a pleasant experience. The thing that stuck out most was the outstanding service we received from the employees. The front desk recommended a good Mexican restaurant called Sadies, which had good authentic food. The room was clean and we probably got the best rest on our whole trip by sleeping the... More 

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Farmington, New Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

Very greatful to find this Hotel! Resonably priced too. Checked in very late. Ray, at the front desk was very kind. Waited at the side door to make sure I got in from my car safely. The room was lovely, clean, very comfortable. I had a bit of a tough time figuring out the remote control. I know I could... More 

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am pleased to learn that you enjoyed the value and the amenities of our hotel! It is very rewarding to... More 

Prescott Valley, Arizona
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife, her sister, our brother in law and I stayed for three nights in May. Both of the rooms were very clean and comfortable and all of us liked the accommidations. What made a good deal (we booked a couple months in advance and got a great price!) even better is the fact that we stayed Sunday thru Wedensday... More 

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed. It is so rewarding to hear that we were able to provide... More 

EL Paso, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I especially like this hotel for the full refrigerator and Freezer. I drive and carry a cooler with freezer blocks which do not fit in most hotel freezers but they do in this one. The dinner buffet is wonderful and the breakfast the best; eggs, bacon, fruit, oatmeal, and yogurt. There's something for everyone.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

I can't begin to tell you how much we enjoyed reading this review. I am very pleased to learn that you enjoyed the breakfast offered at our hotel, which includes, eggs, bacon, fruit, oatmeal, and yogurt. Thank you for your feedback! More 

ABQ, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

I was waked up by different kinds of noise in the middle of night in 4 of 5 nights. Asked twice for room change but was told not available for the same kind of room. Can't you upgrade? Changed after my third time request and finally had a better sleep. What a nightmare! I would never stay homewood suites again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues right away. Thank you so much for bringing this matter to our attention. I hope that you will consider staying with us again so that we can have another... More 

Dallas, Texas
2 reviews
1 of 5 stars Reviewed 4 weeks ago

When we got to the room, we killed a cockroach in the bathroom, and a few minutes later there was another!!!! We LEFT as fast as are feet would take us!! This hotel has to have a total infestation! Do not stay here!!! They apologized at the front desk and did not charge us.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We hope to see you again someday and to transform your opinion of our hotel and... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

During my week long stay, I encountered problems with a noisy AC unit. Even after a work order was place the unit was louder than I could handle. A quick call to the front desk and Victoria had everything solved. I was able to switch rooms and enjoy the peace and quiet. In fact, about 10 minutes after settling into... More 

Was this review helpful? Yes
Inn_Keeper_NM, Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. We can't thank you enough for sharing the ways that we were able to impress you and the ways that... More 

Amarillo, Texas
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is an excellent example of Homewood Suites. I always check Homewood first when I travel because I am never disappointed. This Homewood certainly does not disappoint. Everything was superb. The staff, the rooms, the free internet and free hot breakfast were all great. Good job Homewood Albuquerque - Journal Center.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for letting us know how impressed you were with our services and amenities such as our free internet and free hot breakfast. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon. More 

Aztec, United States
2 reviews
5 of 5 stars Reviewed April 15, 2015

Exactly what we've come to expect from Hilton brand hotels: rooms clean enough to walk around barefoot, nice furnishings, comfortable beds, and friendly staff. The complimentary hot breakfast buffet had a nice variety to please everyone in our family. The pool was clean and not over-chlorinated. Thank you for making us feel at home.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Inn_Keeper_NM, Guest Relations Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I’m especially glad that your family enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. It means a lot to us that you've allowed us to be such... More 

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