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TownePlace Suites Albuquerque Airport

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2400 Centre Ave SE, Albuquerque, NM 87106
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TownePlace Suites Albuquerque Airport
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97 Reviews from our TripAdvisor Community

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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (97)
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    (23)
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    (35)
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Houston, Texas
2 reviews
1 of 5 stars Reviewed 1 week ago NEW via mobile

Had previously stayed here 3 years ago. When we checked in and saw our room we were shocked. The sofa bed was so filthy and the side chair was shredded and dirty. We checked out immediately. We were very disappointed.

Was this review helpful? Yes
Albuquerque, New Mexico
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Though the rooms are a little less than perfect, they are very adequate. We stayed in a 2-bedroom suite with our kids and it was better than expected. The small kitchen is a great asset. The pool and outdoor grill make this a nice place to stay for a longer period. Our family of 4 stayed while I was on... More 

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Houston
Level Contributor
80 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stopped in Albuquerque for a one night stay. The front desk clerks were pleasant and helpful. The breakfast attendant was on the ball. Rooms were updated and clean. Breakfast was ample: cereal, breads, waffle maker, hard boiled eggs, yogurt, etc.

Was this review helpful? Yes
GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear HoustonTexasDad: Thank you for taking the time to share your experience during your recent stay at our hotel. We are glad to hear that our staff was both helpful and courteous in your time with our hotel. We hope that when you come to Albuquerque again, you will make us your choice in accommodations! Thank you for staying with... More 

Belton, Texas
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here last night on our road trip west and got a two bedroom suite on the first floor. Both rooms were relatively clean as were the beds but the sofa bed in the living room was rather gross. My husband was going to pull it out to use it for the night when he noticed a beetle of... More 

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GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear eieio2006: My most sincere apologies for your recent stay at our hotel. It is greatly disappointing to not only myself, but the staff, that you had these types of issues. I have shared your comments and we are addressing the defects you discovered with our Housekeeping department. This is not the standard by which we operate daily and we... More 

Salt Lake City
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We are Marriott frequent flyers at the platinum premium level. There are four Marriott properties in this immediate area. We normally stay at the residence inn which is superb. This marriott does NOT live up to Marriott standards. IN the middle of the night 1am water started dripping from the ceiling onto the bed and quickly started to fill a... More 

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GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear neon8tl1: My most sincere apologies for the inconveniences you experienced during your recent stay. We did experience some building issues from the very heavy rain and hail this week and we apologize that it affected you and your family. While it does not excuse the situation, we are glad to hear that our staff reacted swiftly, efficiently, and professionally... More 

Bullhead City, Arizona
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 30, 2015

Stayed here on our way home from Texas. Room was clean and it was nice to have a large fridge for our snacks and drinks. The hotel is clean over all and staff was nice. It would be nice for them to have one of those awning things at the front door in case of inclement weather but it's not... More 

Was this review helpful? Yes
GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear Abraham H: Thank you for your kind review - we are delighted that we surpassed your expectations! Yes, all of our suites are equipped with a kitchen which includes a full size refrigerator. I'm glad that was helpful during your stay and assisted with making you and your family more comfortable. We will definately provide your feedback regarding the... More 

Tigard, Oregon
Level Contributor
481 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed May 26, 2015

Have stayed here on other occasions as it is handy to the airport. Staff was personable and room was adequate. However, the furniture in the living area really needed replacing as they were obviously worn out. Beds, on the other hand were very comfortable and room was clean. Dishes had also been left in the dishwasher in the kitchenette. Bathroom... More 

Was this review helpful? Yes
GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear Harry M: Thank you for taking the time to review our hotel and share your experience. We take great pride in our hotel and strive to exceed our guests' expectations everyday. We are addressing the issue you encountered with the fabric on the furniture and Marriott expects to have an acceptable fix from the manufacturer soon. We apologize for... More 

Seattle, Washington
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 25, 2015

this is subpar. The kitchen is nice. The bowls of fruit are great. But the weird stain in the bathtub and the dreary looking towel that should be retired leave one to believe this is a good hotel to wear socks at. This hotel is near 2 other Marriotts. If I cane back I'd consider another Marriott.

Was this review helpful? Yes 1
GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear poseaur247: My apologies for the issue you encountered during your recent stay at our hotel. We do pride ourselves on delivering the cleanest and most comfortable of accommodations and I am very disappointed to hear that we did not deliver on that promise during your stay. I would like the opportunity to make this right with you if you... More 

Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 12, 2015

I needed an extended stay hotel for approximately 75 days while waiting for housing in the Albuquerque area. Ecstatic with my TownePlace Suites choice! The room is very spacious and has plenty of storage for an extended stay. The kitchen is well stocked with all essentials. I checked in early on a Saturday, and Samuel, the front desk agent, was... More 

Was this review helpful? Yes 1
GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear Wendy M: Thank you for your kinds words about our hotel and our staff - we truly appreciate it! I'm so glad that you were comfortable and well looked after as we strive daily to exceed all of our guests' expectations! I hope when the need arises for an extended stay hotel you will again choose the TownePlace Suites... More 

Phoenix, Arizona
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed March 6, 2015

We stay at the TownePlace Suites Albuquerque Airport for three night. Nothing but, good things to say about the staff and the rooms. I would like the point out one specific thing. We were traveling in from Phoenix and we don't get snow at all. So I forgot to bring a something to brush off the snow. The assistant gm... More 

Was this review helpful? Yes 2
GMFairfieldTownePlc, General Manager at TownePlace Suites Albuquerque Airport, responded to this review

Dear tyler s: We appreciate your kind review of our hotel and services. I want to also thank you for recognizing our Assistant General Manager - I would agree that he definately went above and beyond to assure our guests' could leave the parking lot safely! It was considered the "storm of the year" and brought 5-6 feet of snow... More 

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