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Crowne Plaza Albuquerque

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1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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1 room 1 guest
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Crowne Plaza Albuquerque
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palm Springs, California
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This has got to be one of the worst Crowne Plaza Hotels in the entire chain. It is a lovely property and had glory days in the past as another brand. It is resting on its laurels and so is the staff. The worst internet service of any hotel I have stayed with and this is a curse for any... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to complete a review regarding your past stay. I am very happy we were able to talk in person while you were in house and that we discussed the issues you had. Thank you again for your time and review. More 

Springfield, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed here with my teens recently and wished we would have slept in the car, as that would have been more comfortable and relaxing. Bad sour smell upon walking into the room. The WiFi was down and I was told this was normal. The beds were not comfortable. TV had fuzzy reception. Unable to regulate temperature in the room... More 

Was this review helpful? Yes 1

Travelers are raving about these Albuquerque hotels

Littleton, Colorado
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Crown Plaza has a great discount program with the Entertainment Book, so the rate for our room was really great. It is an older hotel, with nicely done rooms and bathrooms. Towels were a little worn. Given the price we paid, it was an excellent value. The entire staff was super friendly. We enjoyed sitting on the bar patio in... More 

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albuquerque, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here over the weekend and loved this hotel. Alexandria the front office manager was very helpful accommodating my reservation. From the moment we checked in to the moment we checked out the staff was very friendly. Room was spacious and very clean. My daughters loved the outdoor pool and I really enjoyed drinking mojitos by the pool (Nikki... More 

Was this review helpful? Yes 1
Wolfe City, Texas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a nice hotel at a reasonable price. They have an outside pool and you can swim in the inside pool at their sister hotel in the back. The inside pool has a hot tub and sauna. Parking is crowded so you will probably have to park in the back. They do not offer a complimentary breakfast.

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

SharnLW- Thank you for taking the time to complete a TripAdvisor review based off your past experiences at the Crowne Plaza Hotel in Albuquerque! We are very happy to read that you enjoyed our hotel as well as our amenities! Our pool is great for summer and I am glad that you found our indoor pool as well. Yes, we... More 

Santa Fe, New Mexico
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 20, 2015

The Crowne Plaza's spacious room, comfortable bed, superb climate control, and attention to amenity detail. e.g. aroma sleep therapy spray made my night very restful. The Crowne Plaza has on site restaurants that serve excellent food. One draw back was slow WiFi. I was told by a staff member that WiFi service is scheduled for an upgrade.

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Shaufnm1-Thank you for the many wonderful comments you have provided us with in your review. It is always great to hear about our guests enjoying more than one aspect of our hotel. Our restaurants are very convenient and thank you for the compliments regarding your meal. We do understand that WiFi can be a little slow, and comments like yours... More 

El Paso, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 1, 2015

The hotel's front desk staff were excellent! The restaurant was superb! Room #216 was in need of attention. Two rather large cockroaches were crawling around in the middle of the night. Once I disposed of them, I had a difficult time going back to sleep thinking that there might be other roach friends in the room. Upon checkout the next... More 

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Tracie J, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

WorldTravler- Thank you for taking the time to complete a review regarding the experiences you had during your past visit at the Crowne Plaza. We are so disappointed in ourselves that your stay was not at the standard we take pride in. Feedback like yours helps us to grow and learn from our mistakes to better ourselves for future guests.... More 

Las Vegas
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 24, 2015

I used a different site to book this room. The reviews were good. I have a different perspective..... the positives are that all employees involved were very friendly and helpful. The front desk area was beautiful but that is where it stops. I noticed that they had some carpeting becoming frayed in the hallways. There was dust on the booth... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to complete a review regarding your past experiences. Thank you for the many wonderful compliments regarding the lobby and our staff. We wish that everything else about your stay would of been to your liking. Your feedback is important to us and has been shared to all of our staff. Thank you... More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed June 24, 2015

Please Void the review concerning our wedding 6/13/15 Crowne Plaza in Albuquerque NM. Carlos was wonderful and very professional and only did as the Groom and I asked with the immature guest we had attending our event. I would have our wedding here again planning the wedding with Cassie was not stressful and very easy, after the problems that we... More 

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Denver, Colorado
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 23, 2015

When we made this reservation at the Crowne Plaza in Albuquerque I really didn’t know what to expect. The parking lot was packed when we arrived and it appeared that the hotel was full, but we were checked in quickly and professionally. The hotel lobby and public areas seem to be clean and recently redecorated. We stayed in the tower... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Terry N- Thank you for the many wonderful compliments and comments regarding the Crowne Plaza Hotel in Albuquerque! Coming in and not knowing what to expect can be a scary thing but it sounds like you enjoyed pretty much everything about your stay. As you noticed, our rooms do not come equipped with fridges, microwaves or safes. For future reference,... More 

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