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Crowne Plaza Albuquerque

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1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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Crowne Plaza Albuquerque
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Crowne Plaza Albuquerque
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128 Reviews from our TripAdvisor Community

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Traveler rating
    33
    52
    21
    11
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Santa Fe, New Mexico
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Crowne Plaza's spacious room, comfortable bed, superb climate control, and attention to amenity detail. e.g. aroma sleep therapy spray made my night very restful. The Crowne Plaza has on site restaurants that serve excellent food. One draw back was slow WiFi. I was told by a staff member that WiFi service is scheduled for an upgrade.

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Shaufnm1-Thank you for the many wonderful comments you have provided us with in your review. It is always great to hear about our guests enjoying more than one aspect of our hotel. Our restaurants are very convenient and thank you for the compliments regarding your meal. We do understand that WiFi can be a little slow, and comments like yours... More 

El Paso, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel's front desk staff were excellent! The restaurant was superb! Room #216 was in need of attention. Two rather large cockroaches were crawling around in the middle of the night. Once I disposed of them, I had a difficult time going back to sleep thinking that there might be other roach friends in the room. Upon checkout the next... More 

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Tracie J, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

WorldTravler- Thank you for taking the time to complete a review regarding the experiences you had during your past visit at the Crowne Plaza. We are so disappointed in ourselves that your stay was not at the standard we take pride in. Feedback like yours helps us to grow and learn from our mistakes to better ourselves for future guests.... More 

Travelers are raving about these Albuquerque hotels

Las Vegas
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 24, 2015

I used a different site to book this room. The reviews were good. I have a different perspective..... the positives are that all employees involved were very friendly and helpful. The front desk area was beautiful but that is where it stops. I noticed that they had some carpeting becoming frayed in the hallways. There was dust on the booth... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to complete a review regarding your past experiences. Thank you for the many wonderful compliments regarding the lobby and our staff. We wish that everything else about your stay would of been to your liking. Your feedback is important to us and has been shared to all of our staff. Thank you... More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed June 24, 2015

Please Void the review concerning our wedding 6/13/15 Crowne Plaza in Albuquerque NM. Carlos was wonderful and very professional and only did as the Groom and I asked with the immature guest we had attending our event. I would have our wedding here again planning the wedding with Cassie was not stressful and very easy, after the problems that we... More 

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Denver, Colorado
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 23, 2015

When we made this reservation at the Crowne Plaza in Albuquerque I really didn’t know what to expect. The parking lot was packed when we arrived and it appeared that the hotel was full, but we were checked in quickly and professionally. The hotel lobby and public areas seem to be clean and recently redecorated. We stayed in the tower... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Terry N- Thank you for the many wonderful compliments and comments regarding the Crowne Plaza Hotel in Albuquerque! Coming in and not knowing what to expect can be a scary thing but it sounds like you enjoyed pretty much everything about your stay. As you noticed, our rooms do not come equipped with fridges, microwaves or safes. For future reference,... More 

Rockville, Maryland
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 22, 2015

The hotel was clean. TV had a terrible remote control (maybe old batteries?) and several of the channels (American Movie Classics, for one) had no sound. Another (Spanish) channel was blaring as I would surf past it. Space under TV for refrigerator was empty. Conference rooms were decent and temperature control was good. Outdoor temps were in the high 80's... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Joe S- Thank you for taking the time to complete a review regarding your experiences at the Crowne Plaza Hotel. We appreciate the feedback you have provided us with today. We strive off both the good and bad experiences that guests have when staying with us. The issues with the TV and remote have been give to our Executive Engineer... More 

Hillsboro, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 14, 2015

Walked in at 12:30 which is before check in. However I am a platinum member with priority check in. Was ok with waiting until 1pm if I had to. Without even looking at his computer the front desk agent just stated we have no rooms for at least 2 more hours but closer to 3 probably. Didn't ask my name,... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Jason M- Thank you for taking the time to provide us with a review regarding the experience you had with the front desk at the Crowne Plaza. As a Platinum member of IHG, early check-ins are provided upon availability. Please accept our apologies that we were not able to get you a room when you came to check-in. When our... More 

1 review
1 of 5 stars Reviewed June 13, 2015 via mobile

The "food and beverage manager" was the rudest, most unprofessional person I have ever dealt with. He told several families with small children that they would have to split up at different tables because the only open tables we were sitting at had no wait staff. He harassed several families telling us to move and when someone at our table... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Sgabaldon- Thank you for taking the time to complete a review regarding the experiences you had during your past stay. At Crowne Plaza we pride ourselves on customer service and food quality, We are sorry to hear about the sub par quality experience you and your family received at a recent wedding at the Crowne Plaza. Please be aware Crowne... More 

Los Alamos, New Mexico
Level Contributor
111 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed May 17, 2015

Nicely redecorated and appointed. They make much of the balconies, which are tiny and not useful until you're on a higher floor. Like many somewhat upscale establishments, no refrigerator or microwave, which is kind of annoying. Foofy hair and hand products that seem to be mostly rebranded "usual stuff." But it lends an air of fun. Plenty of pillows, good... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to complete a review regarding the experiences you had at our past stay! We are ecstatic to read that you enjoyed our property, the room and our staff. We always strive to provide the best customer service here at the Crowne Plaza. Our location has its ups and downs do to the highways but... More 

Lubbock
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed May 11, 2015

We reserved one room with 2 queen beds for 4 people over TWO MONTHS BEFORE our trip. Upon arrival, we signed the check-in that documented a room with 2 queen beds. We entered our room and it had a king bed and a fold out couch, 3 towels and 2 cups - not a room for 4 people. Then, the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear ColdStar, We really appreciate the review that you have posted for our hotel. We are pleased to know that you liked the food and the staff at our restaurant. Be that as it may, we would like to extend our sincerest apologies for the inconvenience that you have encountered during your stay with us specifically with the room reservation.... More 

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