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Crowne Plaza Albuquerque

3.0 of 5 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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Crowne Plaza Albuquerque
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Crowne Plaza Albuquerque
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100 reviews from our community

Traveler rating
    26
    40
    17
    9
    8
See reviews for
24
23
1
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colorado Springs, Colorado
Top Contributor
115 reviews 115 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As an out of towner I am not sure I would go here unless directed because of circumstances since it is in a rough neighborhood and not convenient to what you would come to ABQ for, That said, the hotel does a very good job to provide a nice room, pleasant experience with all inclusive facilities. Great for wedding receptions... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the many wonderful compliments you have left in your review about your past stay at the Albuquerque Crowne Plaza! We are truly delighted you enjoyed your room, the amenities and the experience was up to par! We look forward to having you back with us in the near future. Thank you again for your time and review. More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed here while in town for a conference. This was the overflow hotel across town from where the conference was being held, so it was already inconveniently located. The hotel is not in a great part of town, kind of industrial and near the intersection of a number of highways. The hotel restaurant was not great and there wasn't... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to write a review on our hotel. We appreciate the feedback you have provided us with and your thoughts and concerns have been shared with all of our staff. We strive off feedback, both good and bad. It helps us grow as a hotel and we use issues as learning lessons for our staff.... More 

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2014

I work for the same chain, and it was such a wonderful experience to stay in this hotel! I would recommend it to anyone...and I am strict about customer service. I was greeted by friendly/professional staff, put on the exectutive floor, given a very comfortable and quiet room. Due to being exhausted, I decided to stay in my room and... More 

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 20, 2014

Place is full of roaches, outside and inside rooms. 1st nite there was a roach in bathroom &dirty towels, 2nd nite roach in bathroom and no towels had to call front, 3rd nite 2 roaches in doorway, I hit it and it went under door to the next room where my coworkers are sleeping, the other went into crack in... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Sheila F, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the overall dissatisfaction you experienced during your stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We have... More 

wichita, kansas
Top Contributor
54 reviews 54 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed October 19, 2014

I am a gold member of ihg and I truly believe this property doesn't earn the name of crown plaza at all. it was updated, the lobby entrance is nice with lots of sitting area, which I guess they need as check in is rather inflexible. after much cajoling and actually having to use our ihg status, we were aloud... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear tourist1965, Thank you for taking the time to express your thoughts and concerns. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of... More 

Seattle, Washington
Top Contributor
90 reviews 90 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 17, 2014

I had a room on the 10th floor in the tower for 8 nights. I had to request a microwave. The water pressure was ok, not great. The parking was a big problem Fri.-Sun.!! The room faced the Main street and was quiet enough. The blinds however didn't come full length and did a poor job keeping out the sun... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Scott H, Thank you for posting a review of our property. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I apologize for any inconvenience you may have experienced due to the room accommodation, amenities and parking situation. We have taken note and wish to thank you for all... More 

San Ramon, California
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2014

I'm not sure if the hotel was recently renovated but it is BEAUTIFUL! The decor matches the landscape outside. One suggestion for the staff is to make it clear that there are two sections to the hotel - the tower and the shorter building. We were not in the main tower and missed the elevator and walked in a large... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to complete a survey regarding the experiences you had during your past stay. We appreciate all the positive feedback you have provided us with on our property. Our hotel is quite big. Please accept our apologies that we did not provide you with the appropriate information to make your stay that much... More 

Monroe, Louisiana
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 4, 2014

I along with approximately 160 caravan participants stayed at the Albuquerque Crowne Plaza. This hotel has excellent facilities for meetings and large group gatherings. They made an extra effort to accommodate our group with the check in, parking, extra security for our Corvette caravan, the hotel courtyard facilities, and a specially prepared breakfast to help with our schedule. I cannot... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the great comments you left on your review. We appreciate the positive feedback you have provided us and we look forward to your return. Our location is such a plus for us and our guests. Thank you again for your time and review. More 

Tucson, Arizona
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 3, 2014

We stayed here for a dance competition that was being held at the hotel. Overall, a comfortable stay although had some issues with housekeeping. Check-in was quick and efficient. The hotel has a tower and then a two story ring of rooms that enclose a pleasant large courtyard/pool area. Older hotel and while sections of the hotel had been redone,... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for your review. We appreciate you taking the time to provide feedback. We sincerely apologize for the inconveniences you experienced during your recent stay. Service and cleanliness are our top priorities and we have addressed these issues to improve our product and service for future travelers. Thank you once more for your feedback and we hope to have... More 

colorado
Top Contributor
62 reviews 62 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 2, 2014

This hotel is nearby to everything, easy access to 40 and I-25. Beautiful lobby, nice pool area, nice courtyard, nice rooms. We stayed in a cabana, which was fantastic. The patio chairs were great for soaking up the fall sunshine and enjoying the New Mexico life. Surprisingly, being by the pool wasn't loud at all, even with kids playing outside.... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the great comments you left on your review. We appreciate the positive feedback you have provided us and we look forward to your return. Our location is such a plus for us and our guests and I'm glad you were able to rest and relax at the pool. Thank you again for your time and review. More 

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Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Albuquerque 3*
Number of rooms: 261
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque

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