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Crowne Plaza Albuquerque

3.0 of 5 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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Crowne Plaza Albuquerque
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Crowne Plaza Albuquerque
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107 reviews from our community

Traveler rating
    28
    43
    18
    10
    8
See reviews for
26
25
3
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

My family is very happy that we celebrated my parents 60th wedding anniversary at the Crowne Plaza Hotel in Albuquerque. From beginning to end the staff was very attentive and assured that we had a beautiful evening. When we arrived to set up for the event the staff was so great helping us bring in decorations, providing audio/video assistance for... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I booked the Valentines package which I thought came with room, dinner, and chocolate strawberries. Saw strawberries going to other rooms but I honestly don't know if they ordered separately of if we should have gotten them and did not. No big deal. Pros: Decent room Clean Decent dinner (included in package) Good dining service ( only 2 couples there... More 

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to complete a review regarding the experiences you had during your past stay. We are extremely grateful that you have taken time from your day to share your likes, your feedback and concerns. With that, please accept our deepest apologies that we did not create an experience that was 100% satisfactory. I am trying... More 

Warm Springs, Oregon
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Older building and décor but nicely kept. The front desk personnel was very professional and helpful with directions to local attractions. Large hotel, restaurant and convention facilities. Small balconies but on the plus side the sliding doors do open. Small elevators. The restaurant also serves as the breakfast buffet in the morning with a very professional staff also. Will stay... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the many wonderful compliments you have left in your review about your past stay at the Crowne Plaza Albuquerque. We are truly delighted you enjoyed the hotel, the service and restaurant! Your compliments and feedback have been shared with the rest of our staff to ensure we always keep up the good work. Next time you're in... More 

Farmington, New Mexico
Contributor
18 reviews 18 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 5, 2015

I've enjoyed two stays this month at the Crowne Plaza Albuquerque and both were pleasant. Excellent staff greeted me at check-in on both occasions. The hotel is an older property but rooms have been updated some and are very comfortable. Housekeeping does a good job here and my room and common areas were very clean. The hotel's location is central... More 

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Hello CheapSleeps! Thank you so much for the many wonderful compliments you have shared about our property! It is so nice to read a review like this and that you have stayed with us twice in one month and we were able to "WOW" you both times. Detailed reviews like yours sure do help us out here a lot at... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2015

My husband and I stay here at least once a month for our date nights. We always have an amazing experience! Fantastic service, wonderful rooms with great amenities, and delicious room service that us always fast! Our favorite place to stay!

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to complete a survey regarding the experiences you had during your past stay. How great is it that you do date night and stay with us at the Crowne Plaza?! That makes me very happy to hear that we provide you with great service that you and your husband continue to come... More 

Minnesota
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 31, 2014

We stayed here one night on our way through during a road trip. The location was good as it is right off the freeway. As we drove up I thought - "ick" - the hotel doesn't look very appealing from the outside. And the signs all over warning about parking at your own risk didn't help. Once we were inside... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to write a review regarding your past stay. We appreciate the feedback you have provided us with and your thoughts and concerns have been shared with all of our staff. We strive off feedback, both good and bad. It helps us grow as a hotel and we use issues as learning lessons... More 

Tulsa, Oklahoma
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 29, 2014

The only reason I didn't give this review an excellent rating was the location, right at the intersection of I 40 & I 25. While this was convenient for me, just passing through town, there could be better parts of town to stay in if you were going to be there more than one night. Not a dangerous place, just... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

David D- Thank you so much for taking the time to compete a review regarding the experiences you had during your past stay. We are very ecstatic to read all of the things that you enjoyed about your stay with us at the Crowne Plaza. Even after knowing we were located between highways, we are very appreciative that you gave... More 

Colorado Springs, Colorado
Top Contributor
124 reviews 124 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 15, 2014

As an out of towner I am not sure I would go here unless directed because of circumstances since it is in a rough neighborhood and not convenient to what you would come to ABQ for, That said, the hotel does a very good job to provide a nice room, pleasant experience with all inclusive facilities. Great for wedding receptions... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the many wonderful compliments you have left in your review about your past stay at the Albuquerque Crowne Plaza! We are truly delighted you enjoyed your room, the amenities and the experience was up to par! We look forward to having you back with us in the near future. Thank you again for your time and review. More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed December 3, 2014

I stayed here while in town for a conference. This was the overflow hotel across town from where the conference was being held, so it was already inconveniently located. The hotel is not in a great part of town, kind of industrial and near the intersection of a number of highways. The hotel restaurant was not great and there wasn't... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to write a review on our hotel. We appreciate the feedback you have provided us with and your thoughts and concerns have been shared with all of our staff. We strive off feedback, both good and bad. It helps us grow as a hotel and we use issues as learning lessons for our staff.... More 

Senior Contributor
22 reviews 22 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2014

I work for the same chain, and it was such a wonderful experience to stay in this hotel! I would recommend it to anyone...and I am strict about customer service. I was greeted by friendly/professional staff, put on the exectutive floor, given a very comfortable and quiet room. Due to being exhausted, I decided to stay in my room and... More 

Was this review helpful? Yes
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Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Albuquerque 3*
Number of rooms: 261
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque

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