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All 146 Albuquerque hotels

Crowne Plaza Albuquerque

3.0 of 5 Hotel   |   1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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Crowne Plaza Albuquerque

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Ranked #72 of 146 hotels in Albuquerque
A recent review
4 of 5 stars reviewed 5 days ago
Bob M Goodyear, Arizona
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75 people have reviewed this hotel

Traveler rating
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    14
    7
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Goodyear, Arizona
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great stay, nice clean room. We were on the west side so our view was of the city. We did enjoy the morning baloons rising across the city. The staff was welcoming. Didn't have time to check out the pool but there were many people enjoying it. I would recommend this hotel for either business or pleasure.

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Phoenix, Arizona, United States
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was my first stay at the Crown Plaza. Room was average. Dated but comfortable and fairly large. We also had a conference at the hotel. At the bar the night prior service was excellent. Great bartender! Catering staff for event was also very good and attentive. Nice place to host an event.

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Roswell, New Mexico
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Room was very good. King bed and sofa together with wifi hookup and a view overlooking the pool. Separate bathroom and dressing area each with sinks. Granite counter tops and full ceramic tile on walls and floor of the bathroom. Everything appeared recently updated. This property originally was a Hilton Hotel. Restaurant at night was closed because the occupancy rate... More

Was this review helpful? Yes 1
Phoenix, Arizona, United States
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my first time at the Cattle Ranch. Decor was a little dated but perfect for the ambiance. Staff was very attentive to our needs. Food was excellent. The signature French onion soup was amazing. Wine selection was excellent. Don't forget dessert. They are enough to share. Great choice in ABQ!

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked a non smoking room but OMG, the smell can't deny! It's not just faint but a really strong smell like a smoker just left the room. So we were transferred to another room. No smell of smoke but a rather "old room" smell. Then it was bath time. I never use the hotel's toiletries. I always bring my own... More

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IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Restinnature, Thank you for taking the time to leave a review about your experience. We always strive to provide the cleanest and most comfortable accommodations to our guests and we regret to see that we fell short of that during your visit. We do take these reviews very seriously to help see where we might improve for you and... More

Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 1, 2014

I arrived around 9:00 pm, was the only person there to check in, but I has to wait because the woman at the desk was talking on the phone. Originally, she did not acknowledge me at all, but then after a few minutes of me standing there she did mouth to me "that she should be with me in a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Christine A, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found your room comfortable and apologize for the inconvenience the service you received from our front desk and restaurant may have... More

Houston, Texas, United States
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 8, 2014

The bed was nice. The room was cold the thermostat was stuck on 70. Right next to I-40 so there is lots of road noise. The bar and grill was nice, drinks were only $8. The food was good too. Close to downtown.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Mark H, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the noise from the road prevented you from fully enjoying your time at the hotel. We do appreciate the high scores for Cleanliness, Service, and Sleep Quality. We take all of the reviews we receive very seriously as they allow... More

Flagstaff, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 3, 2014

Regrettably, We booked this room through Hotels.com and prepaid as per usual. When we checked in, they asked for a credit card for "incidentals only". We made it clear that we would NOT be charging anything to the room. They proceeded to charge our credit card for the room rate when they had NO authorization to do so. I called... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear April K, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More

Albuquerque, New Mexico
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed December 26, 2013

I live in Albuquerque so while I do not stay at the Crowne Plaza, I am often there for meetings, events and special occasions. The short version is that while the interior first floor continues to be lovely, the service, food and organization gets worse all the time. At some point they will quit selling this hotel back and forth... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear nycexpatagain, Thank you for taking the time to provide feedback on your experience. It is unfortunate the food and service prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More

Chicago, Illinois
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 21, 2013

Check in fine. But as a Platinum reward member, no recognition. Room temperature controls not functional for getting a consistent room temp. At 70 degrees, sometimes the room was cold and at other times hot. Frustrating. Bathroom had a dim atmosphere because of the lighting. Although the hotel website off the IHG reservation system still list a club lounge for... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear HYTAIL, Thank you very much for sharing your feedback about your recent stay with us. As an IHG Rewards Club Member, we greatly appreciate your loyalty to our brand and hotel. It is good to know you like our hotel cafe. However, I deeply apologize if you did not receive the recognition and benefits that you should have as... More

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Additional Information about Crowne Plaza Albuquerque

Also Known As:
Crowne Plaza Albuequerque Hotel
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque
Albuquerque Hilton
Address: 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 146 hotels in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Albuquerque 3*
Official Description (provided by the hotel):
Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more   less 
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