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Crowne Plaza Albuquerque

3.0 of 5 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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#73 of 146 Hotels in Albuquerque
89 Reviews 3.5 of 5 stars
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Crowne Plaza Albuquerque
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Crowne Plaza Albuquerque
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89 reviews from our community

Traveler rating
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    15
    8
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, Nevada, United States
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 24, 2014

We stayed here for two nights in a room overlooking the pool. Front desk staff was very pleasant and efficient. Rooms were very comfortable and very clean, plenty of pillows, good temperature control, roomy enough to spread out in during our stay. My only slightly negative comment is that other guests several times slammed their doors late at night -... More

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Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2014

I had used the pool at the Crowne Plaza while stayin with the Fairfield Inn. (These 2 hotels share their indoor and outdoor pools). It was a hot and sunny day and my family and I were poolside with 5 kids and 2 infants. There were no umbrellas at the pool so I had requested some, not once, but 3... More

Was this review helpful? Yes 1
Knoxville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2014

The staff was very friendly and my room was just as you would expect: comfortable and clean. The hotel was convenient and easy to access from the Interstate. The room looked as if it had been updated recently and we were very happy. Would definitely come back again.

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Overland Park, Kansas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 13, 2014

We found this hotel to be quite nice. There was three adults and we had a room with two queens. I can't remember what floor we were on but it was high and facing the pool. The rooms looked like they had recently been updated. The pictures on tripadvisor are older. The beds were the best part of our stay... More

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Dear Dana C, Thank you for taking the time to complete a review regarding your past stay with us at the Crowne Plaza Albuquerque! We are ecstatic that you and your family enjoyed your brief stay and appreciated our comfy beds. I look forward to welcoming you back the next time you’re driving through our beautiful town. More

Camby, Indiana
Top Contributor
53 reviews 53 reviews
46 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 8, 2014

Nice, close stay by the ABQ Airport. Accommodations were good, bed was nice (although pillows were a little too soft), no thin wall outside noise issues, wifi worked well. Elevator by main lobby didn't work half of the time so that was a little frustrating (but I actually enjoyed walking up 7 flights of steps, haha). I will more than... More

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Dear Melissa T Thank you for your review. We appreciate you taking the time to provide such detailed feedback. I sincerely apologize for the inconvenience of the elevator. You are correct it was not operating at 100%. It has since been repaired. Thank you once more for your feedback and we hope to have the opportunity to welcome you to... More

Gunnison, Colorado
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 28, 2014

I attended a professional conference at this facility July 16-18, 2014. There was virtually no reliable Internet service in the hotel during the entire conference. And, the front desk staff seemed unconcerned that this was the case. These days, I want clean sheets, a hot shower with decent towels, and good Internet. I personally bring my own telephone and can... More

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Dear Randy S, thank you for choosing to stay with us at the Crowne Plaza Albuquerque. We are happy to hear you were comfortable in our deluxe guest accommodations. In an ever changing industry we understand the importance of certain amenities and are currently looking ino the problem that occured the week of your conference. You are correct we lost... More

Santa Fe, New Mexico
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 17, 2014

We attended a conference recently at the Crowne Plaza Hotel in Albuquerque. What a surprise to find such amazing antique furniture and decor inside the unassuming external hotel building. If you appreciate architecture, antiques, culture and art (sculptures, paintings, murals) and history of a place - come to this hotel! I have to say, I have never been so pleasantly... More

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Wow what an amazing review. Thank you for coming to the Crowne Plaza Albuquerque for your conference. We truly value your comments about our hotel and specifically recognizing the true New Mexican feel of the decor throughout the hotel. We hope to have the opportunity to welcome you back as a guest and for you to enjoy an overnight stay.... More

Strasburg, Colorado, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2014

We spent two nights at the Crown Plaza in Albuquerque New Mexico. This was the site of a 50th wedding anniversary celebration. The rooms were very nice and clean. The staff was very friendly. Brittany at the front desk was especially helpful! The ballroom where the celebration was held was very nice. The anniversary couple were given the Presidential suite... More

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for your many wonderful compliments of the Crowne Plaza in Albuquerque. It always delights us to hear about a guest's positive experience and it doesnt get much better than the account of your visit. Mixing the 50th Wedding celebration with rest and relaxation at the pool can be the perfect escape and our location is just right for... More

Houston, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2014

We wanted a balcony hotel to see the fireworks on the 4th. This property is really too far, but the desk clerk assigned us a room that provided as good a view as possible. Room was clean, breakfast was very tasty, WiFi was quick and free. We booked through Expedia and could have paid a lot less if we had... More

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to complete a review regarding your experience with us during your past stay. I'm glad to hear you enjoyed your stay with us. It was unfortunate that you could not see the fire works from your room but I do hope you had a happy 4th of July. We value your feedback and thank... More

Escondido, California
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 6, 2014

The Crown Plaza is not a destination hotel. It’s a hotel you say at because it is where you need to be. The staff other than the restaurant were very nice, especially the young lady who was in charge of events, she was outstanding. The restaurant off the lobby, ate there twice, both times the staff acted as if “what... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Don M, Thank you for taking the time to share your thoughts regarding our hotel. It was a pleasure to have hosted you recently. I apologize if the level of service you have received fell below your standards. Please be assured that your feedback will be used to improve on our end. I hope that you give us another... More

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Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Albuquerque 3*
Number of rooms: 261
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque

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