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Crowne Plaza Albuquerque

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1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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Crowne Plaza Albuquerque
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Crowne Plaza Albuquerque
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120 reviews from our community

Traveler rating
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    51
    19
    10
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Alamos, New Mexico
Top Contributor
104 reviews 104 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nicely redecorated and appointed. They make much of the balconies, which are tiny and not useful until you're on a higher floor. Like many somewhat upscale establishments, no refrigerator or microwave, which is kind of annoying. Foofy hair and hand products that seem to be mostly rebranded "usual stuff." But it lends an air of fun. Plenty of pillows, good... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to complete a review regarding the experiences you had at our past stay! We are ecstatic to read that you enjoyed our property, the room and our staff. We always strive to provide the best customer service here at the Crowne Plaza. Our location has its ups and downs do to the highways but... More 

Lubbock
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

We reserved one room with 2 queen beds for 4 people over TWO MONTHS BEFORE our trip. Upon arrival, we signed the check-in that documented a room with 2 queen beds. We entered our room and it had a king bed and a fold out couch, 3 towels and 2 cups - not a room for 4 people. Then, the... More 

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Lubbock
Top Contributor
168 reviews 168 reviews
36 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I attended a conference and ended up staying an extra night. I had booked early and am very glad because I got one of the tower rooms...definitely a plus for that! Had an excellent view from my balcony toward the mountains, very beautiful. I asked to put on an upper floor and was up six floors, just right. The room... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the many wonderful compliments you have provided in your review! Your review has been provided to all of the staff and we are ALL so happy we hit a home run with your stay! We always strive to provide the best customer service and this review proves just that. Both Food and Beverage as well as the... More 

Santa Fe, New Mexico
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I wasn't sure what t expect of this large corporate hotel just of off a main highway interchange in Albuquerque NM; but I was pleasantly surprised. Check in was quick and easy despite an obviously packed house. The room was spacious and even though we were near the elevator it was quiet. Our room had a small balcony which was... More 

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Danielle211- Thank you for the may wonderful compliments regarding your stay at the Crowne Plaza! We are very happy to read that you enjoyed so much about the property, the check-in and the amenities! You definitely came at a busy time seeing it was Gathering of the Nations but that didn't stop us from shining. We look forward to welcoming... More 

Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was here for meetings for 12 days in March and April 2015. Having looked at a map and seen all the freeways around the hotel, I was nervous before I came about how much traffic noise there might be. I had a room on third floor that faced the courtyard and I heard very little noise, either outside from... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to complete a review regarding the experiences you had with you visit to the Crowne Plaza. We are very happy to read your review seeing you touched EVERYTHING that you enjoyed! We always encourage guests to provide us with all feedback whether it be good or bad. Your review has been shared... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family and I stayed 2 nights. We paid the outrageous $75 fee for our dog to stay with us and if my conference wasn't there, we would NOT have stayed here! It was nice to stay on location but there are more pet friendly options in Albuquerque. For example, the Fairfield next door had a lawn and pet stations... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to provide us with a review regarding your experiences at the Crowne Plaza during your past visit. Please accept our apologies that we were not able to make your stay perfect. Your feedback has pointed out our flaws and mishaps that we wish did not happen. Our pet fee is a standard fee given... More 

North Richland Hills, TX
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 17, 2015

Stayed 4 nights here and all in all a good experience. We were on the first floor by the pool. Cant say anything about noise at the pool area because very few people used it because it was still cold. Liked the patio with 2 chairs and small table for our room. About the hotel itself. Very clean. Staff were... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to complete a review regarding your experiences at the Crowne Plaza in Albuquerque. Thank you for all the wonderful compliments regarding our staff, the room, the service and the overall hotel! We always strive to provide 100% satisfaction for each of our guests every time they stay with us. We have given... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2015

Was here on business and it was a great conference venue. The food was consistently tasty and the staff was friendly. Enjoyed the pool and gym. Some colleagues had issues with housekeeping, but my room was always fresh. We had booked the whole hotel, and if the staff were stressed it never showed. I'd visit again in a minute. My... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking time out of your day to provide us with a review regarding your past stay! We are so delighted you were able to share feedback on what you liked and disliked and what could improve! An airport shuttle is definitely something we are working on having at this property and hopefully we can have... More 

Birmingham, Alabama
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2015

Clean rooms great service no complaints here. There is also a restaurant and bar attached to hotel. Plenty of parking. Bed was comfortable. Easy check in and check out. Would definitely go back there and stay. People at desk are friendly and knowledgeable.

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for the wonderful compliments you have provided for us in your review! We are delighted to read that you enjoyed everything our property had to offer. Your complements have been shared to all of our staff to ensure we provided the best service each an every time. Thank you again for your time and review. More 

Durham, North Carolina
Top Contributor
60 reviews 60 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 16, 2015

This is an older property located just off I-40--but the highway noise didn't bother me on the 8th floor, even without the air conditioning running. You can open the sliding glass door for fresh air, which is a plus. The room was clean and comfortable. Staff was professional and helpful. On the down side, there is next to nothing in... More 

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you so much for taking the time to write a review regarding your past stay at the Crowne Plaza. Thank you for the many compliments and feedback you have provided us with today. We tend to scare off people when they look at our location. We are very happy that you still stayed with us and were able to... More 

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