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Crowne Plaza Albuquerque

3.0 of 5 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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Crowne Plaza Albuquerque
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Crowne Plaza Albuquerque
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97 reviews from our community

Traveler rating
    25
    39
    16
    9
    8
See reviews for
24
23
1
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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1 review
1 of 5 stars Reviewed 5 days ago NEW

Place is full of roaches, outside and inside rooms. 1st nite there was a roach in bathroom &dirty towels, 2nd nite roach in bathroom and no towels had to call front, 3rd nite 2 roaches in doorway, I hit it and it went under door to the next room where my coworkers are sleeping, the other went into crack in... More

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wichita, kansas
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I am a gold member of ihg and I truly believe this property doesn't earn the name of crown plaza at all. it was updated, the lobby entrance is nice with lots of sitting area, which I guess they need as check in is rather inflexible. after much cajoling and actually having to use our ihg status, we were aloud... More

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Seattle, Washington
Top Contributor
86 reviews 86 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I had a room on the 10th floor in the tower for 8 nights. I had to request a microwave. The water pressure was ok, not great. The parking was a big problem Fri.-Sun.!! The room faced the Main street and was quiet enough. The blinds however didn't come full length and did a poor job keeping out the sun... More

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San Ramon, California
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm not sure if the hotel was recently renovated but it is BEAUTIFUL! The decor matches the landscape outside. One suggestion for the staff is to make it clear that there are two sections to the hotel - the tower and the shorter building. We were not in the main tower and missed the elevator and walked in a large... More

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Monroe, Louisiana
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I along with approximately 160 caravan participants stayed at the Albuquerque Crowne Plaza. This hotel has excellent facilities for meetings and large group gatherings. They made an extra effort to accommodate our group with the check in, parking, extra security for our Corvette caravan, the hotel courtyard facilities, and a specially prepared breakfast to help with our schedule. I cannot... More

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the great comments you left on your review. We appreciate the positive feedback you have provided us and we look forward to your return. Our location is such a plus for us and our guests. Thank you again for your time and review. More

Tucson, Arizona
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a dance competition that was being held at the hotel. Overall, a comfortable stay although had some issues with housekeeping. Check-in was quick and efficient. The hotel has a tower and then a two story ring of rooms that enclose a pleasant large courtyard/pool area. Older hotel and while sections of the hotel had been redone,... More

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for your review. We appreciate you taking the time to provide feedback. We sincerely apologize for the inconveniences you experienced during your recent stay. Service and cleanliness are our top priorities and we have addressed these issues to improve our product and service for future travelers. Thank you once more for your feedback and we hope to have... More

colorado
Top Contributor
62 reviews 62 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is nearby to everything, easy access to 40 and I-25. Beautiful lobby, nice pool area, nice courtyard, nice rooms. We stayed in a cabana, which was fantastic. The patio chairs were great for soaking up the fall sunshine and enjoying the New Mexico life. Surprisingly, being by the pool wasn't loud at all, even with kids playing outside.... More

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the great comments you left on your review. We appreciate the positive feedback you have provided us and we look forward to your return. Our location is such a plus for us and our guests and I'm glad you were able to rest and relax at the pool. Thank you again for your time and review. More

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is poorly run. I have stayed at this location several times in the past when it was a Hilton, and it was operated so much better than now. I have never experience such unacceptable customer service and the management experience was very shocking. I had address my issues about cockroaches in the hallways and in the swimming pool... More

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Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to complete a review regarding the experience you had during your past stay. Please accept our apologies that we did not create the experience you deserved as a valued guest. Feedback such as yours helps us to improve our product and services for future travelers. We hope to see you again so we can... More

Las Vegas, Nevada, United States
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 24, 2014

We stayed here for two nights in a room overlooking the pool. Front desk staff was very pleasant and efficient. Rooms were very comfortable and very clean, plenty of pillows, good temperature control, roomy enough to spread out in during our stay. My only slightly negative comment is that other guests several times slammed their doors late at night -... More

Was this review helpful? Yes
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for the great comments you left on your review. We appreciate the positive feedback you have provided us and we look forward to your return. Our staff is really working hard to make sure each guest has a memorable experience. Thank you again for your time and review. More

Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2014

I had used the pool at the Crowne Plaza while stayin with the Fairfield Inn. (These 2 hotels share their indoor and outdoor pools). It was a hot and sunny day and my family and I were poolside with 5 kids and 2 infants. There were no umbrellas at the pool so I had requested some, not once, but 3... More

Was this review helpful? Yes 1
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this review

Thank you for taking the time to write a review on our hotel. We appreciate the feedback you have provided us, your thoughts and concerns have been shared with all our staff. We strive for feedback both good and bad as it helps us grow as a hotel. We also use all feedback as learning lessons for the training of... More

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Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Albuquerque 3*
Number of rooms: 261
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque

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