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Crowne Plaza Albuquerque

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1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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Crowne Plaza Albuquerque
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150 Reviews from our TripAdvisor Community

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Vero Beach, Florida
Level Contributor
7 reviews
5 of 5 stars Reviewed 5 days ago NEW

We worked with the sales team on hosting a meeting for 130 participants at the hotel in January 2016. The overall experience we had at the hotel was outstanding. They were able to meet all of our needs and more. Each staff member is welcoming and flexible to fit our needs. The hotel food and meeting room food/snacks was very... More 

Helpful?
Thank BarbaraLL22
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

BarbaraLL22- thank you so much for all your kind words regarding your past stay at the Crowne Plaza Hotel in Albuquerque! I have shared your review with all of the staff, from sales to banquets, front desk to housekeeping and all of the restaurants. We have worked very hard on our appearance here at the Crowne Plaza since we are... More 

Milwaukee, Wisconsin, United States
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Albuquerque just for a night, on a business trip. I liked the location of this property due to work (right of freeway) but you do have to drive a bit to get to more restaurants and/or shopping. To make up for this the property does have dinning options and a place to get a "nightcap" before bed.... More 

Helpful?
Thank Tinade41
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Greetings Tinade41- thank you for sharing your experience with us! Quick and Efficient are two of best qualities here at the Crowne Plaza. We know that our guests have been traveling/working all day and the last thing we want to do is keep them longer than needed when checking in. Location is key for travelers and we take full advantage... More 

SW Colorado
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The last time I stayed at this property it was under the Hilton Hotel flag. It has aged fairly well with a recent remodel and updating. The room was spacious and clean, the staff was very helpful and friendly. I was attending a business meeting in the hotel and their large meeting room was in good shape, with good seating,... More 

Helpful?
Thank MHeraty
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

MHeraty- thank you for taking the time to provide us with a review regarding your past stay at the Crowne Plaza. Your comments are wonderful and have been shared with our entire staff. As a Crowne Plaza we strive to be the number hotel in town as well as the Brand Guests Love. We hope that we made a great... More 

Rio Rancho
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 15, 2015

Christmas is always the Best time of the year to have a night to get away from all the Holiday shopping and cooking. So this year was a Fabulous Holiday get away. We had a Beautiful room and the service was Excellent. The food and deserts were very Delish. I would recommend the Crowne Plaza as a great place to... More 

Helpful?
Thank Rose A
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Rose A- Thank you so much for all your kind words regarding your past stay at the Crowne Plaza in Albuquerque! We take pride in our hotel, our staff and service. Reviews like yours remind us that we are continuing to treat our guests with exceptional service each and every time. Thank you for taking the time to share with... More 

Chandler, Arizona
Level Contributor
217 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed December 11, 2015

It's location makes it central to anyplace in downtown Albuquerque. Best parking is limited but there is parking. The hotel is nice, the staff is very friendly and helpful. The rooms are nice and prices are reasonable. If I had and objections is the elevators are painfully slow and the freeway noise is noticeable if you have a room facing... More 

Helpful?
Thank Dan R
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dan R- thank your for taking the time to share your experiences from your past stay at the Crowne Plaza hotel. Your feedback is perfect and exactly what we are looking for to improve things at our property. Having a property this big, parking extends from one side to the other and we understand that some spaces are a lot... More 

Clearwater, Florida
Level Contributor
604 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed December 11, 2015 via mobile

I stayed here recently on business. The outside area and parking lot needs cleaned up. The lobby was very nice and recently renovated. Font desk staff was nice. My room was well furnished and modernized. Plenty of outlets and a couple USB plugs. My only complaint is that the television is not high def and the channels are limited. Also... More 

Helpful?
Thank Mark0076
Bainbridge Island, Washington
Level Contributor
305 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
4 of 5 stars Reviewed November 25, 2015 via mobile

The Crown Plaza use to be the Hilton Hotel. They have totally remodeled the hotel and it has a real modern feel to the place. The rooms are spacious and luxurious decorated. There is a restaurant and a very cool bar. The fitness center is filled with modern equipment and two large indoor and outdoor pools. Great place for business... More 

Helpful?
1 Thank Tom H
Las Cruces, New Mexico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 17, 2015

Had a wonderful and luxurious experience! Room was beautiful and clean. On site security was seen in the parking lot, which was a comforting feeling considering the area. The noise level was minimum, which was nice considering our room was near the pool area. Room service was excellent as well and the staff was friendly

Helpful?
Thank Sunne L
HotelManagment22, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Sunne L- thank you so much for the many wonderful complements you have written about our property and your stay! We take pride in our excellent service and recognition helps us to grow to be the best! Your review has been shared with our entire staff, from front desk all the way to security. We look forward to getting the... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 23, 2015 via mobile

We transferred here from another local hotel. CP is a very nice comfortable hotel to stay while in Albuquerque. Note that during Balloon Fiesta, parking is specially reserved for the Ballooners. Parking is challenging during this time. Our room was clean and comfortable. The staff was on point and friendly. I would def stay here again while visiting Albuquerque.👍🏼

Helpful?
Thank TeamGarza
HotelManagment22, Front Office Manager at Crowne Plaza Albuquerque, responded to this review

Team Garza- thank you for the many wonderful compliments you have provided us with regarding your stay at the Crowne Plaza Hotel! I understand how much of a hassle it can be when having to transfer from one hotel to another but saying that, we are very happy you stay with us! This year we did host more Balloonist than... More 

Coral Springs, Florida
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 21, 2015 via mobile

Hotel was clean and in a convenient location to I40 &I25 highways. Room was comfortable but no safe. Where this hotel falls short is customer service. When asking for directions to the Balloon Fiesta, one clerk said she had no maps. Thirty minutes later I asked another front desk clerk about a particular road and he offered me a map.... More 

Helpful?
Thank Woody B
HotelManagment22, Front Office Manager at Crowne Plaza Albuquerque, responded to this review

Woody P- thank you for taking the time to complete a review regarding your past experiences at the Crowne Plaza hotel in Albuquerque. We have shared your feedback with all of the staff to ensure we fix the issues before they happen again, for example the tray in the hallway and the bell service. I do apologize for not being... More 

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