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All 145 Albuquerque hotels

Crowne Plaza Albuquerque

3.0 of 5 Hotel   |   1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
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65%
Ranked #77 of 145 hotels in Albuquerque
A recent review
4 of 5 stars reviewed 1 week ago
Algorithm B Santa Fe, New Mexico
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82 people have reviewed this hotel

Traveler rating
    21
    33
    15
    8
    5
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31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Santa Fe, New Mexico
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We attended a conference recently at the Crowne Plaza Hotel in Albuquerque. What a surprise to find such amazing antique furniture and decor inside the unassuming external hotel building. If you appreciate architecture, antiques, culture and art (sculptures, paintings, murals) and history of a place - come to this hotel! I have to say, I have never been so pleasantly... More

Was this review helpful? Yes 1
Strasburg, Colorado, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent two nights at the Crown Plaza in Albuquerque New Mexico. This was the site of a 50th wedding anniversary celebration. The rooms were very nice and clean. The staff was very friendly. Brittany at the front desk was especially helpful! The ballroom where the celebration was held was very nice. The anniversary couple were given the Presidential suite... More

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We wanted a balcony hotel to see the fireworks on the 4th. This property is really too far, but the desk clerk assigned us a room that provided as good a view as possible. Room was clean, breakfast was very tasty, WiFi was quick and free. We booked through Expedia and could have paid a lot less if we had... More

Was this review helpful? Yes 1
Escondido, California
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Crown Plaza is not a destination hotel. It’s a hotel you say at because it is where you need to be. The staff other than the restaurant were very nice, especially the young lady who was in charge of events, she was outstanding. The restaurant off the lobby, ate there twice, both times the staff acted as if “what... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Don M, Thank you for taking the time to share your thoughts regarding our hotel. It was a pleasure to have hosted you recently. I apologize if the level of service you have received fell below your standards. Please be assured that your feedback will be used to improve on our end. I hope that you give us another... More

Alamogordo, New Mexico
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I really just want to unload about how negative I feel about this place and how disappointed I was with my stay but I will not because I have made peace with the new GM of this....place. I will however mention a few things travelers may be interested in. Good luck with being recognised as a rewards member even at... More

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IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Hadley K, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

North Augusta, South Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I was disappointed that there was no refrigerator in the room, no coffee in lobby, and they charge for morning news papers. My room had only two cups of coffee in room and only 1 packet of sugar and 1 thingy of creamer for each cup. The staff was very cordial, but I could tell they were not allowed to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Chuck O, Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent... More

Parshall, North Dakota
Top Contributor
85 reviews 85 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 29, 2014

We went to NM for the Gathering of Nations Pow Wow and to visit family. Crowne Plaza was one of the host hotels and offered a GON group rate of $89.00, which was a bargain for this hotel! Spacious rooms with balconies, plus both an indoor and outdoor pool, hot tub, sauna and fitness center. Courteous staff. Would stay there... More

Was this review helpful? Yes 2
Goodyear, Arizona
Top Contributor
61 reviews 61 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 12, 2014

Great stay, nice clean room. We were on the west side so our view was of the city. We did enjoy the morning baloons rising across the city. The staff was welcoming. Didn't have time to check out the pool but there were many people enjoying it. I would recommend this hotel for either business or pleasure.

Was this review helpful? Yes 2
Phoenix, Arizona, United States
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 10, 2014

This was my first stay at the Crown Plaza. Room was average. Dated but comfortable and fairly large. We also had a conference at the hotel. At the bar the night prior service was excellent. Great bartender! Catering staff for event was also very good and attentive. Nice place to host an event.

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IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this review

Dear Leslie O, Thank you for taking the time to review our property. We are pleased you rated our bartender as excellent and our hotel as a nice place to host an event. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of... More

Roswell, New Mexico
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2014

Room was very good. King bed and sofa together with wifi hookup and a view overlooking the pool. Separate bathroom and dressing area each with sinks. Granite counter tops and full ceramic tile on walls and floor of the bathroom. Everything appeared recently updated. This property originally was a Hilton Hotel. Restaurant at night was closed because the occupancy rate... More

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Boulevard NE, Albuquerque, NM 87102 (Formerly Hilton Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crowne Plaza Albuquerque 3*
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#77 Spa Hotel in Albuquerque #77 Casino Hotel in Albuquerque
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more   less 
Number of rooms
261

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