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Guest House Inn & Suites

2.5 of 5
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2601 Mulberry Street Southeast, Albuquerque, NM 87106 (Formerly Country Inn & Suites Albuquerque Airport)
Guest House Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #85 of 148 Hotels in Albuquerque
A recent review
4 of 5 stars Reviewed March 4, 2014
Thomas B Elkhart
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189 Reviews from our TripAdvisor Community

Traveler rating
    34
    62
    37
    33
    23
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64
47
23
35
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (189)
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    (34)
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    (56)
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There are newer reviews for Guest House Inn & Suites
See the most recent reviews
Idaho
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed May 14, 2014

I have over the years had some disappointments with hotels but this one takes the cake... Filthy room, soiled carpets, torn and ripped furniture and a heavy pine cleaner smell... (they said could NOT change the room as they were full... Parking lot 2/3rds empty (Lie #1)... Told me the type of room I got was by my request "a... More 

Was this review helpful? Yes
CarlsonRezidor, Carlson at Guest House Inn & Suites, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations More 

Vicksburg, Mississippi
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed April 19, 2014

This hotel is in need of repair. The wallpaper is peeling. The carpet is gross, stained and coming apart in some places. As far as my room goes, you couldn't even tell that housekeeping had been there. The tub was disgusting with lots of hair and the bed had food crumbs and hair in it. Turning the AC on high... More 

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CarlsonRezidor, Online Customer Support at Guest House Inn & Suites, responded to this review

Please accept our sincere apology for failing to deliver the comfortable and memorable experience you expect to enjoy from a Country Inn & Suites property. Our team works hard to make sure all of our guests feel welcome and we are sorry to hear we let you down during your recent stay. Please know we are taking the necessary steps... More 

Travelers are raving about these Albuquerque hotels

Alamosa, Colorado
2 reviews
2 of 5 stars Reviewed March 14, 2014

Not at all impressed with this hotel. There was a gross half eaten old apple waiting for me in my room when I walked in, and an old used coffee filter still in the coffee pot in the morning. Also, the walls a paper thin, I'm glad I packed sleeping pills. The front desk staff was pretty un-engaged and the... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Guest House Inn & Suites, responded to this review

We thank you for posting feedback about your recent stay! We apologize that your room wasn't ready for you when you checked in, as we can certainly understand how this can affect the comfort of any stay. We will absolutely address your comments with our team to ensure our guests aren't met with a similar situation in the future. More 

Elkhart
Level Contributor
144 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 4, 2014

Stayed here two nights as I was flying, the staff was great as it has been at most locations. The room was good and the only complaint I would have is that they should update the shower curtain rods to the curved ones to allow more room in the shower. The morning breakfast was good, food was hot and had... More 

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Rochester, Minnesota
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 14, 2014

My wife and I felt adequately safe here; it was easy on/ easy off the interstates as well. It is clear, though, that the area is not meant for walking. Our room was fine as far as decoration; breakfast was adequate. The outdoor pool was not open, nor would we expect it to be. There was a great deal of... More 

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Tampa, Florida
Level Contributor
133 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed February 1, 2014

Booked 2 nights at this property on a popular app. When I got into Albuquerque and checked in, I was a little curious about the empty parking lot. The lobby was nice and the staff was as well. My surprise was when I got upstairs. Stained peeling wall paper that led to my room. This place needs a complete remodel.... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Guest House Inn & Suites, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your valuable feedback. We hope you will give us another try in the future! More 

ADA
Level Contributor
187 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed January 22, 2014

We stay at Country Inns quite often, but this one was in the worst location. The neighborhood looks really rough and its not really close to any restaurants. I kept looking out my window to make sure my car was ok. The room was ok, and most of the staff were pretty nice. I think I would pick a hotel... More 

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Roswell, New Mexico, United States
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed January 4, 2014

I am a club carlson member and had never stayed in this hotel. I had some reward points and decided to use them while taking my daughter to the airport for her to go back to college. It was a place to sleep for a very inexpensive price. The hotel is in a sketchy neighborhood, and when we walked in... More 

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Scottsdale, Arizona
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 27, 2013 via mobile

I am the GM of a hotel. This hotel was one of the best I have ever stayed at. It was very clean and the staff was welcoming. I really liked the young man who checked me in. He was friendly and outgoing.The hotel sits back in a residential area and our room was very quiet. I would absolutely recommend... More 

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New York
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed December 24, 2013

The room had dirty/stained a pillowcase on the bed with someone else hair on it. I went to the front desk to ask for another. Te font desk informed me they had no other pillows to give me. Needless to say I left the dirty one at the desk. The windows on our ground floor room was difficult to lock... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Guest House Inn & Suites, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. To discuss your stay further, please contact Corporate Customer Care. More 

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