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Holiday Inn Express - Balloon Fiesta Park

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5401 Alameda Blvd NE, Albuquerque, NM 87113
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Holiday Inn Express - Balloon Fiesta Park
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Holiday Inn Express - Balloon Fiesta Park
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84 reviews from our community

Traveler rating
    25
    26
    13
    13
    7
See reviews for
29
25
6
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

Pros: 1. Great price ($105 with AAA discount) 2. Quiet rooms (we were on the third floor) despite road nearby. Couldn't hear neighbors. The elevator never rang. 3. Great breakfast and large dining space. They had hot foods (bacon, eggs, sausage), a variety of fruits (apple, fresh bananas, oranges), cereals and granola, drinks. 4. Elegant foyer with 2 computers and... More 

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Denver, Colorado
Contributor
14 reviews 14 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 18, 2015

We stayed in this motel in the same room two weeks apart in January. The cost was $20 higher the second time. When we asked why, we were told that the price changes hour by hour. We called the 800 then and were told the same information. Why would anyone trust Holiday Inn Express? On the first night, a family... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review

Dear Forheavensake, We appreciate you taking the time to share your thoughts and comments regarding your stay with us. We are truly sorry to hear of your disappointment surrounding our accommodation price. We have taken note of your comments and these will be shared with our management team for review and future pricing consideration. Thank you again for your feedback.... More 

Troy, New York
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 14, 2015

The room that we booked was a "suite" but it was way too small. The staff was unaware of how to help us, so we called IHG who opened a case for us. We ended up making the best of the room, but had a lot of other problems. The bathroom exhaust fan was really loud (other guests complained of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review

Dear rg21361, Thank you for taking the time to post your comments which are very much appreciated. It is always our goal to accommodate all of our guests needs. However, please accept our sincere apologies for not meeting your expectations and for any inconvenience you may have experienced due to the hotel amenities and level of staff service received. Please... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 31, 2014

We made the reservation thinking we would stay at a Holiday Inn express quality Hotel. We found the staff at this hotel to be arrogant and rude. The breakfast was a major disappointment. There was never enough food. They even shut down the food before time is over. My wife was told 15 minutes before breakfast was supposed to be... More 

Was this review helpful? Yes 1
El Paso, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2014

We stayed here for two days. Its a good hotel next to a circle k. Easy access to the I-25 freeway. We didn't get a chance to try out the breakfast. The rooms are clean and comfortable. The staff is professional and courteous. There is a hub of restraunts and a movie theater not to far north of the hotel.... More 

Was this review helpful? Yes 1
HIEBFPManagement, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review

Thank you so much for the excellent review! We hope you'll get a chance to stay for breakfast next time. See you soon! Savannah Front Desk More 

El Paso, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 28, 2014

I am VERY UPSET over my stay. First off I made the reservation in advance and was told I would have a high floor and with a view of the park. I got there and was on level one with a view of a BUILDING. I was next to the laundry room and the pool, we were the only room... More 

Was this review helpful? Yes 1
HIEBFPManagement, Front Desk at Holiday Inn Express - Balloon Fiesta Park, responded to this review

Hello Ma'am, We apologize that you did not enjoy your stay with us. Unfortunately due to the high demand during the time of your stay we are not able to fulfill all room requests however we do try. I am sorry you feel that your concerns were dismissed, we work hard to make sure all of our guests feel that... More 

New York City, New York
Top Contributor
114 reviews 114 reviews
61 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed October 19, 2014

We booked this hotel using IHG Points (20,000/night) back in January 2014 as rates for Columbus Day Weekend (final weekend of Balloon Fiesta) were going for $200/night. Even though we weren't out any cash, 20k points is a lot. But we really wanted to be able to avoid traffic and walk to the Fiesta each day. Aside from the price,... More 

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Management response:

Hello, We are sorry you found us so pricey, it is our busiest time of year as it is the only time something major is going on right next door to us! We are really thrilled that you enjoyed the rest of your stay and we hope that you join us again next year for the Balloon Fiesta. Thank you,... More 

Naperville, IL
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 14, 2014

We stayed for three nights for the 2014 Fiesta. Very good location close to the park. It is walkable to the park or if you drive it avoids having long waits on I25. The breakfast was good. It would have been nice if they adjusted the hours for Fiesta attendees. Staff and service was excellent. Bathroom was very small but... More 

Was this review helpful? Yes
Management response:

Hello, We are sorry you found us so pricey, it is our busiest time of year as it is the only time something major is going on right next door to us! We are really thrilled that you enjoyed the rest of your stay and we hope that you join us again next year for the Balloon Fiesta. Thank you,... More 

Marietta, Georgia
Top Contributor
83 reviews 83 reviews
21 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 9, 2014 via mobile

Just returned from a stay in Albuquerque and stayed at the Holiday Inn Express balloon fiesta location. It was very nice, the service was excellent, front desk staff very friendly, free parking, the location is perfect for the balloon fiesta. The breakfast bar in the morning was hot and fresh. And even though we were on the ground floor facing... More 

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HIEBFPManagement, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review

Thanks you for taking the time to write us a great review! We appreciate your comments and look forward to seeing you again soon! Savannah Front Desk More 

Nashville, TN
Top Contributor
133 reviews 133 reviews
45 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 9, 2014

I booked this hotel back in Feb. b/c hotels were starting to book up for the Balloon Fiesta this October. This hotel was located about a mile from the park so my friend and I just walked every morning and afternoon to see the balloons. So much easier to pay a little more for the hotel and walk than to... More 

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