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MCM Elegante Hotel

Hotel website
2020 Menaul Boulevard NE, Albuquerque, NM 87107 (Formerly Holiday Inn Mountain View)
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1 room 1 guest
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MCM Elegante Hotel
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317 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (317)
  • Mar-May only
    (68)
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    (93)
  • Dec-Feb only
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Espanola, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This hotel is my go to when I'm in Albuquerque because of the breakfast, but this last time we went it looks like it took a turn for the worst. The breakfast was caotic, there was no service helping with seating, there was only 1 waffle machine in operation and took about 30 minutes to finally make mine and same... More 

Was this review helpful? Yes
Cheyenne, Wyoming
1 review
1 of 5 stars Reviewed 1 week ago NEW

We stood at this motel recently traveled from wyoming....We got to are room dirty towels in bathroom there was blood stains on are comforter n sheets so disgusting....turned on ac n it smelled like something was burning our fire alarm even went off!!! Called front desk numerous times n they didn't even acknowledge the problems....I have a disabled son n... More 

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Orange, Australia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I drove down from Denver arrived early and was hoping for my room. The young lass behind the counter was pleasant but had difficulties I finding my Hotels.com booking. Tony the Manager took over and was great....not only did he give me a cheaper rate but a king room. My room was clean and tidy, very spacious and quite. I... More 

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Tillamook, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

I showed up at 2:15pm to check in. I was rudely greeted by some snotty young girl at the front desk, and when I asked to check in early she got an attitude and said "we aren't doing any check-ins until 3:00!!" So I politely said ok and left. I we.t and got some lunch and came back at 3:10pm... More 

Was this review helpful? Yes 1
Cimarron, New Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 28, 2015

We spent 3 nights at this hotel due to a youth event my child was part of and this being the hotel the association chose. It is an older hotel and looks the part. Poor internet, air conditioner in room operated poorly, housekeeping didn't even visit one day, fridges and microwaves not in all rooms. Room service plates were left... More 

Was this review helpful? Yes 2
Tanya C, General Manager at MCM Elegante Hotel, responded to this review

Marlene, Thank you for taking time to comment on your recent stay (All Star Volleyball)- and bringing your situation to our attention. I want to personally apologize for your experience you had with us, I expect more from my team members. Our check in time is 3PM- and we had a huge group show up at one time (5:45-6PM) and... More 

St. George, Utah
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

For an older building very nice! Friendly staff, beauty rest mattresses, bath and body products, great hot breakfast with egg station, pool was lit up with light that changed colors that the kids really liked.

Was this review helpful? Yes 1
Tanya C, Manager at MCM Elegante Hotel, responded to this review

Thank you for your response and staying with us. Please Keep the MCM Family of Hotels in mind when traveling is needed. Gary Perez 505-884-2511 More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2015

The staff is very friendly and accommodating. They will go above and beyond to make you happy. (And I'm hard to please). The beds and pillows are the most comfortable of any hotel I've ever stayed in. They have great selection of channels to watch on nice hdtv. They offer 2 free drinks to customers of age with valid id.... More 

Was this review helpful? Yes 2
Tanya C, Guest Relations Manager at MCM Elegante Hotel, responded to this review

Thank you for your compliments about your stay. We are pleased to know that you had a wonderful time and that our staff was accomodating in all areas. Thank you for choosing our hotel and can't wait to see you next time you come into Albuquerque. If you are choosing to stay in Colorado or Texas; feel free to stay... More 

Saucier, MS
Level Contributor
98 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 30, 2015

Despite a semi noisy air conditioner and a toilet that wouldn't completely flush each time, we enjoyed our four nights here. The breakfast was great. Nice selection. Our tour group was treated to an evening meal along with the two other bus loads of people. The food selection was varied and delicious.

Was this review helpful? Yes
Tanya C, Guest Relations Manager at MCM Elegante Hotel, responded to this review

Thank you for the compliment and we are very pleased that you enjoyed your stay. We look forward to seeing you in the future next time in Albuquerque. Don't forget to look at our MCM Elegante Family Properties for your next travel. More 

Colorado
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 26, 2015

Hotel was very welcoming and clean. Clean, comfortable bed/bedding. Clean bathroom. Easy check-in and check-out. Friendly front desk staff. Breakfast buffet the next morning had a good variety and more selection than what is normally included in a "free breakfast". A couple of concerns with appropriate clean-up near the food with the breakfast staff. After bringing my concerns to the... More 

Was this review helpful? Yes 1
Tanya C, Guest Relations Manager at MCM Elegante Hotel, responded to this review

Thank you so much for your feedback on your stay. We always love to hear when guests enjoy their stay. We can't wait to see you again next time you are in Albuquerque. Thank you for choosing MCM Elegante Hotel - Albuquerque. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 24, 2015

Stayed here for one night because my son was leaving for the Army. I did not get an ounce of sleep because there was a roach in my bed. After killing it, I discovered many more dead ones under the bed. I told the front desk, but got nothing more than an apology. Rest assured I will never stay here... More 

Was this review helpful? Yes 1
Tanya C, Guest Relations Manager at MCM Elegante Hotel, responded to this review

Thank you for taking time to write your experience at our hotel. We are taking the precaution measures to make sure that this experience doesn't happen in the future. We will review this matter with the correct departments to assure better service in the future and as a training tool to make a positive impression. Next time when you are... More 

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