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Holiday Inn Express Hotel & Suites Albuquerque Airport

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1921 Yale Blvd. SE, Albuquerque, NM 87106
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Holiday Inn Express Hotel & Suites Albuquerque Airport
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252 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago NEW

Bugs all over the pool and a big pile of snot on the side. So disgusting! No clean towels either. The ice machine didn't work and to top it off there was dry blood on the ceiling in our room. Definitely not work $100 per night. So disappointed

Was this review helpful? Yes
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review

Dear Jessica M, Thank you for your review. On behalf of our entire team, I want to apologize for the experience you had here with us. We take pride in our hotel and want to ensure that all of our guests enjoy their stay. Can you please contact me at your convenience, I would like to make this right for... More 

Level Contributor
20 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Overall, there was nothing wrong with this hotel. The only small issue was the shower had very low water pressure. The location was good, near University of New Mexico. It is more off of I25 than it is I40.

Was this review helpful? Yes
ABQYI, General Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review

Dear Cardboys, Thank you for your review on our Holiday Inn Express Albuquerque Airport! We are very happy to hear that you enjoyed your stay. We will look into the water pressure. Thank you for bringing this to our attention. If there is anything that we can do for you, please let us know. Have a wonderful day! Angelica Tena... More 

Brazil
Level Contributor
78 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was brand new, located in a short distance from the airport and there was an Applebee´s restaurant too close to the hotel. The breakfast was exactly like offered by other holiday inn hotels, with the small fridge with yoghurt and organic items. There was also a magic pancake machine available for the guests. They offer basic toiletry items... More 

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Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I routinely stay at HIX hotels so on a recent visit to Albuquerque I had the chance to stay here while awaiting a flight out the following day. I found it to be clean, quiet, and a good value as is the norm for HIX. In this case I found the breakfast better than usual as the selections were many... More 

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Raleigh, North Carolina
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent one night here with our toddler. The room was clean and the staff was friendly and very helpful. Most noteworthy, we were able to get a ride into Old Town Albuquerque in their shuttle and leave out car seat in the shuttle so we didn't have to lug it around with us. Overall we were very happy with... More 

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed here more than a few times. Passing by on business, I love their friendliness, Service is excellent and professional from the moment you check in to the moment you check out. Not far from the Airport and a few good restaurants to dine for lunch and dinner. We asked where is the best place to eat a burger... More 

Was this review helpful? Yes
RizzaGE, Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review

Thank you for taking the time to fill out the survey. Your terrific comments are greatly appreciated. Here at the Holiday Inn Express & Suites, we pride ourselves on providing our customers with the best possible service. It is nice to see it is appreciated. We strive to continually improve our guests experience while staying with us. Thank you for... More 

Heiligenhaus, Germany
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 28, 2015

This hotel is located conveniently near the Albuquerque Airport and has modern facilities, including a spacious buffet breakfast with ample room for eating, reading the newspaper and watching television.

Was this review helpful? Yes
RizzaGE, Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review

Thank you for your kind words! Please let us know what we can improve in order to make your stay even better. Thank you for staying with us. Best regards, Rizza E., Front Office Management More 

Level Contributor
116 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed May 28, 2015

I had high hopes for this hotel with all of the positive reviews and I was hoping for a nice relaxing weekend. This did not end up being the case. The hotel is well maintained and clean and my room and bathroom were also clean. The bathroom had nice toiletries. The room had a nice microwave and good size fridge... More 

Was this review helpful? Yes 1
RizzaGE, Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review

We apologize your stay did not live up to your expectations. We hope you will give us another chance. While you're in town, please contact me directly at 505.338.5255. Best regards, Rizza E., Front Office Management More 

Los Angeles, California
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2015

My partner and I stayed here for my Memorial day weekend, and we were surprised. After driving 15 hrs from Los Angeles, we just wanted to hurry up and get to the hotel to rest. This hotel was beyond our expectations as far as customer service, comfort, accessibility, location, and price. The staff was very helpful and friendly, the rooms... More 

Was this review helpful? Yes
RizzaGE, Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review

Thank you for your 5-star review! I appreciate the kind words and I apologize for the noise from the pool. Perhaps next time, please don't hesitate to contact the front desk for a room reassignment, we are here for you and we want you to have the best possible experience. I'm glad we were still able to leave a great... More 

Niceville, Florida
Level Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed May 27, 2015

We needed a place close to the airport for an early departure. This hotel was conveniently located and priced to sell by Hotwire. The rooms were spacious and comfortable. We did have someone above us with a child who kept jumping up and down banging on our ceiling--two nights in a row. Called the desk the second night and they... More 

Was this review helpful? Yes
RizzaGE, Manager at Holiday Inn Express Hotel & Suites Albuquerque Airport, responded to this review

Thank you for your review! We appreciate your positive feedback. I'm sorry you were disturbed by other guests while staying at our location. I'm glad our front desk was able to resolve the noise, they are always there to assist you with issues like these so please don't hesitate to contact them sooner. Thank you though for being patient with... More 

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