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Holiday Inn Express Hotel & Suites Midtown

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2500 Menaul Boulevard NE, Albuquerque, NM 87107
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Holiday Inn Express Hotel & Suites Midtown
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Holiday Inn Express Hotel & Suites Midtown
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186 reviews from our community

Traveler rating
    80
    65
    18
    14
    9
See reviews for
52
48
16
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Richland Hills, Texas
Top Contributor
192 reviews 192 reviews
126 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stopped here for two nights at the beginning of a national parks trip in Utah. Had a room on the 5th floor which was quiet and comfortable. The sink area was out in the room which didn't bother us but does bother some people. The bathroom itself was very small and confined. Our biggest problem was that they change... More 

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Alamogordo, New Mexico
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is much better than a typical HIE. Nice beds, bathroom at the rear of the room with a small but adequate area about 5 by 5 feet for tub/shower and toilet, with large, nice vanity in bed area. Two very comfy queen beds. Separate small kitchenette/computer table/sofa and coffee table area near the door. Included microwave and fridge. Closet... More 

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Sarasota, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Everything about this hotel was worth looking for! Excellent service, excellent room, excellent price! It was like a breath of fresh air to get off the road after a day of travel and have such a nice room! I would stay here again!

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Oruiz10, Front Office Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Valued Guest, Thank you so much for the glowing review! We are always happy to hear from a satisfied guest, and are thrilled that you enjoyed the quality of your room and the service provided by our staff. It would be an absolute pleasure to have you stay with us again on your next visit to Albuquerque, so do... More 

Waukesha, Wisconsin, Usa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed at this Holiday Inn Express in Albuquerque for 3 nights in March 2015. The location was excellent if you have a car, being close to I-40 and I-25. There is an Appleby's restaurant next door and a coffee shop about 2 blocks away. There is a bike trail close by that provides an alternative for... More 

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Abram D, Front Office Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay at our hotel! We take feedback from our guests very seriously, and always appreciate when any aspect of a stay that falls short of our guests' expectations is brought to our attention. We apologize that the state of the bathroom and quality of the coffee was not... More 

Las Cruces, New Mexico
Top Contributor
69 reviews 69 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 21, 2015

I read the reviews on trip advisor and then actually chose to book at a different Holiday Inn Express Hotel in Albuquerque. When I made the reservation, I accidently chose Mid Town instead of Old Town. I did book a non refundable reservation so that even a few minutes after I booked the room, Holiday Inn Corporate would NOT let... More 

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Abram D, Front Office Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with some feedback on your stay! We are thrilled to hear that you were pleasantly surprised by our property, even though it was not your initial intention to stay with us. We apologize for the issues you encountered with your internet connection, and we have opened up a... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 13, 2015

The reservationist told us the pool was open, it was closed (and there was no hot tub). The breakfast was average at best. The tv had issues that the front desk couldn't help us resolve. The rooms were a bit worn. My electron for this chain hotel is much higher!

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear aleishaz, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with the condition of our hotel. We are constantly working on improving the quality of service we provide and your feedback will... More 

Colorado Springs, Colorado
Top Contributor
183 reviews 183 reviews
40 hotel reviews
172 helpful votes 172 helpful votes
2 of 5 stars Reviewed March 8, 2015

there were enough that I was disappointed. Little things first: Ice machine out of order on our third floor. The sign said go to 2nd or 4th floor. Wrong. Only ice available was on the 5th floor. #2, one of the two light bulbs on the nice work desk was burned out. Doesn't housekeeping check these things? #3 We had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear ArtColorado, First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us especially with the service from our housekeeping, breakfast and layout of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More 

Phoenix, Arizona
Top Contributor
172 reviews 172 reviews
20 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed February 3, 2015

We've stayed here before and have always been happy campers. There is an Applebee's right across the parking lot for dining other than breakfast. We asked for a first floor room because we felt it best to not leave too much in the car. The area seemed safe, and the parking lot is well-lighted, but it was Christmas time. So... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Violette54, Thank you for sparing some time out of your busy day to write us a candid feedback regarding your recent stay. I am glad to see that you were able to take delight in the quality of service our hotel staff members were able to provide during your stay. To see and read kind words from our valued... More 

Arlington, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

The hotel itself is a "little worn" but hey make up for it in service and location. First the location was absolutely perfect for our needs. It was conveinently located near the freeways and major streets. Our trip invilved going many places over the city of Albuquerque and this was centrally located and esay to access. The most important part... More 

Was this review helpful? Yes 2
Aztec, New Mexico
2 reviews
2 of 5 stars Reviewed December 18, 2014 via mobile

In a time crunch, the printers weren't functioning in the business center. Front desk refused to help, saying he was alone for 40 more minutes. The more upset I got, the nastier he got. A couple min later, a woman comes out if an office directly behind him! Alone? She allowed me to print, but acknowledged the computers weren't printing... More 

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Oruiz10, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Heather E, First of all, thank you very much for taking your valuable time to share your experience on your recent stay. I am very disappointed to hear how my staff failed to meet your expectations and dropped the ball on multiple occasions. Rest assured that we will discuss your experience with all team members and I will make... More 

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