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Holiday Inn Express Hotel & Suites Midtown

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2500 Menaul Boulevard NE, Albuquerque, NM 87107
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Holiday Inn Express Hotel & Suites Midtown
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Holiday Inn Express Hotel & Suites Midtown
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182 reviews from our community

Traveler rating
    78
    64
    17
    14
    9
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Cruces, New Mexico
Top Contributor
61 reviews 61 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I read the reviews on trip advisor and then actually chose to book at a different Holiday Inn Express Hotel in Albuquerque. When I made the reservation, I accidently chose Mid Town instead of Old Town. I did book a non refundable reservation so that even a few minutes after I booked the room, Holiday Inn Corporate would NOT let... More 

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Abram D, Front Office Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with some feedback on your stay! We are thrilled to hear that you were pleasantly surprised by our property, even though it was not your initial intention to stay with us. We apologize for the issues you encountered with your internet connection, and we have opened up a... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The reservationist told us the pool was open, it was closed (and there was no hot tub). The breakfast was average at best. The tv had issues that the front desk couldn't help us resolve. The rooms were a bit worn. My electron for this chain hotel is much higher!

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear aleishaz, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with the condition of our hotel. We are constantly working on improving the quality of service we provide and your feedback will... More 

Colorado Springs, Colorado
Top Contributor
176 reviews 176 reviews
40 hotel reviews
168 helpful votes 168 helpful votes
2 of 5 stars Reviewed 3 weeks ago

there were enough that I was disappointed. Little things first: Ice machine out of order on our third floor. The sign said go to 2nd or 4th floor. Wrong. Only ice available was on the 5th floor. #2, one of the two light bulbs on the nice work desk was burned out. Doesn't housekeeping check these things? #3 We had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear ArtColorado, First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us especially with the service from our housekeeping, breakfast and layout of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More 

Phoenix, Arizona
Top Contributor
164 reviews 164 reviews
20 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed February 3, 2015

We've stayed here before and have always been happy campers. There is an Applebee's right across the parking lot for dining other than breakfast. We asked for a first floor room because we felt it best to not leave too much in the car. The area seemed safe, and the parking lot is well-lighted, but it was Christmas time. So... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Violette54, Thank you for sparing some time out of your busy day to write us a candid feedback regarding your recent stay. I am glad to see that you were able to take delight in the quality of service our hotel staff members were able to provide during your stay. To see and read kind words from our valued... More 

Arlington, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

The hotel itself is a "little worn" but hey make up for it in service and location. First the location was absolutely perfect for our needs. It was conveinently located near the freeways and major streets. Our trip invilved going many places over the city of Albuquerque and this was centrally located and esay to access. The most important part... More 

Was this review helpful? Yes 2
Aztec, New Mexico
2 reviews
2 of 5 stars Reviewed December 18, 2014 via mobile

In a time crunch, the printers weren't functioning in the business center. Front desk refused to help, saying he was alone for 40 more minutes. The more upset I got, the nastier he got. A couple min later, a woman comes out if an office directly behind him! Alone? She allowed me to print, but acknowledged the computers weren't printing... More 

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Oruiz10, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Heather E, First of all, thank you very much for taking your valuable time to share your experience on your recent stay. I am very disappointed to hear how my staff failed to meet your expectations and dropped the ball on multiple occasions. Rest assured that we will discuss your experience with all team members and I will make... More 

1 review
5 of 5 stars Reviewed December 9, 2014

I absolutely love this place! I have not had anything but great experiences! It all starts with Miranda! I love coming to ABQ, as I know that Miranda will relieve many of my stresses. The conference room is always arranged the way I want, the beverages are always stocked for my team and replenished without interrupting, all while smiling and... More 

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Oruiz10, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Ahmed E, Thank you very much for taking the time to provide us with your excellent feedback. We are very pleased to hear that all stays have been great experiences and we hope to continue in that direction. We have shared this feedback with all employees and congratulated each and every one of them. We are very pleased for... More 

Torreon, Mexico
Top Contributor
143 reviews 143 reviews
36 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 16, 2014

this hotel was good for a stopover as its close to 1-25 and 1-40..........rooms are spacious .......the gal who checked us in was very pleasant and let us check in early........the only thing we didnt like is the same problem many hotels have the door slamming of other guests......many newer hotels have doors that you cant slam..........otherwise was a good... More 

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Oruiz10, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear 77mockmotor, Thank you for taking the time to share your experience on your recent stay. I am glad the location and staff met your expectations. We will make sure to share your feedback with all employees as well as our management company. We will make sure to consider the slamming of doors on our next renovation which is coming... More 

Surprise, Arizona
Contributor
20 reviews 20 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 26, 2014

Hotel was very clean and has easy access from I-40 or I-25. There is an Applebees across the parking lot and other places to eat, but you need to drive to them. The entire Hotel is smoke free, which is a big item for us. No pets allowed except service animals. The room rates for the end of September 2014... More 

Was this review helpful? Yes 2
Oruiz10, General Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear Wipala, Thank you very much for taking your valuable time and providing us with your feedback regarding your recent stay. On behalf of the entire team, we are very glad you had a great and positive experience while staying with us. Our location is a plus and we are glad our team member, Dillon, was able to deliver the... More 

A TripAdvisor Member
2 of 5 stars Reviewed October 26, 2014

Our room was in need of some upgrades. Carpet was torn in one area, couch was old and lacking of support and bed mattress was going soft. Everything else about the hotel though was good. Lobby and breakfast areas were nice and there is a great walking/biking trail nearby.

Was this review helpful? Yes
Oruiz10, Manager at Holiday Inn Express Hotel & Suites Midtown, responded to this review

Dear TripAdvisor Member, First of all, thank you for taking your valuable time and provide us with your feedback in regards to your stay. On behalf of our entire team, we extend our apologies to you in regards to the condition of our room. We will make sure we share this with our management team with the objective of addressing... More 

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