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Extended Stay America - Albuquerque - Airport

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2321 International Ave SE, Albuquerque, NM 87106
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1 room 1 guest
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Extended Stay America - Albuquerque - Airport
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82 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Albuquerque - Airport
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Las Vegas, Nevada
1 review
5 of 5 stars Reviewed January 23, 2015

I only stayed for 2 nights on business. The breakfast bar in the morning was convienant, the room was clean and staff was professional at all times. The price for the stay was affortable and I will be returning without hesitation.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Matt - As the Manager I would like to thank you for taking the time to write a review in regards to your stay with us. I have shared your review with our staff and it is pleasing to hear that you enjoyed your stay and our staff. I hope in the future your travels bring you back to our... More 

1 review
4 of 5 stars Reviewed January 16, 2015

So all in all the stay was good for the price. It was a run down property but again, the price was reasonable. Stayed for a week while visiting and location was right by the airport so that was nice. Customer service was very good with providing me with all the necessities for my room and locations around town so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I appreciate you taking the time to write such a positive review. I am so happy to hear your stay was comfortable and your needs were met. It is great to read that you found our hotel to be a good value. Please know that we are in the process of painting our rooms as well and giving the exterior... More 

Norwich, Connecticut
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 23, 2014

It was a small room but doable. It was not terrible. They did not have a sit down bathtub (only a shower). I had a cat, so I was put in a pet room. I did not think it was bad. The only downside was the noise. Not from the airport or airplanes but from other people. They placed me... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Paula - Thank you for telling us about your stay. We are sorry to hear about the noise issues; however we are glad that you had a pleasant overall experience with us. We will work with our staff to make sure we are maintaining a quiet and relaxing environment for all of our guests. Thank you again for sharing your... More 

1 review
1 of 5 stars Reviewed December 5, 2014

Planned a New Mexico trip for thanks giving weekend and booked this one month back. But we were left stranded with no room. They charged my card, took the entire money during the booking (one month back) and now they say they don't have any room. Many customers were standing with same complaints and few others with complaints on dirt,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Travelers are raving about these Albuquerque hotels

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 28, 2014 via mobile

We purchased two rooms for this place on Hotwire for 3 days. Which we pre paid in advance on the Hotwire website. We checked in on a Monday. We requsted one room with one bed and another room with two beds. The clerk was able to fill our request. We then come back to the hotel on Tues after leaving... More 

Was this review helpful? Yes 1
Gardnerville, Nevada
Level Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed October 26, 2014

Front desk staff was friendly and helpful. We had a early morning flight so location near airport was what we wanted for our last night of this trip. Wi-Fi that was free was so slow as to be unusable. We paid to upgrade but had to pay the fee twice, once for my laptop and once for my husband's iPad.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our location and our helpful staff during your visit with us. Still, I apologize that you experienced some issues with our free Wi-Fi and the cleanliness of your room. As well, I am sorry that the... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed October 24, 2014

You might want to shorten your Extended Stay at this hotel. The "fully equipped kitchen" is a 4 foot counter with 2 burners, a sink and a small work space with a tiny microwave and a refrigerator whose freezer would fit 2 frozen pot pies - if you take out the miniature ice cube trays. If you want the coffee... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were unhappy with the size of your kitchen. As well, I am sorry to read that my staff did not deliver your kitchen equipment to your room, and that the process of obtaining it was so inconvenient for you. Please... More 

1 review
4 of 5 stars Reviewed October 13, 2014 via mobile

A bathtub or a hot tub would be nice. Couldn't get any help finding aa or na meetings. There wasn't any kind of help for the problems i had. There werent necessities provided like qtips or weekly cleaning supplies, and i am staying two months. There is no shuttle service, and no business center

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for taking the time to post a review of our hotel. The staff and I read your comments about your stay with us and we will look into these concerns to make sure your experience is not repeated. Still, it is great to hear that you enjoyed your stay with us overall. We hope to see you again,... More 

Albuquerque, New Mexico
2 reviews
5 of 5 stars Reviewed September 28, 2014

My a.c. broke Saturday around noon time. After calling Erica at the front desk within an hour a knock on my door .its the maintance man Patrick with a new unit within a half an hour I was cooled off. I guess they called Patrick in. This is a taste on how the staff here goes out of there way... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to fix you’re air conditioner issue in a timely manner. I truly appreciate your comments regarding Erica and Patrick. They definitely care for our guests and take pride in delivering great customer service. Thank you... More 

Midland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

This is not a fancy place to stay, but it is very reasonably priced and the staff goes way above and beyond to make sure you have a pleasant stay. I was visiting my ailing sister who was there for 3 months pending new living arrangements. She stayed in the handicap room and really was fortunate to have such kind... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Judith - Thank you for taking the time to write a review of our hotel. We are glad that we were able to accommodate you and your sister. We are also pleased to hear that you enjoyed our wonderful staff and found us to be a good value. Thank you again for your feedback. We hope that you will stay... More 

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