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All 8 Albuquerque accommodations

Extended Stay America - Albuquerque - Airport

2.0 of 5 Condominium   |   2321 International Ave SE, Albuquerque, NM 87106
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Extended Stay America - Albuquerque - Airport

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A recent review
3 of 5 stars Reviewed February 28, 2014
Nick T Los Alamos, New Mexico, United States
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49 people have reviewed this hotel

Traveler rating
    8
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    12
    6
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13
4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
San Carlos, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

The beds were extremely uncomfortable. The blinds in the lobby were extremely dirty. I refused to eat breakfast in there. The rates are very low. You get what you pay for. I've never stayed in an Extended Stay on his uncomfortable before.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in our lobby and am working with our entire staff to improve our cleaning procedures so that this issue does not affect our future guests. Your feedback regarding our bedding options will help us in our efforts to continually... More

Ganado, Arizona
1 review
2 of 5 stars Reviewed 3 weeks ago

I booked a room for $40.99 on Hotwire as my funds were very limited. When I got to the hotel to check in, I was told that there is a $100 "check in fee for incidentals, damages, etc." Coming home after being gone for week, I didn't have the extra money and Hotwire couldn't refund my money. Luckily, another nice... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for your recent review of your stay. I am glad to hear that we provided you with a clean, quiet room during your visit. Still, I apologize that our deposit and pet policies did not meet your expectations. Your feedback will be helpful as we continue to improve our guest experience. If you would like to discuss this... More

Los Alamos, New Mexico, United States
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 28, 2014

The first room they put me in was recently used and not cleaned. I had been in the second room for about an hour before the manager walked in on me in my boxer shorts. The neighborhood isn't great and the grocery store down the street is definitely catering to the low-rent district. That said, they got me another room... More

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Denver, Colorado
1 review
1 of 5 stars Reviewed February 8, 2014

Dirty room upon check in and no other rooms available so had to stay in the dirty room as I was a very late arrival and the room was prepaid. Do not usually have this problem with Extended Stay America.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Gary – I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room was not properly cleaned prior to your arrival. I have discussed your comments with our housekeeping staff, and we are taking steps to ensure your experience is not repeated. Thank you for sharing your... More

Austin, Texas
2 reviews
1 of 5 stars Reviewed January 28, 2014

This place was disgusting and scary. The stairwell and elevator were dirty. The walls on the outside of the property were dirty. The room was dated. The only good thing was the selection of tv channels. I tried using the wifi and it didn't work. I would never ever use this hotel chain again!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the cleanliness of our exterior and elevator is truly regrettable. We are very sorry for your experience. I will be meeting with our staff to make sure these areas are thoroughly cleaned and that this does not happen again in the future. I really appreciate... More

Killeen, Texas
1 review
3 of 5 stars Reviewed January 23, 2014

In town for a funeral, made reservations via my handheld devise as I was entering Albuquerque so I was able to get a great " mobile" + " internet only " deal on the rate. Checked in shortly after 10pm (after driving 10+hrs from Texas). Front desk guy was friendly, room was "eh". Got a knock on the door around... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I appreciate you taking the time to review our hotel. I am sorry to hear about the problems you encountered with the plumbing in your room. As well, I apologize that our staff did not attend to the situation in a professional manner. As this hotel’s manager, I can assure you that I have met with my staff to ensure... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 3, 2014

I stayed here for 3 nights and found the amenities to be comfortable and the location to be fine (you will definitely need a car however!). I slept well due to the comfortable heating unit which was well-regulated and didn't dry you out in the already-arid NM climate. All in all, this was a comfortable hotel at a good value.

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Chloe - Thank you so much for posting a review of our property. I'm so pleased to hear that we provided you with a comfortable room at a great value. We look forward to welcoming you back in the future! More

Window Rock, Arizona
1 review
5 of 5 stars Reviewed December 21, 2013

Wonderful folks, great digs, NUTRITIOUS breakfast (hot oatmeal packets, fresh fruit, etc.). Ongoing internet access! Good area. Terry, Isaiah, & staff professional, friendly. I felt SAFE. Recommend very highly -- want to stay there again! Rabbi R. Karpov, Ph.D. (Window Rock area and beyond)

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our accommodations and professional, friendly staff. Also, I am glad to hear you had an opportunity to take advantage of our free grab-and-go breakfast. Thank you again for your review. It would be our... More

Breckenridge, Colorado, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
4 of 5 stars Reviewed November 23, 2013

First time I stayed at this property with very convenient access to many parts of Albuquerque. The room was fine. Service was excellent with a very helpful staff. Only problem was the incredibly slow "high-speed" internet.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about my staff; however, we apologize that the internet was not what you expected. In response to your feedback, I am contacting our internet provider to explore options in remedying this issue immediately. We continually work to improve our hotel, so I... More

albuquerque
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 18, 2013

Surprisingly, this place was pretty clean and well maintained. The amenities are exactly as advertised. There is a small kitchen with utensils, plates, pots and pans. The grab and go breakfast is pretty sparse and pretty much the same everyday. Packaged oatmeal, breakfast bars and wrinkled apples become undesireable after a day or so. Minus 1 star. The price is... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that that our breakfast was disappointing. Still, we are happy to know that we were able to provide you with a clean room and well maintained room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

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Additional Information about Extended Stay America - Albuquerque - Airport

Also Known As:
Extended Stay Albuquerque
Albuquerque Extended Stay
Address: 2321 International Ave SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 8 Specialty lodging in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Albuquerque - Airport 2*
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