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Extended Stay America - Albuquerque - Airport

2.0 of 5 2321 International Ave SE, Albuquerque, NM 87106
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Extended Stay America - Albuquerque - Airport
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Extended Stay America - Albuquerque - Airport
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70 reviews from our community

Traveler rating
    16
    15
    15
    9
    15
See reviews for
16
8
12
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (70)
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    (22)
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    (17)
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    (19)
  • Dec-Feb only
    (12)
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1 review
1 of 5 stars Reviewed 2 weeks ago

Planned a New Mexico trip for thanks giving weekend and booked this one month back. But we were left stranded with no room. They charged my card, took the entire money during the booking (one month back) and now they say they don't have any room. Many customers were standing with same complaints and few others with complaints on dirt,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 28, 2014

We purchased two rooms for this place on Hotwire for 3 days. Which we pre paid in advance on the Hotwire website. We checked in on a Monday. We requsted one room with one bed and another room with two beds. The clerk was able to fill our request. We then come back to the hotel on Tues after leaving... More 

Was this review helpful? Yes 1
Gardnerville, Nevada
Top Contributor
104 reviews 104 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed October 26, 2014

Front desk staff was friendly and helpful. We had a early morning flight so location near airport was what we wanted for our last night of this trip. Wi-Fi that was free was so slow as to be unusable. We paid to upgrade but had to pay the fee twice, once for my laptop and once for my husband's iPad.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our location and our helpful staff during your visit with us. Still, I apologize that you experienced some issues with our free Wi-Fi and the cleanliness of your room. As well, I am sorry that the... More 

1 review
2 of 5 stars Reviewed October 24, 2014

You might want to shorten your Extended Stay at this hotel. The "fully equipped kitchen" is a 4 foot counter with 2 burners, a sink and a small work space with a tiny microwave and a refrigerator whose freezer would fit 2 frozen pot pies - if you take out the miniature ice cube trays. If you want the coffee... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were unhappy with the size of your kitchen. As well, I am sorry to read that my staff did not deliver your kitchen equipment to your room, and that the process of obtaining it was so inconvenient for you. Please... More 

1 review
4 of 5 stars Reviewed October 13, 2014

A bathtub or a hot tub would be nice. Couldn't get any help finding aa or na meetings. There wasn't any kind of help for the problems i had. There werent necessities provided like qtips or weekly cleaning supplies, and i am staying two months. There is no shuttle service, and no business center

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for taking the time to post a review of our hotel. The staff and I read your comments about your stay with us and we will look into these concerns to make sure your experience is not repeated. Still, it is great to hear that you enjoyed your stay with us overall. We hope to see you again,... More 

Albuquerque, New Mexico
2 reviews
5 of 5 stars Reviewed September 28, 2014

My a.c. broke Saturday around noon time. After calling Erica at the front desk within an hour a knock on my door .its the maintance man Patrick with a new unit within a half an hour I was cooled off. I guess they called Patrick in. This is a taste on how the staff here goes out of there way... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to fix you’re air conditioner issue in a timely manner. I truly appreciate your comments regarding Erica and Patrick. They definitely care for our guests and take pride in delivering great customer service. Thank you... More 

Midland
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

This is not a fancy place to stay, but it is very reasonably priced and the staff goes way above and beyond to make sure you have a pleasant stay. I was visiting my ailing sister who was there for 3 months pending new living arrangements. She stayed in the handicap room and really was fortunate to have such kind... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Judith - Thank you for taking the time to write a review of our hotel. We are glad that we were able to accommodate you and your sister. We are also pleased to hear that you enjoyed our wonderful staff and found us to be a good value. Thank you again for your feedback. We hope that you will stay... More 

El Paso, Texas
1 review
1 of 5 stars Reviewed August 15, 2014

If you do not read anything else of this review, please read this: DO NOT STAY HERE. Undercircumstance would I advise some one to stay here. We PRE-PAID for 4 nights, but only stayed 2. A little background, my fiance and I were in ABQ for a mini vacation, and were no planning on staying in our room very often.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Brittany - Thank you for taking the time to tell us about your experience. The situation you described regarding the condition of your room is truly regrettable. Please accept our apologies. We will be working with our housekeeping staff to make sure we are thoroughly cleaning our rooms. We will also schedule a deep cleaning of our carpets and have... More 

Georgia
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 12, 2014

I've stayed at two Extended Stay American Inns, Grand Rapids and this, and both were excellent. Room was very large and had a full kitchen. I booked through Hotwire so didn't know what I was getting. I'd love to stay here again since the price was really good. The bed was fine, a/c strong, parking lot well-lit. Breakfast is packaged... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding the cleanliness and safety of our hotel. We are glad that you enjoyed our fully equipped kitchens and your large room. Once more, thank you for posting your review. We look forward to having you visit with us... More 

Coupeville, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 24, 2014

I've stayed at this places numerous times, in the last 10 years, and always found it to be clean, quiet, and comfortable. The room is spacious and the bed comfortable. The air conditioner always works well, (important in Albuquerque in the summer) and is relatively quiet. The walls must be pretty thick because there was a while family next door... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I appreciate you taking the time to write such a wonderful review. I am so pleased to know that we provided you a clean, comfortable room and that you received friendly service from our front desk staff. I am especially glad to read that you appreciated your fully equipped kitchen during your stay. Once more, thank you for posting your... More 

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Additional Information about Extended Stay America - Albuquerque - Airport

Address: 2321 International Ave SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Albuquerque - Airport 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Albuquerque
Albuquerque Extended Stay

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