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Extended Stay America - Albuquerque - Airport

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2321 International Ave SE, Albuquerque, NM 87106
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Extended Stay America - Albuquerque - Airport
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Extended Stay America - Albuquerque - Airport
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    82 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3 of 5 stars
    • Rooms
      3 of 5 stars
    • Service
      3.5 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      3 of 5 stars
    Traveler tips help you choose the right room.   Room tips (28)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (82)
    • Mar-May only
      (26)
    • Jun-Aug only
      (20)
    • Sep-Nov only
      (19)
    • Dec-Feb only
      (17)
    All months
    Albuquerque, New Mexico
    2 reviews
    1 of 5 stars Reviewed 3 weeks ago

    I made a reservation for this hotel. I was trying to check in one hour early and they want me to pay $ 15.00 extra also I wanted a king size bed they want me to pay extra. I don't mind paying extra when the hotel is clean and I get excellent customer service, but not at this hotel. Karla... More 

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    Your review for our hotel was recently brought to my attention. The situation you described regarding our customer service is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to my staff about the importance of responding to guest needs in a timely manner to ensure your experience... More 

    Colorado
    Level Contributor
    138 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 20 helpful votes
    2 of 5 stars Reviewed 4 weeks ago

    I paid for a non smoking room, they put me in a room with numerous cigarette burns on the carpet and a strong smoke stink. Also, there was fecal mater that had not been cleaned from the toilet. I will not consider staying at another property run by this bunch.

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    Thank you for providing us with details about your stay. Please accept our most sincere apologies for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, we will be diligently inspecting rooms as well as working with our housekeeping staff on ways to better eliminate smoke odors. I am grateful for the feedback you... More 

    Travelers are raving about these Albuquerque hotels

    Ruidoso, New Mexico
    Level Contributor
    2 reviews
    1 of 5 stars Reviewed June 20, 2015

    First I will say the room was clean, but it ends there. Ice machines under repair, no ice trays in kitchenette; ice on a 103 degree day would not seem too much to expect. Every cabinet in the kitchenette was completely. Why have a kitchen if it's totally useless. No shampoo or hair dryer..... Seriously!

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not what you expected. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Additionally, toiletries and hairdryers are... More 

    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed June 10, 2015 via mobile

    Two days after arrival we started finding signature bed bug bites. We immediately brought it to the attention of the management but they only offered us fresh sheets (which were stained). It took a week for them to actually move our beds away from the wall (their supposed solution to bed bugs) and after nine days we had to get... More 

    Was this review helpful? Yes 1
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you describe are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be working diligently with our housekeeping staff and outside vendor to make sure the mentioned issues are eliminated. I really... More 

    Santa Fe, NM
    Level Contributor
    12 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    5 of 5 stars Reviewed April 20, 2015

    Have stayed in this hotel at least three times before and will stay there again. Check in has always been efficient and fast by attentive and friendly receptionist. Rooms are basic but clean. The parking lot is well lit and I feel comfortable leaving my car outside. No airport shuttle is available, so I drive to the local parking facility... More 

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. I am so pleased to read that our staff provided you with great service and a quick check-in. I’m thrilled we were able to provide you with a clean and comfortable stay. Thank you again for sharing your experience... More 

    Buena Park, California
    Level Contributor
    4 reviews
    4 of 5 stars Reviewed April 13, 2015

    The room was clean. Beds very comfortable. All the creature comforts of home you would need with only one exception. NO ICE MACHINE. Other than that-I would stay again. The coffee in the morning was quite delicious and strong. Excellent location for the fwy and airport.

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    The staff and I read your review, and would like to thank you for writing such great feedback about your stay with us. I’m so glad you enjoyed our clean and comfortable rooms, location and our grab-and-go breakfast. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More 

    Level Contributor
    14 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 14 helpful votes
    1 of 5 stars Reviewed March 12, 2015

    Upon arriving we were greated by a locked door to the front desk area. Aparently they do it for security. The person who checked us in was nice enough, but she entered my name wrong into the computer and gave us the incorrect room type. Even after emailing the hotel manager two weeks before our arrival to confirm our room... More 

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry for the inconveniences you experienced during your stay. Your comments were reviewed by the staff, and we will look into more training to better handle issues that arise at the front desk as well as providing professional customer service to make sure... More 

    Amherst, Massachusetts
    Level Contributor
    15 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    1 of 5 stars Reviewed March 10, 2015

    This hotel did not honor our Hotwire reservation. The lady at the front desk claimed that our reservation was not displaying on her computer, and even though we showed her our confirmation email from Hotwire she would not give us a room. She informed us that this has *happened before*, and that her manager had told her that all she... More 

    Was this review helpful? Yes 1
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    Your review for our hotel was recently brought to my attention. I sincerely apologize for the check-in and reservation issues you experienced during your stay. I am working with our third party booking to ensure that these issues do not happen again in the future. Thanks to your feedback, we can continue to work on providing an exceptional stay for... More 

    Los Lunas, New Mexico
    1 review
    2 of 5 stars Reviewed February 17, 2015

    Good location, close to everything. Nob Hill district is close by The airport is close by, but there is no noise coming from it. The library, post office, and other services are close by, too..The University of New Mexico Campus is down the street. The V.A. Hospital is two miles from the hotel. Many, many good restaurants, and also a... More 

    Was this review helpful? Yes
    Manager_11525, Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    Charlie - Thank you for your kind review of our property. I truly appreciate your comments regarding the location and surrounding businesses. The staff and I would love to provide you with another comfortable stay in the future. More 

    Sioux Falls, South Dakota
    Level Contributor
    59 reviews
    39 hotel reviews
    common_n_hotel_reviews_1bd8 58 helpful votes
    2 of 5 stars Reviewed February 3, 2015 via mobile

    My wife and I booked a room, through Hotwire, for one night. When we checked in we were given a room with the smallest double bed I have ever seen. I went to the lobby and asked for a room with either a larger bed (queen size) or two beds, I was charged an additional $10 plus tax. I wouldn't... More 

    Was this review helpful? Yes 1
    Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

    Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bed size was too small. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me directly,... More 

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