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Extended Stay America - Albuquerque - Airport

2.0 of 5 2321 International Ave SE, Albuquerque, NM 87106
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Extended Stay America - Albuquerque - Airport
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Extended Stay America - Albuquerque - Airport
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74 reviews from our community

Traveler rating
    17
    16
    15
    11
    15
See reviews for
16
8
14
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (22)
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Los Lunas, New Mexico
1 review
2 of 5 stars Reviewed 2 weeks ago

Good location, close to everything. Nob Hill district is close by The airport is close by, but there is no noise coming from it. The library, post office, and other services are close by, too..The University of New Mexico Campus is down the street. The V.A. Hospital is two miles from the hotel. Many, many good restaurants, and also a... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Charlie - Thank you for your kind review of our property. I truly appreciate your comments regarding the location and surrounding businesses. The staff and I would love to provide you with another comfortable stay in the future. More 

Sioux Falls, South Dakota
Top Contributor
57 reviews 57 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I booked a room, through Hotwire, for one night. When we checked in we were given a room with the smallest double bed I have ever seen. I went to the lobby and asked for a room with either a larger bed (queen size) or two beds, I was charged an additional $10 plus tax. I wouldn't... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bed size was too small. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me directly,... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed January 23, 2015

I only stayed for 2 nights on business. The breakfast bar in the morning was convienant, the room was clean and staff was professional at all times. The price for the stay was affortable and I will be returning without hesitation.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Matt - As the Manager I would like to thank you for taking the time to write a review in regards to your stay with us. I have shared your review with our staff and it is pleasing to hear that you enjoyed your stay and our staff. I hope in the future your travels bring you back to our... More 

1 review
4 of 5 stars Reviewed January 16, 2015

So all in all the stay was good for the price. It was a run down property but again, the price was reasonable. Stayed for a week while visiting and location was right by the airport so that was nice. Customer service was very good with providing me with all the necessities for my room and locations around town so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I appreciate you taking the time to write such a positive review. I am so happy to hear your stay was comfortable and your needs were met. It is great to read that you found our hotel to be a good value. Please know that we are in the process of painting our rooms as well and giving the exterior... More 

Norwich, Connecticut
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 23, 2014

It was a small room but doable. It was not terrible. They did not have a sit down bathtub (only a shower). I had a cat, so I was put in a pet room. I did not think it was bad. The only downside was the noise. Not from the airport or airplanes but from other people. They placed me... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Paula - Thank you for telling us about your stay. We are sorry to hear about the noise issues; however we are glad that you had a pleasant overall experience with us. We will work with our staff to make sure we are maintaining a quiet and relaxing environment for all of our guests. Thank you again for sharing your... More 

1 review
1 of 5 stars Reviewed December 5, 2014

Planned a New Mexico trip for thanks giving weekend and booked this one month back. But we were left stranded with no room. They charged my card, took the entire money during the booking (one month back) and now they say they don't have any room. Many customers were standing with same complaints and few others with complaints on dirt,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 28, 2014 via mobile

We purchased two rooms for this place on Hotwire for 3 days. Which we pre paid in advance on the Hotwire website. We checked in on a Monday. We requsted one room with one bed and another room with two beds. The clerk was able to fill our request. We then come back to the hotel on Tues after leaving... More 

Was this review helpful? Yes 1
Gardnerville, Nevada
Top Contributor
107 reviews 107 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed October 26, 2014

Front desk staff was friendly and helpful. We had a early morning flight so location near airport was what we wanted for our last night of this trip. Wi-Fi that was free was so slow as to be unusable. We paid to upgrade but had to pay the fee twice, once for my laptop and once for my husband's iPad.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our location and our helpful staff during your visit with us. Still, I apologize that you experienced some issues with our free Wi-Fi and the cleanliness of your room. As well, I am sorry that the... More 

2 reviews
2 of 5 stars Reviewed October 24, 2014

You might want to shorten your Extended Stay at this hotel. The "fully equipped kitchen" is a 4 foot counter with 2 burners, a sink and a small work space with a tiny microwave and a refrigerator whose freezer would fit 2 frozen pot pies - if you take out the miniature ice cube trays. If you want the coffee... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were unhappy with the size of your kitchen. As well, I am sorry to read that my staff did not deliver your kitchen equipment to your room, and that the process of obtaining it was so inconvenient for you. Please... More 

1 review
4 of 5 stars Reviewed October 13, 2014 via mobile

A bathtub or a hot tub would be nice. Couldn't get any help finding aa or na meetings. There wasn't any kind of help for the problems i had. There werent necessities provided like qtips or weekly cleaning supplies, and i am staying two months. There is no shuttle service, and no business center

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Airport, responded to this review

Thank you for taking the time to post a review of our hotel. The staff and I read your comments about your stay with us and we will look into these concerns to make sure your experience is not repeated. Still, it is great to hear that you enjoyed your stay with us overall. We hope to see you again,... More 

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Additional Information about Extended Stay America - Albuquerque - Airport

Address: 2321 International Ave SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Albuquerque - Airport 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Albuquerque
Albuquerque Extended Stay

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