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All 146 Albuquerque hotels

Holiday Inn Express & Suites Albuquerque Old Town

2.5 of 5 Hotel   |   2300 12th Street NW, Albuquerque, NM 87104
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Ranked #4 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed March 3, 2013
pagecarl Page, AZ
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337 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express & Suites Albuquerque Old Town
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Page, AZ
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 3, 2013 via mobile

I stayed at this hotel for a week while attending class at the adjacent Indian Training Center. The hotel was clean throughout. The staff were all helpful. Breakfasts were filling and flavorful. I could not ask for any more from a hotel.

Was this review helpful? Yes
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

pagecarl, Thank you for your review and for choosing our hotel for your stay! I am happy that you found our hotel to be just what you needing during your week of training. Hope to see you again soon. Don't forget to recommend us to your friends, family and co-workers. Kathleen E. Holguin General Manager More 

Scottsdale, Arizona
1 review
5 of 5 stars Reviewed March 3, 2013

We have stayed at this hotel before; and the excellent service and great facility made it an easy choice to stay again. Geoffrey checked us in quickly and advised us about services available in the facility. The rooms were comfortable and quiet. We got a good night's rest after a long day on the road. Harris Balkin, Sales Manager, stopped... More 

Was this review helpful? Yes
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Sally K, Making you feel at home is what we love to do. I am glad that you were happy with our facility and our team members. They are each so wonderful in their own unique ways. We love to make our guests feel welcomed. We look forward to your next trip to Albuquerque. Kathleen E. Holguin General Manager More 

Bath, Ohio
Top Contributor
113 reviews 113 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 1, 2013

We really enjoyed our stay here. The room was clean, though not large, and the bed was nice. Bathroom was a good size and clean. There was a laundry room just down the hall which we used which was nice. The breakfast bar was good and well stocked. The view was marvelous. We were on an art buying trip and... More 

Was this review helpful? Yes 1
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

ardeanest, Thank you for taking the time to review our hotel. I am glad that you were able to have a nice time in Albuquerque and hopefully found some great pieces for your art collection. I agree with you on the view. It is great to be able to see our wonderful Sandia Mountains each day when you walk out... More 

NH
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013

My wife and I visited Albuquerque to meet our brand new Grandson and stayed here to be as close as possible to him. What a surprise it was to be greeted by name on arrival and congratulated on our newest family member! Our daughter-in-laws family had been staying here already and had been so pleased with the staff they had... More 

Was this review helpful? Yes 1
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

NH-voter, Thank you so much for your review! I am so glad that you had a great time in Albuquerque with our facility, our staff and most importantly you new Grandson. Our team does an excellent job at maintaining our hotel and most of all taking care of our guests. We look forward to your next trip to Albuquerque and... More 

Falls Church, Virginia
Top Contributor
67 reviews 67 reviews
51 hotel reviews
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed February 26, 2013

My wife and I stayed here for a couple of nights in February 2013, and she stayed for a few more days while on a trip for work, and we were both impressed with this hotel. It was clean and new, and staffed by friendly people. The breakfasts were all we needed and the business center's printer had paper and... More 

Was this review helpful? Yes 1
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

FallsChurchTraveler, Thank you for taking the time to submit your review. We are always happy to recieve feedback. I am glad that you and your wife were happy with our hotel. Our staff is by far the friendliest in Albuquerque. They are attentive and always ready to provide a smile, suggestions for dinner directions, and even cookies in the evening.... More 

Michigan
2 reviews
5 of 5 stars Reviewed February 6, 2013

The Albuquerque Historic Old Town Holiday Inn meets the gold standard in lodging, as far as my wife and I are concerned. It’s clean. It’s comfortable. And it’s conveniently located. All for a reasonable price. But this HIE is also much more. It has an extraordinarily friendly and welcoming staff. In hopes of getting a high floor with a view... More 

Was this review helpful? Yes
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Ted70Michigan, Thank you so much for the review! I can't tell you how much these mean to us. I am glad that you were happy with our hotel and our staff. We love the opportunity to celebrate events with our guests, especially something as significant as a 50th Anniversary. I hope that we are all as lucky as the two!... More 

Wichita, Kansas
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 4, 2013

This HoIiday Inn Express (HIE) staff should be the standard against which the IHG corporation bases all its properties. It is obvious that management of this property understands the concept of customer service and staff attitude. Housekeeping was timely and complete. The breakfast was appropriate for the HIE price range. Common area maintenance (painting, etc.) was good and on-going. The... More 

Was this review helpful? Yes 1
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

AFSBob, WOW! Thank you for the wonderful compliment! Without our guests we would not be here. This is something that we all take very seriously and is also why we are in the hospitality business. We appreciate your observations as well as your recommendations. We will be looking into the items you listed. Have a great day! We look forward... More 

Oklahoma
1 review
5 of 5 stars Reviewed January 20, 2013

I've stayed a many, many hotels and this one had some of the best staff I've ever dealt with. From the front counter staff, to the lady serving breakfast, I was extremely satisfied. Exceeded expectations.

Was this review helpful? Yes
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

tbellchoc, Thank you for taking the time to review our hotel. We appreciate it more than you know. Your comments put even bigger smiles upon all of our team member to know that they are some of the best ever! Thank you again. We look forward to your next trip to Albuquerque. Kathleen E. Holguin General Manager More 

Las Vegas, Nevada
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 19, 2013

This hotel is clean, and the staff is wonderful. I was greeted cheerily when I arrived and the check in process was quick and efficient. Penny at the front desk even called my room about a half hour after I settled in to check if everything in my room was satisfactory. I have stayed in many hotels, and have never... More 

Was this review helpful? Yes
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Sammi112345, Thank you, thank you, thank you! We can't thank you enough for your review. I couldn't agree more - Penny does a wonderufl job at our Front Desk, always friendly and so caring and our staff truly cares about the cleanliness and most of all our guests. We always want to make sure you have all you need while... More 

Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 17, 2013

Stayed at the Holiday Inn Express for 2 nights travelling from Australia. We were really satisfied with the price and the location of the hotel. The complimentary breakfast which is provided daily adds to the value with free wifi and friendly staff (Harris Balkin) Would highly recommend this hotel to anyone travelling through albuquerque.

Was this review helpful? Yes
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

GLA2694, Thank you for your review! I am glad that you found our location to fit your needs (price, breakfast, and wi-fi). Harris is a wonderful asset to our team and I am glad that you had a moment to speak with him. We hope to see you again on your next trip to or thru Albuquerque! Kathleen E. Holguin... More 

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Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th Street NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
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Also Known As:
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express And Suites Albuquerque Old Town
Hotel Style:
#3 Family Hotel in Albuquerque
#5 Business Hotel in Albuquerque
#6 Romantic Hotel in Albuquerque

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