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All 146 Albuquerque hotels

Holiday Inn Express & Suites Albuquerque Old Town

2.5 of 5 Hotel   |   2300 12th Street NW, Albuquerque, NM 87104
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Holiday Inn Express & Suites Albuquerque Old Town

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Ranked #9 of 146 hotels in Albuquerque
Certificate of Excellence 2013
A recent review
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243 people have reviewed this hotel

Traveler rating
    136
    83
    15
    4
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
london
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Cannot fault this hotel, we were visiting from the UK and made most welcome by the Reception Staff, printing us maps and directing us to the Old Town, which by the way is not walkable. You need a car for sure. We ended up in a huge suite with two lovely comfortable beds. They called us to see if the... More

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Santa Fe, New Mexico
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

After crazy day driving so comforting to feel safe secure with excellent luxurious linens. Laundry to wash and dry clothes, yah. Friendly helpful desk staff, printed out maps and Vivian Garcia made our breakfast much more enjoyable. Traffic around but worth being a step to Pueblo Cultural Centre which is why we came.very enjoyable restful stay

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Platte City, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Awake at 4:00 am both nights of our stay due to unidentified construction noise. They only offered to change our room after the second night. We were booked to stay three nights, but we left. Asked the front desk staff if we could leave early without a penalty and she didn't know. I had to call the national customer service... More

Was this review helpful? Yes 3
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Playbooks, Thank you for your candid review of our hotel. We appreciate your feedback as it gives us opportunity for improvement. I do apologize for the lack of sleep. There is currently a new building being built right behind us. This service experience is not typical for our team. However I have met with my Front Desk team to go... More

Yucatán, México
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel should not carry the name "Old Town." It is completely misleading. You cannot walk to Old Town, there are only highways. I would not recommend this hotel unless you have a car. There is only one restaurant within walking distance; the other option is microwaving frozen foods from the pharmacy. One a brighter note, the staff was very... More

Was this review helpful? Yes 1
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

CTripleS, Thank you for reviewing our location. I am terribly sorry that you were not pleased with our location. We are centrally located in Albuquerque very close to Old Town and Downtown areas, however a car is recommended. Public transportation is another suggestion. I am happy that you liked the service that our team provided. An internet upgrade is underway... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can almost always count on Holiday Inn to be up to basic standards. This hotel was great value for the money. Staff was friendly and helpful. Breakfast was pretty good - after having green chiles' all week I was ready for some basic eggs and coffee. The beds were super comfortable. Love the choices of toiletries provided. I would... More

Was this review helpful? Yes 1
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

KMA-Seattle, Thank you for taking g the time to review our hotel. I am glad that you were able to enjoy the New Mexico Green Chili. I will be sure that our front desk team is well versed in giving walking directions, and I am sorry if this caused you any delay. A great nights sleep and a good breakfast... More

Colorado
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently stayed at the Holiday Inn Express Historic Old Town in Albuquerque. On arrival we were greeted by a delightful , friendly front desk staff member by the name of Jalena. She quickly and efficiently dealt with us so that everyone could get settled in and rest after a long day on the road dealing with the worst snow... More

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gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

48Irish, Thank you for the kudos to Jalena! She is a wonderful asset to our team and our organization. She represents Holiday Inn Express & Suites Old Town very well. Thank you also for being a valued IHG Rewards member. We hope to see you again on your next trip to Albuquerque. Haleah Todd General Manager More

Richmond, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is quiet, comfortable, well run, large rooms, has excellent breakfast bar, friendly helpful staff. Dogs are welcome for what I think is a reasonable fee. Hotel is close to Old Town and other attractions. We would definitely stay here on our next trip.

Was this review helpful? Yes
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

utahluke, Thank you for your recent stay. I am so glad that you and your best friend. I am glad that we were able to accommodate you and that you had a great stay with us. We hope to see you on your return trip. Haleah Todd General Manager More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

Great stay - staff was extremely helpful, free breakfast was well done. Nothing was wrong but I have a feeling that if I had a problem it would have been addressed. I can't remember a budget hotel manager seeking me out to ensure everything was satisfactory, which this manager did. Would definitely stay here again.

Was this review helpful? Yes 1
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Candor87, Thank you for your recent stay with us. I am glad that you found your stay to be great and no problems. And yes you are right the team would act quickly if there had been any issues. I will be sure to share your comments with our wonderful team. Hope to see you on your return trip to... More

Colorado
Contributor
12 reviews 12 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 12, 2014

We drive through Albuquerque at least once a year, and have always had bad luck with the hotels -- didn't want to spend too much since it's only for a good night's sleep before heading on our way. However, I was able to book this hotel with points, and totally enjoyed our stay. Since I have an IHG credit card,... More

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Alma, Wisconsin
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2014

We were warmly greeted, and we received an upgrade for our room. Signage could be better since we turned too early. Location to Old Town is good. The only negative which is true for ALL HIE is the marginal breakfast. So much more could be done other than stale pastries from Sam's Club. The pancakes are terrible. HEI needs to... More

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Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Also Known As:
Holiday Inn Express And Suites Albuquerque Old Town
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express & Suites Albuquerque Old Town Hotel
Address: 2300 12th Street NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Albuquerque
#13 Family Hotel in Albuquerque
#19 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
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