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Holiday Inn Express & Suites Albuquerque Old Town

Certificate of Excellence
2.5 of 5
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2300 12th Street NW, Albuquerque, NM 87104
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Holiday Inn Express & Suites Albuquerque Old Town
Best prices for: 1 room 1 guest
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Ranked #6 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jacqui A Flemington, New Jersey
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374 reviews from our community

Traveler rating
    221
    120
    23
    5
    5
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107
127
19
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Flemington, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We splurged a bit and got a queen suite for ourselves & 2 teen girls and wow what a great room! Having 1 1/2 baths was really convenient. The breakfast was good, lots of choice. The staff was super friendly & helpful and gave us a good dinner recommendation. It's located close to Old Town and short drive to university... More 

Was this review helpful? Yes 1
Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The housekeepers were very professional as well as the front desk staff and breakfast was prompt and professional the Management was so precise with any trouble and made our stay feel comfortable. We even had the an opportunity to experience the cultural diverse dining with the discount of the hotel. Excellent Staff and Extreme Professionalism.

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1 review
4 of 5 stars Reviewed 1 week ago

Great staff, especially the hardworking woman who kept the highly satisfying breakfast area clean and stocked. Comfortable, clean, nicely decorated room. The location was great with easy access to the freeway and Old Town. Our group had no complaints and will probably stay there again the next time we're in town.

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Boulder City, Nevada
Top Contributor
121 reviews 121 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

The young woman who checked us in was cordial and professional, both on the phone and in person. Our night started off like any other until it was lights out and we realized there was no control from the room a/c. One speed (low) and cycling on and off so we could hear what sounds like drag racing out the... More 

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Lexington, Kentucky
2 reviews
5 of 5 stars Reviewed 1 week ago

I travel quite a bit and stay mostly at Holiday Inn Expresses around the country. I was particularly impressed with this one as they were extremely friendly, very very clean and it was a well run hotel. The owner made himself available to the customers every morning while I was there at breakfast and is a very pleasant fellow to... More 

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British Columbia, Canada
Top Contributor
399 reviews 399 reviews
55 hotel reviews
207 helpful votes 207 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had an enjoyable stay here with one glitch. Our room was not made up so we told the front desk. Day two we told the front desk again as we were heading out the door just to be sure -- but when we returned it was the same deal as the room had not been touched. The gal at... More 

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El Paso, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here 2 nights with my husband and young son. We booked a king suite over the Internet hoping the room would provide some privacy between us and the baby when he went to sleep early. When we arrived to our room, we were disappointed that there was no partition between the sitting area and bedroom like we had hoped.... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay at this Holiday Inn Express was great. The best complimentary breakfast offered, hands down! Scrambled eggs were good, pancake conveyor belt, moist cinnamon rolls, crisp bacon, amongst a variety of standard complementary breakfast items. Fresh baked cookies were offered throughout the day, free newspapers offered daily, laundry facility, workout facility, and indoor pool. The rooms were nice and... More 

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Cape Cod, Massachusetts
Top Contributor
138 reviews 138 reviews
33 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Traveled across the USA and stayed in many HIE properties. Even though this one is newer it has some problems. They should never call it the "Old Town HIE", the neighborhood holds a lot to be desired and it is well over a mile away from Old Town. Street people everywhere, pan handling on the corners, just a real uncomfortable... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Dear Nancy011351, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and we appreciate your business with us. However, it is regrettable if the location and the charges taken for incidentals did not live up to your expectations. Rest assured that this... More 

Hobbs, New Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Look I like the holiday Inn express brand. But this one is poorly managed. 5 people standing around when I checked in and waited 20min. Seriously the manager and hotel clerk carried on a conversation while a huge line waited. Then no towels. I called 4 times in a 3 hour time slot. 2nd night only 1 person running a... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Dear htraveler123, Thank you for taking the time to express your thoughts and concerns. I certainly apologize for the unsatisfactory service you received from the staff. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate the candid feedback we receive and welcome any opportunity to improve. We all hope that you would... More 

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