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Isleta Resort & Casino

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11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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Isleta Resort & Casino
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220 Reviews from our TripAdvisor Community

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Lubbock, Texas
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at Isleta in order to enjoy the Guess Who concert and a couple days' get-away. This was our first trip to Isleta and we were very impressed w the spa, enjoyed the Embers restaurant as well as TIWA restaurant & bar. All the staff were extremely friendly, outgoing and helpful. Especially enjoyed the spa - reception was friendly... More 

Helpful?
Thank LolaBeach2524
Oregon
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was doing a roadtrip across the country starting on the west coast. The day prior I was just in Vegas. This was SO MUCH BETTER. I won't pretend that this casino is as large or filled with glitzy entertainment like Vegas but it is very clean, nice, and welcoming and I wouldn't hesitate to stay here again if I... More 

Helpful?
Thank Steven C
Albuquerque, New Mexico
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

I put on a big event with Isleta every year and I am consistently blown away by their service. The team there took care of details and paid attention to the needs of me, my vendors and our guests. It started with Victor Sanchez having everything set up and questions answered before we arrived. Then the team working that day... More 

Helpful?
Thank Stacy B
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Rio Rancho C, Thank you so much for reviewing our hotel. I'm proud of our staff and Victor knowing that we consistently go above and beyond for your event. I hope that we can continue the relationship for many years to come. More 

Conroe, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The room was very nice, spacious and clean. T the hotel and grounds were maintained nicely as well. I guess winter time the pool is "cleaned" so it was closed : [ There were lots of slots but unfortunately a large amount of penny slots. I wish the restaurants were open later though as we arrived late and only one... More 

Review collected in partnership with this hotel

Helpful?
Thank usantorof
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear usantorof, Thank you so much for reviewing our hotel, its reviews such as yours that will only make us better. I'm thrilled that you enjoyed your spacious accommodations, and the hotel grounds. We are looking at possibly keeping the restaurants open later. The next time that you are coming through Albuquerque please make your reservations with us. More 

Prescott, Arizona
1 review
3 of 5 stars Reviewed 2 weeks ago

The only issue I had was with the bottles of complimentary water in my room. The seals on both waters had been previously broken. I have to assume they were refilled by either the previous guest(s) or by housekeeping. Yikes and Gross!!! Also, the drinking glasses had water marks, finger prints, and lipstick on them. Last, the complimentary lotion looked... More 

Review collected in partnership with this hotel

Helpful?
Thank 772coreyp
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear 777coreyp, Thank you very much for reviewing our hotel, its reviews such as yours that helps us improve our service. I have talked to our Director of Housekeeping in regards to the issues that you had discovered in your guest room, we do not take these issues lightly and will make every effort to rectify them. Thank you again... More 

Hillsboro, New Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Another great stay at Isleta Casino! Great staff, great food and great accommodations. More than 5 stars in our book. We look forward to our next visit. We very highly recommend the Isleta Casino and Resort. Thanks again

Helpful?
1 Thank Marilyn P
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Marilyn P., Thank you very much for reviewing our hotel we appreciate the kind words. I'm so glad that the staff, food, and accommodations were to your liking and are looking forward to your return stay. Thank you again and we will see you soon. More 

Midland, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

When we arrived we waited 20 minutes to just check-in. They only had 1 desk clerk at 6pm on a Monday, then we were given 3 room keys, only 1 worked. We were never offered WIFI or internet passwords. The casino is really smoky compared to others I have attended.

Review collected in partnership with this hotel

Helpful?
Thank gene_dolan
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear gene_dolan, Thank you so much for reviewing our hotel it is reviews such as yours that will only make us a better resort in the future. I have taken your concerns to our Front Office Manager and we will work on staffing levels and making sure our room keys are functional. We have made strides on the smell of... More 

Las Cruces, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel has the most comfortable beds compared to beds I've slept on at any other hotels. It is clean, with the exception of housekeeping not cleaning the bathroom floor. Overall, it was a good experience

Review collected in partnership with this hotel

Helpful?
1 Thank Susana C
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear Susana C., Thank you for visiting Isleta Resort and Casino, it is nice to hear that you enjoyed our comfortable beds. I will make sure that I get with our Housekeeping Manager on the cleanliness of your bathroom, and make this is rectified for future guests. When you are traveling back through Albuquerque please make sure that you stay... More 

Albany, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I can't say enough about the excellent service I received while staying at the Casino. Everywhere I went the staff was nothing but pleasant and helpful. It started upon my arrival with a valet named Eric or "brother Eric" as know to the tribal council members I had the privilege of having a drink with. I have been all over... More 

Helpful?
1 Thank SonicLees
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear SonicLees, I am so proud of our staff and the attention to detail that they gave to you while you were here. World class service is what we like to be known for giving to our guests. Theresa is also very charming and goes out of her way to help our guests any way she can. Thank you for... More 

Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

we recently stayed at isleta casino and resort from the time we arrived we were greeted with smiles and every employee was helpful in every way from valet to having a girls day at the spa, house keepings services was wonderful any time we needed something they were more than welling to asset . We had a night at the... More 

Helpful?
1 Thank s h
Michael W, Manager at Isleta Resort & Casino, responded to this review

Dear s h, Thank you for staying with us I'm am so happy that you enjoyed the spa, housekeeping services, the staff, and Embers. We try and aim to please everyone that walks through the doors, please come back and see us soon. More 

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