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Isleta Resort & Casino

4.0 of 5 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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Isleta Resort & Casino
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114 reviews from our community

Traveler rating
    33
    31
    16
    12
    22
See reviews for
19
45
6
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bali
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We stayed as a rest spot between stops but still were disappointed with the standard and facilities of the Hotel . We would rate just ok - clean but ordinary - price was probably , at best , ok for what we got . location is out of the town so nothing to recommend it on that score . If... More

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are sorry to hear that you did not enjoy your stay here at Isleta Resort and Casino. We do offer many activities within property including our Casino, multiple restaurants, Enchantment Gifts, our full service Spa, our Golf Course, Lakes and Fun Connection. If given the opportunity again, we believe... More

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

Overall our experience was pleasant. Staff was very friendly at every turn. We stayed in a balcony room that was very clean (I own a cleaning business and I know clean) and nice to look at. We both wished we could have the same bathroom at home. The tub was huge by our standards. There is definitely a constant smell... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are glad that you enjoyed your stay in our comfortable accommodations. We pride ourselves on offering our guests everything they need to have a pleasurable stay on our property. We are sorry to hear that the Casino was not paying out during your stay with us. We do have... More

Las Cruces, New Mexico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Every month I do a girls Spa Weekend in hotels all over the country. This month is was at Isleta casino and Resort. The staff at the check in counter were great when we arrived on Friday night (10/10/14). The next day our Spa services were fabulous - Ronda and her staff were very informative and attentive. We so enjoyed... More

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are glad that you enjoyed your experience in our luxurious Spa. We aim to create fun and positive experiences for all of our guests and we are really proud of our Spa and Spa employees who help our guests have these types of experiences. In regards to your... More

Denpasar, Bali, Indonesia
Top Contributor
55 reviews 55 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On a stop over here we happen to be in town over the Ballooning festival so most places were booked out. It was a pleasant stay Staff were friendly and the rooms generous sizes, Restaurant food was nice and pricing wasn't over the top. Definately would stay again if needed to.

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are glad that you enjoyed the comfort of our deluxe accommodations. It is our goal to provide excellent customer service and positive memories with every stay. We look forward to seeing you in the future. More

Los Alamos, New Mexico
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travel all over the Southwest and needed to meet with our accountant. It was the opening weekend of Balloon Fiesta and all the hotels were booked solid. My husband finally found a room at Isleta Resort. I had read other reviews that said the staff was rude and we had experienced that years ago and never returned. But we... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino and welcome back! We are pleased to hear that you enjoyed your stay with us and were able to enjoy our Embers Steakhouse and Tiwa Restaurant. It is important to us that our guests find value and comfort with every stay. We look forward to seeing you in the... More

Tucson, Arizona
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had to find a place to stay the night outside of Albuquerque. We were overwhelmed with the friendliness of the staff. When we parked our car two employees walked past us in the parking lot. They both welcomed us to the hotel and were very kind. The great attitudes continued, from the hotel staff to the servers in the... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are glad that you enjoyed the comfort of our deluxe accommodations. It is our goal to provide excellent customer service and positive memories with every stay. We look forward to seeing you in the future. More

Albuquerque, New Mexico
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one evening for a concert event. We stayed in a balcony king room. For the value I would've preferred a lesser room. The room is showing wear and tear which should be addressed in my opinion. I did have one issue. I originally booked another room online before I went with the Balcony king room. I cancelled... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay with us. We are sorry to hear about the inconvenience regarding your reservation and are glad that it resolved itself. We look forward to seeing you in the future. More

Queen Creek, Arizona
Top Contributor
63 reviews 63 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If your in the area and want a very nice place to stay..this is the place. The resort is well maintained and the rooms are very nice at a reasonable rate. Plenty of good places to eat and a very fine spa. This visit was a pleasant surprise.

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay at our resort. We are very proud of our Spa at Isleta and are pleased to hear that you enjoyed your services with them. We look forward to seeing you in the future. More

Odessa, Texas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Customer service is very good here! I have worked at 5 star resorts and I'd rank this one up there as far as service and friendliness is concerned. Comfortable beds too! Modern furnishings that were in good condition.

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. It is our expectation that all of our guests are provided excellent customer service and comfortable stays when they visit Isleta Resort and Casino. We look forward to seeing you during your next stay. More

New Mexico
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went to a concert at the Isleta Ampitheater and stayed the night at the Isleta Resort afterward. Our room was very well decorated and comfortable. We got good service from housekeeping and the front desk. The room was a good value. We especially loved the bathroom. It was spacious and nice. The shower was great. The only reason I... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are glad that you enjoyed your stay with us and we look forward to seeing you during our next concert season. More

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Additional Information about Isleta Resort & Casino

Address: 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Hotels.com, Odigeo and Tingo so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque

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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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