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Isleta Resort & Casino

11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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Isleta Resort & Casino
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Isleta Resort & Casino
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161 reviews from our community

Traveler rating
    43
    50
    19
    19
    30
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28
61
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23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Albuquerque, New Mexico
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Booked a last minute trip here with my wife. We have gone to Isleta before and liked it.The hotel was almost full according the the desk. We reserved a Deluxe king room. Hoped to get a bit of rest then hit the casino and a restaurant on site. The hotel does have a fairly large family customer base, however the... More 

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

I like islets casino, but some of your staff feel like they own the place. I was trying to ask Leo something and the dealer snap and raised her voice at me. No one should have to go through bad P R. I don't like what she did and that should never happen in a place of busy. Someone in... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We do appreciate your feedback since this will allow up to grow and improve. We have referred your concerns to the appropriate department manager. More 

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean and functional, the hotel is quite large, and has ample car parking, However the car parks fill up as locals come and use the casino, so it can be awquard to find a parking place. There are several places to eat, from snack bars to full Sid down restaurants. There is a pool, however this was closed the day... More 

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind and candid review of Isleta Resort and Casino. We are sorry to hear you were unable to enjoy our beautiful pool during your stay due to the weather. We look forward to seeing you on your next road trip. More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful hotel, obviously well made. The staff managed to make it one of the most off putting, terrible experiences I have ever had. Every single interaction I had with staff here was unprofessional, rude, and lacking of even basic hospitality knowledge. When you have a 4 star structure and a staff that's obviously unsupervised, intoxicated, and unhelpful with pride, it's... More 

Was this review helpful? Yes 3
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are very disappointed to hear about your recent experience. We would like to take this opportunity to hear about the specifics of your change so we can address the appropriate employees regarding their behavior. We understand that our guests have a choice of where they can stay and we... More 

El Paso, Texas
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife and I spent two nights in the hotel for my birthday. The hotel staff were top notch, from the valet staff to the receptionist to the cleaning staff, all were great and friendly...The TIWA restaurant was pretty good, got a table quickly and the food was pretty good for the price...OK, not the bad part !!!!! The management... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay in our resort and that our hotel staff was friendly during your stay. In regards to the Casino, we are disappointed to hear that the staff did not treat you in a friendly manner and that the smoke was an... More 

Sarpsborg, Norway
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 23, 2015

Stayed here for one night during our summer holiday last year. Got a balcony room on the fourth floor. The room was comfortable, and we were able to eat breakfast on the balcony with a beautiful view of the valley in front of the hotel. Some noices from the hallway. The hotel is probably most appreciated for those attending conferences... More 

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your experience in our enhanced accommodations. We look forward to seeing you in the future. More 

1 review
5 of 5 stars Reviewed April 9, 2015 via mobile

The staff were friendly, service at the restaurants as well as room service was prompt. The lady at the front desk was welcoming, friendly very adequate with information to the resort and to get around Albuquerque.

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind response of Isleta Resort and Casino. We are proud of our new, enhanced rooms and are pleased to hear you enjoyed your stay. We look forward to seeing you in the future. More 

texas
Top Contributor
208 reviews 208 reviews
101 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed April 5, 2015

So i had a chance to stay here at the Isleta as i passing through to Las Vegas. This resort used to be the Hard Rock. Now as the Isleta, it is much better. the overall area, the architecture and the design of the hotel are actually really neat. I would definitely go and look around. As for the rooms,... More 

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay with us in our enhanced accommodations. We look forward to seeing you in the future. More 

Senior Contributor
29 reviews 29 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 27, 2015

Beautiful place to stay. Room service was alsome I would recommend this place. The staff are professional and the cleaning person always made sure every detail was paid careful attention to. No stolen items from my room or bags. I've had this issues in the pass with other hotel stays.only thing is if your going to go to the spa... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review of Isleta Resort and Casino. We are happy to hear that you would recommend our property and that you enjoyed your stay with us. We regret to hear about your other experiences but are happy to hear that our staff took very good care of you. We look forward to having you as a... More 

Amarillo, Texas
1 review
4 of 5 stars Reviewed March 20, 2015

I was very impressed with the staff. Everyone was so friendly and helpful. The only negative person was the restaurant, when I asked if there was a children's menu, the guy said we kinda have a kids menu????? I asked can I see it and he said, we don't have it written any where??? Needless to say, we ate elsewhere.... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that your experience with our staff was a pleasant one; we have alerted the restaurant management in regards to your experience with the restaurant employee. We are disappointed to hear that you were displeased with our Deluxe Queen Room. We do have certain room types... More 

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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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Junior Suite (99)
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Wide King (72)

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