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Isleta Resort & Casino

11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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Isleta Resort & Casino
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Isleta Resort & Casino
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Silver City, New Mexico
3 of 5 stars Reviewed 1 week ago

Room was very nice, except my room wasn't ready at 6 pm. I went to concert at the Isleta Amphitheater, which is not on site at the casino. It is back up 1-25 about 7 miles and their is no shuttle. That was disappointing. However, pool was beautiful and I was able to use it until 1 pm even after... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Hello Susanj59, Thank you for your candid review. We regret to hear about your room not being ready. We will address this with the respective departments. We are happy to hear that you were able to enjoy the beautiful and refreshing pool a little after check out time. Again, thank you for your feedback and we hope to have you... More 

Playa del Carmen, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel was way beyond our expectations! Loved our room! Loved the hotel in general! But most of all, the staff, all of them were wonderful and helped us get the best experience we've ever had in a long time! Everyone was willing to help, but a special thanks to the Valet and Front desk staff for being so kind... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Hello Emma T, Thank you for your candid review. We are glad you enjoyed everything from our guest rooms to our wonderful staff. We will make sure to share your words with our impressive team. We look forward to having you back soon. Thank you. More 

Denver, Colorado
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Stayed one night, which was more than enough. Made a reservation and asked for two queens was confirmed for two queens and a late arrival( 8pm) got there at 8:30 pm and was told that there are no rooms with 2 queens it's a first come first serve bed option but they can upgrade me to a king after telling... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your honest review of Isleta Resort and Casino. We strive to make every guest's stay as relaxing and pleasurable as possible. We obviously did not come close to meeting yours nor our expectations and for this we are regretful. Please feel free to contact David.Moran@isleta.com (Asst. General Manager) regarding the specifics of your stay. Again, thank you... More 

Blue Springs, Missouri
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice rooms, large and welcoming. Some have balconies and very large bathrooms. The casino is large and very nice. Three of us stayed and all three were impressed with the play in the casino. We all three won to the tune of $800.00. The martini's were really good, too. We were only there for one night, but I would... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review of Isleta Resort and Casino. We are glad you enjoyed your stay with us and that it was a profitable one! We are very excited about our updated rooms. We hope to see you again very soon. More 

Las Cruces, New Mexico
Level Contributor
80 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I arrived for a free night and was greeted with a smile and quick check in. I asked for the top floor in a king room and was accommodated. My room was very clean. Deep soaking, jetted tub and separate shower. Nice aromatherapy amenities. Mattress was awesome. I slept very well. I was in room 619 which was near the... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay in our enhanced rooms. We look forward to seeing you in the future. More 

jonihester
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I feel like all my reviews recently have been bad but I just cannot help myself. Something has happened to service in this world and travel is just not the same. I booked this place as a lasts night stay of a great vacation in New Mexico. I am sad to say the experience was disappointing. I thought the rate... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review of Isleta Resort and Casino. Our Assistant General Manager has reached out to you regarding your experience. Again, we are disappointed to hear that your stay with Isleta Resort and Casino was less than excellent. If you have any further concerns, please contact David Moran at david.moran@isleta.com. More 

Pine Ridge, South Dakota
1 review
5 of 5 stars Reviewed 4 weeks ago

The rooms were beautiful! The employees were awesome. The resort was jam packed with activities. The facility is close enough to Albuquerque that you can take in other sites to see. We visited other Pueblos and learned about the history. There learned about the history of New Mexico. The restaurant food in the hotel was excellent! We ate Mexican food.... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear you enjoyed our enhanced rooms and our restaurants. We take pride on our property and the different activities we provide for our guests. We look forward to seeing you in the future. More 

Cape Coral, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 24, 2015

Stayed here with family for one night, and I was not blown away, but the room was nice and clean, with comfy beds. For the price we expected a little more luxury. We're going back to Albuquerque before our trip is over and won't be staying at Isleta again just because of the price.

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review. We are glad to hear you enjoyed our clean comfortable beds. Our rates are reflective of the regional market and can fluctuate depending on demand. We hope you do not miss an opportunity at a discounted rate when our demand is a little lower. Again, we appreciate the feedback. More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed June 24, 2015

We held our Annual Conference here there were a total of 150 participants, 80 had rooms. The food, rooms, staff and conference center where wonderful. Everyone was extremely helpful and kind. We are planning next years conference and it will be held here!

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay with us while attending your conference. We are also excited to hear that you and the conference will be returning to Isleta Resort and Casino! We look forward to seeing you during your future stay. More 

Las Cruces, New Mexico
Level Contributor
3 reviews
5 of 5 stars Reviewed June 22, 2015

When you walk into this hotel you are greeted in a friendly manner by everybody. From the Valet kids to the janitors patrolling the hotel property, to the waitresses/waiters making sure our needs are met in our meetings, to the housekeeping personnel, to the front desk. Ms. Deborah at the front desk meets us with a gorgeous smile and flashing... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that your experience with our staff was exceptional. Our staff takes pride in our property and wants all of our guests to feel welcome. We look forward to seeing you in teh near future. More 

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Amenities (40)
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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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Junior Suite (99)
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The Hotel (41)
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Wide King (72)

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