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Isleta Resort & Casino

11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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Isleta Resort & Casino
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Isleta Resort & Casino
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171 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pine Ridge, South Dakota
1 review
5 of 5 stars Reviewed 1 week ago

The rooms were beautiful! The employees were awesome. The resort was jam packed with activities. The facility is close enough to Albuquerque that you can take in other sites to see. We visited other Pueblos and learned about the history. There learned about the history of New Mexico. The restaurant food in the hotel was excellent! We ate Mexican food.... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear you enjoyed our enhanced rooms and our restaurants. We take pride on our property and the different activities we provide for our guests. We look forward to seeing you in the future. More 

Cape Coral, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with family for one night, and I was not blown away, but the room was nice and clean, with comfy beds. For the price we expected a little more luxury. We're going back to Albuquerque before our trip is over and won't be staying at Isleta again just because of the price.

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review. We are glad to hear you enjoyed our clean comfortable beds. Our rates are reflective of the regional market and can fluctuate depending on demand. We hope you do not miss an opportunity at a discounted rate when our demand is a little lower. Again, we appreciate the feedback. More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 1 week ago

We held our Annual Conference here there were a total of 150 participants, 80 had rooms. The food, rooms, staff and conference center where wonderful. Everyone was extremely helpful and kind. We are planning next years conference and it will be held here!

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay with us while attending your conference. We are also excited to hear that you and the conference will be returning to Isleta Resort and Casino! We look forward to seeing you during your future stay. More 

Las Cruces, New Mexico
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

When you walk into this hotel you are greeted in a friendly manner by everybody. From the Valet kids to the janitors patrolling the hotel property, to the waitresses/waiters making sure our needs are met in our meetings, to the housekeeping personnel, to the front desk. Ms. Deborah at the front desk meets us with a gorgeous smile and flashing... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that your experience with our staff was exceptional. Our staff takes pride in our property and wants all of our guests to feel welcome. We look forward to seeing you in teh near future. More 

Anthony, New Mexico
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Is was a nice stay the swimming pool is really nice doesn't go over 4' deep so perfect for kids with parents watching of course.... Would have liked a fridge and micro but for the most part enjoyed our stay...

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear you enjoyed our pool. We look forward to seeing you in the future. More 

Cheboygan, Michigan
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel seems like it's in the middle of nowhere, but it's lovely. My room was very spacious, the view was spectacular, and the floor was quiet. All the staff, from check-in to the restaurants, was wonderful. Food was really good but I recommend eating in the restaurants (I ordered room service twice; both times was given the wrong order).... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. WE are pleased to hear that you enjoyed our new, enhanced rooms. It is our goal to provide excellent customer service with every stay. We look forward to seeing you in the future. More 

Alb
Level Contributor
4 reviews
2 of 5 stars Reviewed 3 weeks ago

I won a few free nights here but even for free ill not stay there !!! the manager and his staff had the nerve to yell at my child with autism about where she can and cant stand she backed into a corner by the bingo hall and cry. then the manager asked me very rudely if I can read.... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your feedback regarding your experience. We regret to hear about how your situation was handled. Please know that we will forward your incident to the respective department head to address. Again, thank you for your input. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

We were excited for our first time guests. When we arrived, beautiful in all in and out, but terrible experience for non-smokers like us. Extremly bad cigarrettes smoke odors throught the whole buildings. We coukdn't use the nice swimming pool and we were told by other guests that someone threw up in that pool and there were also waiting for... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for taking the time to present your feedback regarding your experience. We regret to hear about some of the concerns you mention. It is protocol at any facility to shut the pool down for such an incident. In addition, all the water must cycle through the system in order to make sure it is clean and safe for... More 

Owasso
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Joseph was fantastic and such a wonderful ambassador for the Isleta people. The hotel and casino were in great shape and the staff was very friendly. Also, go see Julie at the Center bar for great service. These two really know guest service and are experts in their fields! The rooms were plenty big and the beds were just the... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We take pride in our property and so does our staff. We are pleased to hear that you enjoyed our hotel accommodations and different outlets. We look forward to seeing you in the near future. More 

Albuquerque, New Mexico
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 28, 2015

Booked a last minute trip here with my wife. We have gone to Isleta before and liked it.The hotel was almost full according the the desk. We reserved a Deluxe king room. Hoped to get a bit of rest then hit the casino and a restaurant on site. The hotel does have a fairly large family customer base, however the... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are disappointed to hear that your experience with us this time was as satisfactory. We would like to take the opportunity to correct your recent experience with us. Please contact Rose Johnson at 505-724-3969. More 

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Amenities (40)
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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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Junior Suite (99)
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Wide King (72)

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