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Isleta Resort & Casino

4.0 of 5 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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#85 of 146 Hotels in Albuquerque
108 Reviews 3.5 of 5 stars
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Isleta Resort & Casino
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108 reviews from our community

Traveler rating
    31
    29
    15
    11
    22
See reviews for
19
43
6
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Albuquerque, New Mexico
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for one evening for a concert event. We stayed in a balcony king room. For the value I would've preferred a lesser room. The room is showing wear and tear which should be addressed in my opinion. I did have one issue. I originally booked another room online before I went with the Balcony king room. I cancelled... More

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Queen Creek, Arizona
Top Contributor
61 reviews 61 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If your in the area and want a very nice place to stay..this is the place. The resort is well maintained and the rooms are very nice at a reasonable rate. Plenty of good places to eat and a very fine spa. This visit was a pleasant surprise.

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Odessa, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

Customer service is very good here! I have worked at 5 star resorts and I'd rank this one up there as far as service and friendliness is concerned. Comfortable beds too! Modern furnishings that were in good condition.

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New Mexico
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to a concert at the Isleta Ampitheater and stayed the night at the Isleta Resort afterward. Our room was very well decorated and comfortable. We got good service from housekeeping and the front desk. The room was a good value. We especially loved the bathroom. It was spacious and nice. The shower was great. The only reason I... More

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Corpus Christi, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were in town for a wedding and chose to spend 6 days at the resort. We experienced problems every day we were there. The front desk had no "bank" so could not provide change which meant we could not tip the valet, maid, or room service. My sympathy to those that missed out due to lack of change at... More

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Elkhart, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very clean room, however tub needed replaced or re-glazed. The walls and pillows were a little thin. Overall it was a great place to stay. I stayed there on a Monday and Tuesday night. I thought there could of been more entertainment. Staff was great and the place was clean and nice. I would stay there again.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

For what's supposed to be an upscale restaurant, this place is a joke!! Don't bother trying to eat here w/o reservations, because although it's not required, you won't be accommodated. Plus, you'll be given some off-the-wall wait time to get you to leave. If you still take your chances- don't take them with Gloria or you might as well serve... More

Was this review helpful? Yes 3
Canton, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Great bed and bedding, large bathrooms, clean, nice staff and good food. I did not use casino. Meeting rooms were nice. Patio area off of the Embers dining was nice with good view where people could visit/drink.

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. It is our goal to provide all of our guests with positive experiences during every stay. We are happy to hear that you enjoyed your accommodations and were able to enjoy our Embers Steakhouse and the breath-taking view. We look forward to seeing you in the future. More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I chose Isleta as our venue for our August wedding over several choices. What was included in the package seemed great. Part of that is true but the other part was a nightmare. I'll leave those details for a wedding review website and stick to the hotel and room. I reserved a suite for 2 nights, Friday... More

Was this review helpful? Yes 3
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We regret to hear about your experience with us on your special day. We would like to take the opportunity to correct your recent experience with us. Please contact Rose Johnson at 505-724-3969. More

Las Cruces, New Mexico
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The front desk gal was friendly enough. The room was very clean, and I'm picky! The bedding was super comfortable. I did call and ask room service for a blanket, they never brought it. I froze. But it was quiet, and I appreciate that in the morning when you're trying to sleep in a bit. Ya, a bit smoky cause... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are proud of our Chile Ristra food. On your next visit, you should try our wonderful Embers Steakhouse which offers southwestern style dining and great patio views. We look forward to seeing you during your future stay. More

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Additional Information about Isleta Resort & Casino

Address: 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
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Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque

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Balcony Deluxe Double Queen (64)
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