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Isleta Resort & Casino

11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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Isleta Resort & Casino
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Isleta Resort & Casino
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156 reviews from our community

Traveler rating
    43
    48
    18
    18
    29
See reviews for
27
60
7
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sarpsborg, Norway
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night during our summer holiday last year. Got a balcony room on the fourth floor. The room was comfortable, and we were able to eat breakfast on the balcony with a beautiful view of the valley in front of the hotel. Some noices from the hallway. The hotel is probably most appreciated for those attending conferences... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff were friendly, service at the restaurants as well as room service was prompt. The lady at the front desk was welcoming, friendly very adequate with information to the resort and to get around Albuquerque.

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind response of Isleta Resort and Casino. We are proud of our new, enhanced rooms and are pleased to hear you enjoyed your stay. We look forward to seeing you in the future. More 

texas
Top Contributor
195 reviews 195 reviews
100 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So i had a chance to stay here at the Isleta as i passing through to Las Vegas. This resort used to be the Hard Rock. Now as the Isleta, it is much better. the overall area, the architecture and the design of the hotel are actually really neat. I would definitely go and look around. As for the rooms,... More 

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay with us in our enhanced accommodations. We look forward to seeing you in the future. More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Beautiful place to stay. Room service was alsome I would recommend this place. The staff are professional and the cleaning person always made sure every detail was paid careful attention to. No stolen items from my room or bags. I've had this issues in the pass with other hotel stays.only thing is if your going to go to the spa... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review of Isleta Resort and Casino. We are happy to hear that you would recommend our property and that you enjoyed your stay with us. We regret to hear about your other experiences but are happy to hear that our staff took very good care of you. We look forward to having you as a... More 

Amarillo, Texas
1 review
4 of 5 stars Reviewed March 20, 2015

I was very impressed with the staff. Everyone was so friendly and helpful. The only negative person was the restaurant, when I asked if there was a children's menu, the guy said we kinda have a kids menu????? I asked can I see it and he said, we don't have it written any where??? Needless to say, we ate elsewhere.... More 

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that your experience with our staff was a pleasant one; we have alerted the restaurant management in regards to your experience with the restaurant employee. We are disappointed to hear that you were displeased with our Deluxe Queen Room. We do have certain room types... More 

Amarillo, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 19, 2015

i booked a executive suite on travelosity and after i checked in i informed them that the room was not a suite . i called travelosity and the front desk and they informed me that a jr suite is a suite and the executive suite is just a extended room .they were rude about it and i thought i had... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are sorry to hear that your experience was less than satisfactory. Currently, we do not make our Suites available for sale on our website or any third party websites due to the limited amount that we have; to make up for the lack of suites, we offer an Extended... More 

Atlanta, Georgia
Top Contributor
58 reviews 58 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 17, 2015

I was excited by the fact that the property had entertainment, convenient interstate access, a separate gaming area, and of course the casino. As soon as I walked through the door the overwhelming smell of cigarettes attacked me! The smell was on every floor and in every hall. The only area that was "safe" was the conference area. This was... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are glad to hear you enjoyed our beautiful conference area and entertainment. While we work to improve the air quality, we hope our guests can enjoy all that Isleta Resort and Casino has to offer. Again, thank you for your candid review and we hope to see you at... More 

Belen, New Mexico
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 15, 2015

My wife and I like to get out every so often, and staying at the hotel is nice after a night at the casino and bar. This is the third time we have stayed, and it gets worse every time. First, upon check in we looked at the room It was nice enough at first glance. Then we looked further.... More 

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are sorry to hear that your experience was less than satisfactory. We would like to take the opportunity to correct your recent experience with us. Please contact Rose Johnson at 505-724-3969 More 

Phoenix, Arizona
Top Contributor
61 reviews 61 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 11, 2015

We went to Isleta Casino few times on the last visit to Albuquerque. I would recommend this casino in the metro to any one staying near the downtown area. Its was about 15 minutes drive from the hotel we were staying. Looks like the may have remodel this resort. One minor complaint is they don't let you take drinks outside... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed our newly enhanced rooms. We are close to the downtown area which is convenient for our guests who would like to visit the Downtown, Old Town, or Nob Hill areas. In regards to taking alcoholic drinks outside of the bar areas,... More 

Rolla, Missouri
Top Contributor
84 reviews 84 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 3, 2015

Very comfortable rooms with nice atmosphere! Great restaurants with nice staff and yummy food. LOTS of slots! Didn't pay out but that can be blamed on my luck (I don't normally walk out of a casino with money in hand). Hotel welcome staff polite and helpful. My room had a horrible view. Wish the room had a refrigerator. Also, Casino... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay with us. During the week our Casino normally closes from 4am until 8am for machine maintenance. We are pleased to hear that our hotel staff made you feel welcomed and they are able to put a refrigerator in the... More 

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Balcony Deluxe Double Queen (64)
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Governor's Suite (139)
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Junior Suite (99)
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