We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 146 Albuquerque hotels

Isleta Resort & Casino

4.0 of 5 Hotel   |   11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Hotel website
Hotel packages
Hotel amenities
Offers & Announcements
Stay and Save
Save Saved
You added Isleta Resort & Casino to your Saves list
Isleta Resort & Casino
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
56%
Ranked #84 of 146 hotels in Albuquerque
A recent review
3 of 5 stars reviewed 1 week ago
Dinahmo8 Ramona, California
  • Overview
  • Reviews (98)
  • Photos (637)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (31)
  • Location
  • More
true
Write a Review

98 people have reviewed this hotel

Questions? Get answers from hotel staff and past guests. Ask a question
Traveler rating
    30
    23
    15
    10
    20
See reviews for
18
38
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We have always loved Isleta. however, this last stay was horrible customer service! The morning before our stay I was woken up by a call from thier front desk at 12:41am! Not only that, but the stay was a 2 week in advance planned mini SURPRISE getaway for my hubby's birthday that was ruined by that call!!!! When I talked... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Had a horrible experience. Yes, it is a beautiful place, but most of the management staff were very rude. Asked to speak to a manager but only told that i could contact the CEO by several different employees of whom none knew the name or number of this "CEO".

Was this review helpful? Yes
Deming, New Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Let me start by saying that my wife and I are not trouble makers. We are both college graduates, working full-time jobs in our careers, working hard to raise our two children. We've never been arrested or in trouble with the law and nor do we dress like hooligans. Moving on... After settling in, we went to the corner store... More

Was this review helpful? Yes 1
Amarillo, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I checked in there on Friday with my wife and four children walked into the worst smelling place I've ever been to in my life. However when I checked and everything was fine to the room it looked clean, only two towels in the bathroom called and asked for extras never received them. Went down to the pool and was... More

Was this review helpful? Yes 3
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. Our goal is to provide a positive and memorable stay with all of our guests; unfortunately, it sounds like we did not measure up during your stay with us. We take all of our guests’ input seriously and use this input to learn from and improve so that we can... More

Ramona, California
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

First off, I will say that if it had not been for the prevalence of cigarette smoke, this place would have gotten a higher review. We were there for a family reunion and booked four rooms. It was a very convenient shuttle ride from and to the airport. The staff we encountered were polite, if perhaps a little casual. The... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We appreciate your business and your decision to book your special event at our property. We are pleased to hear that you enjoyed our Triple Sevens Lounge and restaurant options. Input from our guests is important to us and is a valued tool to help us improve. We look forward... More

Lordsburg, New Mexico, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Reserved a balcony room. Room was quite small there was no refrigerator or microwave. Beds had one very thin blanket so was very cold during the night. Also not a lot of dining options. You had to pay $5 per guest for the pool. Come on at 189.00 a night you would think we could use the pool for free.... More

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We know that you had other hotel choices and appreciate your business. We value our guest input and use that as a training tool to help us continue to improve. At Isleta Resort and Casino, we want to provide value for our guests with their stay and we are disappointed... More

Corrales, New Mexico
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked 3 rooms for my birthday celebration with husband daughter and grandchildren. Arrived early and enjoyed pool, rooms were to be ready at 3:00, but weren't ready until 4:30. Our room had one towel and when I used the hairdryer it blew up! Called room service, no one answers, you leave a message and no one returns your call. Informed... More

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for taking the time to share your review with us. We regret to hear about your experience with us. At Isleta Resort & Casino, our guests’ safety and comfort are importance to us. To hear that a guest did not feel this way while enjoying our resort, is something we take seriously. Please contact us at resort.management@isleta.com so... More

1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed at the casino recently for a wedding, the rooms were nice but the workers were AWFUL. Rude and pushy, to say the least. They did not put our rooms on the same floor (even though the bride and groom requested it), they served the wrong food for the wedding, and to top it off, they tried kicking out... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of your stay. It is our goal to provide pleasurable and memorable experiences for all of our guests. We are sorry to hear that your stay was not exceptional. Please contact us at resortmanagement@isleta.com so that we may address your concerns. We take our guests’ input very seriously and we hope to have the opportunity... More

College Station, Texas
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here several years ago when it was new & we were blown away. We had a great experience. We were here last year & had a so so experience. The rooms looked worn down & the staff acted like they didn't care. But this trip tops them all!! The person we spoke to to make the reservation was... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of your stay. We are disappointed your stay with us was less than excellent. Our goal is to provide positive experiences for all of our guests. We invite you to contact us at resort.management@isleta.com so that we can address your concerns. Ww do take all of our guest input seriously and we thank you for... More

United States
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed 2 weeks ago

We travel frequently with Albuquerque or Santa Fe being a stopover to spend the night. We decided to try something new by staying at Isleta Resort...big mistake. As soon as we walked through the lobby doors, the smell of stale smoke hit us. We have stayed at other hotels with a casino and have never experienced this. We first were... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of your stay. It is our goal to provide positive experiences for all of our guests and we are disappointed to hear that we fell short of our and more importantly your expectation of having a positive stay. We invite you to contact us at resortmanagement@isleta.com so that we can address your concerns. We do... More

Owners: What's your side of the story?
If you own or manage Isleta Resort & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Isleta Resort & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:4 star — Isleta Resort & Casino 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Tingo, Priceline, BookingOdigeoWL, Hotels.com and Venere so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque

637 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Room/suite (1)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (4)
Viewed
Other (3)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (606)
Viewed
Amenities (40)
Viewed
Balcony Deluxe Double Queen (64)
Viewed
Deluxe King (68)
Viewed
Governor's Suite (139)
Viewed
Junior Suite (99)
Viewed
Pool (38)
Viewed
Restaurants and Bars (45)
Viewed
The Hotel (41)
Viewed
Wide King (72)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (5)
Viewed
Pool/beach area (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Albuquerque with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Casino Hotel in Albuquerque #5 Spa Hotel in Albuquerque
Hotel Class
Official Description (provided by the hotel)
Welcome to Isleta Resort & CasinoMore than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 
Number of rooms
201

Questions & Answers

Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer