We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Isleta Resort & Casino

4.0 of 5 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Hotel website
Hotel packages
Offers & Announcements
Winter Sale
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Isleta Resort & Casino
Professional photos View all
Browse nearby
Isleta Resort & Casino
Isleta Resort & Casino
Isleta Resort & Casino
Write a Review

126 reviews from our community

Traveler rating
    38
    34
    17
    13
    24
See reviews for
21
48
6
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (126)
  • Mar-May only
    (26)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (16)
All months
Las Cruces, New Mexico
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

My recent stay at Isleta in Albuquerque found me in the shower with barely a trickle of water. There was so little water that I had difficulty getting the shampoo out of my hair! I asked the front desk if there was something wrong with my room and was told that they were "saving water". Yes, they were! I challenge... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review of Isleta Resort and Casino. We are disappointed that your stay with us was less than exceptional. We did have an instance last month regarding a water line which needed repairs. We did our best to alert all our guests of the issue. Unfortunately, it seems, we did not get to everyone. We regret... More 

New Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a couple of errands and a doc appt in ABQ, so we decided to make it a mini-vacation and use a promo for Isleta. I was very pleasantly surprised to find that our room was comped - completely free - and not just discounted! We enjoyed everything! But the best part was the truly amazing staff we found... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We believe in exceptional customer service and we have employees who strongly believe in this and truly care that our guests are happy. We are glad that you enjoyed your stay and are proud of our employees who helped to make your stay memorable. We look forward to seeing... More 

Amarillo, Texas
Top Contributor
65 reviews 65 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For such a classy hotel, it's just a shame that the stench from cigarette smoke permeates the lobby/reception area so that's the very first impression.....which for me is a little tough to get over! Fortunately the non-smoking room was awesome!! It helped me to forget the initial stench when we first walked in the front entry. I guess, because I... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that you loved your room and that the staff was helpful to you during your stay. We look forward to seeing you in the near future! More 

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Night started with a good meal at Embers Steakhouse within the resort. Not over the top but consistently good and reasonable. THE hotel staff was attentive to requests. Quiet, really Comfortable rooms

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your dinner in Embers and your stay in our hotel. We strive to make all experiences positive. We look forward to seeing you soon. More 

Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My family and I attended a convention here over the summer. Upon entering this pretty casino you are greeted by a persistent and far-reaching cloud of cigarette smoke. It is literally everywhere, there is no escape. Trust me, I tried to find a spot to hide from it and there wasn't one. My son was with us and he basically... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are sorry to hear about your experience regarding the smoke at our property. Know that we are aware of it and have a plan to help improve the quality of the air and reduce the smoke. We are glad to hear that the front desk staff was accommodating and... More 

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The isleta resort is located just outside ABQ It's a big resort with casino, restaurants and huge rooms. The hotel also have a gym, an indoor and outside pool and hot tub We staid here for one night and had a very pleasant stay. If you don t fancy gambling you can always go bowling in a building located next... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. While we love to host our casino guests, we pride ourselves on appealing to a wide variety of guests. On top of bowling, we have our golf course and lakes as well. Thank you for staying with us and we look forward to seeing you in the future. More 

El Rito, New Mexico
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Hotel staff was very friendly and accommodating. From the valets to the event coordinator to the custodians to the security to the front desk-Everyone acknowledged your presence with a kind, sincere greeting/remark. The event staff accommodated our every need to make the reception all that the couple wanted. The entire event staff was on hand throughout the event to... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We appreciate your kind words and taking the time to post them. We were extremely happy to help create memories for the bride and groom and your families. We look forward to your return to Isleta Resort and Casino. Thank you. More 

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2014

Staff was nice, rooms were nice but if you plan on attending a concert at the amphitheater, be aware that the amphitheater is not on-site it is a $30 taxi ride away (each way). We did enjoy our room and the food at Tiwa but had chosen to stay here thinking the Isleta Amphitheater was located at the Isleta Resort... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are glad to hear that you enjoyed your stay with us and your meal at TIWA. We apologize for the confusion and would like to let you know that we do offer shuttle services to the amphitheater for most events. We hope to have the opportunity to have you... More 

Amarillo, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 4, 2014

We went there for my father in laws 76th birthday. I have to say this was a horrible experience in almost every way! When I got there they would not let me use a bell cart so I had to have someone take my bags up. Imagine that and they wanted a tip, there is no refrigerator in the room.... More 

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are sorry to hear about your experience here at Isleta Resort and Casino. We would like to take the opportunity to correct your recent experience with us. Please contact Rose Johnson at 505-724-3969. More 

Albuquerque, New Mexico
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2014

Just spending a 3 day weekend away from the house was wonderful. We had a wonderful room with a beautiful balcony and view. Even though we come from the area, it truly felt like we were "getting away". It was great!

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We pride ourselves on having everything you need for a great getaway at a great price, and no need to spend money on a plane ticket! We are glad to hear that we were able to provide you with superb weekend. We look forward to seeing you soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Isleta Resort & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Despegar.com, Priceline, Travelocity, Odigeo and Tingo so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#3 Casino Hotel in Albuquerque
#5 Spa Hotel in Albuquerque

629 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Pool/beach area (1)
Viewed
Bathroom (4)
Viewed
Room/suite (3)
Viewed
View from room (2)
Viewed
Hotel & grounds (4)
Viewed
Other (1)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (606)
Viewed
Amenities (40)
Viewed
Balcony Deluxe Double Queen (64)
Viewed
Deluxe King (68)
Viewed
Governor's Suite (139)
Viewed
Junior Suite (99)
Viewed
Pool (38)
Viewed
Restaurants and Bars (45)
Viewed
The Hotel (41)
Viewed
Wide King (72)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay