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All 146 Albuquerque hotels

Isleta Resort & Casino

4.0 of 5 Hotel   |   11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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62%
Ranked #72 of 146 hotels in Albuquerque
A recent review
3 of 5 stars reviewed 2 days ago
Bliss_Blister New Mexico
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86 people have reviewed this hotel

Traveler rating
    30
    22
    14
    9
    11
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14
35
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
New Mexico
Contributor
20 reviews 20 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for business for two nights in July 2014. The hotel and casino used to be a Hard Rock but it has now reverted back to Isleta. The overall stay wasnt bad and the hotel and room facilities were ok but there were little bits here and there that could used improving. Perhaps it was because I stayed... More

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Laramie, Wyoming, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I don't really have anything that negative to say about the place. The housekeepers certainly do not deep clean the room when staying night to night. The furniture is outdated but is good for what you need. There isn't a desk area if you are planning on working in the room and there is no fridge. The food at Chile... More

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Colorado
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Okay, so not being aware of the area, I expected the balcony view of the golf course to be adjacent to the hotel. Yes, there is a view of their golf course but it's across the Interstate. So across the parking lot, across the traffic of I-25 you can see their golf course. Just an FYI. I've posted 2 pictures... More

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for review of Isleta Resort and Casino. We are sorry to hear about your less than excellent experience at our property. Thank you for taking some time to discuss your experience. Guest input is a very important tool that we use for to help us continuously improve. Thank you for giving us the opportunity to correct our mistakes... More

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here one night and attended a concert on property. Our room on the sixth floor was quite nice and clean, with tasteful decor. While other travelers have complained about noise and cigarette smoke, we did not experience this at all. The room had a safe and coffee maker, but no refrigerator. The concert venue was nice, Each seat... More

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are pleased to hear that you enjoyed our concert venue and your stay with us in our hotel. We are sorry to hear about your check in experience. It is the goal for Isleta Resort and Casino for every guest to have a positive experience and to experience excellent... More

Albuquerque, New Mexico
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a adult night out with my wife. We picked Isleta and loved it. The room was huge with a great bathroom and soaking tub. We stayed on a Friday night and it was about 200 cheaper than Sandia. I also liked the gaming floor. The bar was central and you didnt have to wait in line to get in.... More

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We know that there are many hotel options to choose from and we appreciate you choosing us. We are glad that you enjoyed your room as well as our gaming floor. We look forward to seeing you during your future stay! More

Chula Vista, California
Senior Contributor
23 reviews 23 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I truly enjoyed our stay at this hotel as everything about it is well done. The room we stayed in had a balcony that was good size and comfortable. The room was really big as was the bathroom. My wife used the pool everyday while we stayed there while I made donations to the Indians in the... More

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are glad that you and your wife enjoyed your stay with us as we provide a variety of entertainment options. We strive to provide exceptional guest service and positive experiences for our guests. We look forward to seeing you in the future. More

Lubbock, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Me and my friend stayed at the Isleta Resort and Casino on our trip to Albuquerque. Everything is clean, from the carpets to the linens. The water they have in their rooms tastes very pure and fresh. The housekeeping is great at doing their job, they even gave us glasses to drink water out of. The resort has a casino... More

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We passed your positive feedback to our housekeepers. It is our goal to provide all of our guests with world class guest service and positive experiences. We look forward to seeing you again in the future! More

Lake Texoma
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were fortunely able to get a room at the resort on our way through Albuquerque. After traveling hours from Colorado we arrived at the snappy clean facility. We spoke with Vera to book our reservation and she made no mistakes. .upon checking in we visited with Deborah and she had excellent customer service skills and a humor. The resort... More

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. It is our goal to provide all of guests with world class guest service and positive experiences with every stay. We are happy to hear that you enjoyed your dinner in our Bow Tie Bistro. On your next stay with us you should definitely visit our beautiful Spa! We... More

El Paso, Texas
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Definitely liked the resort- they need to do something about the cigarette stench that lingers throughout the entire hotel- even the non smoking rooms on non-smoking floors. The pool is a little small and is shallow but still nice. Decent rooms- clean and the beds were comfortable. Hotel is a little far away from everything else in the city.

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. It is our goal to provide all of our guests with world class customer service and positive experiences with every stay. We look forward to seeing you soon! More

Los Lunas, New Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed one night what they called the executive king suite. This room was a huge let down the funiture looked used and there was no mini fridge which we have had in every suite we have stayed in. We could also here the people next to us all night through the shared door they have. I would not recommend... More

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

We are sorry to hear about your less than excellent experience at Isleta Resort and Casino and would like to address your concerns. We strive to offer all of our guests’ excellent customer service and take it seriously when we fall short. If you could contact us at hotelmanagement@isleta.com, we would like to discuss the details of your stay with... More

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Additional Information about Isleta Resort & Casino

Address: 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Isleta Resort & Casino 4*
Reservation Options:
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Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque

637 photos of this hotel

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Room/suite (1)
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Bathroom (3)
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Hotel & grounds (4)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (40)
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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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Junior Suite (99)
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Pool (38)
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Restaurants and Bars (45)
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The Hotel (41)
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Wide King (72)

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Hotel & grounds (6)
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Pool/beach area (1)
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Other (9)

Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Casino Hotel in Albuquerque #4 Spa Hotel in Albuquerque
Hotel Class
Official Description (provided by the hotel)
Welcome to Isleta Resort & CasinoMore than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 
Number of rooms
201

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