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Isleta Resort & Casino

4.0 of 5 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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Isleta Resort & Casino
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Isleta Resort & Casino
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135 reviews from our community

Traveler rating
    40
    37
    17
    16
    25
See reviews for
23
51
6
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Morrison, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at the hotel for 4 nights while attending Quilt week in Albuqueque. We made our reservation in advance and got a great rate. The staff was very pleasant. When we walked through the hotel doors the smoke smell was overwhelming. The casino is attached to the hotel and they allow smoking. The casino and hotel has very poor... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are sorry to hear about your experience here at Isleta Resort and Casino. We would like to take the opportunity to correct your recent experience with us. Please contact Rose Johnson at 505-724-3969. More 

Pueblo, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

The transmission went out as we were headed from Arizona to Colorado, as we checked in, my fiancé paying the taxi I was struggling to get the bags out of the cab and this valet ran out to help and took all the bags ( this was my first impression), the rest was every bit as wonderful. The room was... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are pleased to hear that you enjoyed your stay with at our establishment. It is always good to get feedback from our peers in the hospitality industry! We strive to provide positive experiences for all of our guests and we look forward to seeing you in the future. More 

Green Valley, Arizona
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went to casino hotel because of 8 kids and there indoor pool and fun center. The pool was tiny. The fun center costs were high - 1 hour laser tag $6 per kid. Arcade was just a money pit of chance dumb games to get tokens in exchange for plastic junk costing pennies for your hard earned hundred. Bowling was... More 

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ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are disappointed to hear that your experience at our fun connection was less than expected. We strive to provide an environment where kids and families can have positive experiences without paying a lot. Compared to other family activity centers, our prices are comparable to the competition. We are pleased... More 

Minnesota
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our friends wanted to stay here on our trip to California and we were not disappointed. We were there on a Saturday night so it was busy and the rates were on the high side, but the room was great. Best bed and pillows I've had in a long time. The amenties were very nice and the screen saver on... More 

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are so pleased to hear that you enjoyed your stay with us. We look forward to seeing you in the future. More 

texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I paid $170 a night plus tax and no refrigerate. They took them all out and if you want one they will charge you an extra $10.00 a night plus your resort fee (hows that for a resort) TV didn't work right , there was no microwave. I was told that the Penthouse didn't have one . Since the Hard... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review of the Isleta Resort and Casino. We are disappointed to hear your stay was less than exceptional. A majority of our guests have expressed delight at the brand change. While we wish to provide a pleasurable and memorable experience, we are disheartened when we miss the mark. We hope to be given an opportunity... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We have stayed here in the past but it was decorated very beautiful and it was in deed awesome! We had the holiday buffet which was fantastic. The pool was nice, had a blast in the Casino. Very clean and all around just a great hotel!

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are happy to hear that you were able to enjoy our wonderful holiday decorations and our delicious holiday buffet. We strive to create positive experiences for all of our guests. We look forward to seeing you in the future. More 

Conroe, Texas
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room had a balcony facing south, which we enjoyed. The smoke smell was quite bad as soon as we exited our room. Breakfasts were really good in the transitioning restaurant downstairs. We liked the casino--recouped our losses by the time we left. It was a short drive to the Balloon Fiesta from the hotel. We will return!

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. We are glad that you enjoyed our new Tiwa Restaurant and Lounge. We look forward to seeing you in the future. More 

Amarillo, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Isleta is a gorgeous facility and the people that work there couldn't have been nicer.....but you just can't overcome the STENCH of smoke that hits you as soon as you enter the front door. I've stayed in plenty of other hotel / casino properties around the country that do NOT have this problem. Room rate was reasonable and facility was... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review. We are glad to hear that you enjoyed our facility and that our staff was hospitable. We will continue to work to make our guest’s visits as enjoyable as possible. Again, thank you for your comments. More 

El Paso, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here when it was in its "Hard Rock" transition. Nice appearance, and premises were clean, but it ended there. Pricey for what you get. Room walls so thin, kept awake most of the night with a toddler screaming next door. Casino machines were tight - little or no pay out. Excessive cigarette smoke with very little air filtration. Pretty... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are sorry to hear that your experience with us was not to the level that we expect our guests to have. We would like to take this opportunity to correct this; please contact Rose Johnson at 505-724-3969. More 

Las Cruces, New Mexico
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 9, 2014

My recent stay at Isleta in Albuquerque found me in the shower with barely a trickle of water. There was so little water that I had difficulty getting the shampoo out of my hair! I asked the front desk if there was something wrong with my room and was told that they were "saving water". Yes, they were! I challenge... More 

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your candid review of Isleta Resort and Casino. We are disappointed that your stay with us was less than exceptional. We did have an instance last month regarding a water line which needed repairs. We did our best to alert all our guests of the issue. Unfortunately, it seems, we did not get to everyone. We regret... More 

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Additional Information about Isleta Resort & Casino

Address: 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#3 Casino Hotel in Albuquerque
#5 Spa Hotel in Albuquerque

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