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Isleta Resort & Casino

4.0 of 5 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
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#90 of 146 Hotels in Albuquerque
103 Reviews 3.5 of 5 stars
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Isleta Resort & Casino
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Isleta Resort & Casino
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103 reviews from our community

Traveler rating
    30
    26
    15
    11
    21
See reviews for
18
39
6
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Elkhart, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Very clean room, however tub needed replaced or re-glazed. The walls and pillows were a little thin. Overall it was a great place to stay. I stayed there on a Monday and Tuesday night. I thought there could of been more entertainment. Staff was great and the place was clean and nice. I would stay there again.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW via mobile

For what's supposed to be an upscale restaurant, this place is a joke!! Don't bother trying to eat here w/o reservations, because although it's not required, you won't be accommodated. Plus, you'll be given some off-the-wall wait time to get you to leave. If you still take your chances- don't take them with Gloria or you might as well serve... More

Was this review helpful? Yes 2
Canton, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great bed and bedding, large bathrooms, clean, nice staff and good food. I did not use casino. Meeting rooms were nice. Patio area off of the Embers dining was nice with good view where people could visit/drink.

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your kind review of Isleta Resort and Casino. It is our goal to provide all of our guests with positive experiences during every stay. We are happy to hear that you enjoyed your accommodations and were able to enjoy our Embers Steakhouse and the breath-taking view. We look forward to seeing you in the future. More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I chose Isleta as our venue for our August wedding over several choices. What was included in the package seemed great. Part of that is true but the other part was a nightmare. I'll leave those details for a wedding review website and stick to the hotel and room. I reserved a suite for 2 nights, Friday... More

Was this review helpful? Yes 3
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We regret to hear about your experience with us on your special day. We would like to take the opportunity to correct your recent experience with us. Please contact Rose Johnson at 505-724-3969. More

Las Cruces, New Mexico
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk gal was friendly enough. The room was very clean, and I'm picky! The bedding was super comfortable. I did call and ask room service for a blanket, they never brought it. I froze. But it was quiet, and I appreciate that in the morning when you're trying to sleep in a bit. Ya, a bit smoky cause... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We are proud of our Chile Ristra food. On your next visit, you should try our wonderful Embers Steakhouse which offers southwestern style dining and great patio views. We look forward to seeing you during your future stay. More

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

We have always loved Isleta. however, this last stay was horrible customer service! The morning before our stay I was woken up by a call from thier front desk at 12:41am! Not only that, but the stay was a 2 week in advance planned mini SURPRISE getaway for my hubby's birthday that was ruined by that call!!!! When I talked... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We appreciate that you enjoyed our property in the past, but are disappointed to hear about the interactions you had recently. We would like to rectify the experience you had with us. If you could please contact Rose Johnson at 505-724-3969 with the details of your experience, we will work... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Had a horrible experience. Yes, it is a beautiful place, but most of the management staff were very rude. Asked to speak to a manager but only told that i could contact the CEO by several different employees of whom none knew the name or number of this "CEO".

Was this review helpful? Yes 1
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We appreciate that you enjoyed our property but are disappointed to hear about the interactions you had. We would like to rectify the experience you had at here. If you could please contact Rose Johnson at 505-724-3969 with the details of your experience, we will work diligently to correct the... More

Deming, New Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Let me start by saying that my wife and I are not trouble makers. We are both college graduates, working full-time jobs in our careers, working hard to raise our two children. We've never been arrested or in trouble with the law and nor do we dress like hooligans. Moving on... After settling in, we went to the corner store... More

Was this review helpful? Yes 2
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We regret to hear about your experience with us. We would like to take the opportunity to correct your recent experience at Isleta Resort and Casino. Please contact Rose Johnson at 505-724-3969. More

Amarillo, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I checked in there on Friday with my wife and four children walked into the worst smelling place I've ever been to in my life. However when I checked and everything was fine to the room it looked clean, only two towels in the bathroom called and asked for extras never received them. Went down to the pool and was... More

Was this review helpful? Yes 3
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. Our goal is to provide a positive and memorable stay with all of our guests; unfortunately, it sounds like we did not measure up during your stay with us. We take all of our guests’ input seriously and use this input to learn from and improve so that we can... More

Ramona, California
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First off, I will say that if it had not been for the prevalence of cigarette smoke, this place would have gotten a higher review. We were there for a family reunion and booked four rooms. It was a very convenient shuttle ride from and to the airport. The staff we encountered were polite, if perhaps a little casual. The... More

Was this review helpful? Yes
ResortMgt, Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of Isleta Resort and Casino. We appreciate your business and your decision to book your special event at our property. We are pleased to hear that you enjoyed our Triple Sevens Lounge and restaurant options. Input from our guests is important to us and is a valued tool to help us improve. We look forward... More

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Additional Information about Isleta Resort & Casino

Address: 11000 Broadway SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Isleta Resort & Casino 4*
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Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque

637 photos of this hotel

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Amenities (40)
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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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Junior Suite (99)
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Pool (38)
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The Hotel (41)
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Wide King (72)

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