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Holiday Inn Express Petersburg-Fort Lee

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11979 South Crater Road, Petersburg, VA 23805
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1 room 1 guest
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Holiday Inn Express Petersburg-Fort Lee
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161 Reviews from our TripAdvisor Community

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Traveler rating
    70
    43
    17
    19
    12
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78
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26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shutesbury, Massachusetts
Level Contributor
153 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We showed up without an advance reservation and the desk clerk was very nice. I decided for a few dollars extra to get the suite and it was HUGE. We had a 2 queen suite that could easily sleep 6 and there were only 3 of us. The mini fridge and microwave were welcome amenities as we had brought microwave... More 

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thanks so much RebeccaMA! We love hearing how our guests enjoy their stay. We would love to serve you and your family as guests if you return to the area. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We stopped here many hours of driving. The location is conveniently right off of i-95. Although the prices were a bit higher than what we had hoped for it paid off as the staff was helpful and very friendly, the rooms was clean, and the morning breakfast was satisfying.

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you so much for sharing your review. I am so glad to hear that you were pleased with your stay and our amenities. We would love the opportunity to welcome you as a guest in the future if you return to the area. More 

State College, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for one night (August 15, 2015) in route to Myrtle Beach with my 3 kids. The hotel is very close to Interstate 95, on Exit #45, just south of Richmond. The hotel is newer, updated & clean, has an indoor pool and includes breakfast. We paid a total of $120.23 including taxes for the night.... More 

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you so much for such a detailed review. We love hearing back from our guests so we can give kudos as well as make changes towards improvement. I am so glad that you and your kids were happy during your stay and that our staff and their service was up to par. We work hard to live up to... More 

Atlanta, Georgia
Level Contributor
7 reviews
5 of 5 stars Reviewed July 21, 2015

My husb was there few yrs back and loved it. So I took my daughter with me for our move. Welcome place to stay after an 9 hr drive. Dex and Shana top notch checked me in. Super friendly staff. The hotel is awesome. Had an amazing Steak dinner. Amanda was my lovely server. She was excellent. We swam in... More 

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Effort, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 9, 2015

Discussing rooms , stains all over . Pool had no ventilation or towel . Back door to the pool was open to the public very unsafe for kids . Abandon hotels right in the back yard with people still living in them . This place was scary and it will creep you out. This is not your typical holiday inn

Was this review helpful? Yes 1
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

budiceman, I am sorry to hear that you did not feel comfortable during your stay at our property. We have listened to our guest's feedback and are in the process of renovating our pool area. However, the hotel behind us is an open and operating hotel and not our property and I am terribly sorry if that view was unappealing... More 

Harrisburg, Pennsylvania
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 10, 2015

We usually stay at another hotel in town but I've been pleased with this brand so I wanted to give it a try in Petersburg. The lobby is inviting and the staff was pleasant. When we got into our room it had a bad smell. The decor was updated and the room was pretty clean. The bathroom was handicap accessible... More 

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Shelly E, I am sorry to hear that your experience was not what you expected or what it should have been. We are aware of the condition of our property and are in the process of a full renovation. We would love to have the opportunity to welcome you and your family if you return to the area in the... More 

Vernon, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed June 8, 2015

I had the pleasure of meeting Brittany & Ivory who worked the front desk on a Friday night after checking in next door at the comfort inn (needed to get out of the comfort inn ASAP). They were amazingly accommodating and helpful! I've never experienced such wonderful customer service before. My 5 year old was so excited to go swimming... More 

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Cheryl H, Brittany and I loved being able to accommodate your family. We were so glad that we were able to make your trip more enjoyable and that the pool was available for you. Please come back and visit with us if you return to the are or any other HIE during your travels. More 

1 review
5 of 5 stars Reviewed June 8, 2015 via mobile

Hotel staff was awesome. Breakfast is free every morning and there is a nice variety. Everyone was nice and accommodating of us. Usually we camp out or go for somewhere cheap, but this place was worth every penny.

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Dre W, Thank you so much for your review. I am so glad that you enjoyed your time here with us. Please come back and visit with us if you return to the area. More 

Level Contributor
116 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed June 7, 2015

In general, we have liked this chain and have stayed in several of their locations as we travel on the east coast. This facility was old but clean, not so nice part of town, and pricey for the value. I would look elsewhere.

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

I am terribly sorry that you were not completely satisfied with your stay. We are currently in the process of renovating the entire property and would love the opportunity to serve you as our guest again in the future so you and your family can enjoy our upgrades. More 

escondido
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 29, 2015

My son graduated from Basic Training in South Carolina and we were taking him to Ft Lee for his advanced training. We spent the night on the Holiday Inn Express (HIE). The room was very comfortable and large with very high ceilings. It was also clean and meet our expectations of HIE. We usually are looking for clean, safe and... More 

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

eegrmom, It is wonderful to hear that you and your family enjoyed your time here with us in Petersburg. We work hard to create a hotel and atmosphere that our guests love. I have shared your review with our staff so they can see how their hard work pays off. Thank You More 

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