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Holiday Inn Express Petersburg-Fort Lee

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11979 South Crater Road, Petersburg, VA 23805
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Holiday Inn Express Petersburg-Fort Lee
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Holiday Inn Express Petersburg-Fort Lee
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151 reviews from our community

Traveler rating
    63
    43
    17
    17
    11
See reviews for
71
36
6
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee, Wisconsin
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Rooms were decent, beds & pillows very comfortable. I slept well. Seemed clean at first but then noticed mildew and a dirty plastic spoon behind the TV. Breakfast was ok, but they started putting it away early. Front desk staff was great. Housekeeping knocked at 8:30 each morning, then didn't come back later. I would not choose this location again.

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Mechanicsburg, PA
Contributor
20 reviews 20 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed May 1 - 3 The hotel property is very, very clean IN THE ROOMS. The hallways and elevator were not clean; on our floor the same tissue paper was on the ground both nights into this morning. That didn't leave a good impression and I'm unsure how that can be missed. I had to assure someone in the... More 

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imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you for taking the time to share your review and I agree with you 100%. Not only should the rooms be clean but the entire hotel including the elevators, hallway, and lobby. I have shared these comments with our staff to show them the impact of the situation. All job duties no matter how small have an effect on... More 

West Palm Beach, Florida
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We arrived to our room conveniently on the 1st floor since we have a baby and we're tired. The room was neat and clean but a bit warm. We called the front desk and someone came but he didn't seem to know what to do to turn the ac on and was gonna have us change rooms which I wasn't... More 

Was this review helpful? Yes 1
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you for sharing your experience with us. I was so glad to read that your AC turned on and you and your family were able to rest comfortably. I will ensure that all of our staff is aware of the basic AC operation so they can better assists guests. Thank you for bringing this matter to our attention. We... More 

Auburn,NY
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

We were traveling on a Friday night. After a long day of driving we stopped here. There was absolutely nothing wrong here. Everything was just as it should be. Totally up to the standards that we expect from Holiday Inn. I called my sister and told her and she also stopped here. We will definitely be baćk as we travel... More 

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imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you so much for your review!! We love to hear great things from our guests. We really appreciate knowing that the service we provided was up to your standards so that you and your family could enjoy your stay. We hope to have the opportunity to serve you again in the future. More 

Virginia Beach, Virginia
Top Contributor
263 reviews 263 reviews
33 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed April 14, 2015

During a brief layover on our way back to Virginia Beach, we stopped at this hotel because of its location and appearance. There were several other options available; however, this property appeared to be more attractive and the price was reasonable. The service is very friendly, outgoing and attentive-we were made to immediately feel at home. Included is free wi-fi... More 

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imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Exton, PA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 3, 2015

We pulled off I-95 and made a last minute stop here while breaking up a long drive home. I believe the front desk person's name when we checked in was Hardy. (That's what I was told the next morning.) Anyway, staff both that first evening and the next day were very nice and helpful - and it was busy with... More 

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imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Cheshire
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 30, 2015

Don't even know where to begin. Checked in on our way to Savannah for a one night stay. Couldn't wait to take a soak in the hot tub cause we were stiff and sore from the long drive. But that wouldn't be possible cause the hot tub "was broken." Elevator floor was all wet and slippery. The floor from the... More 

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imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Dear Linda L. First and foremost, let me apologize for the many inconvenience's you experienced during your stay. This is definitely not the level of service that we pride ourselves on as a brand. These issues have been shared with the staff and corrective action has been taken to fix and ensure that they do not occur again. Please contact... More 

Virginia
1 review
4 of 5 stars Reviewed March 29, 2015

We stayed here last minute, and as a last resort. I dont regret our descion. Chris at the front desk helped tremendously with getting us the perfect room, and even let me check them out prior to booking. Great Customer Service! We choose the Jacuzzi Suite, which we got a great rate on! The room was nice and clean. Only... More 

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imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you for sharing your experience with us. I am glad to know that your stay was accommodating and comfortable. However, I do apologize for the maintenance issue. I will address this with staff to ensure that all guest's needs are met as quickly as possible. Once again thank you for sharing with us and we look forward to the... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 1, 2015

upon arriving just before midnight my buddy and I got a room with no heat. no problem front desk said we give you another. 2nd room smelled like smoke. no problem owner said 'I'll check the heat issue bc were out of double bed rooms if I can't get it working I'll give you two king suites for the price... More 

Was this review helpful? Yes 1
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. I am glad that we were able to get you situated in a comfortable room. Rest assured that these issues will be looked into. We value your comments... More 

Millville, New Jersey
2 reviews
5 of 5 stars Reviewed February 25, 2015

Great place to stay. We had a warm, clean room, with 2 big screen tv's. Very clean and comfortable. Staff was very helpful. This place made us feel comfortable from the moment we entered the lobby. We will stay at a holiday inn express again.

Was this review helpful? Yes
imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

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