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Holiday Inn Express Petersburg-Fort Lee

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11979 South Crater Road, Petersburg, VA 23805
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Holiday Inn Express Petersburg-Fort Lee
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Holiday Inn Express Petersburg-Fort Lee
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    158 Reviews from our TripAdvisor Community

    Your overall rating of this property
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    Traveler rating
      67
      43
      17
      19
      12
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    76
    37
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (23)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (158)
    • Mar-May only
      (51)
    • Jun-Aug only
      (48)
    • Sep-Nov only
      (37)
    • Dec-Feb only
      (22)
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    Atlanta, Georgia
    Level Contributor
    3 reviews
    5 of 5 stars Reviewed 2 weeks ago

    My husb was there few yrs back and loved it. So I took my daughter with me for our move. Welcome place to stay after an 9 hr drive. Dex and Shana top notch checked me in. Super friendly staff. The hotel is awesome. Had an amazing Steak dinner. Amanda was my lovely server. She was excellent. We swam in... More 

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

    Effort, Pennsylvania
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed 3 weeks ago

    Discussing rooms , stains all over . Pool had no ventilation or towel . Back door to the pool was open to the public very unsafe for kids . Abandon hotels right in the back yard with people still living in them . This place was scary and it will creep you out. This is not your typical holiday inn

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    budiceman, I am sorry to hear that you did not feel comfortable during your stay at our property. We have listened to our guest's feedback and are in the process of renovating our pool area. However, the hotel behind us is an open and operating hotel and not our property and I am terribly sorry if that view was unappealing... More 

    Harrisburg, Pennsylvania
    Level Contributor
    100 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 21 helpful votes
    2 of 5 stars Reviewed June 10, 2015

    We usually stay at another hotel in town but I've been pleased with this brand so I wanted to give it a try in Petersburg. The lobby is inviting and the staff was pleasant. When we got into our room it had a bad smell. The decor was updated and the room was pretty clean. The bathroom was handicap accessible... More 

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    Shelly E, I am sorry to hear that your experience was not what you expected or what it should have been. We are aware of the condition of our property and are in the process of a full renovation. We would love to have the opportunity to welcome you and your family if you return to the area in the... More 

    Vernon, New Jersey
    Level Contributor
    3 reviews
    5 of 5 stars Reviewed June 8, 2015

    I had the pleasure of meeting Brittany & Ivory who worked the front desk on a Friday night after checking in next door at the comfort inn (needed to get out of the comfort inn ASAP). They were amazingly accommodating and helpful! I've never experienced such wonderful customer service before. My 5 year old was so excited to go swimming... More 

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    Cheryl H, Brittany and I loved being able to accommodate your family. We were so glad that we were able to make your trip more enjoyable and that the pool was available for you. Please come back and visit with us if you return to the are or any other HIE during your travels. More 

    1 review
    5 of 5 stars Reviewed June 8, 2015 via mobile

    Hotel staff was awesome. Breakfast is free every morning and there is a nice variety. Everyone was nice and accommodating of us. Usually we camp out or go for somewhere cheap, but this place was worth every penny.

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    Dre W, Thank you so much for your review. I am so glad that you enjoyed your time here with us. Please come back and visit with us if you return to the area. More 

    Level Contributor
    89 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 21 helpful votes
    2 of 5 stars Reviewed June 7, 2015

    In general, we have liked this chain and have stayed in several of their locations as we travel on the east coast. This facility was old but clean, not so nice part of town, and pricey for the value. I would look elsewhere.

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    I am terribly sorry that you were not completely satisfied with your stay. We are currently in the process of renovating the entire property and would love the opportunity to serve you as our guest again in the future so you and your family can enjoy our upgrades. More 

    escondido
    Level Contributor
    29 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    5 of 5 stars Reviewed May 29, 2015

    My son graduated from Basic Training in South Carolina and we were taking him to Ft Lee for his advanced training. We spent the night on the Holiday Inn Express (HIE). The room was very comfortable and large with very high ceilings. It was also clean and meet our expectations of HIE. We usually are looking for clean, safe and... More 

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    eegrmom, It is wonderful to hear that you and your family enjoyed your time here with us in Petersburg. We work hard to create a hotel and atmosphere that our guests love. I have shared your review with our staff so they can see how their hard work pays off. Thank You More 

    Milwaukee, Wisconsin
    Level Contributor
    25 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    3 of 5 stars Reviewed May 26, 2015

    Rooms were decent, beds & pillows very comfortable. I slept well. Seemed clean at first but then noticed mildew and a dirty plastic spoon behind the TV. Breakfast was ok, but they started putting it away early. Front desk staff was great. Housekeeping knocked at 8:30 each morning, then didn't come back later. I would not choose this location again.

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    Pubcrawler73, Thank you for taking the time to share your experience with us. I am glad that you brought these matters to my attention. I have shared your comments with our staff so that we can improve in those areas. We hope that your recent experience here does not have a negative effect on your decision to chose Holiday Inn... More 

    Mechanicsburg, PA
    Level Contributor
    19 reviews
    17 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    4 of 5 stars Reviewed May 3, 2015

    We stayed May 1 - 3 The hotel property is very, very clean IN THE ROOMS. The hallways and elevator were not clean; on our floor the same tissue paper was on the ground both nights into this morning. That didn't leave a good impression and I'm unsure how that can be missed. I had to assure someone in the... More 

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    Thank you for taking the time to share your review and I agree with you 100%. Not only should the rooms be clean but the entire hotel including the elevators, hallway, and lobby. I have shared these comments with our staff to show them the impact of the situation. All job duties no matter how small have an effect on... More 

    West Palm Beach, Florida
    Level Contributor
    12 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    4 of 5 stars Reviewed April 24, 2015

    We arrived to our room conveniently on the 1st floor since we have a baby and we're tired. The room was neat and clean but a bit warm. We called the front desk and someone came but he didn't seem to know what to do to turn the ac on and was gonna have us change rooms which I wasn't... More 

    imitchell, General Manager at Holiday Inn Express Petersburg-Fort Lee, responded to this review

    Thank you for sharing your experience with us. I was so glad to read that your AC turned on and you and your family were able to rest comfortably. I will ensure that all of our staff is aware of the basic AC operation so they can better assists guests. Thank you for bringing this matter to our attention. We... More 

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    Pool/beach area (6)
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