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Homewood Suites by Hilton Brownsville

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3759 North Expressway, Brownsville, TX 78520
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Homewood Suites by Hilton Brownsville
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Homewood Suites by Hilton Brownsville
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118 reviews from our community

Traveler rating
    65
    31
    14
    3
    5
See reviews for
27
18
10
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was not going to say something bad about my favorite hotel in Brownsville but the customer service is lacking! I overslept a bit in the morning and asked for an extra hour to check out and the lady declined the request! I am seeing a trend on this and I am going to make sure new customers are aware!... More 

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

I am so sorry about the inconvenience of not allowing a late check out. We allow late check outs as often as requested by our guests. This is such a minor request and we know it means so much to our guests. I will once again review with the staff as to always allow late check outs, within a reasonable... More 

Austin, Texas, USA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

After I mentioned twice to the Front Desk staff that I couldn't get wireless internet connection in my room, I was eventually told "use the Holiday Inn's wifi (it's next door), it's much stronger." Obviously, even if the franchisee of this hotel owned the Holiday Inn next door, it's poor brand marketing to give the appearance that "the hotel next... More 

Review collected in partnership with Homewood Suites by Hilton

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

I was sorry to hear about the issues with your internet connection. I know that this is such a huige requirement, almost necessity, when traveling. We do conduct weekly upload and download speed checks. If you could let me know what room you were in, this would help me in pinpointing the problem so that I can monitor more closely... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015 via mobile

We stayed three days here. Room are exceptional. Breakfast and Dinner meals were all free and excellently prepared. Isabell, Areil, and Miguel provided friendly customer service. Highly recommend this hotel for short or long term stay.

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Bath, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2015

Omar and the Staff of Homewood Suites are a great team. The rooms and amenities are clean and comfortable; the breakfast and dinners are not to be missed. While the hotel could use an update in furnishings and some technology in the rooms; I understand this is in the works for 2015. I feel the staff make up for any... More 

Review collected in partnership with Homewood Suites by Hilton

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Craig
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2015

Breakfast, dinner, AC loud, but need for hot weather so very good and worked real well, when ice forms on the walls just shut the AC off and you will be cold all night. No problem, the other rooms can figure it out and then real piece and quite. Hot tub was great, pool was cold. 115.94 for one night.

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Saltillo, Mexico
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed December 30, 2014

Nice solution traveling for 4 days the option with 2 rooms and living room, and kitchen. Nice Experience when traveling. Opportunity Wifi seems saturated, frecuently indicates that could not connect. Close to Restaurants and Shopping if required.

Was this review helpful? Yes
Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Dear ROC_1111, thank you so much for taking the time to review our hotel/your stay on Tripadvisor. I truly appreciate the comments. I know that at this time of the year, we have many families that visit us from Mexico. I know that it can be stressful when traveling with your family from Mexico, so to know that we can... More 

Jacksonville, United States
2 reviews
5 of 5 stars Reviewed December 27, 2014

Excellent hotel for either business or pleasure. Clean suites plus the inclusion of free breakfasts and suppers make the stay even better. Highly recommended for families and business people staying for short or extended stays! Looking forward to another stay. Customer service A+. Thanks!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Dear Rudy S., Thank you so much for taking the time to write up a review at TripAdvisor. The positive review will be shared with our entire staff. We all take a lot of pride in making sure our guests are taken care of. Our kitchen staff does an amazing job with the planning and production of our "Suite Start... More 

Arlington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2014

My husband and I were very pleased by the oversized room. The kitchen area was large, though we didn't use it since we only stayed one night. Excellent location right off the highway, in an area with restaurants, Target, etc. Problem with missed wake up call, but staff tried to make up for that by giving us an additional hour... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Dear Caryn, thank you so much for the great review on Tripadvisor. More importantly, I am truly proud of the fact that our staff was courteous and attentive to your needs. When we can bring great accommodations together with a great staff, that's when we are able to provide our guests with everything they deserve. Travleing is sometimes exhausting and... More 

SW Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2014

My suite was clean, comfortable, and quiet. Admittedly, I wasn’t in it much because the meeting I was in town for continued into the evenings. The Homewood was very nice to come home to, though. My suite faced a back grassy area, where I noticed the pool, a grill, and a basketball hoop. I especially appreciate the (weekday) complimentary food... More 

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Good afternoon No Name. Thank you so much for the very detailed review on Tripadvisor. Glad to hear the staff took care of you. Thank you so much for mentioning John and Josh by name. That really proves to me that they made a positive impact on your stay. They are 2 solid individuals on our team. I have thanked... More 

Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2014

This hotel has a Managers Dinner that will amaze you. You wont have a need to go out to eat. There might be cheaper hotels, but this one really stands out and is worth it once you get ready to lay your head down and feel safe and comfortable.

Review collected in partnership with Homewood Suites by Hilton

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