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Homewood Suites by Hilton Brownsville

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3759 North Expressway, Brownsville, TX 78520
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Homewood Suites by Hilton Brownsville
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Homewood Suites by Hilton Brownsville
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127 reviews from our community

Traveler rating
    69
    34
    15
    4
    5
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cypress, Texas
Top Contributor
203 reviews 203 reviews
126 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the best and most comfortable of 3 one-night stays in parts of the valley. Staff were very professional. Room was very roomy. Bed was super comfy; I slept great! The only fault was that the carpet could stand to be cleaned. The hot breakfast was great (real food!!). Wifi was good. Full kitchenette and living space along with... More 

Was this review helpful? Yes
Montgomery, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very well maintained hotel and grounds - Staff is on top of their game, very friendly and accommodating. Hotel is very convenient to restaurants and local shopping. Easy to locate as it is right off of the highway. Rooms are very clean and furniture is comfortable. Safe well lit parking.

Review collected in partnership with Homewood Suites by Hilton

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Cibolo, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a great business weekend and this hotel helped make it a pleasant one. The location, cost and comfort were a plus. The location is surrounded by very good restaurants and great shopping is across the expressway at the mall. If ever in this area again I plan to stay at this (Homewood Suites) hotel.

Review collected in partnership with Homewood Suites by Hilton

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San Antonio, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed in Brownsville for a soccer tournament. The service that Omar Guevara and his staff provided to us was outstanding. They were able to provide for many of our requests and made us feel very comfortable. We stayed in a handicap accessible room, which was one of the best we had stayed in. The rooms were spacious, breakfast was... More 

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Good morning Sally. It was so much fun for us to have the soccer teams staying with us!! Your coaches and parents traveling with the team did an amazing job of making sure the kids were all so well behaved!! Kudos to the team!! Best of luck next year, and when you continue the winning tradition, and come back down... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My first time ever to stay at a hotel. I was worried about the hotel looking out of date and looking old or dirty, but not at this hotel. I will stay stay again, hotel room was clean, kitchen area was nice and clean, staff was nice, made our stay there pleasant. Used the pool area, basketball court, exercise room... More 

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Good morning LibertyinJesus. Thank you so much for taking the time to send us those great comments!! Yes, our building and décor are a little outdated. We try our best to make up for that with our service and cleanliness. Coincidentally, we are in the process of a full makeover/remodel. And trust me, no one is looking forward to that... More 

Houston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights for business, quality of internet was poor, kept logging me off a few times a night and then asked for me to log back in. This causes problems when you are doing DB updates and backup. TV Reception was poor, bed had bed bugs in it, my back had over a dozen bites on it.

Review collected in partnership with Homewood Suites by Hilton

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Dear ErnestJ, Thank you so much for the review on TripAdvisor. I am so sorry we only provided "average" service. I am highly concerned as to your comments concerning bed bugs. Our staff is fully trained by Ecolab Services as to detecting bed bugs and reporting them to us immediately. I can very confidently state that we do not have... More 

Los Angeles, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed in Brownsville for my mother's funeral. I asked the day manager for a table I saw in the lobby that would be perfect for her funeral mass. He was wonderful and said we could take it and return it in the afternoon. I am so grateful. All the staff was so empathetic. Everyday they asked me how I... More 

Review collected in partnership with Homewood Suites by Hilton

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Harlingen, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I like this hotel. If you are looking for nice views this is not the hotel for you...it is street or parking lot. However, if you want a clean, spacious, comfortable room..this is the place. Full kitchen is a great bonus feature. Another perk is that a full size meal is served, not just a happy hour reception offered at... More 

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

Thank you so much for your review. I truly appreciate you taking the time to provide your comments to TripAdvisor. We strive to provide the best service, with the best product we possibly can. Our location sure doesn't favor amazing views, so we do our best to make it up with our great staff, amazing menu's, and the cleanliness you'd... More 

Houston, Texas
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 8, 2015

I was not going to say something bad about my favorite hotel in Brownsville but the customer service is lacking! I overslept a bit in the morning and asked for an extra hour to check out and the lady declined the request! I am seeing a trend on this and I am going to make sure new customers are aware!... More 

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Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

I am so sorry about the inconvenience of not allowing a late check out. We allow late check outs as often as requested by our guests. This is such a minor request and we know it means so much to our guests. I will once again review with the staff as to always allow late check outs, within a reasonable... More 

Austin, Texas, USA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed March 6, 2015

After I mentioned twice to the Front Desk staff that I couldn't get wireless internet connection in my room, I was eventually told "use the Holiday Inn's wifi (it's next door), it's much stronger." Obviously, even if the franchisee of this hotel owned the Holiday Inn next door, it's poor brand marketing to give the appearance that "the hotel next... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Omar G, General Manager at Homewood Suites by Hilton Brownsville, responded to this review

I was sorry to hear about the issues with your internet connection. I know that this is such a huige requirement, almost necessity, when traveling. We do conduct weekly upload and download speed checks. If you could let me know what room you were in, this would help me in pinpointing the problem so that I can monitor more closely... More 

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