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All 27 Brownsville hotels

Holiday Inn Express Hotel & Suites Brownsville

2.5 of 5 Hotel   |   1985 North Expressway, Brownsville, TX 78520
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Ranked #9 of 27 hotels in Brownsville
A recent review
5 of 5 stars reviewed 4 weeks ago
ChefCookieD Houston, Texas
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  • Reviews (29)
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29 people have reviewed this hotel

Traveler rating
    10
    9
    5
    1
    4
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5
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Houston, Texas
Top Contributor
67 reviews 67 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here 4 months ago when they were renovating and returned this week for an overnight stay. Each staff member we encountered and spoke with on both trips were friendly and helpful. The renovation looked almost complete and the place looks great. We were upgraded to room 200, which has a separate room off to the side with a... More

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1 review
1 of 5 stars Reviewed 4 weeks ago

I called to reserve a standard 2 bed room as I was taking my family for vacation and got a rate for $99. When I asked if they have military discounts, she transfered me to the manager who said "Sure, one king sized bed with a discount for $125." I told her that was not a discount and was rudely... More

Was this review helpful? Yes
HIE_Brownsville, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

Thank you for providing your feedback. It is only through learning about guest experiences that we can become better as a team. I am sorry to hear about your conversations with our employees. I can assure you we will regroup as a team and discuss how to handle guest concerns in an appropriate manner. Once again, I apologize for your... More

Houston, Texas
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 7, 2014

First, the good. There are four benefits to this hotel; it's location (walking distance to Tony Roma's, Philly Steaks, and the best restaurant in Brownsville-The Madeira) the sleep quality, the comparative price considering the exorbitant prices on South Padre Island for the 4th of July and free wi-fi. Second, what needs improvement: 1) We asked for a smoking room with... More

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HIE_Brownsville, General Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

Thank you for taking your time to provide feedback. While we are glad there were aspects of your stay you were satisfied with, we are unhappy to hear that there were things that did not meet your expectations. We will regroup as a team to retrain the front desk staff and equip them with basic room accessories so we can... More

Porto, Portugal
Top Contributor
51 reviews 51 reviews
26 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed June 27, 2014

I stayed here for one night only, and happy it was only one night. I know that the Holiday Inn “Express” is the lower end of the group’s hotels, but this one disappointed on a few issues. Anyhow, I will throw in my two cents, and you can judge for yourself: POSITIVE POINTS: I must admit that the price was... More

Was this review helpful? Yes
HIE_Brownsville, General Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

Thank you for your thorough feedback. We are glad we met your expectations important things like room cleanliness, breakfast, internet connection, etc. However, we will look into the issues you mentioned concerning the front desk and water pressure. We will work hard to correct these issues. We do hope you will give us a chance in the future. Thanks again. More

Houston, Texas
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 21, 2014

Work takes me to Brownsville often and knowing that they're remodeling this hotel makes me happy because it's affordable and I love staying at new places. What I really love about this hotel in the carrying staff and the soothing view from window toward the water. I also have a chance in the morning to go for a simple jog... More

Was this review helpful? Yes 2
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

Thanks so much for your kind thoughts and thorough review! We are thrilled to know we are your go-to hotel in Brownsville. It's wonderful to know we are meeting all your expectations. Like you, we are excited about our renovation and are confident we will look great. Thanks again for compliments! More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 4, 2014

Had an unscheduled overnight here for my business. Great place, Great staff, Good hotel. Very nice to us and very helpful. Thanks to the staff. Good breakfast and it was very hot and tasty. My people were very impressed.

Was this review helpful? Yes
HIE_Brownsville, General Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

Thanks for taking the time to provide your thoughts! We are glad to hear you were happy with your unexpected business trip. Our staff is dedicated to our guests so we are glad to know we met the mark. We hope to see you again! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed May 4, 2014

Only stay at this hotel if you make a habit of packing your own ear plugs otherwise you'll be hearing horrible karaoke and loud music ALL NIGHT LONG! Plan on getting a poor quality of sleep Thursday - Saturday night. No help offered by hotel staff!!! Just a kind "well mam there is no sound ordinance that I'm aware of... More

Was this review helpful? Yes
HIE_Brownsville, General Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

Thank you for your feedback. We are sorry to hear you were unable to rest while here. We know it is important to provide a quiet environment. While we do make contact with the bar across us, it is difficult for us to control their noise level. We apologize for your bad experience with us. More

Poteet, Texas
Top Contributor
69 reviews 69 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 18, 2014

What does a traveler need most? A clean comfy room to relax in with a bed that provide solid comfort and a breakfast to keep to going on your way. This hotel provides that and is lovely despite that it is undergoing some renovations but it did not deter from a good night sleep and enjoying the excellent breakfast offerings.... More

Was this review helpful? Yes
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

Thanks for your kind words! We know how important it is for our guests to feel at home so we are delighted to know you enjoyed our breakfast and rooms. We hope you come back to check out our hotel once it's completely renovated. It's going to be beautiful! Thanks again! More

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 25, 2014

This comes very close to being one of the very worst hotels we've stayed at ever. The only good mark with the stay was the night individual we dealt with. The rest of the service was horrible!!! The first day we called for towels because our room only had two towels and it was a double bed room. We are... More

Was this review helpful? Yes 2
HIE_Brownsville, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

We are very sorry to hear about your disappointing stay at our hotel. This is not the kind of service we are known for or aspire to offer. We will definitely regroup as a team to discuss how to better handle these situations and be prepared for our guests. Once again, we apologize for falling below your expectations and thank... More

Menasha, Wisconsin
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 6, 2013

We arrived early evening after a very long day in the car. We greeted with a welcoming smile. We had a car top carrier on the car and were concerned about security. Tom, the gentlemen at the desk, suggested we park the car in the atrium, so he could keep an eye on it for us for us. In addition... More

Was this review helpful? Yes 2
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review

We are delighted to hear such wonderful remarks about our front desk clerk! We always strive to provide the best possible service and are glad we were able to accommodate your needs. We're pleased to know your stay was great. Thanks for your feedback! More

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Additional Information about Holiday Inn Express Hotel & Suites Brownsville

Address: 1985 North Expressway, Brownsville, TX 78520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brownsville 2.5*
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Also Known As:
Brownsville Holiday Inn
Holiday Inn Brownsville

61 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Business Hotel in Brownsville
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites in Brownsville is located next to Expressway 77/83 South. We are minutes away from Sunrise Mall, Gladys Porter Zoo, and a driving range. All of our one-room suites have been recently renovated for your comfort. Hotel features include complimentary transportation to and from the Brownsville/South Padre Island Airport, hot breakfast, high-speed Internet (wired and wireless), 'Social Hour' Tues. & Wed. from 5:30 to 7:30, and free local phone calls. There is also an outside heated pool and hot tub overlooking the resaca. Visit Brownsville, TX and Stay Smart at the Holiday Inn Express!The hotel is undergoing a property-wide renovation only during business hours from January 1 - June 1, 2014. ... more   less 
Number of rooms
74

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Brownsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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