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All 26 Brownsville hotels

Holiday Inn-Brownsville

3.0 of 5 Hotel   |   3777 North Expressway, Brownsville, TX 78520
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Holiday Inn-Brownsville
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Ranked #9 of 26 hotels in Brownsville
A recent review
4 of 5 stars reviewed 4 weeks ago
sandrajNiagaraFalls Niagara Falls, Canada
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36 people have reviewed this hotel

Traveler rating
    9
    5
    10
    6
    6
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6
10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Niagara Falls, Canada
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

DH and I travel through America for a month every year. We found this Holiday Inn in Brownsville and it was very nice. Our room was exceptionally clean and the staff were very friendly. Even the groundskeepers were nice! There was a misunderstanding about breakfasts that made me very angry. The staff told us we could have a coupon for... More

Was this review helpful? Yes
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Thank you so much for sharing your review about your enjoyable stay. We are so glad that you found the room to be so exceptionally clean and our staff hospitable. We take great pride in providing our guests with a memorable experience. I am sorry to hear about the situation regarding breakfast but please know that the intention was not... More

Arnold
1 review
1 of 5 stars Reviewed February 27, 2014

Just had the worst breakfast of my life . There was hair in the fruit and french toast and scramble eggs almost made me throw up will not recommend this restaurant to any body. As for the room it is not bad the front desk stuff is very good rooms are good. Just stay away from the restaurant they have... More

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Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello sidhuboy, I regret that you did not enjoyed your breakfast. Nevertheless, I am grateful that you had a comfortable stay in our hotel. I will accelerate your concern about the cleanliness for immediate evaluation. Please know that your satisfaction is our goal and will always be on top of our priority. Thank you for staying in our hotel. More

Dallas, Texas
1 review
2 of 5 stars Reviewed February 26, 2014

We stayed there for two nights on 2/10 and 2/11/2014. It was cold, and the heater unit was our nightmare. It had VERY LOUD noise when it was on, like metal grinding noise. To make the matter worse, on/off was much more frequent than normal. It was turned on again only a few minutes after it was off. Needless to... More

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Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

It is deeply disheartening that you had unpleasant experience during your stay. I will accelerate your concern for immediate and proper evaluation, thank you for bringing the matter to us. Please know that we give utmost importance to your satisfaction and comfortable rest. I assure you that our team will certainly attend to this matter to avoid further inconvenience. Thank... More

Omaha, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 7, 2014

We ended up here as the result of an airline screwup. We saw that they offered a AAA rate and an airport shuttle and thought it'd be a good place to go. We were picked up in an old Honda Odessy with 250,000 miles on it (wasn't pleasant at all). Once we got there, we were able to check in... More

Was this review helpful? Yes 3
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Thank you for sharing your experience during your stay in our hotel and for bringing to our attention how we could better provide you services sufficing your expectations. We will call the attention of our team, emphasizing the importance of prompt customer assistance in order to improve and maintain a better, quality services at all times. We value our guests... More

Corpus Christi, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2013

I was able to get this Holiday Inn at the last minute for a very good low rate going through a site that offers 3 star hotels of which you don't know the name until you book it and I was very pleased with it. The front desk personnel were so polite and helpful. We got a king size bed... More

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Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Thank you for sharing your experience during your visit in our hotel and for letting us know how we could better serve you prior to your stay. We are truly humbled by your positive response to our effort to provide you our quality of services in Holiday Inn. We look forward to your next visit in the near future. More

Irving, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 30, 2013

All was good. Yes, the hotel needs some cosmetic upgrades/repairs in the bathroom, but overall the room was good, the rate was good and the service was good too...until I checked out. Let's just say this is not my first rodeo, so I just couldn't understand why Ruben at the front desk would not give me a receipt. His excuse... More

Was this review helpful? Yes 1
AndreaB02, Sales at Holiday Inn-Brownsville, responded to this review

Dear Gracie G, Thank you for taking the time to share your feedback. On behalf of the Holiday Inn Brownsville management, please accept our apologies; management has taken action to avoid having a similar problem in the future. After speaking to Ruben, we realized it was a mistake, and it is our understanding he has called to apologize. We hope... More

Virginia Beach, Virginia
Top Contributor
102 reviews 102 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 13, 2013

Hotel was clean and priced very affordably. Staff is extremely nice. Hotel is old and does show its age but its clean. Restaurant is good, nice bar scene and breakfast is included. They would be wise to do some renovations before they get left behind. We enjoyed our visit.

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello Dave, Thank you for your input. We will certainly evaluate your comments and implement measures to offer better services and accommodations to you and all of our guests. We are glad to have met your satisfaction during your visit in our hotel. I hope we could have another opportunity to provide your lodging needs in the near future. More

Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 5, 2013

While it is very evident that this is an older property, its not terrible but don't expect 4 star accommodations. The staff is pretty nice and unless you tell them what you need or if there is a problem you will not hear from them. Their prices are very reasonable but again you do get what you pay for in... More

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IHGCare, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Dear Charlene A, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More

Houston, Mississippi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

The bar is very nice good musice, and the food is very good adn the staff at the front deskis great the sevice is great , has two pools, close to the airport, and clso eto the braoder by the sea and Mexico.

Was this review helpful? Yes 2
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

We are glad to having to provide your lodging needs in or hotel. Thank you very much for your choice to stay in Holiday Inn Brownsville and for your positive response to our effort in order to make your visit enjoyable . Our team looks forward to your next visit in our hotel soon. More

Senior Contributor
34 reviews 34 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 2, 2013

I stayed here for 5 nights. As others have mentioned, there is a musty, moldy odor. The hallways are worn. The hallway doors to the outside do not require a key to enter. It is right next to the expressway, so that rooms like mine that face it, are quite noisy. The room was also very worn. There were stains... More

Was this review helpful? Yes
AndreaB02, Sales at Holiday Inn-Brownsville, responded to this review

Dear garblefritz, Thank you for your candid review and for your positive comments regarding our staff. You review has been shared with the General Manager so that he can take appropriate action. I apologize the room was not up to par with your standards, we have taken all feedback into account so that we can continuously make improvements. More

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Additional Information about Holiday Inn-Brownsville

Also Known As:
Holiday Inn-Brownsville Hotel
Holiday Inn-Brownsville Hotel Brownsville
Holiday Inn Brownsville
Brownsville Holiday Inn
Address: 3777 North Expressway, Brownsville, TX 78520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 26 hotels in Brownsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Brownsville 3*
Official Description (provided by the hotel):
Welcome to Old World charm and pampering service at the Holiday Inn, your 'Home away from Home' in Brownsville, the only full service hotel in the area. We are located on the border and by the Gulf of Mexico & South Padre Island, close to shopping and other attractions. Our Galleria Restaurant serves breakfast, lunch, and dinner and offers room service. Lounge in our new 'Club Ruchi' for some cocktails or relax in one of our two beautiful pools surrounded by lush landscaping. For a meeting or event, we offer 6,500 square feet of spacious meeting space complete with full banquet and catering services. ... more   less 
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