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All 27 Brownsville hotels

Holiday Inn-Brownsville

3.0 of 5 Hotel   |   3777 North Expressway, Brownsville, TX 78520
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Ranked #18 of 27 hotels in Brownsville
A recent review
4 of 5 stars reviewed 3 weeks ago
Sara T Austin, Texas
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45 people have reviewed this hotel

Traveler rating
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    7
    11
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    11
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8
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Forth Worth
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife and I are frequent guests at the Holiday Inns. At this hotel we enjoyed our stay as much as any other we patronized. We stayed here on July 29 and July 30, 2014. And, for $90 per night it was a bargain. The hotel is located in a nice area, with Denny's and Tony Roma's walking distance. The... More

Was this review helpful? Yes
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello NelsonSarah, Thank you for not hesitating to stay with us and for bearing with the ongoing renovations during your stay. Thank you for taking note of our effort to make improvements in order to offer our guests improved services and better services. We are glad that you enjoyed your stay with us and you were comfortable in the room... More

Austin, Texas
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was nice for the price. It was clean. It has a small gym that was kept up and clean. The location was great it has many restaurants around the area. If you have nothing to do it has a mall right across the freeway.

Was this review helpful? Yes
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello Miss Sara, Thank you very much for choosing to stay with us. Your positive feedback about our hotel and services brings fulfillment to our team. We will continue on working closely to maintain the quality of service you enjoyed during your stay. We hope to have you again soon. More

Fresno, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

In my opinion this was not a three star hotel. The beds were very uncomfortable, the hallways smelled of smoke and the room had a stale smell. In walking down the hallway I could smell marijuana being smoked. The one dryer we found did not work properly. I had problems with internet connection. The air conditioner output did not change,... More

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello Mr. Gregory, I apologize for the inconvenience on the AC unit in your room during your stay. i assure you that this has already been taken care of. I will submit your concern about the quality of clean in the hallway and the room assigned to you. Trust that our management will carefully look into this matter and call... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Highlights include mold growing on the walls, burns in the carpets, broken furniture, and the scent of failure. The free internet access does not work at all; not with a cord or wifi. I'm convinced Holiday Inn isn't aware this sham of a hotel is using it's good name to attract guests. The staff was nice enough to switch rooms... More

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello ricamore, I apologize that we failed to meet your exacting preference during your stay in our hotel on the quality of clean. I can however assure you that we will never compromise our guests by providing unpleasant experience with us. Our team is committed in quality services to all of our guests and it is just so sad that... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2014

The first room into which I was booked reeked of mildew and possibly mold. Checked a colleague's room to see if it was just me - once we got past the lingering vomit smell in the hallway her room was still gross, but not quite as bad as mine. When I asked about mold at the front desk the staff... More

Was this review helpful? Yes 1
Holiday Inn B, Director of Sales at Holiday Inn-Brownsville, responded to this review

I would like to take this time to thank you for your feed back, as we appreciate all feed back. I also want to apologize for the experience you had. We are working together as a team to work out these issues to see that this gets avoided in the future. I hope that you will give us another chance... More

Brownsville
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 29, 2014

We booked this Hotel through Expedia and they charged us double money. Hotel was not clean, bad sheets had stains. While booking, it was shown that Breakfast is free but when we checked in, they totally refused.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello Genuine U, I apologise for the miscommunication you experienced during your check in to our hotel. Please know that Holiday Inn Brownsville is a full-service hotel. We do not cater breakfasts unless on special occasions and we make it a point to announce these events to our guests. Again, we apologize for the inconvenience and we will certainly clarify... More

Arlington, TX
Top Contributor
81 reviews 81 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed April 20, 2014

Ended up here by accident. Priceline advertised this as a 3 star hotel. I saw reviews so decided to go for a 2.5 star hotel and they "upgraded" me to 3 star. I'm not sure how they rate things, because this had all the class of motels that rent by the hour. We checked in and walked down the hall... More

Was this review helpful? Yes
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello CW6279, Please know that we truly appreciate your candid reviews detailing what in your opinion needs to be addressed so that we can be able to offer better services to all of our guests in our hotel. I will accelerate this matter and trust that our management will evaluate and verify your comments and take care of any issues... More

Niagara Falls, Canada
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 19, 2014

DH and I travel through America for a month every year. We found this Holiday Inn in Brownsville and it was very nice. Our room was exceptionally clean and the staff were very friendly. Even the groundskeepers were nice! There was a misunderstanding about breakfasts that made me very angry. The staff told us we could have a coupon for... More

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Thank you so much for sharing your review about your enjoyable stay. We are so glad that you found the room to be so exceptionally clean and our staff hospitable. We take great pride in providing our guests with a memorable experience. I am sorry to hear about the situation regarding breakfast but please know that the intention was not... More

Arnold
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 27, 2014

Just had the worst breakfast of my life . There was hair in the fruit and french toast and scramble eggs almost made me throw up will not recommend this restaurant to any body. As for the room it is not bad the front desk stuff is very good rooms are good. Just stay away from the restaurant they have... More

Was this review helpful? Yes 2
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello sidhuboy, I regret that you did not enjoyed your breakfast. Nevertheless, I am grateful that you had a comfortable stay in our hotel. I will accelerate your concern about the cleanliness for immediate evaluation. Please know that your satisfaction is our goal and will always be on top of our priority. Thank you for staying in our hotel. More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 26, 2014

We stayed there for two nights on 2/10 and 2/11/2014. It was cold, and the heater unit was our nightmare. It had VERY LOUD noise when it was on, like metal grinding noise. To make the matter worse, on/off was much more frequent than normal. It was turned on again only a few minutes after it was off. Needless to... More

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

It is deeply disheartening that you had unpleasant experience during your stay. I will accelerate your concern for immediate and proper evaluation, thank you for bringing the matter to us. Please know that we give utmost importance to your satisfaction and comfortable rest. I assure you that our team will certainly attend to this matter to avoid further inconvenience. Thank... More

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Additional Information about Holiday Inn-Brownsville

Address: 3777 North Expressway, Brownsville, TX 78520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Brownsville 3*
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Also Known As:
Holiday Inn-Brownsville Hotel Brownsville
Brownsville Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to Old World charm and pampering service at the Holiday Inn, your 'Home away from Home' in Brownsville, the only full service hotel in the area. We are located on the border and by the Gulf of Mexico & South Padre Island, close to shopping and other attractions. Our Galleria Restaurant serves breakfast, lunch, and dinner and offers room service. Lounge in our new 'Club Ruchi' for some cocktails or relax in one of our two beautiful pools surrounded by lush landscaping. For a meeting or event, we offer 6,500 square feet of spacious meeting space complete with full banquet and catering services. ... more   less 
Number of rooms
141

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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