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All 27 Brownsville hotels

Holiday Inn-Brownsville

3.0 of 5 Hotel   |   3777 North Expressway, Brownsville, TX 78520
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41%
Ranked #16 of 27 hotels in Brownsville
A recent review
4 of 5 stars Reviewed March 19, 2014
sandrajNiagaraFalls Niagara Falls, Canada
  • Overview
  • Reviews (41)
  • Photos (56)
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  • Room tips (11)
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41 people have reviewed this hotel

Traveler rating
    9
    6
    10
    7
    9
See reviews for
7
10
3
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Highlights include mold growing on the walls, burns in the carpets, broken furniture, and the scent of failure. The free internet access does not work at all; not with a cord or wifi. I'm convinced Holiday Inn isn't aware this sham of a hotel is using it's good name to attract guests. The staff was nice enough to switch rooms... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2014

The first room into which I was booked reeked of mildew and possibly mold. Checked a colleague's room to see if it was just me - once we got past the lingering vomit smell in the hallway her room was still gross, but not quite as bad as mine. When I asked about mold at the front desk the staff... More

Was this review helpful? Yes 1
Holiday Inn B, Director of Sales at Holiday Inn-Brownsville, responded to this review

I would like to take this time to thank you for your feed back, as we appreciate all feed back. I also want to apologize for the experience you had. We are working together as a team to work out these issues to see that this gets avoided in the future. I hope that you will give us another chance... More

Brownsville
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 29, 2014

We booked this Hotel through Expedia and they charged us double money. Hotel was not clean, bad sheets had stains. While booking, it was shown that Breakfast is free but when we checked in, they totally refused.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello Genuine U, I apologise for the miscommunication you experienced during your check in to our hotel. Please know that Holiday Inn Brownsville is a full-service hotel. We do not cater breakfasts unless on special occasions and we make it a point to announce these events to our guests. Again, we apologize for the inconvenience and we will certainly clarify... More

Arlington, TX
Top Contributor
81 reviews 81 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 20, 2014

Ended up here by accident. Priceline advertised this as a 3 star hotel. I saw reviews so decided to go for a 2.5 star hotel and they "upgraded" me to 3 star. I'm not sure how they rate things, because this had all the class of motels that rent by the hour. We checked in and walked down the hall... More

Was this review helpful? Yes
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello CW6279, Please know that we truly appreciate your candid reviews detailing what in your opinion needs to be addressed so that we can be able to offer better services to all of our guests in our hotel. I will accelerate this matter and trust that our management will evaluate and verify your comments and take care of any issues... More

Niagara Falls, Canada
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 19, 2014

DH and I travel through America for a month every year. We found this Holiday Inn in Brownsville and it was very nice. Our room was exceptionally clean and the staff were very friendly. Even the groundskeepers were nice! There was a misunderstanding about breakfasts that made me very angry. The staff told us we could have a coupon for... More

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Thank you so much for sharing your review about your enjoyable stay. We are so glad that you found the room to be so exceptionally clean and our staff hospitable. We take great pride in providing our guests with a memorable experience. I am sorry to hear about the situation regarding breakfast but please know that the intention was not... More

Arnold
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2014

Just had the worst breakfast of my life . There was hair in the fruit and french toast and scramble eggs almost made me throw up will not recommend this restaurant to any body. As for the room it is not bad the front desk stuff is very good rooms are good. Just stay away from the restaurant they have... More

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Hello sidhuboy, I regret that you did not enjoyed your breakfast. Nevertheless, I am grateful that you had a comfortable stay in our hotel. I will accelerate your concern about the cleanliness for immediate evaluation. Please know that your satisfaction is our goal and will always be on top of our priority. Thank you for staying in our hotel. More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 26, 2014

We stayed there for two nights on 2/10 and 2/11/2014. It was cold, and the heater unit was our nightmare. It had VERY LOUD noise when it was on, like metal grinding noise. To make the matter worse, on/off was much more frequent than normal. It was turned on again only a few minutes after it was off. Needless to... More

Was this review helpful? Yes 1
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

It is deeply disheartening that you had unpleasant experience during your stay. I will accelerate your concern for immediate and proper evaluation, thank you for bringing the matter to us. Please know that we give utmost importance to your satisfaction and comfortable rest. I assure you that our team will certainly attend to this matter to avoid further inconvenience. Thank... More

Omaha, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 7, 2014

We ended up here as the result of an airline screwup. We saw that they offered a AAA rate and an airport shuttle and thought it'd be a good place to go. We were picked up in an old Honda Odessy with 250,000 miles on it (wasn't pleasant at all). Once we got there, we were able to check in... More

Was this review helpful? Yes 4
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Thank you for sharing your experience during your stay in our hotel and for bringing to our attention how we could better provide you services sufficing your expectations. We will call the attention of our team, emphasizing the importance of prompt customer assistance in order to improve and maintain a better, quality services at all times. We value our guests... More

Corpus Christi, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2013

I was able to get this Holiday Inn at the last minute for a very good low rate going through a site that offers 3 star hotels of which you don't know the name until you book it and I was very pleased with it. The front desk personnel were so polite and helpful. We got a king size bed... More

Was this review helpful? Yes
Holiday inn H, Guest Relations Manager at Holiday Inn-Brownsville, responded to this review

Thank you for sharing your experience during your visit in our hotel and for letting us know how we could better serve you prior to your stay. We are truly humbled by your positive response to our effort to provide you our quality of services in Holiday Inn. We look forward to your next visit in the near future. More

Irving, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 30, 2013

All was good. Yes, the hotel needs some cosmetic upgrades/repairs in the bathroom, but overall the room was good, the rate was good and the service was good too...until I checked out. Let's just say this is not my first rodeo, so I just couldn't understand why Ruben at the front desk would not give me a receipt. His excuse... More

Was this review helpful? Yes 1
AndreaB02, Sales at Holiday Inn-Brownsville, responded to this review

Dear Gracie G, Thank you for taking the time to share your feedback. On behalf of the Holiday Inn Brownsville management, please accept our apologies; management has taken action to avoid having a similar problem in the future. After speaking to Ruben, we realized it was a mistake, and it is our understanding he has called to apologize. We hope... More

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Additional Information about Holiday Inn-Brownsville

Address: 3777 North Expressway, Brownsville, TX 78520
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn-Brownsville 3*
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Also Known As:
Holiday Inn-Brownsville Hotel Brownsville
Brownsville Holiday Inn

56 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to Old World charm and pampering service at the Holiday Inn, your 'Home away from Home' in Brownsville, the only full service hotel in the area. We are located on the border and by the Gulf of Mexico & South Padre Island, close to shopping and other attractions. Our Galleria Restaurant serves breakfast, lunch, and dinner and offers room service. Lounge in our new 'Club Ruchi' for some cocktails or relax in one of our two beautiful pools surrounded by lush landscaping. For a meeting or event, we offer 6,500 square feet of spacious meeting space complete with full banquet and catering services. ... more   less 
Number of rooms
141

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