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aloft Washington National Harbor

3.0 of 5 156 Waterfront Street, Oxon Hill, MD 20745
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#3 of 8 hotels in Oxon Hill
610 Reviews 4 of 5 stars
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aloft Washington National Harbor
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aloft Washington National Harbor
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  • Reviews (610)
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610 people have reviewed this hotel

Traveler rating
    203
    189
    122
    66
    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Hyattsville, Maryland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here over the weekend and was very pleased with my stay, upon checking in I realized I forgot my AAA card and explained to the gentleman what had happened and I could call AAA for verification however he said no worries and honored the rate. Check in was swift no long lines got to my room was very... More

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Madison, Kansas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Autumn, Aubrey, Maurice and Chris were the best! All of them were extremely polite and helpful! The Aloft is located in the center of the National Harbor, so quite convenient to all dining and shopping. I hope this hotel will always be there for my trips to the National Harbor!

Was this review helpful? Yes
KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for personally acknowledging our staff! We will share your praises with them. It gives us great pleasure to hear that the Aloft will be your hotel of choice when returning to National Harbor again in the future. More

Hyattsville, Maryland
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband surprised me on our anniversary date 8/10 with an overnight stay at this hotel. As soon as we walked in , we were greeted warmly by a young man by the name of "Marvin". He found our reservations immediately and from there, the service was fast and efficient. Marvin even recommended restaurants and attractions in the area. The... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

We are happy that your husband chose to surprise you on your anniversary with an overnight stay at the Aloft Washington National Harbor! It gives us great pleasure to hear that Marvin exceeded your expectations while you were here. Thank you for highly recommending us, and we look forward to your next return. More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for a convention not to long ago and was amazed by the service and cleanliness of this property. I work in the hospitality business so I know what is expected out of a hotel. I showed up over 2 hours before check-in hoping to get an early check in. Nothing but smiles on the front desk staff... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for taking the time to tell us about your great experience at the Aloft Washington National Harbor! We appreciate you acknowledging our warm and personable staff throughout your stay. It gives us great pleasure to hear that you would return to us again when your travels bring you back to the area. More

1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is in a great location. The rooms are very small. Out of this trip I received outstanding customer service from the young man at the front desk. He always had an amazing smile on his face he greeted every guest that walked in the door while checking me in.. I was not having the best day. But this... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

We are delighted to hear that our team was able to turn your frown upside down and provide you with outstanding customer service. It would be a pleasure to serve you again soon! More

Rochester, NY
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is an attractive, clean, contemporary hotel with a great location. Don't expect the normal hospitality you get from other hotels though. Most of the employees seem to care less about the guests. By that I mean, no hellos when you walk by or asking how your stay was. Regular rooms are nice, but very small. Parking is across the... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

We are happy that you enjoyed our pristine and contemporary decor at the Aloft! It is extremely rare to hear that our associates did not greet you when coming and going. We would like to reassure you that, while your stay certainly did not meet the highest level of service we are capable of, your experience is a rare one... More

DC
1 review
1 of 5 stars Reviewed 1 week ago NEW

Spent 3 nights there. Internet never worked. Complaints got lip service but still no internet. Room was worn and small. Shower mixer handle practically fell off. Mirrored door to bathroom was cracked at the bottom. Breakfast items were overpriced. There are lots of other options in this beautiful suburb...you should run away from Aloft and to one of them.

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. Although reading negative feedback is never pleasant, we find it invaluable in order to improve and exceed our guests' expectations. It is our mission to make every guest experience an enjoyable one and we regret that your recent stay did not live up to that... More

Charlotte, North Carolina, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed for 3 nights the room as clean, a bit small, bathroom had a broken door so they put us on another room, Very nice service the gave us complimentary breakfast coupons worth 20 dollars to purchase breakfast items. The rooms are small and the bathroom s awkward.

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for choosing to stay at the Aloft Washington National Harbor. We are happy that you appreciated the breakfast vouchers during your stay. The guest room layout here at Aloft is a lot different than your traditional hotel, but our guest's appreciate the twist! More

Virginia
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Wanted to Love It... First time staying at Aloft (I/mine normally stay at the Gaylord). The National Harbor is absolutely a beautiful place to be. The Aloft hotel is in the wonderful location for walking to nightlife, restaurants, adjacent to other hotels if your group could not get booked together. Park in the Mariner garage a few is steps away... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for your review. We regret to learn if the noise caused any disturbance during your stay, and hope you communicated this to our front desk. There are a couple of solutions we can offer to ensure that you have a more restful night's sleep. We do want you to return to us again, so that we can provide... More

jonesboro, arkansas
Top Contributor
90 reviews 90 reviews
43 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 1 week ago

All the hotels in the area are above average price, including this one. You can get a better rate by booking ahead and using an auto club discount, which I did. Ask for a higher room with a water view, it makes a huge difference. It is wonderful. I did like that you can decline housekeeping service for a free... More

Was this review helpful? Yes
KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

We are glad that you took advantage of our green program during your stay. Guests really appreciate the fact that they can choose between housekeeping service or food & beverage voucher during their stay. It would be a pleasure to welcome you back again soon! More

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Additional Information about aloft Washington National Harbor

Address: 156 Waterfront Street, Oxon Hill, MD 20745
Phone Number:
Location: United States > Maryland > Oxon Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — aloft Washington National Harbor 3*
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Also Known As:
Aloft Washington National Harbor Hotel Oxon Hill
Aloft Oxon Hill

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Official Description (provided by the hotel)
Perched along the Potomac River, aloft Washington National Harbor is steps from food and fun, easily accessible from all airports, and just 15 minutes from downtown DC. We offer a courtesy shuttle service between National Harbor and three key area destinations (King Street Metro Station, Old Post Office Pavilion, and Union Station). The service is FREE for guests-passengers should simply present their hotel key card. New Water Taxi service DIRECT from National Harbor to the National Mall and Georgetown. Have an electric car? Aloft Washington National Harbor offers the perfect parking solution just for you! Our garage offers Plug-In Electric Vehicle charging stations. Parking is located at Mariner Passage Garage. Instructions if a guest elects to add parking to their bill: 1) Inform our Front Desk Talent that you desire to add parking to your bill. 2) As you enter the parking garage, press the button for a ticket. 3) When exiting the parking garage, insert the paper ticket you received followed by your room key. 4) If you are returning back, press the button for another ticket and repeat the exiting procedure. Daily parking fee applies. Don't forget to shop over 85 brands at Tanger Outlets just over a mile from National Harbor. Coming soon: a 175-foot 17-story observation wheel will be constructed at National Harbor set to debut in May 2014! Also, Walrus Oyster and Ale House will be opening at the base of the Aloft building in the Spring of 2014. ... more   less 
Number of rooms
190

Questions & Answers

Questions? Get answers from aloft Washington National Harbor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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