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aloft Washington National Harbor

3.0 of 5 156 Waterfront Street, Oxon Hill, MD 20745
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aloft Washington National Harbor
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aloft Washington National Harbor
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647 reviews from our community

Traveler rating
    220
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    125
    69
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesterfield, Missouri
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here since dc rooms were either booked or $500/night. It's kind if on an island- meaning no metro stop anywhere close and few cabs in area. Rooms are weird layout and small. Front desk wasn't attended when I came in. Hallway on my floor smelled like weed. Pillows suck. Very soft. Bed was ok but linens were a bit... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

There is a complimentary shuttle that transports guests to the King Metro station not too far away from our hotel. We regret if the layout of our guest room layout felt unfamiliar during your stay. Every Aloft hotel offers soap, shampoo, and conditioner in dispensers located in the spa-like shower. Your comment about the bed presentation and odor of the... More

Charlotte, NC
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I am SPG platinum and have stayed at many, many properties in the DC area and the US. Occasionally I stay at National Harbor, usually the Westin, which is pretty nice. It was full so I stayed at the Aloft. Mistake. They don't have valet, so you have to park yourself (more on that later). Check-in was seamless and I... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

IceCharlotte_NC- Thank you for taking the time to provide us with your honest feedback. Depending on availability, we cannot 100% guarantee that each SPG member will be assigned to their preferred guest room, and regret if this caused any inconvenience. It disappoints us to hear that you were not made aware about being assigned to an accessible room upon check-in,... More

Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay at Aloft and was treated like royalty. The atmosphere is awesome, the hotel is in the perfect place on the harbor, best view of the river and I cannot wait to go back. I think I will spend my honeymoon there.

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for your great comments! We are thrilled to hear that you were treated like royalty during your stay at the Aloft. It is wonderful to hear that you want to spend your honeymoon with us! More

Anchorage, Alaska, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Bad news: two days without housekeeping, no towels, beds not made (I don't care), did I mention no dry towels. Everybody was terribly sorry, but took numerous requests, holding breath, turning blue, etc. this will become a Marriot at the end of the year, so I'm sure employees are worried. They surely are distracted. There ere some caring employees for... More

Was this review helpful? Yes 1
KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

The lack of housekeeping service that you experienced during your previous stay is completely unacceptable, and we will certainly review your observations with the team as this is not our standard. The future of the Aloft is not certain at this time, but our service should not be affected by factors outside our control. More

Durham, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My company put me up at the Aloft for a trade show nearby at the Gaylord. My experience was very positive. I arrived early in the morning and was still able to check in before heading to the meeting. The property has a very contemporary, stylish look. I found the bed to be comfortable and there were plenty of electrical... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for taking the time to tell us about your recent stay. We are pleased that you had a very positive experience at the Aloft Washington National Harbor. It is great to hear that Brittany was able to FedEx your money clip back to you right away. We hope to serve you again soon! More

Saint Paul, Minnesota
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was lucky enough to stay in a room facing the Potomac, really nice! I found the staff to be friendly and helpful, and my room was cleaned well. There are lots of food options within one block of the hotel.

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for your great comments! We a happy that you enjoyed the view of the Potomac River from your guest room. More

Georgia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While we were in our room, we had the Do Not Disturb sign hanging outside of our door, an Aloft employee used his key to enter our room unannounced, said "Sorry," then quickly left. My SO had just gotten out of the shower! I immediately called the front desk, who somehow knew about the incident already. They told me that... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

We can assure you this is a highly irregular incident, and sincerely regret that this happened during your recent stay. It concerns us that we were not able to address your concerns prior to your departure, and strongly encourage you to speak with our General Manager, Mauricio Martins to find a resolution. He may be reached at: mauricio.martins@aloftnationalharbor.com or 240-493-1140. More

Nutley, New Jersey
Top Contributor
64 reviews 64 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I agree with Luizasch's review. We selected this hotel because we were moving in next door on 11/1. Check in was fine and room seemed fine but when I went to the restroom it was evident the toilet had not been cleaned. We called down and he asked us to switch rooms. We were unpacked and had to make dinner... More

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KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for sharing your observations with us. The experience that you had as it is not indicative of the service that we strive to provide to our guests, and for that we truly apologize. We take a lot of pride on the proactive service provided by our team, and so when reading about the concerns you encountered, it is... More

Porto Alegre, RS
Top Contributor
149 reviews 149 reviews
36 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I went to a conference in National Harbor and I stayed at this hotel. At first, it seemed a good hotel, clean and well located. Already on arrival, it is observed that the reception / check in is on the second floor, which is kind of a lounge, bar, reception and Seven Eleven. I entered the room, which looked tidy,... More

Was this review helpful? Yes 1
KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

It disappoints us to learn of the challenges you encountered during your recent stay at the Aloft. The experience that you had as it is not indicative of the service that we strive to provide to our guests, and for that we truly apologize. At our property, we always aim to ensure every guest feels cared for, valued and respected... More

Boulder, Colorado
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Customer service stands out in this lovely property. Everyone was sincerely pleasant and helpful. I liked the ability to text the front desk for help. Replies were prompt and useful. The room was clean, and met my needs for business travel. Great location in National Harbor. Close to shops, restaurants, and the convention center. And close to a gourmet food... More

Was this review helpful? Yes
KokuaHospitality, Guest Services at aloft Washington National Harbor, responded to this review

Thank you for taking the time to acknowledge our customer service efforts at the Aloft Washington National Harbor. It would be a pleasure to welcome you back again soon! More

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Additional Information about aloft Washington National Harbor

Address: 156 Waterfront Street, Oxon Hill, MD 20745
Phone Number:
Location: United States > Maryland > Oxon Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — aloft Washington National Harbor 3*
Number of rooms: 190
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Also Known As:
Aloft Washington National Harbor Hotel Oxon Hill
Aloft Oxon Hill

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