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All 75 Salt Lake City hotels

The Holiday Inn Express Salt Lake City Downtown

3.0 of 5 Hotel   |   206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
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Ranked #56 of 75 Hotels in Salt Lake City
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266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cypress, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Young, inexperienced, overwhelmed staff. Outrageous prices being charged for a hotel in the middle of serious renovation. There's no warning of the about the state of things when booking through HIE's website. I completely agree with other reviewers, the lack of honestly about conditions at the present time is very disappointing.

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear guest, Thank you for your candid feedback on TripAdvisor. Please know that we are doing our best to communicate the current status of our renovations, both verbally and in writing. We currently have the following renovation notice posted on the Holiday Inn Express branded website: Announcements The Holiday Inn Express Salt Lake City Downtown is now open. Please pardon... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This older hotel is getting a complete facelift. It will be absolutely gorgeous when done in March. The front desk staff was very accommodating And the construction workers keep thier work area very tidy! GREAT downtown location. Parking is a little dicey during construction.. garage is not connected hotel, but will be when done.

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for choosing Holiday Inn Express Salt Lake City Downtown for your recent stay. Thank you for your compliments regarding our front desk staff and our great location. We agree that this hotel will be fantastic once the renovations are completed. We also appreciate your honest feedback regarding our limited parking. It's true that parking is currently limited due... More 

Lynchburg, Virginia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I booked another hotel through Tracelocity, but they accidentally overbooked. Travelocity was very apologetic and found me another hotel. I was a little concerned about the reviews and the status on construction. Travelocity called the hotel and then I called the hotel personally to check on this. We were both assured the construction was almost complete. They said it was... More 

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TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for your honest review on TripAdvisor. Please know that we value your opinion and we committed to making the necessary improvements to ensure the satisfaction of future guests. Please know that we are making every effort to communicate our ongoing renovations to our guests, both verbally and in writing online. I apologize if our staff members did not... More 

Philadelphia
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 9, 2015

I am directing this review to Nichole Walker, Director of Sales As I saw you stated, the property was purchased by Holiday Inn Express In January of 2014. This is when I made my reservation for January of 2015. I am a regular guest at this hotel, usually staying there twice per year, for many years. I received notice via... More 

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TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for your recent review of our hotel. We regret that we were unable to accommodate your reservation due to our extensive renovations. As you may recall, In early December 2014 a member of our management team attempted to contact you, by calling the phone number we had on file and leaving a voice message. We did not hear... More 

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2014

I had the opportunity to stay in Shilo Inn in early October 2014. The hotel is conveniently across the convention centre although it was being upgraded or renovated. It is equipped with a microwave, coffee machine and iron which suits me very well. It also offers free airport shuttle and breakfast is included. I find this place not as fancy... More 

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for your review of our hotel on TripAdvisor. We are thrilled to hear you enjoyed our convenient location as well as our guest room amenities. As you may have noticed, we are currently undergoing renovations to our exterior, indoor pool, hot tub and fitness center. Since your last stay with us, we have completed renovation of our lobby,... More 

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 2, 2014

Free airport shuttle, walking distance to all major attractions, clean, indoor pool, prices were right, friendly staff, kid and family friendly so, what more can anyone ask for in a place to stay for a couple of days.

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TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for choosing to stay at our Shilo Inn Salt Lake City last December. We appreciate your compliments regarding our free airport shuttle, convenient location within walking distance to all major attractions, indoor pool, cleanliness, overall value and friendly staff. Since your stay with us last December, we've had lots of exciting changes take place. Our hotel changed ownership... More 

Bristol, Rhode Island
Senior Reviewer
10 reviews 10 reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 22, 2014

Okay, so if what you are shooting for is "Well the room isn't bad" then this is the hotel for you! I'll start with the positives. The staff was very friendly and as helpful as possible given the circumstances. The room was clean and the bed was comfortable. So it could have been worse. Now the bad news. When we... More 

Was this review helpful? Yes 2
TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for your recent review of our hotel on TripAdvisor. We strive to ensure our guests experience the best accommodations possible during their travels and we fell short of our goal this time. Our hotel changed ownership on January 15, 2014. Shortly thereafter we began plans to fully renovate our hotel and convert to Holiday Inn Express by December... More 

Lake Forest, CA
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 14, 2014

Our travel plans had changed and needed to push our stay in Salt Lake up a day and just needed a cheap place to stay for one night. Well this is what that was, a cheap place. Wasn't expecting much for the price so it wasn't a disappointment, at least it had a decent view.

Was this review helpful? Yes 1
TravelingFamilyGal, Guest Relations Manager at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for choosing our Shilo Inn Salt Lake & thanks for your candid review. We are glad to hear our hotel met your needs, and you enjoyed the view from your room. We are in the process of renovating our guest rooms, public spaces and exterior. Upon completion, we will officially become a Holiday Inn Express. If you should... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014

My husband and I stayed here for two nights in September 2014. Ludmilla checked us in. She was so warm and friendly. Ludmilla gave us a map of the local area, a list of local restaurants and a map of the amazing and beautiful shopping centre not far away - a trout stream runs the full length. She also gave... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Anne and Tom, Thank you for your recent review of our Shilo Inn on TripAdvisor. I am pleased to hear your stay at our hotel was fantastic, despite the ongoing renovations. We also appreciate the positive feedback regarding the level of service provided by Ludmilla. I will be sure to pass your compliments along to her, as well as... More 

Ammon, Idaho
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2014

I stayed at this Shilo a couple of days ago and I was reading some reviews before we came. Despite all of the bad things, our room was amazing. It didn't smell bad at all, and the bed was extremely comfortable. Check in was quick, only took 5 minutes tops. The pool was very nice after a long day. The... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at The Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for choosing Shilo Inn Salt Lake for your recent stay. We were thrilled to read your review on TripAdvisor. We are glad to hear your stay was comfortable, despite the ongoing renovations. We are happy to hear your check-in was fast, your guest room was comfortable and you enjoyed our indoor pool. Thanks again for your feedback and... More 

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Additional Information about The Holiday Inn Express Salt Lake City Downtown

Address: 206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
Phone Number:
Location: United States > Utah > Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Holiday Inn Express Salt Lake City Downtown 3*
Number of rooms: 212
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Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
The Holiday Inn Express Salt Lake City Downtown Utah

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