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Shilo Inn Suites Hotel

3.0 of 5 206 South West Temple, Salt Lake City, UT 84101
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Shilo Inn Suites Hotel
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Shilo Inn Suites Hotel
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255 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lake Forest, CA
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our travel plans had changed and needed to push our stay in Salt Lake up a day and just needed a cheap place to stay for one night. Well this is what that was, a cheap place. Wasn't expecting much for the price so it wasn't a disappointment, at least it had a decent view.

Was this review helpful? Yes
TravelingFamilyGal, Guest Relations Manager at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing our Shilo Inn Salt Lake & thanks for your candid review. We are glad to hear our hotel met your needs, and you enjoyed the view from your room. We are in the process of renovating our guest rooms, public spaces and exterior. Upon completion, we will officially become a Holiday Inn Express. If you should... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for two nights in September 2014. Ludmilla checked us in. She was so warm and friendly. Ludmilla gave us a map of the local area, a list of local restaurants and a map of the amazing and beautiful shopping centre not far away - a trout stream runs the full length. She also gave... More

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Anne and Tom, Thank you for your recent review of our Shilo Inn on TripAdvisor. I am pleased to hear your stay at our hotel was fantastic, despite the ongoing renovations. We also appreciate the positive feedback regarding the level of service provided by Ludmilla. I will be sure to pass your compliments along to her, as well as... More

Ammon, Idaho
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at this Shilo a couple of days ago and I was reading some reviews before we came. Despite all of the bad things, our room was amazing. It didn't smell bad at all, and the bed was extremely comfortable. Check in was quick, only took 5 minutes tops. The pool was very nice after a long day. The... More

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing Shilo Inn Salt Lake for your recent stay. We were thrilled to read your review on TripAdvisor. We are glad to hear your stay was comfortable, despite the ongoing renovations. We are happy to hear your check-in was fast, your guest room was comfortable and you enjoyed our indoor pool. Thanks again for your feedback and... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 14, 2014

I stayed there for a convention for a couple of nights... I experienced a few issues but they were addressed almost instantly and fixed. I lost power in half of my room for one day, upon checkin I was informed that parking was limited but Justin found parking for me so he rocks! The engineer Rick came and managed to... More

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TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Polarbear95, Thank you for choosing Shilo Inn Salt Lake City for your recent stay. We appreciate your compliments regarding our helpful staff members. It sounds like you experienced a few issues due to our ongoing renovations, but we are glad to hear that our staff members resolved the issues right away. Our extensive renovations will continue through the end... More

Italy
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 12, 2014

I arrived at 12:15 am. Check-in took about 20 minutes even though I was the only person at the front desk. One of the two front desk guys went to personally check, whether the room was clean ...... ( I would have expected that the rooms are clean .... ! ) The place is a construction site: dusty, dirty, old... More

Was this review helpful? Yes 1
TravelingFamilyGal, Manager at Shilo Inn Suites Hotel, responded to this review

Thank you for your recent review of our Shilo Inn on TripAdvisor. I apologize that your stay was less than pleasant. I truly appreciate your candid feedback regarding the issues you experienced during your stay and I will share your comments with our management and staff. It's true that we are in the midst of fully renovating our hotel. As... More

1 review
2 of 5 stars Reviewed August 27, 2014 via mobile

This hotel is losing most of what made it great under the new ownership converting it into a Holiday Inn Express. Very overpriced now, because the whole experience is less than what it used to be. The Hilton right down the street is significantly cheaper and is a much nicer hotel. Too bad, since my wife and I honeymooned here,... More

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Jarom, Thank you for your recent review of our hotel on TripAdvisor. It's true that our hotel changed ownership earlier this year. Our new ownership group is committed to completing our much needed renovation. We are in the process of a 13 million dollar renovation including our guest rooms, public spaces and exterior of the hotel. We are excited... More

St. George, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 24, 2014

The overall experience was okay, the rooms are comfortable but smell very bad. BEWARE there are only like 20 parking spots for 200 rooms and if you don't get one you have to metered parking every 10 hours, if you can find one. Yep, that may mean getting up in the middle of the night to pay a meter. Customer... More

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Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was happy to read that our staff was attentive. Our staff does try its best to make every guests stay a happy one. It was also nice to see that you enjoyed our pool. It is one of the favorites of the guests here, and most of our guests really enjoy it. Due to our remodel, parking is very... More

Vernal, Utah
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 17, 2014

The hotel was dirty, beds creaky and walls thin. The pool area needs some TLC, and the sauna (which is why we stayed here) had it's door broken, you couldn't even close the heat in! The staff were average at best. The cleaning lady walked into our room 2 times while there, despite the do not disturb sign. We shrugged... More

Was this review helpful? Yes 2
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Amy, Thank you for your recent feedback on TripAdvisor. We are disappointed to hear that we failed to provide the level of customer service that you deserve. When it comes to our 100% non-smoking hotel, we take great care to ensure that all of our guests enjoy a smoke free environment. Occasionally we discover that smoking has occurred in... More

Grand Junction, Colorado
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 8, 2014

We were initially very impressed with the hotel because of the cost and location. Although the rooms were extremely outdated and dirty, we didn't feel the need to complain as we were in town for only two days and not planning on spending much time in our rooms. Once we arrived home, I noticed two separate charges for $350 on... More

Was this review helpful? Yes 4
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

Our hotel is completely smoke free in all rooms, hallways, and public areas. Many of our guests specifically choose us for this smoke free environment. As such, we have a non-smoking agreement that all guests sign at check in. This means that any individual who smokes in the room will incur a fee, which we use for smoking related guest... More

Jackson, Wyoming
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 3, 2014

This hotel was cheap compared to some other downtown options available to choose from. I am not exactly a high class customer, but having worked in the hospitality business, this hotel left A LOT to be desired. We checked in late at night, and the front desk agent was barely awake and maybe said a total of three sentences to... More

Was this review helpful? Yes 3
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing Shilo Inn Salt Lake City for your recent stay. We are disappointed to hear that your stay was less than fabulous. I invite you to contact me personally, so that we can review the details of your stay and ensure your satisfaction. We hate to hear of any guest walking out our door, prior to us... More

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Additional Information about Shilo Inn Suites Hotel

Address: 206 South West Temple, Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Shilo Inn Suites Hotel 3*
Number of rooms: 200
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Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
Shilo Inn Suites Hotel Salt Lake City, Utah

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