We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 76 Salt Lake City hotels

Shilo Inn Suites Hotel

3.0 of 5 Hotel   |   206 South West Temple, Salt Lake City, UT 84101
Hotel amenities
Save Saved
You added Shilo Inn Suites Hotel to your Saves list
Shilo Inn Suites Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
46%
Ranked #57 of 76 hotels in Salt Lake City
A recent review
3 of 5 stars reviewed 1 week ago
Tara C St. George, Utah
  • Overview
  • Reviews (245)
  • Photos (33)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (27)
  • Location
  • More
true
Write a Review

245 people have reviewed this hotel

Traveler rating
    36
    66
    65
    53
    25
See reviews for
57
61
32
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is losing most of what made it great under the new ownership converting it into a Holiday Inn Express. Very overpriced now, because the whole experience is less than what it used to be. The Hilton right down the street is significantly cheaper and is a much nicer hotel. Too bad, since my wife and I honeymooned here,... More

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Jarom, Thank you for your recent review of our hotel on TripAdvisor. It's true that our hotel changed ownership earlier this year. Our new ownership group is committed to completing our much needed renovation. We are in the process of a 13 million dollar renovation including our guest rooms, public spaces and exterior of the hotel. We are excited... More

St. George, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The overall experience was okay, the rooms are comfortable but smell very bad. BEWARE there are only like 20 parking spots for 200 rooms and if you don't get one you have to metered parking every 10 hours, if you can find one. Yep, that may mean getting up in the middle of the night to pay a meter. Customer... More

Was this review helpful? Yes
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was happy to read that our staff was attentive. Our staff does try its best to make every guests stay a happy one. It was also nice to see that you enjoyed our pool. It is one of the favorites of the guests here, and most of our guests really enjoy it. Due to our remodel, parking is very... More

Vernal, Utah
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel was dirty, beds creaky and walls thin. The pool area needs some TLC, and the sauna (which is why we stayed here) had it's door broken, you couldn't even close the heat in! The staff were average at best. The cleaning lady walked into our room 2 times while there, despite the do not disturb sign. We shrugged... More

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Amy, Thank you for your recent feedback on TripAdvisor. We are disappointed to hear that we failed to provide the level of customer service that you deserve. When it comes to our 100% non-smoking hotel, we take great care to ensure that all of our guests enjoy a smoke free environment. Occasionally we discover that smoking has occurred in... More

Grand Junction, Colorado
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were initially very impressed with the hotel because of the cost and location. Although the rooms were extremely outdated and dirty, we didn't feel the need to complain as we were in town for only two days and not planning on spending much time in our rooms. Once we arrived home, I noticed two separate charges for $350 on... More

Was this review helpful? Yes 3
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

Our hotel is completely smoke free in all rooms, hallways, and public areas. Many of our guests specifically choose us for this smoke free environment. As such, we have a non-smoking agreement that all guests sign at check in. This means that any individual who smokes in the room will incur a fee, which we use for smoking related guest... More

Jackson, Wyoming
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel was cheap compared to some other downtown options available to choose from. I am not exactly a high class customer, but having worked in the hospitality business, this hotel left A LOT to be desired. We checked in late at night, and the front desk agent was barely awake and maybe said a total of three sentences to... More

Was this review helpful? Yes 3
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing Shilo Inn Salt Lake City for your recent stay. We are disappointed to hear that your stay was less than fabulous. I invite you to contact me personally, so that we can review the details of your stay and ensure your satisfaction. We hate to hear of any guest walking out our door, prior to us... More

Vancouver, Washington, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room was comfortable but nothing fancy. The grounds around the hotel were very tired and needed updating. Front desk staff were efficient and check in went very smooth. Access from the parking garage was limited as a set of direct stairs were blocked off and it did not appear there would be any effort to repair. One of the... More

Was this review helpful? Yes
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was happy to read that you had a comfortable stay. I was also happy to read that our front desk was efficient in your check in. We strive for good customer service, and I am happy that it seems our desk staff made a good impression. You are completely right, this property been sold. Our new owners agree that... More

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 26, 2014

July 16 - 19, 2014 -Terrible Mildew in the bath tub, AC would never shut off, elevators seldom worked and when they did work the floor you selected was not the floor the door would open up to. Broken coffee maker, paper thin towels that were shredded on all sides. I was quoted $129.00 a night but was charged $169.00... More

Was this review helpful? Yes 2
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was sorry to read about how poorly your stay went in your review. We do want our guests to have the very best experience they can at our hotel, especially during conventions. The lapses in the room have been reported to the respective department heads, and action has been taken to fix the problems for future guests. One of... More

omaha
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 25, 2014

We called them on the phone to make a reservation. The staff went out of their way to make our reservation and check in easy and they were very accommodating. The hotel is going through renovations so some of the floors are closed. The lobby was ok. Our room had not been updated yet. We had a ceiling tile that... More

Was this review helpful? Yes
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I am happy to hear that your stay went so well. Our front desk is trained to provide the best experience they can for our guests. From the review it sounds like they succeeded in making your stay a good one. I can't agree with you more about the remodel. I hope that you will come see the hotel once... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 16, 2014

What a nightmare! First of all the parking there made me pray to god a superhero was going to appear around the corner to escort me to the hotel. Once inside I felt like the lobby was a little dated like the 40's. The room was okay until I looked in the sink and noticed several hairs. The decorative pillow... More

Was this review helpful? Yes 3
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

Thank you for your feedback, as any information we gather helps us to improve our guest experience. I was upset at hearing about your room's condition, as it was not up to our own standards. I will be making the housekeeping supervisors aware of your experience. We do apologize for the parking inconvenience. As you yourself noted, our hotel lobby... More

Brisbane, Australia
Top Contributor
64 reviews 64 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 12, 2014

I only stayed one night here but the staff were friendly and helpful, My room was a decent size but what I did like about this hotel is there 24 hour gym and pool area I made good use of there gym after arriving late in the afternoon and after finding a place to eat and a bit of sightseeing... More

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing our hotel for your stay last September! We are pleased to hear that our staff were friendly and helpful. We are glad to hear you took advantage of our 24 hour gym and indoor pool area. Our hotel is in the process of renovating our guestrooms & public spaces. Later this year we will be doing... More

Owners: What's your side of the story?
If you own or manage Shilo Inn Suites Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Shilo Inn Suites Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shilo Inn Suites Hotel

Address: 206 South West Temple, Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Shilo Inn Suites Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Cheap Tickets, Tingo, BookingOdigeoWL, Hotels.com, Priceline, Otel and Venere so you can book your Shilo Inn Suites Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
Shilo Inn Suites Hotel Salt Lake City, Utah

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
View from room (3)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (2)
Viewed
Pool/beach area (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Salt Lake City with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
We are currently undergoing extensive updates to our guest rooms and exterior of the property. Upon completion, we will officially become a Holiday Inn Express. Free parking is available on a first come, first serve basis. Parking is limited due to ongoing construction. ... more   less 
Number of rooms
200

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Shilo Inn Suites Hotel and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from Shilo Inn Suites Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer