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All 75 Salt Lake City hotels

Shilo Inn Suites Hotel

3.0 of 5 Hotel   |   206 South West Temple, Salt Lake City, UT 84101
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Shilo Inn Suites Hotel
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Ranked #55 of 75 Hotels in Salt Lake City
A recent review
4 of 5 stars Reviewed December 14, 2014
Nor77 Kuala Lumpur, Malaysia
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262 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Philadelphia
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am directing this review to Nichole Walker, Director of Sales As I saw you stated, the property was purchased by Holiday Inn Express In January of 2014. This is when I made my reservation for January of 2015. I am a regular guest at this hotel, usually staying there twice per year, for many years. I received notice via... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for your recent review of our hotel. We regret that we were unable to accommodate your reservation due to our extensive renovations. As you may recall, In early December 2014 a member of our management team attempted to contact you, by calling the phone number we had on file and leaving a voice message. We did not hear... More 

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 14, 2014

I had the opportunity to stay in Shilo Inn in early October 2014. The hotel is conveniently across the convention centre although it was being upgraded or renovated. It is equipped with a microwave, coffee machine and iron which suits me very well. It also offers free airport shuttle and breakfast is included. I find this place not as fancy... More 

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for your review of our hotel on TripAdvisor. We are thrilled to hear you enjoyed our convenient location as well as our guest room amenities. As you may have noticed, we are currently undergoing renovations to our exterior, indoor pool, hot tub and fitness center. Since your last stay with us, we have completed renovation of our lobby,... More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 2, 2014

Free airport shuttle, walking distance to all major attractions, clean, indoor pool, prices were right, friendly staff, kid and family friendly so, what more can anyone ask for in a place to stay for a couple of days.

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TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing to stay at our Shilo Inn Salt Lake City last December. We appreciate your compliments regarding our free airport shuttle, convenient location within walking distance to all major attractions, indoor pool, cleanliness, overall value and friendly staff. Since your stay with us last December, we've had lots of exciting changes take place. Our hotel changed ownership... More 

Bristol, Rhode Island
Senior Reviewer
10 reviews 10 reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 22, 2014

Okay, so if what you are shooting for is "Well the room isn't bad" then this is the hotel for you! I'll start with the positives. The staff was very friendly and as helpful as possible given the circumstances. The room was clean and the bed was comfortable. So it could have been worse. Now the bad news. When we... More 

Was this review helpful? Yes 2
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for your recent review of our hotel on TripAdvisor. We strive to ensure our guests experience the best accommodations possible during their travels and we fell short of our goal this time. Our hotel changed ownership on January 15, 2014. Shortly thereafter we began plans to fully renovate our hotel and convert to Holiday Inn Express by December... More 

Lake Forest, CA
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 14, 2014

Our travel plans had changed and needed to push our stay in Salt Lake up a day and just needed a cheap place to stay for one night. Well this is what that was, a cheap place. Wasn't expecting much for the price so it wasn't a disappointment, at least it had a decent view.

Was this review helpful? Yes 1
TravelingFamilyGal, Guest Relations Manager at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing our Shilo Inn Salt Lake & thanks for your candid review. We are glad to hear our hotel met your needs, and you enjoyed the view from your room. We are in the process of renovating our guest rooms, public spaces and exterior. Upon completion, we will officially become a Holiday Inn Express. If you should... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014

My husband and I stayed here for two nights in September 2014. Ludmilla checked us in. She was so warm and friendly. Ludmilla gave us a map of the local area, a list of local restaurants and a map of the amazing and beautiful shopping centre not far away - a trout stream runs the full length. She also gave... More 

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TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Anne and Tom, Thank you for your recent review of our Shilo Inn on TripAdvisor. I am pleased to hear your stay at our hotel was fantastic, despite the ongoing renovations. We also appreciate the positive feedback regarding the level of service provided by Ludmilla. I will be sure to pass your compliments along to her, as well as... More 

Ammon, Idaho
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2014

I stayed at this Shilo a couple of days ago and I was reading some reviews before we came. Despite all of the bad things, our room was amazing. It didn't smell bad at all, and the bed was extremely comfortable. Check in was quick, only took 5 minutes tops. The pool was very nice after a long day. The... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing Shilo Inn Salt Lake for your recent stay. We were thrilled to read your review on TripAdvisor. We are glad to hear your stay was comfortable, despite the ongoing renovations. We are happy to hear your check-in was fast, your guest room was comfortable and you enjoyed our indoor pool. Thanks again for your feedback and... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 14, 2014

I stayed there for a convention for a couple of nights... I experienced a few issues but they were addressed almost instantly and fixed. I lost power in half of my room for one day, upon checkin I was informed that parking was limited but Justin found parking for me so he rocks! The engineer Rick came and managed to... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Polarbear95, Thank you for choosing Shilo Inn Salt Lake City for your recent stay. We appreciate your compliments regarding our helpful staff members. It sounds like you experienced a few issues due to our ongoing renovations, but we are glad to hear that our staff members resolved the issues right away. Our extensive renovations will continue through the end... More 

Italy
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 12, 2014

I arrived at 12:15 am. Check-in took about 20 minutes even though I was the only person at the front desk. One of the two front desk guys went to personally check, whether the room was clean ...... ( I would have expected that the rooms are clean .... ! ) The place is a construction site: dusty, dirty, old... More 

Was this review helpful? Yes 1
TravelingFamilyGal, Manager at Shilo Inn Suites Hotel, responded to this review

Thank you for your recent review of our Shilo Inn on TripAdvisor. I apologize that your stay was less than pleasant. I truly appreciate your candid feedback regarding the issues you experienced during your stay and I will share your comments with our management and staff. It's true that we are in the midst of fully renovating our hotel. As... More 

1 review
2 of 5 stars Reviewed August 27, 2014 via mobile

This hotel is losing most of what made it great under the new ownership converting it into a Holiday Inn Express. Very overpriced now, because the whole experience is less than what it used to be. The Hilton right down the street is significantly cheaper and is a much nicer hotel. Too bad, since my wife and I honeymooned here,... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Jarom, Thank you for your recent review of our hotel on TripAdvisor. It's true that our hotel changed ownership earlier this year. Our new ownership group is committed to completing our much needed renovation. We are in the process of a 13 million dollar renovation including our guest rooms, public spaces and exterior of the hotel. We are excited... More 

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Additional Information about Shilo Inn Suites Hotel

Address: 206 South West Temple, Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Shilo Inn Suites Hotel 3*
Number of rooms: 200
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Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
Shilo Inn Suites Hotel Salt Lake City, Utah

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