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All 76 Salt Lake City hotels

Shilo Inn Suites Hotel

3.0 of 5 Hotel   |   206 South West Temple, Salt Lake City, UT 84101
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Ranked #58 of 76 Hotels in Salt Lake City
A recent review
4 of 5 stars reviewed 4 days ago
polarbear95
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250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed there for a convention for a couple of nights... I experienced a few issues but they were addressed almost instantly and fixed. I lost power in half of my room for one day, upon checkin I was informed that parking was limited but Justin found parking for me so he rocks! The engineer Rick came and managed to... More

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Italy
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I arrived at 12:15 am. Check-in took about 20 minutes even though I was the only person at the front desk. One of the two front desk guys went to personally check, whether the room was clean ...... ( I would have expected that the rooms are clean .... ! ) The place is a construction site: dusty, dirty, old... More

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1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is losing most of what made it great under the new ownership converting it into a Holiday Inn Express. Very overpriced now, because the whole experience is less than what it used to be. The Hilton right down the street is significantly cheaper and is a much nicer hotel. Too bad, since my wife and I honeymooned here,... More

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TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Jarom, Thank you for your recent review of our hotel on TripAdvisor. It's true that our hotel changed ownership earlier this year. Our new ownership group is committed to completing our much needed renovation. We are in the process of a 13 million dollar renovation including our guest rooms, public spaces and exterior of the hotel. We are excited... More

St. George, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The overall experience was okay, the rooms are comfortable but smell very bad. BEWARE there are only like 20 parking spots for 200 rooms and if you don't get one you have to metered parking every 10 hours, if you can find one. Yep, that may mean getting up in the middle of the night to pay a meter. Customer... More

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Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was happy to read that our staff was attentive. Our staff does try its best to make every guests stay a happy one. It was also nice to see that you enjoyed our pool. It is one of the favorites of the guests here, and most of our guests really enjoy it. Due to our remodel, parking is very... More

Vernal, Utah
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel was dirty, beds creaky and walls thin. The pool area needs some TLC, and the sauna (which is why we stayed here) had it's door broken, you couldn't even close the heat in! The staff were average at best. The cleaning lady walked into our room 2 times while there, despite the do not disturb sign. We shrugged... More

Was this review helpful? Yes 2
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Amy, Thank you for your recent feedback on TripAdvisor. We are disappointed to hear that we failed to provide the level of customer service that you deserve. When it comes to our 100% non-smoking hotel, we take great care to ensure that all of our guests enjoy a smoke free environment. Occasionally we discover that smoking has occurred in... More

Grand Junction, Colorado
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 8, 2014

We were initially very impressed with the hotel because of the cost and location. Although the rooms were extremely outdated and dirty, we didn't feel the need to complain as we were in town for only two days and not planning on spending much time in our rooms. Once we arrived home, I noticed two separate charges for $350 on... More

Was this review helpful? Yes 4
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

Our hotel is completely smoke free in all rooms, hallways, and public areas. Many of our guests specifically choose us for this smoke free environment. As such, we have a non-smoking agreement that all guests sign at check in. This means that any individual who smokes in the room will incur a fee, which we use for smoking related guest... More

Jackson, Wyoming
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 3, 2014

This hotel was cheap compared to some other downtown options available to choose from. I am not exactly a high class customer, but having worked in the hospitality business, this hotel left A LOT to be desired. We checked in late at night, and the front desk agent was barely awake and maybe said a total of three sentences to... More

Was this review helpful? Yes 3
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing Shilo Inn Salt Lake City for your recent stay. We are disappointed to hear that your stay was less than fabulous. I invite you to contact me personally, so that we can review the details of your stay and ensure your satisfaction. We hate to hear of any guest walking out our door, prior to us... More

Vancouver, Washington, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 29, 2014

The room was comfortable but nothing fancy. The grounds around the hotel were very tired and needed updating. Front desk staff were efficient and check in went very smooth. Access from the parking garage was limited as a set of direct stairs were blocked off and it did not appear there would be any effort to repair. One of the... More

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Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was happy to read that you had a comfortable stay. I was also happy to read that our front desk was efficient in your check in. We strive for good customer service, and I am happy that it seems our desk staff made a good impression. You are completely right, this property been sold. Our new owners agree that... More

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 26, 2014

July 16 - 19, 2014 -Terrible Mildew in the bath tub, AC would never shut off, elevators seldom worked and when they did work the floor you selected was not the floor the door would open up to. Broken coffee maker, paper thin towels that were shredded on all sides. I was quoted $129.00 a night but was charged $169.00... More

Was this review helpful? Yes 2
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was sorry to read about how poorly your stay went in your review. We do want our guests to have the very best experience they can at our hotel, especially during conventions. The lapses in the room have been reported to the respective department heads, and action has been taken to fix the problems for future guests. One of... More

omaha
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 25, 2014

We called them on the phone to make a reservation. The staff went out of their way to make our reservation and check in easy and they were very accommodating. The hotel is going through renovations so some of the floors are closed. The lobby was ok. Our room had not been updated yet. We had a ceiling tile that... More

Was this review helpful? Yes
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I am happy to hear that your stay went so well. Our front desk is trained to provide the best experience they can for our guests. From the review it sounds like they succeeded in making your stay a good one. I can't agree with you more about the remodel. I hope that you will come see the hotel once... More

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Additional Information about Shilo Inn Suites Hotel

Address: 206 South West Temple, Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Shilo Inn Suites Hotel 3*
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Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
Shilo Inn Suites Hotel Salt Lake City, Utah

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