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All 76 Salt Lake City hotels

Shilo Inn Suites Hotel

3.0 of 5 Hotel   |   206 South West Temple, Salt Lake City, UT 84101
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46%
Ranked #58 of 76 hotels in Salt Lake City
A recent review
3 of 5 stars reviewed 3 weeks ago
Kathy A Vancouver, Washington, United States
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243 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Vernal, Utah
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The hotel was dirty, beds creaky and walls thin. The pool area needs some TLC, and the sauna (which is why we stayed here) had it's door broken, you couldn't even close the heat in! The staff were average at best. The cleaning lady walked into our room 2 times while there, despite the do not disturb sign. We shrugged... More

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Dear Amy, Thank you for your recent feedback on TripAdvisor. We are disappointed to hear that we failed to provide the level of customer service that you deserve. When it comes to our 100% non-smoking hotel, we take great care to ensure that all of our guests enjoy a smoke free environment. Occasionally we discover that smoking has occurred in... More

Grand Junction, Colorado
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were initially very impressed with the hotel because of the cost and location. Although the rooms were extremely outdated and dirty, we didn't feel the need to complain as we were in town for only two days and not planning on spending much time in our rooms. Once we arrived home, I noticed two separate charges for $350 on... More

Was this review helpful? Yes 2
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

Our hotel is completely smoke free in all rooms, hallways, and public areas. Many of our guests specifically choose us for this smoke free environment. As such, we have a non-smoking agreement that all guests sign at check in. This means that any individual who smokes in the room will incur a fee, which we use for smoking related guest... More

Jackson, Wyoming
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was cheap compared to some other downtown options available to choose from. I am not exactly a high class customer, but having worked in the hospitality business, this hotel left A LOT to be desired. We checked in late at night, and the front desk agent was barely awake and maybe said a total of three sentences to... More

Was this review helpful? Yes 3
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing Shilo Inn Salt Lake City for your recent stay. We are disappointed to hear that your stay was less than fabulous. I invite you to contact me personally, so that we can review the details of your stay and ensure your satisfaction. We hate to hear of any guest walking out our door, prior to us... More

Vancouver, Washington, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The room was comfortable but nothing fancy. The grounds around the hotel were very tired and needed updating. Front desk staff were efficient and check in went very smooth. Access from the parking garage was limited as a set of direct stairs were blocked off and it did not appear there would be any effort to repair. One of the... More

Was this review helpful? Yes
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was happy to read that you had a comfortable stay. I was also happy to read that our front desk was efficient in your check in. We strive for good customer service, and I am happy that it seems our desk staff made a good impression. You are completely right, this property been sold. Our new owners agree that... More

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

July 16 - 19, 2014 -Terrible Mildew in the bath tub, AC would never shut off, elevators seldom worked and when they did work the floor you selected was not the floor the door would open up to. Broken coffee maker, paper thin towels that were shredded on all sides. I was quoted $129.00 a night but was charged $169.00... More

Was this review helpful? Yes 2
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I was sorry to read about how poorly your stay went in your review. We do want our guests to have the very best experience they can at our hotel, especially during conventions. The lapses in the room have been reported to the respective department heads, and action has been taken to fix the problems for future guests. One of... More

omaha
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We called them on the phone to make a reservation. The staff went out of their way to make our reservation and check in easy and they were very accommodating. The hotel is going through renovations so some of the floors are closed. The lobby was ok. Our room had not been updated yet. We had a ceiling tile that... More

Was this review helpful? Yes
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

I am happy to hear that your stay went so well. Our front desk is trained to provide the best experience they can for our guests. From the review it sounds like they succeeded in making your stay a good one. I can't agree with you more about the remodel. I hope that you will come see the hotel once... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 16, 2014

What a nightmare! First of all the parking there made me pray to god a superhero was going to appear around the corner to escort me to the hotel. Once inside I felt like the lobby was a little dated like the 40's. The room was okay until I looked in the sink and noticed several hairs. The decorative pillow... More

Was this review helpful? Yes 2
Michael H, Sales Coordinator at Shilo Inn Suites Hotel, responded to this review

Thank you for your feedback, as any information we gather helps us to improve our guest experience. I was upset at hearing about your room's condition, as it was not up to our own standards. I will be making the housekeeping supervisors aware of your experience. We do apologize for the parking inconvenience. As you yourself noted, our hotel lobby... More

Brisbane, Australia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 12, 2014

I only stayed one night here but the staff were friendly and helpful, My room was a decent size but what I did like about this hotel is there 24 hour gym and pool area I made good use of there gym after arriving late in the afternoon and after finding a place to eat and a bit of sightseeing... More

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing our hotel for your stay last September! We are pleased to hear that our staff were friendly and helpful. We are glad to hear you took advantage of our 24 hour gym and indoor pool area. Our hotel is in the process of renovating our guestrooms & public spaces. Later this year we will be doing... More

Twinsburg, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 5, 2014

Really weird experience. I had reservations for a five night stay and after the first night I had personal reservations about ever staying here again. I will not. The room looked decent and the desk staff was pleasant but that's where the fun ended. While the beds were comfortable I quickly became concerned about housekeeping. After our first night we... More

Was this review helpful? Yes 3
Pamela E, Manager at Shilo Inn Suites Hotel, responded to this review

We appreciate you coming forward with your concerns and wish to offer our sincerest apologies for your experience not meeting your highest satisfaction. Unfortunately, we (Managers) were not properly made aware of your concerns and wish to remedy your experience at our hotel. We have met with each party involved and are taking proactive measures to prevent future concerns such... More

Jackson Hole, Wyoming
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

The hotel was under construction, but they were very clear about the working times, so we knew what to expect. What stood out to me most of all was their customer service. They went above and beyond what I ever expected to make sure that my stay was pleasant. The front desk staff was very helpful & so willing to... More

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Shilo Inn Suites Hotel, responded to this review

Thank you for choosing Shilo Inn Salt Lake City for your recent. We greatly value your feedback on TripAdvisor and we are pleased to hear that your stay was pleasant. It's true that our hotel is currently undergoing renovations. Renovations are currently taking place on the 2nd, 11th and 12th floors Monday - Saturday from 7 a.m. - 7 p.m.... More

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Additional Information about Shilo Inn Suites Hotel

Address: 206 South West Temple, Salt Lake City, UT 84101
Location: United States > Utah > Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Shilo Inn Suites Hotel 3*
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Also Known As:
Shilo Inn Hotel
Shilo Hotel Salt Lake City
Shilo Inn Salt Lake City
Salt Lake City Shilo Inn
Shilo Inn Suites Hotel Salt Lake City, Utah

33 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
We are currently undergoing extensive updates to our guest rooms and exterior of the property. Upon completion, we will officially become a Holiday Inn Express. Free parking is available on a first come, first serve basis. Parking is limited due to ongoing construction. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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