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Holiday Inn Express Salt Lake City Downtown

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206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
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1 room 1 guest
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Holiday Inn Express Salt Lake City Downtown
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tooele, Utah
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for business for 3 nights and really enjoyed my stay. The room was clean and comfortable, the staff was friendly and the breakfast was very good. AND, they had pancakes in the lobby each night from 8-midnight!

Was this review helpful? Yes
Management response:

Hello Matthew C from Tooele! Thank you so much for such a wonderful review. Our August pancake night has been a really big hit and we are happy to hear you got to experience our fun promotion. We would love to have you back here for more of your business trips or to just get away. Don't forget who your... More 

Cape Coral, Florida
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has been recently renovated and some of the reviews I read before we visited were not great because of the construction. But by the time we arrived the hotel was completed. I was pleasantly surprised that I was so happy with this hotel. The decor is very modern. The room was large and very functional. There were plenty... More 

Was this review helpful? Yes
Management response:

Good Morning, Annabelle1116! What a wonderfully detailed review. I love nothing more than to hear all of the positive feedback from our guests. Thank you for taking the time to write down your experience and sharing it. We do offer a lot at the hotel and it seems that our guests enjoy it as much as you did. We look... More 

Redding, CA
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We are into the fifth day of a week long stay. Staff is friendly, rooms are clean, pool and spa area clean. The breakfast has a great variety of different foods etc. we are within walking distance of nice restaurants, coffee shops, outdoor mall, the Temple grounds, and the capital building!

Was this review helpful? Yes
Management response:

Good Morning and Happy Monday to you electricblue04! Thank you for taking the time from your busy stay to let us hear what you thought about your stay! To see that our guests love what we have to offer really makes our jobs worth while. Thank you so much and enjoy the rest of your stay with us! We will... More 

Raleigh, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel was very clean, beds are really soft, large room fridge. Great location in Downtown within walking distance to many restaurants, mall, and bars. they offer pancakes for a late night snack till midnight. The only downfall is they do not have in room safes. You have to put your items in a safety deposit box behind the front... More 

Was this review helpful? Yes
Management response:

Happy Monday cateringgoddess! Thank you for taking the time to write a review on our hotel! Didn't you love the pancakes at night? We really appreciate all that we hear back from our guests and take everything they say to make it better in the future. We look forward to having you here again soon. Travel safely! Erin Balserak Sales... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I did some advance prep work prior to my stay with the HIE SLC Downtown property. I was arriving late, wanted a room on a higher floor and had some questions about their parking garage. That led to 1 email to the property and 3 phone calls. Each time I was greeted by a different employee including a Front Desk... More 

Was this review helpful? Yes
Management response:

Good Morning bearitphoto! We love seeing such wonderful and detailed reviews on our hotel. It makes our jobs easier and easier for future travelers, thank you! We love having a night audit like Wade. I am very happy to hear he greeted you with warm service. We wish safe travels to you wherever you may be headed and can't wait... More 

Idaho Falls, Idaho
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked four rooms at this hotel (I was in charge of picking up 10 student at the airport). The hotel was serving pancakes at midnight when we got there. An employee named Cameron instead of closing up real quick totally welcomed us (even though he has already started cleaning) and brought more Waterford hot chocolate and showed us how... More 

Was this review helpful? Yes
Management response:

Happy Wednesday to you Sveta M! Thank you so much for such a wonderful review! To see that our staff exceeded expectations and went above and beyond to assist our guests really sets us apart. We will make sure to share the news with Cameron and Demetrious to let them know what a great job they're doing. Thank you again... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice hotel nicely new renovated rooms. Very close to the access to downtown. Have these bikes called ebikes stations right outside the hotel they are fun to ride around town and cost very little. It is also right across the street from the Convention Center which is very nice. Also has a airport shuttle.

Was this review helpful? Yes
Management response:

Good Afternoon Loftinjoe! Thank you so much for taking the time to write something positive about our new hotel. Our locations is perfect for downtown activities, including those fun bikes. We are so happy to hear you experienced Salt lake right! Come see us again soon! Erin Balserak Sales Manager More 

Ogden, Utah
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 25, 2015 via mobile

We stayed in a King room on the 7th floor. The room was large and obviously set up for business travel. There was very little in the way of furniture in the room. A chaise lounge that was colorful, comfortable and the only other furniture piece in the room. The TV was wall mounted in the middle of a wall... More 

Was this review helpful? Yes
Management response:

Happy Monday Jennifer K! What a wonderful and detailed review. Thank you so much for taking the time to do so. We love our hotel and all the amenities we offer and clearly, our guests do too. Please come see us again next time you are in Salt Lake City, we would love to see you. Erin Balserak Sales Manager More 

San Jose, California
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed July 24, 2015

Cold showers almost every morning for two weeks and continuing boiler troubles that caused multiple nightly fire alarms. Stayed for two weeks with a big convention - so no other rooms available. Friendly staff and great location right across the street from Salt Palace Convention Center. Good room layout and quiet. Great wifi. Nothing but excuses from management about the... More 

Was this review helpful? Yes
Management response:

Hello KatyDickinson2014! Thank you so much for taking the time to give us your feedback from your stay. We send our deepest apologies in regards to the water issue we had at the hotel. It caught us by surprise as it did our guests and we thank you for being so patient with us. We are happy to hear you... More 

Travelers are raving about these Salt Lake City hotels

Fort Collins, Colorado
Level Contributor
101 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 21, 2015

My husband and I spent two nights at this hotel. Check-in was fast and efficient, and a luggage cart was available. The property is relatively new so everything is modern and in working order. The decor is very sleek. We had a comfortable bed, lounge, plenty of storage space, regular and USB outlets, firm and soft pillows, free WiFi, and... More 

Was this review helpful? Yes 1
Management response:

Thank you very much for writing such a positive and detailed review on your recent stay with our hotel. We love hearing suggestions from our guests because it makes us grow as a hotel. As far as the towels and soap goes, we have talked about putting up signs in the rooms with details on "going green". Thank you for... More 

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