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Holiday Inn Express Salt Lake City Downtown

3.0 of 5
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206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
Holiday Inn Express Salt Lake City Downtown
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Ranked #54 of 74 Hotels in Salt Lake City
A recent review
4 of 5 stars reviewed 2 days ago
pumpkincustard DC
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277 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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DC
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Breakfast included and newly renovated rooms. The staff are helpful and the wireless is free (a nice change from most downtown hotels). Don't forget about the shuttle too and from the airport. Definitely a good option for business trips.

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New Jersey
Top Contributor
96 reviews 96 reviews
65 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Construction is nearly done at the hotel, i believe they were finishing up on the 2nd floor while we were here but it did not disturb us in the slightest. Breakfast area was HUGE - tons of seating, plugs for people that need to charge up, and double the amount of breakfast stations that most HIE have (2 pancake stations,... More 

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Calgary
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Looks like the hotel was recently purchased and really doesn't seem like a Holiday Inn Express yet. Breakfast and staff were great like all Holiday Inn Expresses, but the decore and everything about it doesn't seem like a Holiday Express. But good location, good breakfasts.

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TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Calgary David, Thank you for choosing our new Holiday Inn Express Salt Lake City Downtown. We hope you enjoyed your stay and we truly appreciate your feedback on TripAdvisor. It's true that our changed ownership a little more than a year ago. Since then we have been hard at work completing a full renovation and re-branding to the Holiday... More 

Logan, Utah
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked my room early and paid a deposit. When I arrived that evening, they told me they gave my room to someone else and didn't have any rooms available and I'd have to go look for a hotel room somewhere else. Unbelievable! They didn't even call to warn me. The clerk then said they would refund my deposit right... More 

Was this review helpful? Yes 2
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Shaun, Thank you for your review on TripAdvisor. We apologize that we were unsuccessful at providing the level of hospitality that we are committed to. Unfortunately we were oversold during your requested dates, due to construction delays relating to ongoing guest room renovations at our hotel. Unfortunately we had a large number of guest rooms that were scheduled to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel experience was the best. The customer service could not be beat. Everything from the complementary airport shuttle to the helpful front desk and other staff were amazing. In the midst of some renovations, the hotel was still kept immaculate. It is the absolute best hotel choice location for business or pleasure.

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Weinheim, Germany
1 review
5 of 5 stars Reviewed March 14, 2015

Stayed in this HI Express for a conference. The hotel is just across the street from the Salt Palace Convention Center. Very convenient. They are still working on the final pieces of the renovation. But all rooms are finished. Rooms are brand new, clean, spacious and very nice. Huge TV, comfortable beds and clean bathroom. Fridge, microwave and coffee maker... More 

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moscow pa
1 review
2 of 5 stars Reviewed March 8, 2015 via mobile

We had to climb over unfinished sidewalks to check in. Only one working elevator for 11 floors, only one working ice machine. Construction everywhere!!! The sliding door between the bathroom and the bedroom would not close properly. The hotel has only been open for a few weeks but there was toothpaste smeared on the door jam in the bathroom (... More 

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detroit
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 3, 2015

Chose this hotel because of the central downtown location. As we approached the hotel we noticed scaffolding and a large fenced off construction area. There was no meaningful signage indicating where to park, or even where to enter the hotel (multiple guests complained that the parking arrangements were terrible). Once we checked in I we discovered that the entire hotel... More 

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Idaho
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 2, 2015

The hotel is currently under renovation, transitioning from a Shilo Inn to a Holiday Inn Express. What has been done is very nice. The rooms are modern and clean, though our room still had missing outlet face plates. The beds are very comfortable with both firm and soft pillows. The room had a fridge and a microwave and plenty of... More 

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anywhere
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 1, 2015 via mobile

I really love the remodel and new management. Looking forward to trying the new restaurant out soon.I would recommend this Hotel to all of my friends.Very close in walking to major businesses in Downtown Salt Lake City.

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