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Holiday Inn Express Salt Lake City Downtown

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206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
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Holiday Inn Express Salt Lake City Downtown
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Holiday Inn Express Salt Lake City Downtown
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ogden, Utah
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed in a King room on the 7th floor. The room was large and obviously set up for business travel. There was very little in the way of furniture in the room. A chaise lounge that was colorful, comfortable and the only other furniture piece in the room. The TV was wall mounted in the middle of a wall... More 

Was this review helpful? Yes
Management response:

Happy Monday Jennifer K! What a wonderful and detailed review. Thank you so much for taking the time to do so. We love our hotel and all the amenities we offer and clearly, our guests do too. Please come see us again next time you are in Salt Lake City, we would love to see you. Erin Balserak Sales Manager More 

San Jose, California
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Cold showers almost every morning for two weeks and continuing boiler troubles that caused multiple nightly fire alarms. Stayed for two weeks with a big convention - so no other rooms available. Friendly staff and great location right across the street from Salt Palace Convention Center. Good room layout and quiet. Great wifi. Nothing but excuses from management about the... More 

Was this review helpful? Yes
Management response:

Hello KatyDickinson2014! Thank you so much for taking the time to give us your feedback from your stay. We send our deepest apologies in regards to the water issue we had at the hotel. It caught us by surprise as it did our guests and we thank you for being so patient with us. We are happy to hear you... More 

Fort Collins, Colorado
Level Contributor
94 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I spent two nights at this hotel. Check-in was fast and efficient, and a luggage cart was available. The property is relatively new so everything is modern and in working order. The decor is very sleek. We had a comfortable bed, lounge, plenty of storage space, regular and USB outlets, firm and soft pillows, free WiFi, and... More 

Was this review helpful? Yes 1
New Jersey
Level Contributor
223 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 1 week ago

Right across the street from the Salt Palace Convention Center. Comfortable beds, nice view, helpful staff. Free parking and free breakfast. Good wifi connection. They will give you a free shuttle to/ from the airport if you call them. They have a pool/ sauna/ jacuzzi area that is open 24 hours, which is a nice touch!

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TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear TakeMeAway44, Thank you for choosing Holiday Inn Express Salt Lake City Downtown! We hope you made it safely home to New Jersey. We truly appreciate your feedback on TripAdvisor! We are pleased to hear you enjoyed our convenient location across the street from the Salt Palace Convention Center. We recently completed a full renovation and rebranding to Holiday Inn... More 

Philadelphia, Pennsylvania
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very nice. It is a holiday inn, so it's not the four seasons. But it is very clean, the employees are EXTRAORDINARILY nice, and the price is a very good value. Pros: Brand new renovation Immaculately clean Exceptionally nice employees very eager to help/please Comfy Bed Great AC you can control yourself (and go down to 60)... More 

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Hi there RI818! Thank you for your helpful review of our Holiday Inn Express Salt Lake City Downtown on TripAdvisor. We are glad to hear that your stay was better than expected. As you noticed, we recently opened as a Holiday Inn Express. In fact, we were the first Holiday Inn Express to feature the new Formula Blue Design in... More 

Vienna, Virginia
Level Contributor
124 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a great hotel. It has been remodeled and it shows. I was in the top floors and the view were great. There are lots of places to see, to eat and drink all around this hotel and the staff was very nice. It's right next to the convention center as well. There was a huge thunderstorm one of... More 

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Madhawk, Thank you for choosing Holiday Inn Express Salt Lake City as your home away from home during your recent business trip. We are glad to have had the opportunity to serve you! Thank you for taking a moment to review of our hotel on TripAdvisor. We are happy to see that our renovation is paying off. We are... More 

Seattle, Washington
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went to Salt Lake City to get away from work and relax, stayed downtown town the rooms were remodeled, the hotel staff was very friendly and helpful. The breakfast had a range of items. The rooms and beds were very comfortable. The parking was a bit dark but you cannot beat it FREE downtown parking ;) I would definitely recommend... More 

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TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Robson R, Thank you for choosing our Holiday Inn Express Salt Lake City Downtown as a place to get away and relax. We also appreciate your positive comments on TripAdvisor! We know that most travelers take online reviews into consideration before making a decision on hotels and it's reassuring to read your honest review. We are glad to see... More 

Fayetteville, Arkansas
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed 10 days at the HI Express. The property has been completely updated (looks new). Rooms are very comfortable and front desk staff are extremely friendly. A very large group had filled up the entire property, and the hotel ran out of hot water a few days. They automatically reduced our bill for the days when hot water... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear CLK10, Thank you for taking the time to review our hotel on TripAdvisor. We are happy to hear you enjoyed your 10 day stay. We agree that our great location, along with our newly renovated rooms and friendly staff are the things that truly make our hotel special. We also appreciate your comments regarding the hot water issues you... More 

Dayton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was nice - good central downtown location, and the rooms are comfortable. The air conditioner blows across the bed nearest the window, and the vents do not adjust up so just put a chair in the way at night - or enjoy the breeze! The shuttle needed to be requested via a phone call as it is not the... More 

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San Antonio
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a newly renovated hotel and new to the IHG brand of hotels. And it is the 1st Blue Box hotel. Done in a modern style. Still has some kinks to work out. But, that is common with any reno or new build. But, they handle all the problems well. The room was clean. No major issues in that... More 

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