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Holiday Inn Express Salt Lake City Downtown

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206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
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Holiday Inn Express Salt Lake City Downtown
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Holiday Inn Express Salt Lake City Downtown
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82 reviews from our community

Traveler rating
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Mount Carmel, Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is newly renovated and beautiful. The rooms are large and offer nice views of the city. The bathroom was huge, modern and very well lit. I do wish they had a slightly larger tub. I'm not expecting a Jacuzzi tub but the one they have is tiny. The beds are excellent and the pillows are amazing. There is... More 

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Denver, Colorado
Top Contributor
58 reviews 58 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The renovation is finally complete and the results are nice to look at but not very funtional. The towel bar at the sink is under the sink, near the floor. The layout is different than what you see at other hotels. I like the refrigerator and microwave by the sink. The full length mirror is nice but it is in... More 

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Houston
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Holiday Inn Express just this past weekend and were surprised to learn that the hotel had just opened as a newly renovated Holiday Inn Express last month. Not because it looked old, but because the operations of the place ran so smoothly. The decor is beautiful and the rooms are spacious and comfortable. The breakfast is... More 

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Darwin, Australia
Top Contributor
147 reviews 147 reviews
78 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This place had a lot of negative reviews from when it was getting renovated, but it is definitely finished now. This is the newest holiday inn we have stayed in and it was very nice. Front desk was very nice, free parking by the side of the hotel or in the parking garage. Rooms were spacious with lots of bench... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I have studied holiday Inn expresses & know so much about the express & what to expect staying here. for this hotel being new this year it definitely made me proud! staff was great! breakfast was great! I kept extending my stay because of how awesome it is here. not just saying it just because.. honestly it was a great... More 

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TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Utah801WVC, We are thrilled to read your recent review of Holiday Inn Express Salt Lake City Downtown. Thank you for your kind remarks regarding our wonderful staff, great breakfast indoor 24 hour pool and clean rooms. I will be sure to pass your compliments along to our team members. Thank you so much for choosing to stay at our... More 

DC
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 19, 2015

Breakfast included and newly renovated rooms. The staff are helpful and the wireless is free (a nice change from most downtown hotels). Don't forget about the shuttle too and from the airport. Definitely a good option for business trips.

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear PumpkinCustard, Thank you for choosing to stay at our newly opened Holiday Inn Express Salt Lake City Downtown. Many travelers like yourself are pleasantly surprised by our convenient location directly across the street from the Salt Palace Convention Center. We hope you had the chance to check out some of our local restaurants within walking distance as well. Next... More 

New Jersey
Top Contributor
95 reviews 95 reviews
64 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 17, 2015

Construction is nearly done at the hotel, i believe they were finishing up on the 2nd floor while we were here but it did not disturb us in the slightest. Breakfast area was HUGE - tons of seating, plugs for people that need to charge up, and double the amount of breakfast stations that most HIE have (2 pancake stations,... More 

Was this review helpful? Yes 2
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Lilemoevie Thank you so much for your recent review of our Holiday Inn Express Salt Lake City Downtown on TripAdvisor. Our Management Team is truly excited to hear this was your best Holiday Inn Express stay yet. It's reassuring to know that the months and months of extensive renovations have paid off. We are just putting the finishing touches... More 

Calgary
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 9, 2015

Looks like the hotel was recently purchased and really doesn't seem like a Holiday Inn Express yet. Breakfast and staff were great like all Holiday Inn Expresses, but the decore and everything about it doesn't seem like a Holiday Express. But good location, good breakfasts.

Was this review helpful? Yes 1
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Calgary David, Thank you for choosing our new Holiday Inn Express Salt Lake City Downtown. We hope you enjoyed your stay and we truly appreciate your feedback on TripAdvisor. It's true that our changed ownership a little more than a year ago. Since then we have been hard at work completing a full renovation and re-branding to the Holiday... More 

Logan, Utah
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 27, 2015

I booked my room early and paid a deposit. When I arrived that evening, they told me they gave my room to someone else and didn't have any rooms available and I'd have to go look for a hotel room somewhere else. Unbelievable! They didn't even call to warn me. The clerk then said they would refund my deposit right... More 

Was this review helpful? Yes 3
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear Shaun, Thank you for your review on TripAdvisor. We apologize that we were unsuccessful at providing the level of hospitality that we are committed to. Unfortunately we were oversold during your requested dates, due to construction delays relating to ongoing guest room renovations at our hotel. Unfortunately we had a large number of guest rooms that were scheduled to... More 

1 review
5 of 5 stars Reviewed March 22, 2015

This hotel experience was the best. The customer service could not be beat. Everything from the complementary airport shuttle to the helpful front desk and other staff were amazing. In the midst of some renovations, the hotel was still kept immaculate. It is the absolute best hotel choice location for business or pleasure.

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TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Hi Carol! Thank you for your recent outstanding review of our Holiday Inn Express Salt Lake City Downtown. We are happy to hear that your experience of our customer service, free airport shuttle and helpful staff exceeded your expectations. I am pleased to let you know that our renovations are now finished. We hope you will stay with us again,... More 

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