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Holiday Inn Express Salt Lake City Downtown

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206 South West Temple, Salt Lake City, UT 84101 (Formerly Shilo Inn Suites Hotel)
Holiday Inn Express Salt Lake City Downtown
Best prices for: 1 room 1 guest
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Ranked #54 of 75 Hotels in Salt Lake City
A recent review
5 of 5 stars reviewed 5 days ago
Carol F
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273 reviews from our community

Traveler rating
    42
    70
    73
    58
    30
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62
66
32
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel experience was the best. The customer service could not be beat. Everything from the complementary airport shuttle to the helpful front desk and other staff were amazing. In the midst of some renovations, the hotel was still kept immaculate. It is the absolute best hotel choice location for business or pleasure.

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Weinheim, Germany
1 review
5 of 5 stars Reviewed 1 week ago

Stayed in this HI Express for a conference. The hotel is just across the street from the Salt Palace Convention Center. Very convenient. They are still working on the final pieces of the renovation. But all rooms are finished. Rooms are brand new, clean, spacious and very nice. Huge TV, comfortable beds and clean bathroom. Fridge, microwave and coffee maker... More 

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moscow pa
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We had to climb over unfinished sidewalks to check in. Only one working elevator for 11 floors, only one working ice machine. Construction everywhere!!! The sliding door between the bathroom and the bedroom would not close properly. The hotel has only been open for a few weeks but there was toothpaste smeared on the door jam in the bathroom (... More 

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detroit
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Chose this hotel because of the central downtown location. As we approached the hotel we noticed scaffolding and a large fenced off construction area. There was no meaningful signage indicating where to park, or even where to enter the hotel (multiple guests complained that the parking arrangements were terrible). Once we checked in I we discovered that the entire hotel... More 

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Idaho
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is currently under renovation, transitioning from a Shilo Inn to a Holiday Inn Express. What has been done is very nice. The rooms are modern and clean, though our room still had missing outlet face plates. The beds are very comfortable with both firm and soft pillows. The room had a fridge and a microwave and plenty of... More 

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anywhere
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I really love the remodel and new management. Looking forward to trying the new restaurant out soon.I would recommend this Hotel to all of my friends.Very close in walking to major businesses in Downtown Salt Lake City.

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Jupiter, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is undergoing renovations but still I give it 5 stars. I am in the 3 rd day of a 6 day stay and am so impressed with this place. The rooms are gorgeous spacious and brand new. It has a refrig, a microwave coffee maker and other amenities. The beds are so big and most comfortable. The staff... More 

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Cypress, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 12, 2015

Young, inexperienced, overwhelmed staff. Outrageous prices being charged for a hotel in the middle of serious renovation. There's no warning of the about the state of things when booking through HIE's website. I completely agree with other reviewers, the lack of honestly about conditions at the present time is very disappointing.

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TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Dear guest, Thank you for your candid feedback on TripAdvisor. Please know that we are doing our best to communicate the current status of our renovations, both verbally and in writing. We currently have the following renovation notice posted on the Holiday Inn Express branded website: Announcements The Holiday Inn Express Salt Lake City Downtown is now open. Please pardon... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 7, 2015 via mobile

This older hotel is getting a complete facelift. It will be absolutely gorgeous when done in March. The front desk staff was very accommodating And the construction workers keep thier work area very tidy! GREAT downtown location. Parking is a little dicey during construction.. garage is not connected hotel, but will be when done.

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TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for choosing Holiday Inn Express Salt Lake City Downtown for your recent stay. Thank you for your compliments regarding our front desk staff and our great location. We agree that this hotel will be fantastic once the renovations are completed. We also appreciate your honest feedback regarding our limited parking. It's true that parking is currently limited due... More 

Lynchburg, Virginia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed February 6, 2015

I booked another hotel through Tracelocity, but they accidentally overbooked. Travelocity was very apologetic and found me another hotel. I was a little concerned about the reviews and the status on construction. Travelocity called the hotel and then I called the hotel personally to check on this. We were both assured the construction was almost complete. They said it was... More 

Was this review helpful? Yes
TravelingFamilyGal, Director of Sales at Holiday Inn Express Salt Lake City Downtown, responded to this review

Thank you for your honest review on TripAdvisor. Please know that we value your opinion and we committed to making the necessary improvements to ensure the satisfaction of future guests. Please know that we are making every effort to communicate our ongoing renovations to our guests, both verbally and in writing online. I apologize if our staff members did not... More 

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