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DoubleTree by Hilton Salt Lake City Airport

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5151 Wiley Post Way, Salt Lake City, UT 84116
Best prices for: 1 room 1 guest
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DoubleTree by Hilton Salt Lake City Airport
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DoubleTree by Hilton Salt Lake City Airport
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314 reviews from our community

Traveler rating
    96
    111
    71
    26
    10
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169
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Salt Lake City Airport
See the most recent reviews
Pocatello, Idaho
1 review
4 of 5 stars Reviewed 3 weeks ago

I noticed there was a water leak in my room and the carpet was wet. I notified housekeeping and had to leave for a conference. When I returned from my conference, I was met by Dave from the engineering team who was very accommodating and apologetic and told me we were going to be moved to another room. We then... More 

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Brenda B. Thank you for sharing your experience; I am sorry that you encountered a problem but very happy that our team did everything possible to make it right. We acknowledge all team members named by guests in this type of response so both Daves will be rewarded at our monthly team meeting. Thanks again and safe travels, James... More 

Wolfeboro, New Hampshire
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here twice coming and going from SLC. The second time we asked for a balcony and were put in 428 with a view of the wall ?? Too late to switch by the time we opened door. So ask for a balcony without wall! Otherwise fine for airport. Downtown is close so easy to drive for dinner

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear lamaroon, Sorry about the obstructed view we have a few rooms like that and I just don't know what the architect was thinking when they originally designed the building. Next time we will make sure that you get a view. Safe travels, James C. More 

Dallas, Texas
Top Contributor
82 reviews 82 reviews
60 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Pickup from the airport was about 15 minutes later than we were told from the front desk. Driver was very courteous and helpful. Room was clean and very quiet, even though near the airport. The air conditioning had to be set to 60 degrees to cool the room to 72 and did not have a constant fan setting. There was... More 

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear BradJack, Thank you for taking the time to review our hotel. It is quite unexpected for an airport to be so quiet however that is the case. We have replaced all our air conditioning units in our main building so that should take care of any future issues. We appreciate your feedback. James C. More 

Birmingham, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything was great from check in to check out. The front desk staff were welcoming and efficient and the bar manager was like an old friend from the off. Peppered Steak was excellent as was the choice and quality of beers (check out the Cutthroat Pale Ale - not too highly flavoured and very refreshing). Ideal location, close to the... More 

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Martin P. Thank you for taking the time to review our Doubletree by Hilton Salt Lake City, the whole team takes great pride in taking care of our guests and are thrilled that you enjoyed your stay. We look forward to welcoming you again. James C. More 

North Jersey, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

What cookie?> What service? very unresponsive staff. My coffee maker was broken in my room so I went to the front desk and asked them van I get some coffee. They said.. go buy it at Starbux. My coffee maker stayed broken fro 4 days. I was never offered one of those cookies and when I called to report broken... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Cathy Z, I am sorry that you did not receive our typical service. Our whole team takes great pride in taking care of our guests and feel terrible when we miss. Thank you for your feedback and we know you will have a much better experience next visit. Safe travels, James C More 

Powell, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a business trip and it was excellent. My room was in the tower and it was very clean and quiet! The bed was also very comfortable. I enjoyed my stay! I would stay here again. My only complaint was there was not a fridge in the room, but not a big deal, just would have been... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Tracy G, We are thrilled that you had a great stay at our hotel and do look forward to welcoming you again. We do keep some refrigerators on hand available on request. Let us know if you need one for your next visit. Have a great day, James C. More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel clean, checkout was not backed up when I arrived but noticed long lines throughout the week. Room could use more outlets, very annoying when you cannot charge more than 1 device without moving/unplugging something.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Dave M, Thank you for taking the time to share your time at our hotel. I certainly understand the quest for more outlets as I am on the road at the moment answering this from a hotel room. It is definitely on our radar. Safe travels, James C. More 

Elkridge, MD
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 23, 2015

The hotel is clean--but huge and spread out. It is a long walk from the front desk to the high rise. The staff was nice and efficient--but the hotel is showing its age in the furnishings in the rooms. The location is great for access to the airport, but it is a drive to downtown Salt Lake City. The hotel... More 

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear rjdoan, Thanks for taking the time to share your experience at our hotel. I am glad to hear that our team was friendly and efficient taking care of you. We look forward to welcoming you back. Safe travels, James C. More 

Fredericksburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 21, 2015

Served an absolutely inedible ribeye steak. Did not charge me, but I really wonder about Quality Control in the kitchen. It is hard to understand how the chef had the gall to serve this meat, and/or how the restaurant deals with the meat vendor who supplied what could at best charitably called shoe leather. Rooms were fine, hotel well maintained,... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Alfred K, Thank you for your feedback; I am sorry that you did not enjoy your steak and we are in touch with our meat supplier. We are proud of our restaurant and we are keen to ensure that every guest enjoys their dining experience. We do hope you will visit again. Safe travels, James C. More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 18, 2015

We checked in late about 12:30AM. I was greeted by a cold front desk women. I told her I had small kids in the car sleeping. She had my room at the very middle of the hotel. I parked my car in their pitch dark parking lot in the back (yes, they shut off all the parking lot lights and... More 

Was this review helpful? Yes
James C, General Manager at DoubleTree by Hilton Salt Lake City Airport, responded to this review

Dear Adam909, Thank you for taking the time to share your feedback. I am sorry that you had a frustrating time accessing the hotel; I certainly know what it is like to have my hands full only to find that something does not work. We have checked the timer for our lights and have had all our entry door locks... More 

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