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Hilton Salt Lake City Center

Certificate of Excellence
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255 South West Temple, Salt Lake City, UT 84101
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Hilton Salt Lake City Center
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753 reviews from our community

Traveler rating
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    269
    115
    51
    13
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104
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Verkin, Utah
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went there for the Church of Jesus Christ of Latter-day Saints General Conference in April of 2015. The rooms are nice, clean and large; the bed (king) was very comfortable. We were upgraded at our check-in to the 17th floor where the rooms are larger. Although we tried to get a room with a view of the Mormon Temple,... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW

In this as in others, people from all over the world staying with different languages ​​and customs. Your hotel have to train staff, especially the hotel manager, who would have to have more respect when talking to guests, and not show forms of racism, blocking the door of my room, unable to solve a momentary problem. I registered the day... More 

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Idaho Falls, United States
1 review
3 of 5 stars Reviewed 1 week ago

I stay regularly at hotels in the Hilton family, but this was the first time that I have stayed at a Hilton Classic. I have to admit that I have felt much more at home at other hotels. The staff was very professional and helpful, but it wasn't as inviting as I was expecting. It seems like at other places,... More 

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Jackson, United States
1 review
5 of 5 stars Reviewed 1 week ago

Walking distance to restaurants and shopping mall. Short drive to many sites. The room was large, comfortable and quite. The TV reception/quality was poor but the pay per view movies allowed us to catch-up on new releases. Coffee bar in lobby was great for quick breakfast.

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Salt Lake City, Utah
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were celebrating our 8 year old granddaughters B-Day. From the minute of check-in, in the Spencer's restaurant at night, and with the complimentary breakfast (Diamond member) the staff treated us royally. The location of the hotel is well placed - very walkable to City Creek Shopping, Starbucks, the State Capitol, etc. A good value and property.

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Dallas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Visited the Hilton for a few meetings in Salt Lake City including an afternoon conference in the hotel. The rooms are nice, clean and updated. The restaurants were good, the breakfast restaurant had a good buffet and the steakhouse dinner restaurant was good also. The concierge was very helpful with finding other good restaurants in the area and getting transportation... More 

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JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Purple Texan, Thank you for the great review on your posting. I was pleased to read your compliments regarding our restaurants, and also our concierge efforts to assist you in enjoying other dining options in Salt Lake City. As you noticed while staying with us, there are many options around the hotel in Salt Lake's entertainment district. We look... More 

Ketchum, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It is a very well located hotel. The front desk helped me right away when I had a question and they were friendly and helpful. My only concern is that the lodging should include the parking. It adds up when you have to pay to park your car.

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JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Pilar L, Thank you for your review and your business. I was pleased to hear that our Front Desk team was quick to assist you with your questions. I also appreciate the feedback with regard to parking charges. Because we do not own the parking structure under the hotel, we pay for our guests to park in that structure.... More 

Sandy, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel for a one-nighter birthday getaway and wanted to eat at Spencer's. We were the only ones in Spencer's that night but the staff was amazing. we received menus with our names printed on it wishing us Happy Birthday and then received more free dessert than we could even eat to celebrate as well. they were amazing.... More 

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JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Sarah B, Thank you for your recent stay with us to celebrate your birthday. I was pleased to read in your review that our Spencer's Team did an outstanding job of personalizing your birthday celebration with us. Our Spencer's Team really enjoys adding a customized "wow factor" to special events in the restaurant. I apologize to you for the... More 

Sandy, Utah
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First off, I loved every single thing about our one night stay at the Hilton. Except for one thing-- we were put in a room that had an adjoining door. And we would have switched rooms except our chatty teenage girl neighbors didn't get back to their hotel room until 11am which is when we were trying to go to... More 

Was this review helpful? Yes 1
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear xtravelislifex, Thank you for your recent stay with us and your post. I apologize to you about the noisy neighbors. I will send your a personal email to assist me in locating the room you were in so I can inspect it with my Director of Engineering to see if can improve the sound proofing on this door. Thank... More 

Gilbert, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and the overall atmosphere was great. I was super comfortable in the rooms. The wait staff at Trofi was terrible, really brought down the experience I was having at the hotel. Beware of the bad and rude service at Trofi, you are better off going to Denny's down the street.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Rosa B, Thank you for your recent stay with us and your positive comments relative to the hotel cleanliness and overall atmosphere. I have investigated the circumstances surrounding the interaction you had with the Trofi team member. I have discussed this matter with our restaurant manager to make sure no one has the same negative experience your described in... More 

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