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Hilton Salt Lake City Center

3.5 of 5 255 South West Temple, Salt Lake City, UT 84101
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Certificate of Excellence 2014
Hilton Salt Lake City Center
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Hilton Salt Lake City Center
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707 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Granby, Connecticut
Top Contributor
56 reviews 56 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently spent 10 nights forat the Hilton Salt Lake City Center while attending a conference and class. When I arrived, I was promptly checked in and my room choice was accommodated. I had a Pure room and they are all on the 12th floor. The safe was not working, but a representative from security promptly came to repair it.... More 

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Tucson, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

So, so. Quite expensive. The walls are thin, I could hear the lady in the next room arguing with her kid on the phone every day. Stairs unavailable for guest use. Restaurant VERY expensive. Wifi not free.

Review collected in partnership with Hilton Hotels & Resorts

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Greenville, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I enjoyed my stay here. The room and amenities are very nice and it has a great location. The breakfasts have plenty of choices. The dinner restaurant is expensive ($12 for a bowl of soup) but there are more affordable non-chain restaurants nearby. The pool is the best I've had in a city location and I swim laps. I would... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Los Angeles, California
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great location, friendly staff & quiet. Good restaurants, great shopping and sights within walking distance. Good location for attending an event at the convention center and easy to reach via tram from the airport. Hotel restaurant has nice breakfast too. Free internet for Hilton members. Safe & refrigerator in room.

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JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Linda D, Thank you for your excellent review on your experience at our hotel. I think our location is super for the Convention Center and downtown activites like Shopping at City Creek or dining out in the downtown entertainment district. We have numerous restaurants and bars all within a short few blocks. I appreciate the compliments regarding our friendly... More 

San Jose, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

There was a light bulb that was not working in the room. The person at the desk assured me that someone would replace the bulb right away. Some did change the bulb immediately. The following night, I received a knock on the door, and the manager had sent up a very nice note apologizing foe the inconvenience and an excellent... More 

Review collected in partnership with Hilton Hotels & Resorts

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JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear paulbens, Thank you for your wonderful review and compliments on our service recovery approach. I apologize to you that the light bulb was not replaced prior to your arrival as it should have been. We take pride in working together in the hotel to make sure our guests know we really care about their experience, and we want to... More 

Portland, Oregon
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Just stayed for several nights at this hotel. Everything was clean and fresh. For the most part, the staff was very friendly. I would stay here again. It was very convenient to the convention center and shopping areas.

Was this review helpful? Yes
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Joanna989, Thank you for your recent stay with us and your review. I appreciate the feedback regarding the staff and clean accommodations. I will send you a private email to inquiry further on your impression of all of our team members. It sounds like we might have opportunities for re training in one area or another. Jeff Protzman General... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

For a Hilton name... standard room have old bath tile (the one my house from 1949 had when I bought it) and the hot tub was not hot at all, more like lukewarm tub with too much cloro, it was just hard to breath. Wifi cost $4,99 per 24h and price it's not specified on the guest service book. Parking... More 

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JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Jucelea S, Thank you for your recent stay with us. I apologize to you that your experience was not better at our hotel on your recent visit. The Hot Tub should be hot and not lukewarm. We have repaired that problem. We do charge for parking and wireless internet connection in the guest room. We do offer complimentary internet... More 

mexico, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

It, was a nice experience these hotel, perfectly located, clean, excellent service ambiance simply excellent. if you are in town is a must, a few blocks from city center and city creek, the town best mall.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Gabriel T, Thank you for your positive review and recent stay with us. We appreciate the praise about our service and our clean and comfortable guest rooms. City Creek is indeed the best shopping district in SLC and a convenient 2 block walk from our front door. Thank you again for your recent stay with us and your great... More 

Salt Lake City
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful stay at the Hilton. It's in a very convenient location for downtown Salt Lake City. The rooms are very clean and beds comfortable. Walking distance to restaurants and bars,and many Salt Lake City attractions. Staff was wonderful.

Was this review helpful? Yes
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear sisphoenix76, Thank you for your great review. We truly appreociate the positive feedback. I agree, our location in the downtown entertainment district offers great options for shopping, restaurants and nightlife, all within a few blocks of the hotel. We hope you return again soon for another getaway at our hotel. Farmer's Market starts up again in 5 short months... More 

Park City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We spent New Year's Eve at the Hilton and LOVED it! Fabulous downtown location - close to many restaurants and walkable attractions. The customer service was wonderful, all the way from check-in to breakfast the next morning. Our room was the perfect size with comfortable beds. We enjoyed the pool, hot tub and work out rooms.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JKProtzman, General Manager at Hilton Salt Lake City Center, responded to this review

Dear Andrea S, Thank you for spending New Year's Eve with us. We too had a great time with our special guests over the holiday weekend. I am glad you took advantage of the fitness areas and enjoyed breakfast. Many of our guests had similiar comments about a fun night out in downtown Salt Lake City and a very comfortable... More 

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Additional Information about Hilton Salt Lake City Center

Address: 255 South West Temple, Salt Lake City, UT 84101
Phone Number:
Location: United States > Utah > Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Salt Lake City Center 3.5*
Number of rooms: 499
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Also Known As:
Hilton Salt Lake City Hotel Salt Lake City
Hilton Hotel Salt Lake City
Salt Lake City Hilton
Hilton Salt Lake City Center Utah
Hotel Style:
#10 Business Hotel in Salt Lake City
#11 Romantic Hotel in Salt Lake City
#24 Family Hotel in Salt Lake City

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