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DoubleTree Suites by Hilton Hotel Salt Lake City

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110 West 600 South, Salt Lake City, UT 84101 (Formerly Embassy Suites Hotel Salt Lake City)
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1 room 1 adult
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DoubleTree Suites by Hilton Hotel Salt Lake City
DoubleTree Suites by Hilton Hotel Salt Lake City
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804 Reviews from our TripAdvisor Community

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Vallda, Sweden
1 review
3 of 5 stars Reviewed yesterday NEW

Its an okay Hotel but not more or less. Breakfest was good and you could order omelett and fried egg! Coffe was good. I would like to see some more healthy choice and dark bread as well. Otherwise it was a nice stay and it was a good location on the Hotel in middle of Downtown.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kent S
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We have been here almost 12 days and while it is beautiful, the rooms are huge, the location is good, it just fell short to many day to give it 5 stars. Due to past history at a hotel in Vegas, I no longer let the staff, of any hotel, clean my room without me in it. I put up... More 

Helpful?
Thank Pink-Attitude
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Pink-Attitude, Thank you for taking the time to share your review - and for detailing the frustrations you experienced while you were with us. Detailed comments like yours help us fix problems - and ultimately allow us to take better care of our guests. If you have any additional comments or concerns, I would love to hear from you.... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Thank you !!! I was in town to see my new grandson and my daughter. I started my stay at a Hotel downtown, that was not a Hilton. My grandson is approaching 2 yrs old and we just did not have the room we needed to enjoy the holidays as well as each other. I moved my visit to the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank M9EDmichaeld
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi M9EDmichaeld, Wow - thank you for the great review! There is nothing better than sharing the holidays with your loved ones - especially brand new loved ones! We are so glad that you shared your holiday with us, and hope to see you again next year! Congratulations on the new addition! Cheers, Blake.Sarlo@Hilton.com More 

Las Vegas, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Except for the unfreindly staff at the front desk this is an excellent hotel. Our previous stays at this hotel have always been very good, including the staff. We were suprised when told that there would be a parking fee since we have stayed there before and there wasn't any parking fee. But it was nominal compared to other hotels... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ralph B
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Ralph B, Thank you for sharing your review of your recent stay at the DoubleTree Suites in Salt Lake City. Our number one priority is providing exceptional guest service, so hearing that we failed to deliver on this promise of CARE is concerning to our management team. We appreciate your feedback, and hope you'll visit us again soon -... More 

1 review
2 of 5 stars Reviewed 1 week ago

Each time I had a need to access help from the Front Desk, multiple staff were present at the Front Desk. Rather than helping me or letting me know they would be a few more minutes, the staff ignored me and other guests, choosing to talk among themselves or interact with the computer.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank michaeldb2016
Joe S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Michaeldb2016, Thank you for taking the time to share your feedback - and I hope you'll accept my apology for the less-than-stellar service you received when interacting with our front desk. The truth is, nothing is more important than ensuring a fantastic guest experience, and we obviously failed in providing that to you. I hope you'll accept my apology,... More 

Denver, Colorado
Level Contributor
118 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here last year and had a really good experience. Unfortunately our 2nd trip was not as good. Parking used to be free, but now costs $9 a day. You have to get a ticket then have it validated to get in and out during your stay. One ticket was supposed to work for our whole stay but it... More 

Helpful?
Thank rrdub
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Rrdub, Thank you for sharing your detailed review - and I hope you'll accept my apology for not living up to your first stay with us. We recently upgraded portions of our parking garage, and like most downtown hotels, we do charge for overnight parking. It sounds like our new validation system didn't work well for you - and... More 

Aiken, South Carolina
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice staff. Rooms comfortable. Restaruant food good at breakfast and dinner if you cannot get out. Decor of restaurants could use a refresh. Staff were hospital. The neighborhood seemed a little odd to me - lots of hotels but we were encouraged by locals to drive locally at night not walk. I thought that was odd.

Helpful?
Thank patcal4
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Patcal4, Thanks for sharing your review! You're absolutely correct - we were originally built as an Embassy Suites. The atrium style of our lobby is one of our guests' favorite parts of our hotel - and we hope you enjoyed it as well! I'll be sure to pass on your comments, and hope you'll let me know if you... More 

Tecumseh, Kansas
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We have stayed at this hotel for 15 years. Previously it was an embassy suites and we had great service and a wonderful experiences. Since changing to the Doubletree brand service is terrible at all levels, food and bar service, room cleaning or lack of and restaurant.

Helpful?
Thank Brent B
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi Brent B, I'm sorry to hear that we have fallen so short of your expectations - and failed to live up to the great service of your previous stays. We genuinely appreciate the feedback of loyal guests like yourself, and I hope to hear from you if you have any comments that I can take to my team to... More 

Boise, United States
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

How delightful was this hotel! They bailed me out of a bad situation when my company had to change locations in the middle of a two day seminar because the original venue was totally unacceptable. Minah, the Banquets captain was efficient, thorough, and friendly and took extra special care of me. Kim from the restaurant was very accommodating and made... More 

Helpful?
Thank DianaMEP
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi DianaMEP, Wow! Thank you so much for the 5 star review - and the fantastic compliments towards so many of our team members. I'm so glad we were able to welcome you and your colleagues, and can't wait to welcome you back. I'll be sure to pass on your kind words! Cheers, Blake.Sarlo@Hilton.com More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The front desk staff were awesome! The location is walking distance from great restaurants and downtown area. The only hiccup was that the housekeeping staff was shorthanded during my stay and cleaned the room upon request. :-(

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 281joycet
Blake S, Director of Sales at DoubleTree Suites by Hilton Hotel Salt Lake City, responded to this review

Hi 281joycet, Thank you for the kind words towards our Front Desk CARE team! We love our great location, and we're glad you were able to enjoy downtown Salt Lake. I apologize if our Housekeeping team missed you. If you have any additional feedback on your stay, I hope you'll contact me, and we hope to see you again soon.... More 

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