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Crystal Inn Hotel & Suites Salt Lake City - Downtown

Certificate of Excellence
230 West 500 South, I-15 Exit 310, Salt Lake City, UT 84103
Hotel amenities
Crystal Inn Hotel & Suites Salt Lake City - Downtown
Best prices for: 1 room 1 guest
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Ranked #14 of 74 Hotels in Salt Lake City
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 11, 2015
Charles E
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432 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crystal Inn Hotel & Suites Salt Lake City - Downtown
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 11, 2015

We spent 6 nights at the Crystal Inn on a ski vacation. The Crystal Inn is inexpensive and clean. They provide transportation to and from the airport and also provide free transportation to Alta, Snowbird, Solitude and Brighton. The hotel is clean. The rooms were fairly recently refurbished and have nice furniture. They serve a hot breakfast with eggs and... More 

Was this review helpful? Yes 2
Cleveland, Ohio
Top Contributor
160 reviews 160 reviews
43 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed February 8, 2015

I was here by myself for my annual ski trip. The hotel is very close to the highway interchange to get you quickly up to the Cottonwood Canyons or Park City resorts, and also 10 minutes from the airport. But also right downtown, so easily accessible to restaurants. My room was very comfortable. The hot tub and pool were well... More 

Was this review helpful? Yes 1
crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

Thank you for your feedback. I apologize for your experience with our wifi during your stay. We have had our provider come and "tweak" the system. It is now performing much better. As you said, wifi is very important to our guests and we believe this as well. I hope you will give us another opportunity during your next ski... More 

Tampa, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2015

Spent 5 nites at crystal inn in February,2015. Very nice clean rooms and very spacious. Also nice direct tv high definition tv. Great breakfast every morning and cookies every evening. The pool and Jacuzzi were very nice

Was this review helpful? Yes 1
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2015

We stay here all the time when we come to SLC. The rooms are very good, always clean and in working order. Front desk and cleaning staff are very helpful. Breakfast in the morning is ok ... Not the best and that's all that keeps this from getting 5 stars.

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crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

Thanks for your interesting review. I am interested in understanding what changes you would like to see with our breakfast. Please email me with your thoughts at lanab@crystalinns.com. I truly believe the only way to improve our service and quality is to get great feedback from our guests. Regards, Lana Buehler, Operations Director Crystal Inn Hotel & Suites Salt Lake... More 

Reno, Nevada
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 21, 2015

I stayed here for three nights for a business meeting that was next-door. It's a good value, the breakfast is excellent and they have very fast free Wi-Fi. The room was huge and there is good lighting and there's a refrigerator in the room. I was able to walk downtown to go have a nice meal every night, there are... More 

Was this review helpful? Yes 1
Gothenburg, Sweden
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 18, 2015

Stayed here for one night and got a fair deal at $97 for two persons and breakfast. The hotel is within walking distance to downtown restaurants. It's about 40 minutes from Alta (and other nearby ski resorts in either of the Cottonwood canyons) by car. The rooms are very big and comfortable. Some people would say the hotel is a... More 

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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 13, 2015

The room is fine, clean and comfortable... Nothing to do with motel 6 and such... The price is not the cheapest... But the service is great. Breakfast is alright, abundant but not greatest quality. The only issue was the tub didn't drain too well.. I would stay here again if I needed to

Was this review helpful? Yes 2
Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 12, 2015 via mobile

Pros: a really great breakfast in the morning, awesome downtown location Cons: the rooms are SO DIRTY! On my last stay I found a bunch of cashews behind the night stand and the sower curtain had washcloths from the last tennant still hung up on the shower rod: makes you wonder what else they didnt clean... also the hotel vans... More 

Was this review helpful? Yes 2
crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

I appreciate your feedback on your stay. I am very sorry about the cleanliness issues you experienced during your stay. We pride ourselves on cleanliness throughout the hotel so this is very disappointing. I plan to review this with my staff. Also, we offer two shuttles that run 24 hours. Please let me know what the problem or the situation... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

We stayed in a King Jacuzzi suite and were 100% satisfied. The tub was clean and even set up so you can soak and watch the TV at the same time. Hotel is within walking distance to all the downtown things and the freeways are easily accessed for travel to the ski resorts. Plenty of decent food at the breakfast... More 

Was this review helpful? Yes 1
Chico, California
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 31, 2014

Spent Christmas week visiting family in Salt Lake City, and was looking for a nice affordable hotel in a good location that was dog friendly. Crystal Inn fit the bill. The room was comfortable and roomy, the complimentary breakfast buffet was good, they had an indoor pool and hot tub. Free parking, newspapers, wifi. Friendly staff. What's not too like.

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