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Crystal Inn Hotel & Suites Salt Lake City - Downtown

Certificate of Excellence
230 West 500 South, I-15 Exit 310, Salt Lake City, UT 84103
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Crystal Inn Hotel & Suites Salt Lake City - Downtown
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Ranked #17 of 74 Hotels in Salt Lake City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Laura K Salt Lake City, Utah
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420 reviews from our community

Traveler rating
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    49
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    10
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99
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salt Lake City, Utah
1 review
4 of 5 stars Reviewed 2 days ago NEW

the stay was great. i was able to switch to another room if i wanted to. i did switch to a room with a Jacuzzi in it, that room was nice also. One thing i think they might want to offer is a reminder to the guest bout breakfast who might want a reminder. other than that the stay was... More 

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Boulder, Colorado
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Well done hotel, good location with short walk to convention center. Excellent breakfast. Rooms were spacious and clean. Would stay here again and have recommended it to others. The Wi-Fi in my room location (419) was very slow. It was quite good in the reception area for breakfast.

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Lansing, New York, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Staff were pleasant and helpful, the breakfast hearty, my room clean and comfortable. I stayed one night at the beginning of my trip to a ski resort. Had a room w king bed and very comfy sitting area with couch, chair and table. The space was good for getting a couple hours of work done. Stayed again on the return... More 

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1 review
4 of 5 stars Reviewed 1 week ago

cant check into this hotel without a bank card or credit card to put on file for the safety deposit on the room. they will not accept cash and will not let you check in without it even if you already paid for a room and everything. had all my info on file but just had to have that card... More 

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Idaho
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked a non-smoking double queen room. When I checked in they did not tell me the room I would be getting was a smoking room with a king bed. Immediately upon opening the door it was extremely apparent that this was a smoking room. I immediately called the front desk to request a room change because I booked non-smoking.... More 

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crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

I am very sorry you had a less than satisfactory stay. I apologize for this experience. When booking a room on Orbitz it does not guarantee any room type but is based on requests. We are sorry you were not made aware of this when making your reservation. We try and accommodate our guests' requests at all times. When we... More 

San Diego, California, United States
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Pleasantly surprised. Cool staff, great soundproofing and a good night's rest. Freeway access is as simple as 1,2,3. Will be coming back. Off to a concert tomorrow, dine at the other place and walk safely.

Was this review helpful? Yes 2
Salt Lake City, Utah
Top Contributor
62 reviews 62 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Crystal Inn was a very clean hotel. The rates were very good for downtown Salt Lake as well. The breakfast was actually quite nice (although I still must insist that someone out there start providing organic options). ' Anyhow if you need a quiet room by the freeway downtown Salt Lake then this is a great option and I... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great rooms and service. Just needs more choices for breakfast. Stay here! I have nothing else to say so I'll place random characters.[]{}#%^*+=_\|~<>€£¥•.,?!'1234567890-/:;()$&@".,?!'qwertyuiopasdfkklmmpkgiuwufcnuankkkjnn

Was this review helpful? Yes 1
crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

Thank you for your comments and your characters. I see you only rated us as a four instead of a five. I would love to hear how we could earn a five review from you. Please email me at lanab@crystalinns.com. Regards, Lana Buehler, Operations Director Crystal Inn Hotel & Suites Salt Lake City More 

Morgan, Utah
1 review
2 of 5 stars Reviewed 4 weeks ago

I made a reservation for a king suite with Jacuzzi room on their website a week prior to Valentines Day and upon arriving to the hotel they did not have our room reserved. The guy at check in said this happens a lot from the website. So he said he would give us a killer discount on just a regular... More 

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crystalstar9, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown, responded to this review

I apologize for both the inaccuracy of our website and the responsiveness of our Front Desk. I have spoken with our management company and they are working to fix the website issue. I regret we couldn't provide you with a delightful experience for your Valentine's celebration. I would like the opportunity to review your stay with you. Please email me... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2015

We spent 6 nights at the Crystal Inn on a ski vacation. The Crystal Inn is inexpensive and clean. They provide transportation to and from the airport and also provide free transportation to Alta, Snowbird, Solitude and Brighton. The hotel is clean. The rooms were fairly recently refurbished and have nice furniture. They serve a hot breakfast with eggs and... More 

Was this review helpful? Yes 1
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