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Holiday Inn Hotel & Suites Salt Lake City-Airport West

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5001 West Wiley Post Way, Salt Lake City, UT 84116
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1 room 1 guest
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Holiday Inn Hotel & Suites Salt Lake City-Airport West
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179 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

Do not stay at this hotel. The air does not work which makes quite an unpleasant stay. The staff actually tried to convince me that I was wrong and my room registered 65 degrees. Just because the air is blowing doesn't mean the AC is working properly. They were nice though, but the overall quality is subpar. Find another option.

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Logan, Utah
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice room, and they upgraded us to a family suite with out us even asking. Front desk help was very gracious and the shuttle to the airport was a great! Even better, we were able to park our van on their lot for $10/week!! Best price in town! Only down side was that our flight got changed and we... More 

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

After reading reviews we settled on this hotel & we weren't disappointed. The atmosphere was nice (minus the people sleeping in the lobby, but they are extremely close to the airport so we weren't too put off..) We brought our dogs so we needed a pet friendly room which we got. The fee was on the lower end, $25/night compared... More 

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Sacramento, California
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 21, 2015

One of the best Holiday Inn Expresses I've stayed at. From check in, the little amenities for member status, almost 5 star large room, great bed, quiet sleep, and convenient parking, great breakfast, roomy and comfortable lobby and breakfast room etc. etc etc. Must be a new property.

Was this review helpful? Yes 1
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

We greatly appreciate you taking the time to complete a review of your stay at Holiday Inn and Suites SLC, UT! Thank you for you kind comments. We appreciate great members like yourself. Furthermore, we are happy to hear your accommodations were comfortable, convenient, and met your needs. You will forward your comments to the restaurant and front desk staff... More 

Provo, Utah
1 review
5 of 5 stars Reviewed July 16, 2015

Props to The General Manager Annie! This hotel is beautiful. Great service and extremly clean. The decor all over hotel is updated and fun. Will keep coming back. OH YAH BEST PILLOWS EVER! Not far from down town SLC and easy access.

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Hello! Thank you for completing a review of your stay. Thank you for the nice compliment to Annie. We strive for cleanliness and service and thank you for recognizing that. We are also happy you liked the pillows! Please stay with us again the next time you are in town. Sincerely, Holiday Inn and Suites Staff and Management Salt Lake... More 

Denver, Colorado
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2015

Save one - no free breakfast but all Holiday Inns I've been to don't provide that unless it's a Holiday Inn Express. The design inside is very cool. Beds are nice. Everything is very clean, but it's new so I'd expect that. Customer service was good. They matched the Doubletree's rate which is why I'm giving them a 5.

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Hello! Thank you for completing a review of your stay. We are happy to hear you enjoyed your accommodations. If you stay in the future and book with us directly we do have a breakfast inclusive rate. It's a great way to have breakfast for your entire party and the rate isn't much higher for that. Please come see us... More 

Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2015

Arrived late in the evening, the staff was very helpful and friendly. I asked for and received a nice quiet room on the 3rd. floor and the end of the hall. The food along with the hospitality provided by the lounge and restaurant staff was outstanding. No complaints I'll be sure to stay again next time I'm in the area.

Was this review helpful? Yes 1
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for taking the time to complete a review of your stay. We are happy to hear you enjoyed it and found our service friendly. Guests like you make it worth it for everyone. We are also happy to hear you enjoyed the restaurant. We will pass your kind comments along to staff members. Please come back and see... More 

Boise, Idaho
Level Contributor
261 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed July 7, 2015

Another night near an airport, usually there is traffic both street and air, but this location was a good nights rest! Very nice bar and staff. Our room was adjacent to the elevator yet we did not hear it, at all! No view, but that was not the reason for our stay. It has a restaurant but is not close... More 

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for taking the time to do a review of your stay! We greatly appreciate you doing that. I am glad we were a quiet location for you and that you enjoyed the restaurant. When you come back into town please come and see us. We would love to have you back! Sincerely, Holiday Inn Airport West More 

mulvane
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 28, 2015

This was a quick stop on a several day road trip. The bed was comfortable and the staff friendly. We ate dinner on site and it was a relaxing evening ending a 12 hour day of driving. The only downside to our stay here was that the sprinkler system left extremely hard water spots on our car. Knowing this is... More 

Was this review helpful? Yes 2
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

We appreciate you taking the time to complete a review of your stay at the Holiday Inn Airport West in Salt Lake City, Utah. We are happy to hear you experienced comfort, had dinner, and were treated well by the staff. We are sorry to hear about the sprinkler situation. We will look into it so thank you for bringing... More 

Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 25, 2015

A bit subpar for HI & as an airport hotel: 1. Shuttle to/from: Free, runs every 30 minutes, shared with Super8 which is 1/4 mile away. When I called Hotel it arrived 20 min later. The return shuttle left 5 min late, stopped at Super8 where the guests had to be found (driver went in to find them) & ended... More 

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for completing a review of your stay for the Holiday Inn in Salt Lake City, Utah. We were sorry to hear of the situations you encountered during your stay. We strive for excellent service and are disappointed in what you experienced. We hope you stay with us in the future so we can provide you with a better... More 

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