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Holiday Inn Hotel & Suites Salt Lake City-Airport West

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5001 West Wiley Post Way, Salt Lake City, UT 84116
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Holiday Inn Hotel & Suites Salt Lake City-Airport West
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Holiday Inn Hotel & Suites Salt Lake City-Airport West
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Sacramento, California
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the best Holiday Inn Expresses I've stayed at. From check in, the little amenities for member status, almost 5 star large room, great bed, quiet sleep, and convenient parking, great breakfast, roomy and comfortable lobby and breakfast room etc. etc etc. Must be a new property.

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

We greatly appreciate you taking the time to complete a review of your stay at Holiday Inn and Suites SLC, UT! Thank you for you kind comments. We appreciate great members like yourself. Furthermore, we are happy to hear your accommodations were comfortable, convenient, and met your needs. You will forward your comments to the restaurant and front desk staff... More 

Provo, Utah
5 of 5 stars Reviewed 1 week ago

Props to The General Manager Annie! This hotel is beautiful. Great service and extremly clean. The decor all over hotel is updated and fun. Will keep coming back. OH YAH BEST PILLOWS EVER! Not far from down town SLC and easy access.

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Hello! Thank you for completing a review of your stay. Thank you for the nice compliment to Annie. We strive for cleanliness and service and thank you for recognizing that. We are also happy you liked the pillows! Please stay with us again the next time you are in town. Sincerely, Holiday Inn and Suites Staff and Management Salt Lake... More 

Denver, Colorado
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Save one - no free breakfast but all Holiday Inns I've been to don't provide that unless it's a Holiday Inn Express. The design inside is very cool. Beds are nice. Everything is very clean, but it's new so I'd expect that. Customer service was good. They matched the Doubletree's rate which is why I'm giving them a 5.

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Hello! Thank you for completing a review of your stay. We are happy to hear you enjoyed your accommodations. If you stay in the future and book with us directly we do have a breakfast inclusive rate. It's a great way to have breakfast for your entire party and the rate isn't much higher for that. Please come see us... More 

Fort Lauderdale, Florida
1 review
4 of 5 stars Reviewed 3 weeks ago

Arrived late in the evening, the staff was very helpful and friendly. I asked for and received a nice quiet room on the 3rd. floor and the end of the hall. The food along with the hospitality provided by the lounge and restaurant staff was outstanding. No complaints I'll be sure to stay again next time I'm in the area.

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for taking the time to complete a review of your stay. We are happy to hear you enjoyed it and found our service friendly. Guests like you make it worth it for everyone. We are also happy to hear you enjoyed the restaurant. We will pass your kind comments along to staff members. Please come back and see... More 

Boise, Idaho
Level Contributor
261 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another night near an airport, usually there is traffic both street and air, but this location was a good nights rest! Very nice bar and staff. Our room was adjacent to the elevator yet we did not hear it, at all! No view, but that was not the reason for our stay. It has a restaurant but is not close... More 

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for taking the time to do a review of your stay! We greatly appreciate you doing that. I am glad we were a quiet location for you and that you enjoyed the restaurant. When you come back into town please come and see us. We would love to have you back! Sincerely, Holiday Inn Airport West More 

mulvane
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a quick stop on a several day road trip. The bed was comfortable and the staff friendly. We ate dinner on site and it was a relaxing evening ending a 12 hour day of driving. The only downside to our stay here was that the sprinkler system left extremely hard water spots on our car. Knowing this is... More 

Was this review helpful? Yes 2
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

We appreciate you taking the time to complete a review of your stay at the Holiday Inn Airport West in Salt Lake City, Utah. We are happy to hear you experienced comfort, had dinner, and were treated well by the staff. We are sorry to hear about the sprinkler situation. We will look into it so thank you for bringing... More 

Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A bit subpar for HI & as an airport hotel: 1. Shuttle to/from: Free, runs every 30 minutes, shared with Super8 which is 1/4 mile away. When I called Hotel it arrived 20 min later. The return shuttle left 5 min late, stopped at Super8 where the guests had to be found (driver went in to find them) & ended... More 

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for completing a review of your stay for the Holiday Inn in Salt Lake City, Utah. We were sorry to hear of the situations you encountered during your stay. We strive for excellent service and are disappointed in what you experienced. We hope you stay with us in the future so we can provide you with a better... More 

Boise, Idaho
Level Contributor
381 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 412 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here in 2014 and had a few issues, but decided to try it again in 2015 as the rate and location were good for our purposes. This time we were traveling with a dog. This hotel has a nice pet area and plenty of green strips out back for dog exercise. Even better, there is an adjacent hotel... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear DAEsmae, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high score in cleanliness. However, we’re sorry we fell below your expectation regarding the check in experience, the swimming pool condition and the express check out experience. We will address these concerns. I assure... More 

Cocoa, Florida
Level Contributor
108 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed June 11, 2015

We stayed here for a couple of days. The staff was pleasant, and the food in the restaurant was good. "Kim", I believe her name was, provided efficient friendly service at the bar. A couple of notes. The wifi was not good at all, we requested to be moved because of the terrible wifi, we were moved no problem, but... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Skinnywater, Thank you for taking time to post a review of our property. I appreciate and wish to thank you for the kind words intended for the staff. On the other hand, I am sincerely sorry for the inconvenience you had over the unsatisfactory WiFi service. Rest assured that this matter will be looked into and actions will be... More 

Fresno, United States
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 8, 2015

I got stranded at SLC and needed a room, fast. This hotel had space available, although it was not my normal chain choice. Very glad I found it. Friendly staff, good food in restaurant. Morning server even offered me a "go" cup for coffee, which I really appreciated. Bed was very comfortable, room was quiet. Short night but restful sleep.... More 

Was this review helpful? Yes
Feburell A, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

We appreciate you taking the time to do the review of the Holiday Inn Airport West in Salt Lake City. We are glad you enjoyed your stay. We apologize you didn’t have the opportunity to enjoy the restaurant longer, but are glad the staff was able to take care of you. We strive to provide great service so thank you... More 

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