This is my second time at the Grand America for a convention. I always enjoy staying here. The hotel is in excellent condition. The rooms are large and well-appointed. Especially comfortable and nice dressing area, sinks, and bathroom. Gorgeous, deep tubs. Rooms with two queens are perfect for roommates as the sinks are in separate areas (one in anteroom and...
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Dear guest,
Thank you for taking the time to share your most candid feedback from your recent visit during the Outdoor Retailer Convention. We are honored by the high praise you have given our property and service…the heart and soul of the Grand America.
However, I sincerely apologize we fell short of your expectations in respect to value, location and...
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Go to SLC 3 to 4 times a year, rooms are great, I stayed there for 3.5 weeks in July and another week in December.
Service is brilliant, won't stay anywhere else in SLC
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Dear Guest,
Thank you for taking the time to share your recent experience with us. We are humbled by your kind and thoughtful remarks.
We were especially proud that you recognized and appreciated our commitment to excellence over two extended stays at the Grand. We hope graciousness and hospitality continue to resonate with all our guests as those qualities seem...
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The Grand America is beautiful, well-located and expertly staffed. Upon our arrival, we were offered an up-grade to a suite with a lovely view of the mountains. We feel we got a good value for the price we paid, as the hotel, shops and restaurant maintain a very high standard of comfort, convenience and service.
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Dear guest,
Thank you for taking the time to share your recent experience with us. We were truly delighted that you enjoyed our accommodations, retail outlets and our restaurant.
We were especially proud that you recognized a worthy value for price paid in your Grand America experience. As one of our primary objectives, we are thrilled that we were successful...
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Well it is big and they tried to make it "Grand" but it just doesn't seem to work. Kind of a Ritz Carlton lite not quite as much attitude.
The rooms are indeed quite large.
The staff is sort of half and half, half pretentious snobby and half genuine nice.
What this place is lacking is any kind of personality,...
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Dear Guest,
Thank you for taking the time to share your recent experience at the Grand America Hotel.
I am sincerely disheartened; as we clearly have failed to provide you with the level of service we pride ourselves in.
Our entire team feels equally responsible for this and will take the necessary steps to focus on those areas we seem...
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Nice rooms. Clean. But things falling apart. Thermostat broken. Five attempts to turn on ancient tv frustrating. Should have proper maintenance for room rate charged. Slow service in Garden Cafe otherwise very attentive staff
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Dear Guest,
Thank you for taking the time to share your experience with us.
Please accept my sincere apologies for the underwhelming impression left on you by our hotel. An experience such as the one you described is particularly disheartening for us as we truly pride ourselves in the cleanliness and general maintenance of our property.
Candidly speaking, I recognize...
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They don't build them like this very often. The physical structure is impressive. The use of wood and stone classic. The soft goods might be refreshed, but really nice hotel. I greatly appreciated the free wi-fi. The service was friendly and helpful.
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Thank you for taking the time to share your recent experience with us. We were delighted that you enjoyed our accommodations, amenities ans service.
We were especially proud that you appreciated the many special touches that we do to personalize and care for our guests, complimentary wi-fi being just one of them.
We look forward to welcoming you back soon...
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Unexpected grandeur - not at all what I thought it would like like. Large rooms. I was there on business and appreciated the amenities. The garden courtyard is beautiful and relaxing.
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Thank you for taking time to share your recent experience with us.
I see you have given the Grand America excellent marks in all areas but location and value. I would be most interested in discussing your expectations in greater detail as part of our sincere effort to improve our guest experience.
I invite you to contact me directly when...
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Like: Lobby, Hallways, Bar, Beautiful rooms, great bathrooms, service, Sunday Brunch
Dislikes: room service, odd location
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Dear guest,
Thank you for taking time to share your recent experience at the Grand America Hotel.
I appreciate your kind remarks and would be most interested in discussing your stay in greater detail as part of our continuous effort to provide a consistent and reliable guest experience.
You have my personal invitation to contact me when your travels next...
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This is a gorgeous place! I was there on business and the hotel was very well done! It was grand with great rooms and beautiful views. I very much enjoyed my stay here!!!
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Dear Guest,
Thank you for sharing feedback following your recent stay at the Grand America.
We are delighted you were comforted by our hotel and humbled by your kind remarks. We believe a successful hotel stay contributes to a successful business trip.
Thank you for your kind praise, we hope to see you back at the Grand soon and until...
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Very pleasant rooms, food at the restaurant and room service was quite good. But the reason you should stay here is it feels like a time capsule. Remember when precious French food and decor was the rage? Remember ginormous crystal chandeliers? Remember conspicuous consumption? Remember when we thought it would all last for ever? It still does at the Grand...
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Dear Guest,
Thank you for sharing feedback from your recent stay.
It is especially rewarding when the details which give the Grand America its soul are recognized and appreciated. We sincerely appreciate you for taking the time to share your experience with us.
Thank you again for such kind remarks, we look forward to welcoming you back to the Grand...
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253 Reviews
389 Reviews
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