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Marriott Salt Lake City City Center

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220 South State Street, Salt Lake City, UT 84111
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Marriott Salt Lake City City Center
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393 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The good - Reception staff was friendly, the hotel has fresh water in the lobby, the room was clean, the bed was comfortable and the bedding was upgraded. All in all, not a bad experience The bad - we were supposed to have a handicapped room, and my roommate's name was supposed to be on the reservation. Neither happened, though... More 

Was this review helpful? Yes 1
Tyson75, Director of Sales at Marriott Salt Lake City City Center, responded to this review

princesspuppymommy, Thank you for your feedback! We are sorry to hear that your stay was less than perfect. Based on some of the specific details in your review, we believe your review was meant for another Marriott hotel, not the Salt Lake City Marriott City Center. For example, we do not currently offer Bonus Marriott Reward points instead of Housekeeping... More 

Lindon, Utah
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel reminds me of being in Europe because the lobby is long and narrow and the rooms are small, as if they tried to squeeze the hotel into a narrow property. I much prefer the Downtown Marriott with its spacious areas and views from all rooms. The service, of course, is impeccable, being a Marriott property. But I did... More 

Was this review helpful? Yes 1
Tyson75, Director of Sales at Marriott Salt Lake City City Center, responded to this review

beachgram54, I am sorry you did not like our hotel. We are planning on renovating the lobby which should help the layout and seating in the public areas. Our standard guestrooms are 390 square feet which is larger than most downtown hotels, including the Downtown Marriott, so I am not sure why it felt so cramped. We appreciate your business... More 

Easton, Massachusetts
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was staying at the Marriott Salt Lake City this past week for 6 days. I was there for a conference and several meetings. The service there was impeccable. From the moment I pulled up to the hotel to the moment I left the employees did everything they could to make my stay enjoyable. I would rate the service at... More 

Was this review helpful? Yes 1
Vernal, Utah, Usa
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived the valet was gracious and very helpful. Checkin was fast and easy. Our room was very clean and we had a great view. Overall our stay was excellent. On our last morning while using the iron there was rust on the iron and it stained my girlfriends shirt. Housekeeping. It only brought up a new... More 

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Jacksonville, Florida
Top Contributor
275 reviews 275 reviews
33 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I checked a lot of different websites before staying here - most listed this property as four star. Has the rating system changed? I have stayed in some beautiful four star hotels. This hotel I would rate at three stars. It is not a bad hotel - it is just not what I think of when I think of a... More 

Was this review helpful? Yes 1
Tyson75, Director of Sales at Marriott Salt Lake City City Center, responded to this review

493Ron, We appreciate your comments and will share them with our owners and design teams. I am not sure what happened with the bartender but we will review customer service expectations with her. Thank you for your business. Sincerely, Tyson Lybbert More 

Lewiston, NY
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On arrival, I wanted very much to like this facility. The bellman was very helpful in taking the luggage from the taxi into the lobby. The check-in staff was very efficient. We were on the concierge floor and enjoyed the amenities of the lounge. The offerings in the lounge were very adequate and the food offerings were very good. The... More 

Was this review helpful? Yes 1
Tyson75, Director of Sales at Marriott Salt Lake City City Center, responded to this review

Larn796, I am glad to hear that most of your stay went well, and I am sorry for any confusion we had in cleaning your room. Our housekeepers are scheduled to clean rooms until 5:00 PM on weekdays and 6:00PM on weekends. This is obviously pretty late in the day but if you would prefer your room to be cleaned... More 

Charleston, South Carolina
Top Contributor
54 reviews 54 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Marriott City Center for 5 nights while attending a conference in SLC. On the whole, I had a pleasant stay. I'll outline my ups and downs below: Ups: *Location is good. Not right next to the Convention Center like the other Marriott, but easily walkable to there, Temple Square, and a bevy of restaurants. Skating rink right... More 

Was this review helpful? Yes 2
Tyson75, Director of Sales at Marriott Salt Lake City City Center, responded to this review

IntotheWoods22, Thank you for the candid feedback, we appreciate the time you took to respond to us. These reviews are a great source in identifying future projects and areas for improvement, as well as an opportunity to thank our staff for the work they do. I am sorry about the problems you experienced. We do not typically have water pressure... More 

Helendale, California
Top Contributor
130 reviews 130 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rating probably gets cut down because there is no free WiFi in the rooms. Free available only in the lobby area. Of course, you can pay for room WiFi. Shouldn't need to these days. Business people should get it as part of the daily rate. Parking is an additional fee. :-( Did not eat in any of the restaurants, so... More 

Was this review helpful? Yes 1
Tyson75, Director of Sales at Marriott Salt Lake City City Center, responded to this review

GreggL 14, We appreciate your business and comments. I am a little confused about your internet experience because we do offer free basic internet in all of our guestrooms and have since we opened in 2000. I am sorry if we did not clarify this option during your arrival experience. If I may be of further assistance or answer any... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The hotel is nice, but I had a very unpleasant experience because they lost a bag with medications of mine when cleaning my room the last day BEFORE my checkout. I didn't realise until I got to my next destination, which was just a few miles away from the hotel (Park City). I called the hotel and they told me... More 

Was this review helpful? Yes 2
Tyson75, Director of Sales at Marriott Salt Lake City City Center, responded to this review

Churi J, I am sorry for the confusion with your medication. The associate who took your initial call did not carefully review the name and room number for the lost and found item that was turned in. Unfortunately, another guest had left behind some medication the same day and when reviewing the prescription names the items clearly belonged to another... More 

UT
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 21, 2015

We loved our stay at the Marriott Salt Lake City Center. The hotel was clean. The staff was personable and attentive. It is an ideal location for shopping at City Creek, restaurants, and the Broadway (artsy) movie theater. The Gallivan Center complete with an outdoor ice rink is located directly behind the hotel. We loved this hotel!

Was this review helpful? Yes 1
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