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Sheraton Salt Lake City Hotel

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150 West 500 South, Salt Lake City, UT 84101
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Sheraton Salt Lake City Hotel
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Sheraton Salt Lake City Hotel
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582 Reviews from our TripAdvisor Community

Traveler rating
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    135
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    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cornelia, Georgia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was there for a conference of 200+ people. The food was excellent. Space is sprawling, and conference area somewhat hard to negotiate. Clumps of lint from dryer exhaust at exit to parking lot were odd. Bathtub in my room was peeling. There were muted, yet recognizable, pet odors in every hallway. Price was reasonable, and location decent. Size of room... More 

Was this review helpful? Yes
Las Vegas, Nevada
2 of 5 stars Reviewed 3 days ago NEW

I stayed at the SLC Sheraton for several nights for a convention and over all I'd say that it was satisfactory. However, one night I ordered ice cream from room service and was told that the kitchen was completely out of ice cream. The next night I tried to order it again and was told that they were still out.... More 

Was this review helpful? Yes
Atlanta
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Just spent four nights at this property. The lobby looks wonderful. I had a two room suite and, upon check-in, discovered that the air conditioning in the living room was not working. I made repeated calls and visits to the front desk. Sometimes an engineer would show up - sometimes not. One person at the front desk told me the... More 

Was this review helpful? Yes 1
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear PlaneTraveler, Thank you for the review and we sincerely appreciate the feedback. Based on your comments, we did not respond appropriately and I am very sorry. We should have been more prompt in responding to your request and always give you options. I will share your comments with our Engineering and Front Office associates. Sincerely, Jeff N. Director of... More 

Wilson, Wyoming
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The service at this property is beyond your expectations. It is a class act with the service being Tops. Arron and his Crew are so user friendly and courteous to you individual needs that you will feel at home. I stay here monthly as a result of visiting the Huntsman Cancer Institute and I would not stay anywhere else.

Was this review helpful? Yes
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear Jonathan M, Wow! Thank you for a great review and I'll be sure to pass your comments along to Aaron. It will make his day. Thank you for being our guest and we're glad you feel at home here with us! Jeff N. Director of Sales & Marketing More 

Oldsmar, Florida
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton has spent their money on the lobby experience. The parking situation (while it is free) is around the back of the hotel and when we arrived in the evening, there was no one at the valet station so I had to drop my mom off at the front of the building, drive around back and walk back around... More 

Was this review helpful? Yes 2
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear SusanSandeers, Thank you for being a loyal SPG guest and I hope you make platinum soon. I appreciate your feedback on the room. You might like to know that all of our bathroom tubs will be resurfaced very soon. Sincerely, Jeff N. Director of Sale & Marketing More 

Ithaca, New York
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Sheraton has a nice lobby with two large fireplaces and chairs to hang out. There is a Starbucks in the hotel which is very nice for Salt Lake City which doesn't have the coffee culture of other American cities. There is an outdoor pool and nice courtyard and the restaurant had a very decent breakfast. The towerr rooms may... More 

Was this review helpful? Yes 2
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear foodbliss, Thank you for the kind words about our hotel. I'm glad you enjoyed the experience of being in our main lobby. We've worked hard to make sure it is inviting and an place were guests can stay and relax. Thank you for staying with us. Jeff N. Director of Sales & Marketing More 

San Francisco
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My stay was very brief, arriving on a Tuesday night at around 10pm for an early meeting the following Wednesday. So I had only a few, very specific, needs: 1) good room service at night 2) good coffee in the morning 3) strong WiFi and 4) a modern room. Sheraton delivered on all counts, except perhaps a modern bathroom. Room... More 

Was this review helpful? Yes
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear Magic2012, I'm glad you enjoyed your room service order and that we exceeded your expectations on all points. You may be interested to know that we have some updates coming to our bathrooms including a refinish of all bathtubs. Sincerely, Jeff N. Director of Sales & Marketing More 

Houston, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I asked for a quiet room and the staff tried their best to accommodate that. Unfortunately there are loud air conditioning units on the rooftops right outside the window. The hallways smell like mildew. I had to walk one block to park my car because of a bad parking lot layout. Lots of homeless outside.

Was this review helpful? Yes
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear SomeDudeFromHouston, Thank you for staying with us. I appreciate your feedback on the room and I will give your comments to our housekeeping department regarding the cleanliness of the hallway. We have a lot of parking around our hotel and the south lot fills up quickly with guests. The next time you visit, let us help find the best... More 

Hartstown
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel but disappointed that the only thing they offer spg gold members is a cup of coffee- rather unusual I have found in my travels. The room is fairly large - 2 queen size beds. Difficult to get to in busy traffic making a left turn on 500 south with no left turn arrow.

Was this review helpful? Yes
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear Janeen M, Thank you for being a loyal SPG guest and I appreciate your visit to our hotel. Thank you for the feedback and I'll pass along your comments to our front office team so they can review and make sure they provide value equal to a guest's elite status. Sincerely, Jeff N. Director of Sales & Marketing More 

Ames
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at hotel during first week of June 6 days for business. One of my worst large hotel chain experiences. I typically travel 5-6 times per year over the past 15 years. This one takes the cake. Construction outside room all week, toilet paper hanger fell off wall, and the room next door was used as a construction worker room.... More 

Was this review helpful? Yes 2
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review

Dear perichm50, Please accept my apologies for your stay. Your comments were troubling to read and I wish we would have had the opportunity to make things right. I would like to contact you directly. Will you reach out to me by calling (801) 401-2000 or send me an email at slcleads@dhmhotels.com? Sincerely, Jeff N. Director of Sales & Marketing More 

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