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Sheraton Salt Lake City Hotel

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150 West 500 South, Salt Lake City, UT 84101
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Sheraton Salt Lake City Hotel
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692 Reviews from our TripAdvisor Community

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Chicago, United States
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotels in this town are almost all out in an unattractive section of town, and this hotel is clearly a little older, but in pretty good shape. The hotel rooms are clean, but a little tight, especially the tiny bathrooms. But the lobby is spacious, and has a fireplace and lots and lots of power-outlets / charging-stations, and enough... More 

Helpful?
Thank Lou L
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

We have a great ownership group who has invested a lot of money remodeling the inside of the hotel and its guest rooms. Last year we replaced the carpet, wall vinyl and light fixtures as well as added fridges and more outlets for connectivity. I have seen comments like this before where as soon as a guest gets inside our... More 

Salt Lake City, Utah
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I would recommend you look elsewhere for accommodations in SLC. There are a lot to choose from for the same price the Sheraton charges per night. We stayed here just for the SPG reward points and boy do we regret it. Some of the reasons why our stay was terrible- beds are incredibly uncomfortable, our television did not work during... More 

Helpful?
1 Thank tsherwood
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

The "incompetent staff" comment is a direct reflection on me as the general manager. I am sorry this was your perception during your stay. I will be using your comments here (as well as the survey you completed) as a checklist of things to review with my team. There is always opportunity to improve and we will do just that. More 

Travelers are raving about these Salt Lake City hotels

Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 weeks ago

I took the elevator from the lobby to the second floor, which did not exist. I stopped at the third floor and read a sign for "second floor access", which was a Hogwarts darkened hallway hidden away from public assess. Kind of cool with kids, but I figured this is where they put the Hotels.com guests. The two young ladies... More 

Helpful?
Thank Nicole D d
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

I have read and re-read your "to sum it up" sentence and am sorry this will be your lasting impression of our hotel. On the exterior, we are an older hotel which has been renovated inside. I'm not sure why the building was designed with the courtyard and the tower as it does lead to some confusion for some guests,... More 

Las Vegas, Nevada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel for our last trip to SLC. We booked through Priceline because it was a better rate. We got a great deal for a 4 star hotel. WELL now I know why it was a great deal. This hotel is FAR from 4 stars! First we arrived and were not welcomed the gentleman who was working was... More 

Helpful?
Thank AmandaRoseL
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

I just finished reading your review and was sad to learn of these things this way. For us (as well as any hotel), tell us there is a problem while you are here and we will make it right! I do not want to think any guest is "suffering silently" in their guest rooms. I am sorry we did such... More 

Seattle, Washington
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was in SLC for business. My corporate rate was cheap and I'm also a big SPG guy so I wanted to stay here. I got upgraded to a loft style room which was very spacious with a living room downstairs and the bedroom and bathroom upstairs. The room was recently remodeled and clean. The bathtub needed some repair/replacement as... More 

Helpful?
Thank Matt M
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

First & foremost, thank you for your loyalty to Starwood as an SPG Member. We could not be successful without partners like you. Thank you. We are currently in the process of refinishing our guest bathtubs. I apologize this work was not completed prior to your visit to Salt Lake City. I was happy to read you found my team... More 

Casper
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pleasantly surprised. Comfortable beds. Balcony was nice. Did not use the dining facilities. Older hotel but refurbished. Nice clean large rooms. Good location for accessing local restaurants and bars.

Helpful?
Thank Kevin M
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

Thank you for taking the time to let us know about your stay. It was great to read you found our guest rooms to be nice as we are currently in the middle of a two year remodel. Our location in downtown Salt Lake City as well as our complimentary local shuttle makes getting around easy. We look forward to... More 

La Verkin, Utah
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I left Houston airport late due to mechanical malfunctions on our plane. That made me late into Denver airport and thus missed the only flight from DEN to St. George, UT. United Airlines transferred me to Delta later in the day to Salt Lake City, but due to the snow storm, their flight to DEN was delayed and I ended... More 

Helpful?
Thank alba012014
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

All of the snow has been great for our skiers, but sometimes bad for travelers. I was delighted to read you enjoyed your visit with us and our team took good care of your needs, but sorry you were in Salt Lake City under these circumstances. We look forward to welcoming you back sometime when you are here to enjoy... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I stayed there too go party for New yrs eve party at the hotel the front desk was good checking in and staff good on that part room was nice but i dont get this part i check out of the hotel and they have decided too charge my card on the day i checked in and the day i... More 

Helpful?
1 Thank Aaron N
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

Let me start by saying I am sorry you did not enjoy your visit with us. There are certainly two sides to each story and I feel your account neglects to mention the verbal abuse you gave my team members before our manager was able to step in to help. The root issue involves your credit card which I do... More 

San Francisco, California
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were inadvertently stuck in Salt Lake City for New Year's Eve due to the incompetence of Delta Airlines (please do not every fly with them!). It was a less than ideal situation, but the staff at the Sheraton really made up for it by their hospitality. Because of some technical error in Delta's system (again, do not fly Delta),... More 

Helpful?
Thank Jolene W
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

I certainly wish you had been visiting Salt Lake City under better circumstances! Thank you for taking the time to share such great comments about our team. I was very happy to read they took good care of you during your ordeal. We look forward to welcoming you back (on a planned excursion this time)! More 

Boulder, Colorado
Level Contributor
83 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 31, 2015

My colleagues and I were in Salt Lake for the Parliament of World Religions. We stayed five nights at the Sheraton, having chosen it for the free parking and good earlier reviews. Our arrival was a bit rocky, as they didn't have our room ready and in essence misrepresented how long it would take to have it, what size it... More 

Helpful?
Thank TravellingColoradans
Jason F, General Manager at Sheraton Salt Lake City Hotel, responded to this review

I am sorry we did not do a better job of welcoming you to our hotel or providing enough information ahead of time. I will certainly follow up with my team as there is always opportunity to improve. I appreciate you taking some of your time to let me know. That being said, I was thrilled to read my team... More 

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