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Candlewood Suites Salt Lake City - Airport

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2170 W North Temple, Salt Lake City, UT 84116
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Candlewood Suites Salt Lake City - Airport
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91 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I unfortunately wish I could give no stars. During my stay at the Candlewood, my room got burglarized and multiple items were stolen (iPad, purse, jewelry, wallet, passport, etc.) I went downstairs to do laundry and my door was securely closed. Upon coming back up and entering my room, there was a girl in my room, I yelled and kicked... More 

Was this review helpful? Yes 1
April K, Director of Sales at Candlewood Suites Salt Lake City - Airport, responded to this review

Good morning Sara, I would like to apologize again for the issues you had 4 months ago. I know during your stay I spoke with you many times and did text you a few times to ensure you were doing okay emotionally. I am sorry you feel I did not do enough for you. Thank you for your review. If... More 

Franklin Ohio
Level Contributor
173 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed May 19, 2015

We stayed here our first night of our out west adventure. We actually wanted to fly into somewhere near Glacier Montana and fly out of the Yellowstone Wyoming area ... plus we were going to the Badlands in the Dakotas. But the rental car places charged an extra 800. So it made more sense to fly in and out of... More 

Was this review helpful? Yes
April K, Director of Sales at Candlewood Suites Salt Lake City - Airport, responded to this review

Thank you for your review! This is Jennifer...and I appreciate that you noticed. To often in our line of business we do the carbon copy...that doesn't work when you want to make sure that our guests know we do CARE! I love the west and hope you were able to see some of the great assets we have here. Next... More 

Baker
Level Contributor
3 reviews
5 of 5 stars Reviewed May 14, 2015

Everything about this was not expected. the rate was fantastic and so I thought it was going to be a run down old hotel. It was the opposite the whole place was fantastic I loved the cupboard, get a snack anytime you want. the rooms were great, kitchenette was clean and modern. will definitely stay again anytime I am flying... More 

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April K, Manager at Candlewood Suites Salt Lake City - Airport, responded to this review

Thank you for your comment. We do hope you come to see us again. Best wishes, April More 

Louisville, Colorado
Level Contributor
260 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed April 22, 2015

We stopped here for one night on the way to our destination and on the way home. Our room was clean both visits and the property was quiet. Good concept if you are staying for more than a night. The elevator is really slow and they don't have automatic doors so getting in with luggage can be cumbersome. One unpleasant... More 

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April K, Manager at Candlewood Suites Salt Lake City - Airport, responded to this review

Thank you for your comment, I am very sorry you did not have hot water. We do hope you will come back and see us again. Best wishes April More 

Midwest
Level Contributor
199 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed April 10, 2015

This is your basic Candlewood Suites - plain and utilitarian. My room was comfortable and clean, and very basic. Rooms have small kitchenettes. As an "extended stay" hotel, there is a laundry room. Desk clerks were friendly and helpful. This isn't the kind of place you'd want to stay for very long, but for a night or two - and... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Salt Lake City - Airport, responded to this review

Dear dwg51357, Thank you for taking the time to write your review following your recent stay. We are glad to hear you found our location convenient and the rooms clean and comfortable. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 13, 2015

I stayed here for 3 weeks and in this time I overheard people in the elevator talking of a possible case of bed bugs, never got confirmation as to whether or not the room had bug beds (which is scary not to get a firm confirmation). There was an incident one night and I saw the police in the hall... More 

Was this review helpful? Yes 1
April K, Manager at Candlewood Suites Salt Lake City - Airport, responded to this review

I would like to thank you for your comments. We did have an incident of a room getting some things stolen. The guest left her door propped her door open with the door lock and went to another room to speak to her friend. There was never bed bugs. It is a common misunderstanding with hotels in general when guests... More 

Marine City, Michigan
Level Contributor
140 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed February 21, 2015

We ended up in Salt Lake City at the airport looking for a place to stay. The Candlewood turned out to be a good choice after a quick search. The hotel is plain and in an airport neighborhood. That being said the rooms were clean and the price was reasonable. I did see there was also a bar/restaurant across the... More 

Was this review helpful? Yes 1
Cape Coral, Florida
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 3, 2015

The first impression of the hotel isn't very good. the lobby looks kind of dumpy and the neighborhood looks kind of industrial, but close to the airport. The rooms however were clean and up to date, the kind that you should expect at Candlewood. Not many restaurants close by. It's not a great hotel but it is close to the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Salt Lake City - Airport, responded to this review

Dear Mike2030, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see that our property's location is in close proximity to your needs. It is regretful to see that our lobby's design or set up was not to your liking. Please be confident that we... More 

Smithfield, North Carolina
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 1, 2015 via mobile

close to airport was the reason we stayed. Parking lot was a sheet of ice and no rock salt put out. Dangerous. Check in was quick and easy. Rooms were comfortable and clean. No frills hotel and best for extended stay. No breakfast available. Hotel provides shuttle to airport which was a big help. Would stay again.

Was this review helpful? Yes 1
Sioux City, Iowa
Level Contributor
210 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed November 13, 2014 via mobile

My husband and I stayed here recently for an overnight stay before his flight out of the Salt Lake City airport. We enjoyed our suite at this hotel with the amenities of the room and the snack items we chose in the laundry room/gift area for our light breakfast the next am. The convenience of the hotel's location to the... More 

Was this review helpful? Yes 2
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