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Extended Stay America - Salt Lake City - Sugar House

2.5 of 5
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1220 East 2100 South, Salt Lake City, UT 84106 (Formerly Homestead Studio Suites - Salt Lake City - Sugar House)
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Extended Stay America - Salt Lake City - Sugar House
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Ranked #58 of 74 Hotels in Salt Lake City
A recent review
5 of 5 stars reviewed 2 weeks ago
Anna D East Lansing, Michigan
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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East Lansing, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay here! Came to Utah for a few weeks to work on a project, so I needed a convenient and quiet place to stay - this was perfect, especially for the price! The room was cozy, clean, with a comfortable bed, and had all the essentials. The location is pretty great too, close to some of... More 

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Daejeon, South Korea
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

sugar house is a nice area. Hotel is located close to restaurants and shopping. Room is below average. Our room's bathtub faucet was running and can't be turned off. Room was clean but very dark and bed not all that comfortable.

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Grand Rapids, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

First time staying in an Extended Stay America facility. May NEVER do so again. Surely not this one in Sugar House, Salt Lake City. WOW!!! SO DISAPPOINTING! First it looks great from outside but it really is not even close to the quality of a Residence Inn by Mariott! First the rooms are all facing out onto a dirty balcony... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be inspecting our hotel grounds and guest rooms on a regular basis to make sure your experience is not repeated. I... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

On the outside this place looks great but on the inside the rooms are quite small. The first room had an AC unit with the knobs ripped off, the second room had an AC unit that wasn't working. We sweated all night, I'm pretty sure the outside Utah air was cooler. Also, the shower head made this very loud sound... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review

I appreciate you taking the time to write a review of your experience with us. The condition of the air conditioning unit you described is unacceptable, and I sincerely apologize for your experience. I also apologize for the issues with the front desk agent running your card. I double checked your folio, and did see that we refunded the money... More 

Boise, Idaho
1 review
1 of 5 stars Reviewed 4 weeks ago

Two days ago we checked in to this hotel around 10pm. We decided to go get some food after we got our keys after being on the road all day. When we came back we opened the room door to find a room trashed with beer cans, ramen noodle containers all over and the room hadn't been touched since the... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation with your check-in and room you described is unacceptable, and I sincerely apologize for your experience. I regret to hear that the night attendant did not attend to your needs in a professional manner. That is completely unacceptable. I discussed your comments... More 

Cave Creek, Arizona
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 23, 2015

We had a kitchenette, however you need to tell them what supplies you would like and they deliver them to your room later-much later. We received the coffee pot we requested but no coffee, dish soap and towel but no dish rag. The bathtub faucet leaked, there was a red stain on the carpet (I like to think it was... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review

The staff and I read your comments about your stay with us. Please accept our most sincere apologies for the room conditions you experienced. In response to your feedback, I will be training our new staff members to ensure that we are providing the best quality for our valued guests as well as coaching our housekeeping staff to report any... More 

California
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 20, 2015

In town for the Adult National Figure Skating Championships. Needed a place to stay for a week where we could prepare meals. Stayed at Extended Stays in the past but a bit surprised by this one. Seems anything we needed had to be requested...including basics like cooking utensils. any time we called it took literally HOURS to respond. MGR said... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that you were not happy with the dishes being available upon request. We did do this company wide as part of our fresh guest initiative, we want to help our guests customize their kitchens based on their needs, all you... More 

Indiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 11, 2015 via mobile

This hotel is in a great location and the layout of the rooms is just fine. However, the sheets in both rooms were clearly unchanged- hairs on both, stains on one. Crusty material on the blanket. I knew from other reviews there was a chance of this, but hoped for the best as it is the only hotel in this... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that there were cleanliness issues during your stay. I also apologize that our staff did not fix these issues in a timely manner. In response to your feedback, I have met with my front desk staff and these issues will not... More 

Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 18, 2015

We stayed here for a week. We loved the setup, no maid service unless requested which to me it's an environment friendly type hotel, kitchen was fully equipped and the location is fantastic! Close t Whole Foods, shopping, restaurants and parks. The staff were ever so friendly and attentive. If we come back here, I'd stay here. The price was... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sugar House, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the hotel being a clean and great location. I’m thrilled our staff was able to provide you with great service and that you enjoyed our fully equipped kitchens. Thank you for choosing Extended Stay Hotels. I do hope that you will return to... More 

Meridian, Idaho
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed March 2, 2015

I was the organizer of a group of five families to book a group rate. The arrangements were made at the corporate office level via email and it took a number of emails back and forth to get the rate set. There was no option to communicate via phone. The booking process for the rooms was a nightmare. When following... More 

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Manager_11525, Owner at Extended Stay America - Salt Lake City - Sugar House, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your experience with booking your group's reservation or your stay with us. I discussed your comments with our staff, and we are working to ensure that a... More 

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